I travelled to York, PA all the way from Tampa, FL because from the very first contact (website, and then email and phone) Justin and Doug at York Mitsubishi demonstrated the hard-to-find virtues of being transparent in their negotiations and more than fair in their pricing (without abusing the situation) given the current market conditions. Im fairly familiar with the car-buying process and can attest that there were absolutely zero gotchas, shenanigans nor unpleasant surprises whatsoever. They were also always straightforward and accommodating to the nuances of buying a car from out-of-state. This dealership is a gem among gems, not only compared to other Mitsubishi locations that I contacted, but across all car makes. I would gladly fly up and make the crazy long drive again for a future purchase. Keep up the great work!

Justin Sprinkle was top notch. No pressure, kind, understanding. Great employee!

Our sales consultant, Ken Khuc, couldn’t have been any more nicer or helpful. He listened to our needs and situation and acted in the utmost professional manner. In fact, everyone we worked with in the dealership was respectful and informative beyond measure. Please commend Ken for his exceptional treatment and follow-up with us. The dealership deserves high praise and recognition.

York Mitsubishi really made my first car (a used car but nonetheless a gem!) purchase a wonderful experience. Big shout outs to Justin, Doug, Ken and Randy. they made the process smooth and painless. Justin and Doug were understanding and very easy to talk to. I met Ken and Randy on the day of pick up, who are also very detailed and insightful about the car I purchased. Ken even went over all the features of the car before I left. 10/10 would recommend!

Easiest purchase, ever !!! Ken was super helpful. Purchased the SUV over the phone. Ken reviewed paperwork thoroughly. He also took time to show me the features of my new SUV.

My sales consultant Justin Sprenkle deserves a 10 plus. I have purchase several cars in the past and I can say it was truly a pleasure having Justin as my salesperson. He answered my questions directly and honestly and listen to what I saying concerning purchasing a car. An to top it off, he went over every detail about the car and later called to see how I was doing and if I had any questions about my new car. Hes just a 10+.

Ken at the York PA Mitsubishi was amazing! He was so knowledgeable and really took his time with us to show us the features in our new outlander!

Ken was awesome. Great people working here! Thank you so much!!

It was a very pleasant experience the salesmen were great and it was quick and easy. Definitely would recommend to anyone looking for a new vehicle

Mile Moose was my service advisor and he has done an outstanding job. He knew just what I needed to accomplish my repair. The car is now back to driving and riding just like new once again. Thanks much, Mike.

Salesman Ken was great. Everyone was very friendly. Douglas went the extra mile to get us a good interest rate. We love our new Mitsubishi.

I had a spare tired installed on our 2020 outlander. While it appears they did a decent job there are no instructions on how to get the tire off and use it. I asked when I picked it up and the lady said well I guess there are tools in the back to allow you to use it. Then she said If you have any questions call us. I already asked a question and it wasnt really answered. Also we asked several people at Mitsubishi in sales and service regarding having luggage rails placed on our roof. At first we were told they could be placed on and would be ordered. Over half of the cars in the lot have them on their roofs. Later they said it cant be done to our car and only cross bars could be ordered. Cross bars in our situation are not adequate as they cant be moved forward and back. I feel misled about purchasing this car and would have made a different decision if the folks in sales and service were more knowledgeable.

The hospitality was fenomenal. The our sales person Khan really took the time to make us feel welcomed and respected at all times beforw going to him we went to platinum mitsubishi in lancaster pa, and were treated very poorly. But Khan and the manager were awesome at the mitsubishi in york pa.

Customer service and overall Mitsubishi company is a total joke. Broke down near York, PA coming home to NY, the only Mitsubishi center I could find here told me they could try to squeeze me in in the middle of June, this being the last week of may. I told them this is an emergency as I am quite literally stranded on the side of the road with two small kids, 5 hours from home and my car is new and under warranty, and they didn’t care. I called around to any other Mitsubishi in the area and nobody would help. Ended up having to use a different repair shop (Witmer Automotive- highly recommend!) and pay for everything out of pocket because Mitsubishi doesn’t care about their customers and now won’t cover anything under the warranty.

They are super friendly and they really care about your car, love bringing my car here, they always know what to do!!

Thank you Ken for making my car purchase fun and a breeze😊😊😊 I will definitely recommend you to my friends.

Ken and Doug were great to deal with! We would recommend York Mitsubishi to everyone!

Had a wonderful experience. And my salesman was great he did an amazing job.Thank you so much Ken Khuk @ York Mitsubishi.

