Always timely most honest dealership service department I’ve been to. Will continue maintaining my car there! They employees ante polite and professional Thanks!

Every one here was very pleasant professional and helpful.I would like to give a big thank you to Keanu Kalima for going over and above, In a time when it is so difficult to get anything done He made it such a good experience. My wife and I thank you.

I had the most amazing experience at Taylor Kia of Boardman! My sales person was Anthony Konders and he went above and beyond helping me. He made things easy to understand and explained everything in a detailed way. I couldn’t be more happy with my experience all around, even the financing stage of getting my car was simple and easy! They had a great selection and I am IN LOVE with my new car, so much so that I just want to keep driving! Thanks Anthony Konders and everyone at Taylor Kia of boardman, you guys are the real deal!

The employees of this site are amazing. They will work with your budget and offer a multitude of options. They are very straightforward and break down things in laymans terms for the auto-inept like myself. I felt comfortable with the staff and very happy with my purchase. Anyone looking for a new vehicle, I am highly recommending going to this dealership for your next car.

Aaron helped me through the whole process and he was great! He treated me like a normal person. After dealing with multiple salesmen at different Kia dealers, it was refreshing to deal with a bunch of nice people who were helpful and didn’t treat you like you were stupid.

Brian did an awesome job from start to finish to get me into my new 2022 Kia Telluride EX! He was super pleasant to work with and not pushy when explaining details about the car or payment amount. He was able to seal the deal almost instantly for us! Congrats Brian on your first sale with us and more to come!

Tyler was very helpful as my salesman and made my purchase very simple. Owned numerous Kia’s over the years and this dealership is outstanding to work with! Friendly service and simple process. Highly recommend.

My experience with Taylor Kia’s service department was a positive one. I found the employees to be polite, efficient and professional. The waiting area is awesome.

April at Kia was a dream to work with! I havent bought a new car in over 8 years and we came in looking and browsing to walk out 6 hours later with my dream Telluride! Every worker there that we came in contact with was super friendly as well and personable! Loved the experience.

I am a first time buyer. I was nervous and very stressed. My car was totalled in an accident. My experience was very stress free. Anthony made me feel at ease and was very personable. Everyone I came in contact with were very nice. Thank you Anthony for helping me through the whole process.

Derrick is a good salesman. I felt comfortable while purchasing a new used vehicle. A few items on the car needs fixed but he assured me it will be taken care of.

Update:There was some miscommunication and they have since made up for the issue so I change my bad rating to much better! Thank you Kia for helping me out.A few days ago I had my 2020 Kia Soul towed here. I understand dealerships take appointments for a reason and towed vehicles get fit in to that schedule. Alicia or Alisha was honest and said it would be a couple days before we knew something. It has been 3 days and I know nothing. I dont even know whats wrong with it yet. Then when you drop your car off you have an advisor and only that one person can give you information. So once that person leaves for the day you cant find absolutely anything out. I have talked to Alisha a few times been told I would be called back and never was. I am not a very happy Kia customer at the moment. I even spoke with Mark I believe and he basically told me the same thing Alisha does. I use my car directly to do my jobs. The longer it takes I cannot make my car payment or pay other bills. I would not recommend this shop if you like to have timely repairs on your vehicle.Not too happy at the moment...

I loved the fact that they were able to get me a spare key/fob and get it programmed in a timely manner. I did not like the fact that when I brought the key/fob in to get it programmed they proceeded to check the car over and offer services that were not needed or requested. I asked to have a key/fob programmed, not have my tires, brakes, filters engine diagnostics checked. I have a friend who works at a dealership and says that the programming shouldve only taken 15-20 min. I spent over and 1 1/2 hrs waiting while they performed all these task that I never asked for.

James Too Tall did a fantastic job getting me in the car I wanted, I felt no pressure from him.I would recommend anyone whos looking for a new or used vehicle to give Taylor Kia a shot, you wont regret it.Thank guys.

They were welcoming understanding quick and efficient very grateful for their help 3rd vehicle we get every time they have been amazing

Service was performed on time. Very happy with the overall experience.

The dealership is very impressive! Ive experienced nothing but professional service. They cater to the customer needs!

