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Dorsch West
2564 Lineville Rd, Green Bay, WI 54313, United States
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Dorsch West
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Review №1

Cool old cop car was a wonderful weekend for a drive and explore the area!

Al
Review №2

Recently bought a used Yukon for Dorsch West. Got a good deal and was treated like royalty. Thanks Jason and Chase for a great buying experience. You guys went out of your way to accommodate me.

Bo
Review №3

We had a great experience with Dorsch this week. Mike and Nick treated us with great respect and it was a pleasure doing business with them.

Ro
Review №4

They were very helpful. I talked to Travis, told him what I was looking for and he found me some options, one of which I just bought.

Pa
Review №5

I want to thank everyone at Dorsch they were so helpful. Special thanks to Travis for answering all my questions and Nick too. Love my Ford Edge.

Da
Review №6

Dan and Ryan were great to work with. Quick and friendly. Provided the information I was looking for with a hassle free test drive.Havent made it to the purchasing stage yet but would look forward to working with the Dorsche West team.

Ra
Review №7

Trevor was amazing to work with! I’m new to Green Bay and Trevor was recommended to me to find a safe and reliable SUV. I called and told him what I was looking for before I made an appointment and the first vehicle we tried fit what I wanted all the way down to the monthly payments! He was easy going and so much fun to work with! If you want a Wonderful experience do yourself a favor and ask for Trevor when you are ready for your next vehicle!

Sa
Review №8

An amazing experience from start to finish. Travis was extremely helpful and made the whole process so easy! Thank you to everyone at Dorsch West!

ro
Review №9

Nice shop Tom was super nice

Ma
Review №10

The staff were terrific and very informational on what I needed to be done and they did a great job. Very disappointed I could not use my Ford points to have the work that I needed done.

Kr
Review №11

Ive never felt more valued as a customer than I did at Dorsch West. They were understanding, helpful, and knowledgeable. I felt like they took their time making sure I had no questions and understood the buying process.

Go
Review №12

I was looking for a used CRV. I always look for private buyers and avoid big dealers. But I decided to take a look at Dorsch. It’s a beautiful CRV. The deal they gave me was better than private party! I’m so glad I went. I was wrong about dealerships being overpriced. I got an amazing deal! Thanks so much!! Not to mention a much better buying experience than the guy down the road! Lol.

Ma
Review №13

I worked with travis 6 months ago when I bought my f150. He was very knowledgable and the price was very fair. Travis did a great job and was able to answer any questions I had. Im from Manitowoc, but I would definitely do business at dorsch west again.

Ba
Review №14

If I could put no stars I would. I recently bought my car (2013 Chrysler 300) from here 2 months ago... they told me everything was good and there was no problems with it. They and the paper I received said they changed my brakes and 2 rotors and they changed my battery, and a few other things. My salesman was joe Newton. Not even 2 months go by and my horn doesn’t work.. barely did when I bought but I went In their numerous times telling them and all they did was beep it and it worked of course.. but I drive it 5 min down the road and it wouldn’t work again! I had to change all 4 of my brakes... (which they claimed to have changed) because they were worn down. I also had to change 2 rotors! Next, my alternator went and I was in another state on vacation so I couldn’t just bring my car into them! Not even a week later after that mess I found out my rim was cracked because my tire kept going flat but I couldn’t figure out why, which looked to be soldered! I got so sick of all of this that I went in there and I told them all the problems I was having and I told him that I haven’t even had it for two months yet and all they could tell me was that they didn’t know what to do that my brakes and rotor was wear and tear and that because I didn’t bring my alternator into their place that they couldn’t do anything for me nor a compensation even (which I was in another state) When I mentioned my cracked rim he completely ignored me. He then continued to tell me that the salesman that had sold me the car was fired. Out of all of this the only thing he could do was look at my horn. All I’m saying is don’t waste your time. Very disappointed.

Ri
Review №15

Very nice, friendly people. Very clean facilities.

Ke
Review №16

The sales team at Dorsch West gave us a great deal on a great suv. They made the whole process smooth and easy and I would like to thank them very much.

RO
Review №17

Very CleanVery nice people.Only my 2nd time at this place, because of where I live. Very pleased so far.

