We paid for our Venti lattes, and they were a little over half full. They said it was the whipped cream taking up room. Ok. So they offer to remake them. They bring back the cups and said they filled them up. They didn’t say that they were filled with milk (or water) because it does NOT taste like Starbucks. Doesn’t even taste like coffee. Very unhappy!!

THIS PLACE IS THE WORST! THEY HAVE CURBSIDE FOR NO ONE TO EVER ACTUALLY BRINGS UR DRINKS OUT! THIS IS 3rd time ordering from the app WITH NO CURBSIDE!! I have kids in the car and order curbside FOR A REASON!!! THIS LOCATION IS SUPER SLOOOOOOOW!!! It’s currently 5:47 and my order was to be “ready” at 5:20

This place is hopping. I seen 4 employees at all times, and they work very well together. I didnt know what to order so I told the young lady what I like and didnt like. The drink I got was good but it was bitter and not cold or sweet enough. I wanted to ask for them to make it sweeter and colder but I was afraid it would mess their groove up. 2 more employees I see now, maybe one of them can help me. Cant make eye contact. But I will....and I did, my drink was remade and was AWESOME!!!! THANK YOU FOR SHOWING WHAT TRUE CUSTOMER SERVICE IS ALL ABOUT. YALL ROCK!!!!

This store is amazing! My coffee always comes out quickly and tastes amazing! The employees are also the best! They get to know me and make me want to come back!

Cant complain. Sure people argue the prices are high, but the coffee is ground and brewed fresh on the hour. We ask for coffee cocktails which take time to make. (Trust me, its like being a bar tender some of the drink combinations people ask for). Their quality is consistent and delicious. Will continue to grab a coffee here when treating myself.

Im done ordering from this place. Its clear they dont know what they are doing. Recently, any espresso type drink I order they make it wrong. Do yourself a favor and go somewhere else.

They do a beautiful job on my coffee every time and they are so friendly. I come here almost everyday. When I bring my dogs they give me extra whipped cream in their pup cups. Staff is so sweet and kind! :)

Love this Starbucks! Employees are always so nice, and the coffee always tastes great!

This place is just terrible!! It’s ran more like a Dunkin’ than a Starbucks! The customer service sucks in all around! A bunch of unfriendly careless young kids with no morals!!! Each time I try to give this place a bit of faith they let me down….ask for the drink to be remade and they load it with sweetener to be cute!! We don’t pay 5 dollars a drink for trash service!!!!! Send them to Wesley chapel for some training in customer service and drink making!!!

These ppl try so hard to remember your order and are so patient. Only reason I go. I do not agree with their woke policies. But I love their ppl and coffee.

Excellent service. Busy location but will definitely be back

Great customer service 👏Thank you!

Got order 10 mins b4 getting there and still waited 15 mins... And the one lady was rude...

Always the fastest Starbucks I have ever been to! These guys always know what theyre doing and have yet to get any order wrong! Always smiling and have a great attitude! This is my favorite Starbucks 💯

Great place for coffee. Staff is extremely nice

Ive been to many starbucks, many not as big or as staffed as this one and it still took over 20 minutes to pick up a mobile order I placed 10 minutes before driving there. Then after the great wait my shaken espresso was more like shaken milk. Seriously lacking organization and leadership. Do better.

This location is ideal for the growing Zephyrhills community. The staff is super friendly, and seemingly more knowledgeable than staff at Starbucks in Lutz we visited last night. The Zephyrhills Starbucks staff was courteous even when doing a late “pour over” for picky me. I love the atmosphere and the incredible size of this location. Great for small group meetings and evening study sessions. The music is a bit loud but it’s late and the concrete floor lends to the bouncy acoustics. My “pour over” just arrived, promptly, and the Veranda is absolutely fabulous, especially with the lemon pound cake slice my wife and I Are sharing. My wife had a white chocolate Frappuccino and she gives the preparation of her beverage 5 stars. Overall a great coffee-meeting place to spend time with friends, for family or work/ leisure activities or just a nightcap. Very nice, a gem for Z-Hills.

Going from bad to worse. Drive thru speaker and all headsets need to be checked. 3 to 4.repeats of everything. Tall latte + $10 gift card. At the window the woman said $22.55! Huh? OK, corrected it to 13.55 but sounded like 12.55.to me. Paid. Was given the gift card. Waited. Waited. Asked, and my latte? Oh, I forgot.. then found it sitting next to her screen... no stir stick or cup band, no so sorry. I unkind suggested she needed some caffeine herself, but honestly she acted like she was using medical? Marijuana. I eagerly await the opening of a serious competitor in this area.