I really appreciate the time as well as theProfessionalism used to get me in a very nice vehicle,that I actually like.

I was very impressed with the new SUV that I got. It is amazing and Ryan was outstanding. He went above and beyond to get me what I wanted and surprised me with the next things that I really must have now. Also he was fun to talk to. GREAT JOB!!

I just purchased a 2022 Kia Sportage and I absolutely love it! Bill Burns was so helpful and made the entire process go so smoothly! Brian in financing was also wonderful to work with. I highly recommend them!!

They take great care of me everytime I need anything. They not only were incredible with helping me find a vehicle fitting for me, but whenever I need an oil change I just have to make an easy appointment. Staff is so so nice, and always go up and beyond to be helpful and not confuse you. I got a flat writhing 2 weeks of getting a new car and got it towed to the dealership and they handled everything with so much compassion in a stressful time for me. 10/10 recommended always.

I had a great experience with James yesterday he was absolutely wonderful helping me trade my car in and getting me into what I wanted!!! I highly recommend seeing James, he will work hard for you too, he answered all my questions... it was super awesome working with him! James I appreciate all you did for me Thank you!!! I will being seeing James for any future purchases!!!

Wow if you go to Taylor Kia of Boardman please do yourself a favor and ask for April Baker she is one of the sweetest ladies you will meet was in and out in 2 Hours from start to finish was extremely patient with us while we had her running all over to check different vehicles very down to earth and no pressure sales was like hanging out with a best friend do yourself a favor check her out 😁

Dan Michael is very good at his job helpful through the process of buying a new KIA Carinval and was available at all hours to answer my questions even after the dealership closed.

A couple key words about my purchasing experience at Taylor Kia and the people I worked with specifically James: Trustworthy, Quick and clear communication,No games, no pressure, attentive to my needs, Salesperson went so above & beyond, he exemplified the best professionalism and was yet very personable. I couldn’t love my 2021 K5 sport more and I recommend Taylor Kia and James “Too Tall “ Chismark, as I will most definitely be a repeat customer! Thanks you Taylor Kia for helping me so much! ☺️🙂

I have got 2 cars there. I cant even get them to answer the phone to schedule appointment for an oil change. It took me 2 days to get them to answer, the phone. So I tell her I been calling for 2 days. She said so has the world. The phone none stops ringing. Then to get an appointment I have to wait over a month. Last car I never had to wait for oil changes.

I bought my car from Bill at Taylor Kia. It went really smooth. After the sale Bill took his time in showing me all the features of the car in addition to assisting with some of the initial setup. Greatly appreciated!

Had a very good experience working with Bill and Pat at Taylor Kia of Boardman. Bill worked hard answering all my questions and helping with extra services they offer and Pat worked just as had helping us get a great rate for our loan and helping us though all the paperwork. Everyone was very professional and interacted well with the full family. Will be going back here first the next time we have a need for a vehicle.

Taylor Kia was fantastic to do business with. Bill Burns took great care of me and worked hard to make the deal happen. I had three vehicles to choose from and three different dealers. My decision was coming down to who gave the best deal of the day and Taylor Kia was the winner. The facility is very clean, modern, and customer friendly. Highly recommended if you are looking to purchase a vehicle.

They were great! They had our vehicle inspection done quickly and fixed all issues. We feel confident that were in a reliable vehicle.

I have been dealing with Taylor Kia for 10 years now, they have done nothing but go above and beyond to make sure I am always taken care of. Bill Burns is an amazing salesman and made sure I got the car and payment I wanted! I would highly recommend buying or leasing a car fromthem!! Very happy and satisfied customer. I will always give them my business!

Went in on a whim after seeing that the value of my car may have increased. The salesperson, Tyler, was super friendly and helpful. But he was also very knowledgeable. I already had my eye on a certain model, Kia Stinger, and they had a few of them optioned the way I wanted on the lot. Went for a test drive and then talked about numbers. I wasn’t prepared to trade my car in, was more-so curious about value, so I didn’t have a huge down payment or really even NEED to have a car payment since I have a company vehicle too. But somehow (Likely Tyler’s Luck) they made everything fall into line to get me out the door in a Stinger GT2 AWD (same model and trim I wanted) without increasing my current payment, or making me jump through crazy hoops.

