Cause there are nice people there and they answer questions as best they can

Discounts customer service allocation it was great

This is a great place to store your stuff. It is very clean and has easy access. They are very friendly, communicative and willing to help when you need it. Fair pricing for what they offer.

I was looking into renting a storage unit but didnt actually end up needing to rent one. But I will say that if I ever need a storage space I will go back and rent from this location. The on site manager was very knowledgeable.

Its was a fantastic experience, I was having a hard time in life and the young women named Chae was amazing, she was informed thoughtful and patient with me. Sometimes situations that bring a person to need a storage unit arent all happy times in life. Im glad that Chae was there. She made this experience give me hope.

Lots of price increases. No help for businesses destroyed by corona virus. Manager was not kind. Never offered any help or empathy to the situation. The previous manager was great. If I had either good service or a fair price I would have stayed. Two stars for location.

They was nice and well mannered at first when they got that first payment but then things changed they had me on hold for 15 minutes then never came back on the phone just hung up and I called around 17:20pm military time, the customer service was just off to me but I have faith that they would get it together I just won’t recommend them to any one but God is still good and is working on all of us as humans

Seems like a deal when you first get a space but then seems like every month the monthly price goes up!!

Great experience! The local staff was very welcoming and helpful. Wonderful customer service as well on the corporate side.

Amy was absolutely amazing! And extremely knowledgeable with sizes and prices! Even though she didnt have the size unit I was looking for, she went above and beyond to direct me to the right location to obtain storage elsewhere for the best price!

The business was professional but understanding. My needs were met witnout question.

I had rented for 10 years from another storage facility in the area but chose to try CubeSmart because of the close proximity to my new apartment. When I first went to inspect the unit that I was offered it had no floor just gravel, Patchwork walls of prep particle board with gaps and spaces and water marks off the wall.When I refused to this unit and asked to see another the only thing they had available was of course more expensive.In my few months of renting from them there were several times when the rain was very heavy and water entered my unit and damaged several hundred dollars of my property which the forced Insurance refuse to cover because the water came from the floor and not the ceiling according to the assessment made through photographs.Upon speaking with the regional manager, it was discovered that a leak was actually repaired in the roof above my unit which was submitted to the insurance company who then told me since I did not keep any photos after being denied my claim that she probably couldnt honor the contract for that reason this time.During all of this, as I waited to see if I would be reimbursed for my personal property that was damaged and lost, I spent several weeks going back and forth with emails and phone calls which painted me into a corner with an auction fee because I was more than 30 days past due with still no resolution of the problem.The management team on site is very customer service oriented but their hands are tied by company policies that are absolutely ridiculous and not to mention predatory in my opinion.So not only have I lost hundreds of dollars of my personal property, I now owe hundreds of dollars in back rent with an additional hundred and $10 auction fee while waiting for a resolution from upper management.I feel at the very least, ripped off, but will no longer take for granted companies that have given me good customer service and fair pricing and practices. Moving forward I will continue to support the businesses that have supported me as a customer.

The staff is the most friendly Ive ever come across. My unit is always been clean then using them for a couple years now, anytime theres a problem they are right on it always smiling always willing to help.

Ive had the pleasure being treated with outstanding customer service. The general manager Amy and the manager Chae are always polite and helpful anytime I need help or have a question in regards to my unit or upgrading or concerns of any kind. This is the type of customer service that keeps customers coming back to the same place.😁😊Thank you 👍

Very professional and very helpful.

Great customer service. The agent was very nice and answered all my questions.

Awesome place!!! Chris took amazing care of me. She was honest, upfront and friendly. I really appreciated that she listened to me and helped me pick the best unit for my needs, rather than try to sell me something way bigger. My unit is a great size, easy to access and clean! What a great experience- I highly recommend Simply Self Storage!

The service was good and the facility was excellent.

I had a unit for about two years. It was everything youd expect from a storage facility, until it came time to clean out and the one and only dumpster they have was locked because they use it to clean out everything people leave behind. I suggested that if they had public dumpsters, people would probably clean up themselves. Other than that, cant complain much, though I did have a molding issue. (They do offer moisture-control units, if I recall correctly, but I couldnt imagine how any water would get in the unit.) They also dont salt the lots or doorways at ALL in the winter, and I nearly broke my neck everytime I stopped at the unit, as I had to walk over an inch or two of solid ice.

Me and my girlfriend Rochelle came in on Tuesday to rent a storage unit and Jenn and Chris were both amazing.and helpful. I would recommend Simply Storage to anyone. They are ready and very efficient. They are also very polite and make the choice so easy to make the choice to store my most precious belongings with Simply Storage. Thanks for being great place with great people and an even better. Atmosphere. . Im glad we decided to check it out

Awesome place to store your belongings. Friendly informative personnel, big discounts available. Everything you need available on site from locks to boxes, got a climate controlled unit big discounts! Clean and tidy units very secure feel. Conveniently located off 131. WILL USE AGAIN!!

My daughter just started storing her belongings there. It seemed nice and clean and in a good area. Time will tell. So far so good 👌

Lisa was very accommodating! She helped me figure out what size and price unit would best suit my storage needs. I would highly recommend this facility!!!