This is the second time I have experienced bad service. The first time was when I ordered a curbside order before I had to go into work and I waited for 30 minutes outside, continuously hitting the “I’m here” on my app. Finally I walked inside because I want what I payed for and told them I’m going to be late that’s why I ordered my drink 30 minutes ago and they said “what’s the name” I told them and they didn’t even start making it until I walked inside!!! I get it when you’re busy but at the time you guys had no line and people are walking in and out with their order while I am waiting for my order.Today I finally went back after not returning from the previous situation and I ordered online and went they the drive-thru and picked up my order. I PAYED for extra caramel drizzle and this does not look like extra to me. I will not be going back. The girl in the window told me “it all sank to the bottom” which is fine I get that but there should be more than that since I did pay for extra. I work in the customer service/food industry I know how it feels but I am getting bad service constantly and something needs to be done about it.

Good location, friendly staff. Our app orders were done promptly, and on time. Had zero issues picking them up in store, and everything went smoothly. I also noticed at the Starbucks drive-through is off and far less busier than most other locations. A great place to go for your coffee fix!

I drive for Uber Eats. I went in to get a order, they were busy but not enough to take care of their customers. I waited for approx 20 minutes people were in and out and me nope. Never asked me what I wanted what I was there for or nothing. I finally said I am here from uber eats and some lady said oh okay and they just started it after I said that. I WILL NEVER walk back in that store again

Surprisingly good along with quick service, pleasant young lady working the drive thru.

I was so glad to see we are allowed to sit inside again. Everything was great except while enjoying my coffee and working on my computer, little fruit flies were flying everywhere..

For a new store they are doing great! Getting better day by day! Their drinks and food was to die for and customer server was top notch

Starbucks is really great, hooray!

Never have anything. Always out of this and that and can’t even offer similar replacement. Service is good that’s why I gave two stars.

Drive thru was super busy, and the cashier was just the sweetest person ever. Even with a line of cars wrapped around, she remained cheerful and welcoming! Great location.

Went through the drive through at lunch time and they were very prompt 😎. Great food and drinks.

So sad that you can’t get my drink right! Another $5 wasted! When someone asked for a White chocolate Mocah and you get a completely white drink!!! Where the hell is the Mocah or the coffee??? Sad I have to say I want coffee in my drink that I get from a coffee shop! I could not even get back in line as the drive thru was wrapped around the building! I will never go back to this one! Waste of my time

Some of the employees know me and what I like to drink

Always nice here even when they have the longest line. Coffee always comes out perfect!

Was there on Feb 2 the guy that rang us up was very nice and helpful but while waiting for my drinks. We were the last to get our drinks when we were the first to order. Thought it was first come first served. The girls were not friendly at all. Probably won’t go back.

Multiple times I’ve come here and still have issues with no one letting me pick up my online order. I end up standing there forever as everyone else is assisted. Then I have to yell for someone’s attention. When I get my orders they are always wrong! But I’m not about to wait another 20 mins for it to be fixed. Wish there was another one. Maybe I’ll just stop going here and do dunkin instead!!

Never get my order correct unless I order on the app. Today, they are closed, but the app is still allowing orders and drive thru is open. However, you have to drive through the drive thru thats wrapped around the building to get your order. Never got my coffee... 30 minutes wasted. Please deactivate app orders if you are not allowing people to pick them up on a timely manner!

This location deserves a zero star rating and is literally trash! By far the worse rated location, period! They have a bunch of inexperienced young kids that havent ben trained properly. Rather than them ask questions to be sure theyre making the beverage correctly, they just make it how they assume it should be made. This makes 3 days in a row Ive wasted my time and my money at this sorry excuse of a starbucks. Ive ben coming to this location pretty much since it opened and they use to have a few real baristas now it seems they have none at all.

Really good things to eat and drink here! Service is okay, they just take a little long to make your drink but thats understandable. Other than that Nice people yummy things.

Great customer service and always on point but every now and then short staff so when you cant go inside the car line is always out to the road .