It was great working with Tyler. Truly one of the most pain free vehicle purchases I’ve ever done! Well done!

Dan Michael was very informative and easy to work with. Finance department explained everything in detail. Highly recommend this dealership

Absolutely the worst management i have ever seen, unprofessional and rude. Don’t waist your time, they care absolutely zero about the customer. Seriously does Matt Taylor know how his store is being run? What kind of professional dealership doesn’t have a manager on staff when it’s open? I even asked if they could even call there manager just to ask a question, and was told absolutely not.... wow

This was my first time working with Kia and I am very impressed by the professionalism and effort to ensure the customer gets what they want without breaking the bank. Bill Burns was the salesman we worked with and he went above and beyond to ensure we got a nice car! He was patient, understood howmuch we were willing to pay each month and made it happen! Thank you so much Bill I will definitely send business your way ☺️ and I will be back!!

We just finished the purchase of our new Kia Telluride. Aaron Germann was great. He made sure we got what we wanted. Highly recommend

Staff was very helpful, I was not sure of the type of vehicle that would best fit my needs. In trying out the suggestions I feel the fit is great for my wife and myself . Great customer service.

After being rudely treated for hours at a competitor dealer we happen to stop by Kia just browsing around for a newer vehicle. Our sales rep Ridge was very proper and respectful and got us close as possible to the payment with a brand new 2020 optima S. So far 3 days with the vehicle and love it. Had use in and out in no time. So thank you guys for battling for getting us the vehicle with most of the options we wanted!

Management staff are great to work with and so are most of the staff HOWEVER, a certain salesman needs to take a refresher course in customer courtesy, manners, and respect of others as well as NOT lying to customers!!

I had a great experience working with Irish Ryan and Mark. They had our best interests in mind and really help me and my family out. I want to thank all the Taylor Kia family for working with us.

Service appointment was taking care of in a professional and timely manner. I was actually an hour early and they took me anyway. Takes awhile to get a maintenance service check done but its well worth it they were very thorough and told me exactly what the car needed so I can budget it. Never any trouble from anybody at Taylor Kia service. Professional and friendly.

Anthony was awesome, great communication, easygoing, honest, appreciate everything he did for me today.

Adding to my initial rating I completed 6 years ago, my review remains a 4 star (although, now I have more experience and words to back up my experience with this dealership compared to the first time I purchased my first vehicle from this location).If I could change my review and add more stars, I would. This is primarily due to the car salesman I had the pleasure of working alongside in my car buying process and his extensive knowledge about the new vehicle I purchased. This is my second brand new car buying experience at Taylor Kia of Boardman (I used to purchase other vehicles due to their reputations of being reliable vehicles) prior to visiting this location in 2015. Both buying experiences at Taylor Kia of Boardman have been superb from beginning to end. Bart was the most informative and direct car salesman Ive ever had the pleasure working alongside; he went above and beyond to assist in my car buying experience. Both of the cars Ive purchased from here have been delightful to own. Service on tires and other necessary upkeep have also been well. This dealership has earned a long term customer and I am proud to buy/own cars from this particular lot due to my experiences.

Very pleased with the efficiency of the service we needed. Service folks were good and told us everything that we needed to know.

Great place Great dealership friendly people lots of nice cars to choose from

I trust T. Rust! Bought my first car from Tyler Rust. The whole process was friendly, Tyler thoroughly answered all of my questions, and wasnt pushy. He even stayed an extra hour and a half after working all day to get me set up with my car!

Didn’t take 6hours to get financed and didn’t feel like I was getting jerked around like Boardman Nissan .Who may I add had me riding around in a vehicle for 2 months only find out that their Banks wouldn’t finance me or my Wife.And on top of that sold my trade in and gave me 500$ and my refund.If your looking for a Dealer that will work with you Taylor Kia Boardman is the way to go..Ryan Smith was the sales representative good Guy !!And I will come again in the future

The service at this store was very good and helped me purchase a brand new car after a horrific accident. They help work around my schedule and helped find the car that was right for me.