I have no problem with the brand Mitsubishi. In fact, I would still have my beautiful Eclipse if I had not decided to take it to York for service. This review is strictly limited to the service I received there. Do yourself a favor and get any promises in writing and never proceed without an estimate. My fault I let the service manager tell me she couldnt email out and I let them proceed without getting the facts in writing first. Cost me almost $1500 to learn a valuable lesson - getting scammed by a dealership for simple maintenance is a real thing. Also, when you know things are going down the wrong path, dont be afraid to ask for the parts back that are supposedly replaced during service - and if they insist they cant find them, then ask them to put that in writing; you may need it later for proof.

Not at this time.Thank you

We enjoyed doing business with Ken, very knowledgeable, there wasn’t a question we had he couldn’t answer .

Best price around if you want a great new car or suv

Justin made us feel comfortable and he made buying a car a very good experience. We will definitely refer our friends and family! We felt as though we were family in our car buying experience.

Wonderful! Im happy to recommend this dealership to anyone theyve been around for years and make service a priority Plus the prices are great!

Literally would have given an 11 out of 10 on everything if I could. Ken was amazing and he deserves a raise. Highly recommend especially because of how excellent Ken was!

Friendly staff. Great service!! Knowledgeable sales people!

This is a story about a Mother and Daughter-in-Law looking for a special car. We ended up at YORK MITSUBISHI.( remember this, Daughter-in -Law is a procrastinator). Justin (our sales person) came out to meet us. Little did Justin know, he had his hands filled with my Daughter-in-Law looking for a SUV. Justin was Very Patient, Polite and Professional, Very Knowledgeable, the Best Thing of all, Justin and Doug (General Manager) were PRESSURE FREE. This was my first experience with YORK MITSUBISHI. ( my last experience shopping for a SUV with my Daughter-in-Law ). ( Love Her Dearly). YORK MITSUBISHI is a Great Place to Buy and Not Feel Pressured, HIGHLY RECOMMEND !!! GREAT BUYING EXPERIENCE !!!!!

Justin was very patient and long-suffering with all of my questions. This dealership understood my financial constraints due to medical expenses and worked with my budget!

I had a simple easy drop off experience and my car was ready with in minutes of the predicted pick up time. Everyone was informative and professional. Ill be taking my car back for future needs.

Justin is amazing! I love my new 2019 mitsubishi mirage! Great gas mileage and handling! Amazing customer service from Justin! I will refer everyone I know to you for a new or used car! You are the best!

My Mitsubishi dealer is great. They are always friendly and get you in and out fast. I have never had any problems with them.

First, the Service Advisor does not work on Fridays and when I leave a message either on her answering machine or with another Service Advisor I do not receive any call back. I have to make it my responsibility to make an additional trip into the dealership to talk face to face.

Excellent service except they wrote down the wrong mileage for my car. Just make sure they write the correct mileage down.

Bought a 2020 Outlander. The transmission needed replaced at 5500 miles!The Transmission needed replaced before the oil ! I called Mitsubishi, they said thats why I have a warranty. Very disappointed. The car was fixed, but its not the same. 4 month old car. Makes me sick

I was with my grandmother who had an appointment at York Mitsubishi and we are both very pleased with how pleasant, professional, timely, clean, organized, and reasonably priced York Mitsubishi is. We highly recommend them and really, give them a TEN STAR RATING OUT OF FIVE STARS!!!!!!!!!!

Was in for a recall and arrived 1 hour earlier than my appointment was but had no problem having my service done right away without a long wait. I had the wrong time but appreciated them taking me in right away.

I originally got a lease from Lancaster Mitsubishi who closed. My lease ran out and I called York to inquire about buying out my lease. Doug Sprenkle agreed to help as I stated I had never done this before. After the fact, the lease company did not receive the check timely. When I called Doug agitated, he proceeded to tell me he DID ME A FAVOR-- Im sorry you made no commission off my purchase, but you just lost all of the modifications that were going to this car as well as a future car purchase. You CHOSE to take my business, thank you for doing me the favor of showing me where to never bring my car back to.

Great service, friendly and caring staff! They had me taken care of and back on the road quickly.

Although my service is always good...my tire pressure light Comes on and off for over two years still cant get it resolved....so irritating

Justin was very helpful and professional salesman, thank you justin

I really appreciate my service, but I truly wish that there were discounts, added to the service.

Ken did a wonderful job, selling me the car i wanted and giving me a good deal.