I received a very poor experience at this location, I paid for two grande coffees and they were both awful. I have been to Starbucks many times at a location in Wesley chapel and have ordered the same thing on multiple occasions. The frappes I received were not mixed and tasted like they did not receive any of the syrups they were supposed to. I am very dissatisfied with this experience.

This location is always out of something cups, straw, napkins, employees it dont matter something is always out of stock.

Very cool you can expect a line in the morning but in the end its well worth it

Billboard

Good nice drive thru service

Great coffee..... Happy service......best experience of my day!

Reviews say it all. Closes random hours. Staff not the most friendly. Orders wrong often. Etc.

Wait times have gotten ridiculous lately for the drive thru. Staff is usually so pleasant and welcoming. 9/10 my coffee order is completely correct.

Always super friendly and moves quicker than other Starbucks in the area.

301 Starbucks worst Iv ever been to!!!!! Again 25 min wait on a mobile order, everyone waiting, bc they put everyone’s orders by the drive thru window by mistake. Then gave me cold brew and had them remake it as I can only have reg iced coffee- this was the second time now. They don’t use fill lines on the cup so the coffee is filled to the top, ice added, then they try to fit the half/half on top which over flows. Oh and my Sandwich which I rarely order- cold from sitting in the wrong place. Worst Stbux ever!! Multiple issues here ever order

Starbucks is my happy place! It is my heaven. I love the people and the friendly atmosphere.

Warm coffee and not great. Dunkin donuts has better tasting coffee and is always hot. The music at the place was high and cant hear the clerks when taking the order due to the loud music in the place. Wont bother going back.

Hit or miss on the coffees just like any place unfortunately

Seriously update you’re hours Starbucks...came out of the way for nothing because the hours said 9pm and turns out they closed at 4pm how ridiculous is that. I guess they don’t want any business it seems why not just close down completely since you people don’t like to stay open.

Made the order right when there was a miscommunication. Also, great coffee! Will definitely be back.

Its Starbucks you know youre going to wait... BUTTT... After asking was that mine hearing the name called the big chubby dude snodly turned around and said no and walked away I waited five more minutes picked up the coffee and walked out

Constantly a line and Constantly new employees and hours change as much as the staff and would rather drive farther for faster friendly service and get what I ordered correct.

Great, polite and l got just what I ordered.

Best chocolate croissants

The partners were always so prompt in serving me and my family. The drinks have maintained high quality as well, even during the holiday rush

They are always excellent with my orders and customer service thank you!

Never on time. I had to wait 10 minutes in the drive through for a simple cold brew. When wewent inside we got “sorry we forgot!” Train yalls people correctly.

This place is awful, everyone is rushing and making drinks wrong, the last three days in a row I have received a free drink because I touched a drink that wasn’t mine or wrong and was told to keep it. Then when you tell them the it’s not right they cop an attitude. Oh and if you have to wait to receive your drink for the second time inside because it was made wrong don’t sit bec they will be on top of you telling you can’t sit, if they were as concerned with making the drinks right then people sitting the place might have a chance.

Very good! Chocolate covered espresso beans are so good.☕☕🌱🌱☕☕

Disappointed in the coffee. 1st Time I ever had bad coffee at a starbucks.

I don’t normally leave reviews for starbucks but I went to this store today and as per usual the service was amazing and my drink was perfect. the staff here is so sweet and I never wait too long even if the drive through line is long. sometimes I order something off the wall and they have always offered to have me try it before I drive off to make sure it tastes right. today phoniex was my drive through barista and they were the sweetest! my drink took a minute as it was espresso and they chatted with me through the window while I waited. I love coming to this location.

Im not sure what it is, but only about 1 out of every 4 mocha Frappuccinos I order is ever actually icy enough or thicker than drinking flavored milk. This was my 1st time at this location, Im usually in Pinellas county. Other than getting some extra time laughing with my sons, I cant say it was worth the 30+ min wait in their drive thru only service for our 12/26 stop there.

Good as always, long line for service.

Literally will never go back I’ve been getting my same drink for years and I had to have them make it twice and after the second time was wrong again I just threw it away. They are putting wayyyy to much milk in the drinks to were I can’t even taste the coffee or sweetening in the drink just milk.

Highly disorganized store. The ticketing system prioritizes the drive thru and mobile orders. Drive thru guests wait on average 5 minutes while anyone ordering in store waits at least 10 minutes for an order. The staff does not effectively communicate mobile orders either. 3/8 guests waiting in store with me were there for mobile pick up but in this time of covid-19 sensitivity, they felt uncomfortable touching all the mobile orders to find their own.