Bill helped me get into a 2021 Kia Forte. Thanks for the friendly, pressure free service. I couldn’t be happier.

Darren was great. Kept me updated about the services being done to my car and explained everything to me. The entire staff was helpful and quick checking me in, retrieving my car for service, I was given an estimated time frame for service and when one of the updates had an issue, I was immediately informed and kept up to date. I’ve never had such a great experience at a dealership!

Anthony was great! Brian in underwriting as well! This is a customer focused experience. I trusted the whole process.

Kia is definitely the best place to go! They went above and beyond to help me get a car and they were overall just really great people. I look forward to continuing my business here

Beautiful facility, friendly faces. If you want to leave happy with a new ride, be sure to ask for Ryan!

The sales people are very friendly and the techs are very nice as well. If you want a working car don’t buy anything used from here worst experience in the world. Although everyone is very friendly that I worked with except Aaron Germann, he’s unprofessional. I spoke with him on the phone about my car and started getting mad instead of trying to explain the issue. I definitely don’t recommend this place! I went across the street and bought a brand new car so thanks for helping me make that decision.

Routine oil change. They also added transmission fluid. Coolant. Inspection AND washed the car. $33. !!! Very pleased. AND free coffee tea or pop. Cookies popcorn. Pleasant staff.

My grandson bought a used car from this dealership and has problems with it now his battery needs replaced and also it has a nasty smell in it the door needs to be fixed this is unacceptable. The mechanics to me did not check it out properly i bought many cars but not with a nasty smell or problems right away. The salesman i thank just wanted to get rid of the car. That is very poor salesmanship. Buy the way this his first car and you took advantage of that. Get it together.

Taylor KIA is awesome. Friendly people made the car buying experience painless. I feel we got a great deal on the 2015 Soul.Update:While the purchase experience was great, Im disappointed in the service side of the dealership. Brought my Soul in and told them to replace rear brakes and do engine tune up also check why passenger air bag light is always on. Was told car not due for tune up till 60k miles. Sorry that doesnt fix the idle problem. I said replace brakes. I didnt want a paid inspection, I wanted new rotors and pads on the back, simple.Was told no problem with air bag light. That bothers me. Its a sensor issue that my indicate possible air bag failure.I care for my life a little more than you guys apparently.The car is already at a local mechanics and will be done to my satisfaction.Listen to your customers.You wont see me at Taylor ever again.

Ridge was awesome. Made everything quick and easy. Being my first time buying a new car he walked me through everything. He even took my girlfriend and I too Olive Garden while remote start was being installed, so we could still eat the lunch we planned on. Great customer service 👍🏻👍🏻

Great Dealership. Salesman Ridge, sales manager Derek, and Finance specialist Brian were all great. Communication, which is always important, was great between all of them. I will definitely be staying with Them for all my future car purchases.

Bart is the best help I have had from any buying/car buying experience!!!This was my first time ever buying and testing out cars, and Bart made sure to explain all of the features to me and my parents. Even before I drove the car I felt like I knew so much about it already and felt very safe since Bart did such a good job at helping me along.I was looking at one model that was the same as his current car, Bart offered to show me his car with the upgraded package to get a look at it as there was not one on the lot! Bart really did want to genuinely help out and made sure all of my questions were answered!!He gave me very helpful car books at the end to take home and followed up with me though the week to answer another questions I had!!Thank you!!

Was a good experience especially for a new buyer, they had a good inventory compared to other dealerships nearby.

They are a great place to work with. Polite, effective, professional, friendly. Cant say enough about this place.

I absolutely love this place and the staff. After initially thinking I wouldnt be able to purchase a vehicle Bill Burns called me and told me I was able to get into a 2021 Forte. My visit was quick and informative and he made sure I was completely satisfied with everything. I also had the pleasure of dealing with Patrick Buckley for financing and he was able to get me a better rate after finances changed. I will definitely be back with this service.

Ryan K. was awesome to work with. The buying process was very easy and the overall experience was great.