Miss April is always, courteous, kind, knowledgeable, always asks how her customers are doing. She is a true asset to York Mitsubishi.

We had a great experience

First time there for warranty work. Everyone was nice and the service was great.

Talk to Ken, some really good deals.

The service people were nice, took a car there for inspection. Very reasonable prices, and they did not try to sell me extra services.

Just got an oil change and had a recall on a part.

Very satisfied with dealership and service🤓

Salesman was very helpful and easy to work with. The sales manager is not interested in selling. He let a sale go today.

Excellent Experience. This year we have purchased 2 Outlander Sport from York Mitsubishi. From the very first trip Jake, Doug, Craig and the rest of the team have been the most Professional, kind, and welcoming. I also recently had service(oil change/tire rotation) completed and it was an equally pleasant experience. The relationship built will extend to my sons first car in the future. Thank You!

Ken the sales guy was great!!!

The service specialist quoted me three hours to replace my valve body. Did it in two AND replaced a factory re-call item that I wasnt yet aware of.I neglected to schedule a loaner car in advance, but they offered me one anyway.Fast! Courteous! Professional!

Quick service...thats what I want. Thanks

I can never buy a Japanese car after Midway and Iwo Jima these kids today arent made like we were when we took those hills going up hill both ways fighting the Japanese in the last great war now we sell these cars and I dont know where America got so turned around at that sometimes I wish I was on vacation with the Missus and the Lord. They are next to royal farms so someone made a good choice or there or they would be out of business in six months for sure.

Excellent, got exactly what I needed all the parts together, everything to repair the cars headlight for $3.98. Wonderful

Great experience!!

Excellent experience from start to finish.Ken was very patient, friendly and knowledgeable and also very good at helping me clean my trunk out 😊.Thanks so much to Ken and the intire team !

Great sales team. Ken Khuc delivered excellent service and was very patient as we tried to decide on a vehicle. Of course I expected nothing less considering the fact that I have never had any bad experiences with the York Kia/Mitsubishi family!

Place ran my credit 12 times.......

Service techs were honest and fast!

Always very courteous and prompt.

Nice place, good service

Ken was awesome and helped me pick the best car

Very happy with entire sales experience. Highly recommend York Mitsubishi.

Hay out there. I just bought a 2009 Camry with 19,000 miles from Doug, the manager. I must tell you that every word he and his staff tells you is the truth!! It was hard to believe the story that an old lady drove this car about 2,000 miles a year. I did a Carfax and an Expedian that confirmed the millage. I BOUGHT THIS CAR SIGHT UNSEEN WITHOUT DRIVING IT. By talking to Doug, it was obvious to me that he wasnt give me a sales pitch but was just being HONEST. I trust these guys 100%. They delivered the car to me. I took the car a few days later for inspection. My mechanic put it up on the lift. He couldnt believe it. The car underneath and under the hood looked brand new like a 19,000 mile car. IM THRILLED!!! Car drives like a brand new car. I would buy another car from hthese guys with full confidence that what ever you are being told is NOT exaggerated. Good luck everybody.Izzy

Good customer service. Loads of vehicle options.

I work here at this family owned business, the employee are friendly and extremely helpful. The deals are fair and square. Ive seen people buy their dream cars here. With the warranty and JDPowers awards as well as Consumer Reports,you cant go wrong with a Kia. Come see me and Ill make you a believer!

They tried to swindle my daughter. Luckily she knew not to buy without calling me to come check paperwork and facts first. Paperwork was wrong on what came loaded on vehicle. Therefore they were trying to sell it as a higher model (more than it was worth). Also tried to claim it had a clean car fax. I could visibly see car damage that had been repaired, as I worked in a body shop. So, I pulled the car fax by the vin myself... car had been in an accident.

Friendly staff, helpful and clean.

Great service, Great people!

Great place to car shop, Doug will give the deal,Just bought another car off of doug sprinkle, the deal was right and his salesperson ken took care of the delivery, just a great place to do business which is rare in the car biz

Great service and prices

Beware of the dealer using the known scam Money Carlo Match To Win raffle just to attract customers! Terrible business practice wouldntt trust anyone that uses a scam.

Excellent

They treat me very well.

Cant wait to hear from Justin about my Outlander Gt. Hopefully they can find my color.

Very rewarding experience

Visited to check on a censor light that needed reset

Great deals

I bought a car there and it was damaged before I could get it off the lot by one of their employees and it is yet to be fixed.

Saw a car of interest

Is 👍