Chris was very helpful. I felt like she wasn’t just trying to get my money, but she actually wanted to help me get the right sized storage area for the best price. They take security and cleanliness very seriously. Overall great experience.

The manager was courteous and helpful.

So every month cubesmart self storage are changing the rate on people storages that are renting from them already. Its already bad that they are forcing people to get they insurance which i think is not right.

Amazing! The Manager Chris Smith is the best manger around. I emailed and she immediately called me as requested. She was patient but quick because I was on a time limit. She listened and found me exactly what I was looking for. AND FYI she is prob the funniest person alive. Thank you!!!

Rats and mice.... no food in unit. Found 5 mice.

Needed a small storage unit for a small amount of time. Simply was close by, glad I chose them! Great service and great price! Incredibly friendly front desk staff puts the cherry on the top.

Amy the best! if you go here ask for Amy. She knows whatb youneed before you do!

This is not the place you should rent from. The incompetence of the staff is only exceeded by their poor customer treatment. This company moved me out of my unit in error. When they went to check on the unit, they discovered that surprisingly it still had a lock on the unit, and then called to ask why I hadnt removed the lock. When I told them that I had not moved out, it was only then that they realized that they had chosen the wrong unit. They then told me they would figure out what had happened and get back to me. They never did. I then started getting automated phone calls to pay my bill. Turns out that they deleted all my payment information when they moved me out. When I called them to complain about the harassing phone calls, they told me that I had to come in to complete a new lease because that had been also deleted. I told them that it was not convenient for me to do that right away. Then the automated phone calls started again harassing me about payment. When I asked what was owed they indicated that the rental cost was $104/ month. I had been getting charged $130/month. I told them that and asked why I was being charged a higher rate. The person on the phone said she did not know and would investigate and get back to me. She never did. I then went today to remove some items from the unit only to discover that they had locked me because the rent had not been paid. Of course I did not pay it, because I wasnt going to pay until they cleared up the reason why I was being charged the higher rate. Finally after filling out a new lease, I discovered that they wanted to charge me a late fee and an unlock fee for getting into my unit, even though it was their incompetence and poor customer service that resulted in me not paying the bill. Finally they explained that new customers get a lower rate, but then continuing customers get progressive increases. ( kind of reminds you of another service industry like cable companies and their creative pricing structures)Once I took care of my bill, they got me into my unit, but then the counter person took off and when I wanted to leave I could not exit the storage facility because they had not reset the exit code. She kept me waiting 20 minutes until she returned from her errand.So my recommendation, is look elsewhere for storing things.

Wow! Lisa made moving in so easy! Glad my stuff is in a secure storage that has such nice people to work with. Tyler was great too.

Love this company! Had great service with Christine for helping with my company transition. She’s so friendly and helpful. Happy to recommend them to anyone!

We just recent got a unit from here and the first time around we acciedently got the wrong size. The manager Kris was so nice and gave the best customer service in showing us new and bigger units to help us find the right one. She did it all with a smile. I did some research and the prices here are good compared to some other places.

Good

Just got an awesome deal on a storage unit with Robert. He made sure to get me the best possible deal! Thank you.

Pleasant, quick, helpful service. Reasonable prices. Was up front with pricing which was nice! Would recommend!

Fast easy and convenient.

Christine chris was the best ever. She was very helpful through my whole ordeal of moving in & out. I would definitely use this facility again & refer my friends and family... Thanks so much Chris

Decent prices, friendly people and secure facility.

Very friendly, good price!

Lisa was very helpful and answered all of my questions that I had. she showed me several units to find the right one. Thank you so much.

Great people that are friendly and always helpful

Had a furry rodent eat my hunting seat and clothes..

Chris is easy to work with. I liked all the cameras. It made me feel like my stuff is safe.

Very reasonable pricing, the largest unit has more than enough space for what you need

Simple and Easy this place is friendly and it was better than what i first expected. You can definitely store your stuff here but always pay on time on the first of the month or your stuff will be sold.

The costumer service was top rate andi recommend it to anyone

Lisa will work with you when you are having a hard time. She is always nice.

Wonderful service from annalise glad to have somewhere for my stuff to stay safe.

Great service. Lisa answered all of my questions. Very helpful and reasonably priced! :)

The property manager Adam makes simply self storage in wyomimg the best place to store. Any questions I had he answered quickly and directly. The security at this facility is second to none.

AWESOME! Chris, and everyone else has always made me feel welcome, and she has always been very helpful and friendly. She makes sure to ask if I need anything while she does her work. Shes a keeper. :D

Excellent self storage facility! They have a great variety of different storage units to meet anyones needs and are very conveniently located. Chris was very friendly, knowledgable, and helpful in finding me just the right unit. Would recommend to anyone looking for a storage unit!

Great clean space and excellent service level—

The place is friendly and the prices are not to bad

Nice place and Lisa was very helpful. She was able to answer all of my questions.

Amy is a good person n she help me with my unit. 👍🏻👍🏻👍🏻

Great place! Chris is always friendly and really helpful! Definitely recommend this facility.