I had a handful of issues but the worst was not being called back to solve them. I am not going to drive 15 minutes just to be told the person I need to talk to isn’t there so phone was the only logical way to get ahold of me when they were available. Lori was able to get me my plate which came a week and a half pass my temp plate expired date. And Melanie is currently trying to get my windshield repaired. Due to miscommunication between the service team and Office staff they will also be paying for a second key. All problems have officially been solved. Thank you.Updated from 1 star to 3 because problems were solved but that does not fix the unprofessionalism from staff and countless of calls that were never returned until I contacted the BBB.

Highly recommend Bill Burns ! He helped us get out of an upside down situation and was so great to work with! Everything was so professional about Taylor Kia and Bill really made the process enjoyable and fast which in the past has not happened at other dealerships! When you are in need of a new or used car go see Bill!

Wonderful! I loved my experience. Anthony was great and helped me find a car perfect for me and my price range!

Bill was wonderful to deal with. He kept working to get us the best deal possible. We love our new Sorento!

I visited Taylor Kia to see if I was going to stay with the brand or try someone else when I renewed my lease. James was our salesman and he was great. I was unsure of the vehicle I wanted and he was very patient with me. In the end, James filled all my needs in a new car and I stayed with Kia based on my experience. It was never a problem to take the showroom car or to stay later to complete the paperwork. I am happy with my 2020 Optima and would HIGHLY recommend James too tall and Taylor Kia.

Bill B is an outstanding person. He is very compassionate to personal circumstances and helps make sure all of the details are uncovered to help make the best choice. The environment at the dealership was top notch and the total experience was very pleasurable. 5 star all around and they are as excited to have us in the family as we were to join the Kia family. Thank you Bill and Marc.

Went in for a recall. They were very thorough and kept me in the loop as my car was getting looked at. Made recommendations for the safety of the driver and not the profit of the department. They even cleaned my car inside and out. I’ve had very poor service here in the past and this was night and day! Thank you for hiring these kind and knowledgeable new people!

My car was totaled and Bill Burns called and checked on me for a week... I came in on Friday and my credit is not the greatest but he got me approved for an Suv and within a couple of hrs I was leaving with a new car... Brian in financing also did everything he could to get me approved as well. I really appreciate these two for helping me. Great customer service and I am very pleased with my new vehicle!!!

Bill Burns helped me get a new car same day and helped me save money on my car insurance too. Highly satisfied by Kia! Great people. So friendly and helpful. Thank you!! Thank you Bill!

Avoid this dealership at all costs. Had a horrible experience with their car salesman (Tyler Trust). The misinformation I was given countless times is unacceptable, and he was outright unprofessional and rude. Will never recommend Taylor Kia. Its unfortunate I even have to give 1 star.

I visited here a week ago and of course I left with a car!! Jake was my salesman. He was AMAZING! He did his absolute best to help me in every way possible. I wanted to trade in my leased car but was not able to because of damages. I expected that. I was having credit issues when trying to purchase the new car but he helped with that! There was a dodge dart I would have been able to get but after expressing I did not want that he did everything in his power to get me in the car I loved. I got everything I wanted within my new car, I mean EVERYTHING! This was definitely the greatest experience I had purchasing a car. I highly recommend Taylor Kia of Boardman :)

Avoid this dealership at all cost if you are looking for used vehicle. They have found some loophole in the lemon law because they are pushing off junk onto older women that simply trusted the salesman. My mother purchased a used vehicle there in November and the car has been to the garage six times since but the dealership mentioned thats why they almost do not like to sell used cars. The salesman was so confident and happy to push this car but when she brought it back they went nothing to do with it.

Arrived an hour late and they got me in for service! It also makes a world of difference someone holds the door for you when you have kids. Its the little things, so I appreciate it. Thank you!

Very helpful did everything they could to get me in a vehicle that was in my payment range. I will be going back again in the future for my next vehicle.

Very good experience with James at Taylor Kia! Recommended.