Good coffee

Horrible service! You specifically ask them for something and they do it wrong and when you tell them they get mad and replace it for a sloppy one!I asked for a pink drink LIGHT ICE!! They gave it to me with just ICE. Then I told them and they passed me another cup with just the coconut milk! Sloppy! Like if you don’t want to redue something do it right the first time ! Ughh I’m paying for it! Not for free -_-

Need more employees on duty, not very fast or efficient, they forget the shaved toppings on the frappacinos always. Do go there if your in a hurry!!

Love their hot chocolate. I love flavored hot chocolate but only have peppermint at christmas time. Would love to give you a five but will change if you do that. If you a coffee lover your in luck because they got all kinds both hot, cold and iced. People there are friendly and helpful. Not a long line.

Excellent service, good Frappuccino and donut...

Great experience for my mothers birthday! Went in to get our coffees and the young lady at the counter was super helpful and friendly! Makes going feel like youre chatting with a friend. She was also knowledgeable about the products and what could be used with certain dietary restrictions.

Terrific selection of coffee and tea beverages. In addition, they carry a nice selection of baked goods, sandwiches and snacks. Very friendly and welcoming staff. All set in a relaxing and comfortable environment.

Yesssss that Carmel Brulèe Latte is my favorite...Quick services

Best Starbucks in the Wesley Chapel area. Do yourself a favor and pre order via the app!

Very pleasant staff!Take out was slow though.

Add Starbucks you get what you pay for

Always fantastic service!

I love this Starbucks. They always make what I order perfectly. Friendliest staff around! The drive thru is always super efficient too.

Friendly staff and drinks were made perfectly!

Ll orderl or cappuccino mocha twice they gave me a decaffeinated twice

The staff members are always nice. They just aren’t trained well in corporate guidelines for making drinks. If I have to wait HALF AN HOUR in the drive-thru can you at least take the time to make drinks right?Sometimes my iced coffees are milk white and other times brown. I order the SAME way every time. If I am paying that much for an iced coffee I would appreciate it to be right and what is expected. Management pls...

Its a normal Starbucks. The interior is super loud and echo-y

Always a great experience here!

My husband and I went there for Sunday morning, and there was no wait. The sous vide eggs with red pepper were delicious, and filled us up the with sprouted grain bagels, hold the cream cheese. It was a healthy breakfast and the coffee is always great!

Got to love Starbucks! To all those people that dont like Starbucks Pikes Place is not good have them make you a blond pour over. So worth the wait!

Lots of windows that shows off the beautiful Zephyr clouds and warm blue skies.Café mocha was delicious, hot and prepared quickly.Was there for 2 hours with a friend and Francesca (spelling? ) offered an apple mocha shot which was sweet, warm and reminded me of warm apple cider on a chill fall day, which was perfect for late October!

It is very disappointing to look at your hours of operation in google and then when you go to the store, is closed. Please fix your operating hours in google. You guys are loosing lots of business by closing so early.

Always there for you when you need a pick-me-up.

Gotta have my coffee

They are very freindly

Great experience, friendly staff. The shop is extremely clean. Great atmosphere

I come here a LOT, and I have to say this is one of the consistently worst, slowest Starbucks Ive ever been to and definitely been to a lot. They screw things up quite often, out of stock on regular items quite often. Thankful theres even one here I gave it two stars. It just lacks proper management it seems. Most the baristas look and act like its their first day. Its quite comical but ridiculous.

I’ve always been able to get my strawberry Açaí cold I received it warm husband asked for ice while I asked if they were able to remake it cold they said they’re not able to make it cold, I’ve had it cold without ice for the last 3 months since I started going there I’ll have to find a different one.

Very Good Customer Service. I come here alot to study. Great atmosphere if you want to get out somewhere. Andrew is especially nice. Awesome place!

Great mocha frappuccino. My wife also loves the the mango dragon drink. Some locations are much better than others for making the frappuccinos.

Finally a Starbucks close to home! I have been waiting for 10 years. Coffee was great... store and parking was much better and bigger than I expected....brought home a bag of Guatemala Antigua that tastes delicious.... I definitely will return...

Waiting for 2 drinks took over 5 minutes

My Favorite place 😍