Decent prices.Expect to provide your own mouse traps (Ive caught one in my unit) When confronting the management on the mice in the building the reaponse was that they deal with the exterior and hallways but inside the units is your onw deal and they cant stop the mice from coming if people keep breaking the rules and bring food into their units (i dont have any)In the winter, if you have an outside unit, expect to bring a shovel to get to your unit.

Wonderful place Lisa was very helpful and took the time to answer all of my questions, glad I stopped here.

Robert was great. Call in or come in and ask to speak to Robert. Great service and very helpful.

Thanks to Chris for helping us get exactly what we need with friendly service and the first month free.

Great price and great service and a good unit. Chris the manager was very helpful with a pleasant attitude.

This place is great . 24/7 access, security cameras, and clean. The people that work here and especially the manager is very nice and helpful!

Property looked good and Lisa the store manager was super helpful. I will recommend this place

Chris the manager is awesome. She helped me find the perfect unit. I have been renting a unit there for a couple monthes now and have no conplaints

Nice place and Lisa was very nice to work with

Great location. Cheap prices.

The property manager Adam gouges the prices, tells people they have to buy a lock from them even though you really dont, is selective with who he gives promotional discounts, neglects to mention the $9 insurance fee until the last minute (which btw is NOT mandatory even though he says it is), and never waives late fees even if it is your first one and it was out of your control! He is a two-faced, deceitful slick Rick much like a used car salesman. I know all these things because I used to work with him, and now that I quit Im just trying to look out for the good-people of Wyoming who might fall victim to his lies. If youre going to store with Simply Self Storage, use either the Kentwood or Ball Ave locations...the customer service is much better. Adam is a tool!

Great staff! My tire exploded on the road, Robert was amazing ! He helped change the tire. Very professional and friendly!

Best customer service!

Absolutely the worst customer service experience I have ever had. We have been with this storage facility for 2 years now and it has gone downhill drastically with management change. DO NOT RENT FROM THIS PLACE.

Property looks good, glad to see they have someone in there that is cleaning it up.

Love the gate system and wonderful space in the storage. They gave me first month free!!

Advertised: 1st Months RENTAL FREE! I Drove a Veteran Friend To Check Out Their Advertised Storage Units. FALSE ADVERTISING, NO FREE 1ST MONTH! PLUS, They Charge a Large Processing FEE! NOT a Good Way to Do Business!

I have been here for 3 years and can personally vouch that this facility is top notch! Excellent customer service, reasonable rates and they have the best location in the Wyoming/Grand Rapids area.

No one is ever there during business hours posted on the building. I have tried on three occasions this past week to go in and pay my storage fee and no one was there. three different days I went at three different times. I also called during business hours and no answer. i called main office and same thing. A recorded message says hold for a customer rep. and it plays music for what feels like forever and then it went to voicemail which it said was full!!!! It is such a hastle just trying to pay them!! I went on there web site to set up an account and pay that way. It asks for gate code number and unit number, i put in all the correct info and it repeatedly told me to check my info. and would not allow me to create an account! Terrible horrible customer service!!! Oh and they raised my storage fees twice in the one year Ive been there. DO NOT STORE YOUR THINGS HERE!!!!!

Wonderful place to store. Lisa is very helpful and friendly

Great place to store and lisa is awesome and helped me a bunch ! Highly recommended!!

I would use this if I moved and not even thinl twice my Ex Siter in Law had used used you and said nothing but Great things she has passed now but I beleive I had Talk to a Lisa and asked Questions and she seem to know my answers and that made me fill even more Comfortable Thank you to the Owners of these Storages!

Lisa is a sweetheart to work with. Easy to get a unit

Ive used the lot twice for storing my summer vehicle. Theyve always kept me aware of anything that happens (such as when my car cover blew off), and keep the property well maintained.

Great service! Adam is very helpful and will help you find the storage size you are looking for.

Robert was awesome...Very Smooth Process and great customer service

Lisa and Kaylea were very helpful and friendly, definitely recommend this place

Lisa made it easy to get a unit.

Great staff great facilities no worries here

Nice place and the people are friendly.

Robert was helpful. He should us the storage units

Its a very good place to put you stuff at nice people there to help you

Love this place. It’s clean and Christine the manager is so friendly and welcoming!!!!!

I rented a unit with a friend of mine and I was very pleased to say i was helped with exceptional service by chris the mananger and was very helpful and kind to us this is how i had no problem gettin the unit from them!!!

Always gotta love a nice golf cart ride instead of walking in the heat! Thanks for that

Lisa was very friendly and helpful on helping us pick the perfect unit for our needs. I will definitely recommend to everyone to come see her

Great place to store your extra junk.

Great service .Free month made things better for us.

Moved out of our storage unit and the manager wants us to pay for holes in wall that were there before we moved in. Guy we signed lease with mentioned he wrote in leasethat holes were present before we rented unit. Do not rent here manager is awful.

Facility was nice and lisa was very helpful

Awesome place to rent very clean and super helpful staff! Thanks Robert