Service department Total incompetent, Stop by talk to service guy about a broken door handle he took the Vin number and mileage said part wouldnt be in Unitel Tuesday made an appointment for Thursday 630pm showed up at 6pm and ch.in been sitting here its 8 oclock now they tell me they dont have the partUpdate they said they would take it off another car and have it done next morning realized they lie to us and just crazy glued it

Sam Ellis did a great job as a salesman. He wasnt pushy or too aggressive but he also didnt just sit there and do nothing. He was very personable and funny as well. He got me into the new 2021 K5 Gt and I couldnt be happier. Im totally in love with my new car. Go see Sam for sure. Also Brian in finance was great too. All around great people and place to do business.

Walked into service 2 on phones, 2 talking to ea other, 1 on phone w/customer. No one acknowledged my presence. The guy actually working on the phone said well be right with you after I was ignored. Sara the service advisor failed to follow up and tell me if kia okay my recall. I had to call her to find out.Poor customer service and they had the nerve to call and ask me if I was ready to trade my car in. It will not be at Taylor Kia of Boardman

Excellent customer service. Ryan Smith and Brian Bragg busted their butts to get us in the SUV we wanted at the price we asked for! Thanks guys!!!!

Very thorough and courteous. Took the extra time to go over all the bells and whistles. Ridge is a great salesman to deal with.

We had a wonderful experience buying a new Seltos from Taylor kia in Boardman, I loved we were able to walk the lot, test drive a few cars before we decided with no pressure at all from the sales staff. Dan Micheal was very nice and understanding of all our wants that we were looking out for! Thank you so much!

Most painless car buying experience I have ever had.

I really liked the personal attention by the service consultant and was impressed by there social protocol!! Got in early for my scheduled appointment which was a plus!! I would recommend Kia of Boardman for all your vehicle services!!

Best car buying experience in my life!!!!! So pleasant, good listeners and solutions oriented. I’ve bought MANY cars in my 45 years of driving and this is the only one I have been able to rave about!! Thank you to Ridge and Taylor Kia of Boardman!!!

Worst repair/shop department I’ve ever been to.

Great Experience and highly recommended. Awesome and effortless transition into our next vehicle....

What a wonderful experience servicing my car today! Very friendly and courteous. They even washed my car!!!

Great Service! Bill B at Taylor Kia of Boardman helped me find the exact car I wanted right away. Endless selection of cars used and new!!! It was my first time financing a car and he guided me through the process in such a helpful yet caring way. He made the process very comfortable and listened to me with what I wanted and did not want. He told me right away, we’re going to get you this car and he did! Recommend fully to go and get your next vehicle here!!!! I found where I will always go! :)

Bought our second car from here. Ridge and Pat helped with the process and made it so fast and easy. I highly recommend Taylor Kia and ask for Ridge, he did great.

A wonderful experience from the first phone call to driving a brand new vehicle off the lot. The well qualified team made the whole process pain free plus all done in a matter of hours!

I always receive great customer service. During this visit Thomas took care my appointment, he was nice and courteous.

Bart at Taylor was fantastic to work with. We are out of state so not the best situation but he made it work. He kept communicating and always on top of things, making everything seamless. We had such a great experience.

Tyler Rust is truly the one to Trust! Trust Kia! What an amazing experience!

What can I say? I live in Pittsburgh about 15 mins away from my local Pittsburgh Dealer (Jim Shorkey) and I ended up buying our Kia Telluride SX Prestige model from a dealer over an hour away. Service with Dan Michael was prompt, informative, helpful, courteous and not annoying. As I imagine most people do, I do not like sales people, but Dan was really a wonderful guy to hang out with and or talk to. I told Matt Taylor initially what I wanted and he got it for me in shorter time than my local dealer could even begin to promise. They actually pushed back the vehicle I ordered from them by at least a month. It was a thoughtful and direct process that could not have been any easier whatsoever. After about 2 month wait (shortage world wide of this particular model is out of dealerships hands) it was brainless effort. They hooked us up on a vehicle that is by far the most difficult car to get on the market today. Hats off to both Matt and Dan for making our dream come true. The Kia brand has never looked so good.....Especially in our garage.

Love Kia of Boardman! Tom in the service department went above and beyond. He made sure I understood not only what I needed to repair my car right now, but how to prioritize everything else that was needed also. He even found coupons online for me to make my repairs more affordable. Thanks Tom! Employees like you make customers want to keep coming back!