Mi
Review №18

Very helpful sales department. I told them what I was looking for and they found the perfect fit for me. They handled most of the buying experience over the phone for me which was greatly appreciated as I live 45 min from the dealer. Friendly and knowledgeable people. This is my third vehicle bought from Dorsh and I will most certainly go back for the next.

Ju
Review №19

Staff and salesman were kind and made it a pleasant experience.

Ca
Review №20

I would definitely recommend getting your vehicle from here. We worked with dan v. He was very helpful answered all of our questions and made the process as quick as possible!! All the staff was super friendly!!

ma
Review №21

I’m really pleased with the used 2018 Ford Flex limited I recently purchased from this dealership. The sales and service staff are responsive and hard working. They helped me resolve a problem with some missing trim pieces on my vehicle that I found were missing after I got the vehicle home and I had a chance to do a thorough examination. The parts missing were easy to miss on a routine used car inspection, but the staff worked with me to get the parts ordered and installed after I brought them to their attention. Deb in service went above and beyond helping in getting the right parts ordered . Again easy parts to miss(driver’s side rocker sill door seal /molding and the engine undercover splash shields), but now they’re on this lower mileage higher end vehicle and this will help preserve the vehicle from corrosion and wear as was intended through the oem design of the vehicle from Ford. I’m glad the sales staff stood by the Dorsch Real Deal

Mi
Review №22

Needed to have 4 tires balanced in a very short period of time. Deb who is totally professional and awesome got it all handled along with Barry in the service department with only 30 minutes left in the working day on a Friday night. Place was spotless and so nice! Very impressed by everything! Great Job and Thank you!

Al
Review №23

Should be considered if you need a used vehicle...

Ch
Review №24

After having a TERRIBLE experience at Broadway Ford (having to have our truck we drove in for service but had to have towed out) we consulted with Dorsch Ford and what a difference. Deb in the service department was so helpful, professional and straightforward! The feeling of trust was a nice relief. She kept us up-to-date with the progress through text messages which was so convenient. The shop was visible, very clean and organized....unlike Broadway Ford. I will definitely recommend Dorsch Ford and do my best to keep my friends from getting taken advantage of at Broadway!!! Thank you Dorsch Ford!!!

Ja
Review №25

Rob helped me out today on the phone in the service department. I must say I was very impressed with his willingness to go above and beyond! Keep up the good work! I really appreciated it!

Cr
Review №26

Daniel and Trevor were awesome to work with and made our purchase go as smooth as possible! Thanks guys 😊

Ma
Review №27

Staff is wonderful very friendly. Always great to work with to get service work done

AJ
Review №28

Very clean dealership. Above average service. I went there today to get my oil changed and a flat repair. Price sometimes is on the more expensive side but it was more convenient than the place then I usually go because They had an opening. One of the nice things about this place is that after five or six or changes you get a free oil change. Also with the oil changes you get a car wash coupon across the street at the Shell gas station.

Er
Review №29

Great experience working with Rob Harrill & Dan Dorsch. Helped me find the exact truck I was looking for, provided a fair trade in, and were terrific every step of the way. Would highly recommend this Dealership to anyone looking for a new or used vehicle.

Ni
Review №30

Quick and fast car repairs and they texted me with updates about everything. Reasonable prices for great quality. Definitely my new number one choice for car maintenance!

An
Review №31

Brad Williquette was the main person that I dealt with while at Dorsch. I first came in to get a simple transfer case plug changed, due to mine being damaged. Brad personally went and looked coming back to inform me that the supplier had sent the wrong plug. He stated now that he knew what it looked like he will make sure to get the right one getting the new part in within a day or 2. I added an oil change and tire rotation for the second visit. It took approximately an hour during which Brad socialized with me making the time go by quickly. About half way through the mechanics found a hose that got ripped off on the underside of my truck. Brad tracked down the part and explained what it did and the pricing to replace it (very cheap) before they went through replacing the part. Before printing the invoice he explained thoroughly what everything will be on the invoice and there was no surprises which was nice.Overall I had a great experience getting my truck worked on at Dorsch and Brad was a great help. I have recommended Dorsch on Lineville Rd. to friends and family already.

Sh
Review №32

Good staff, good selection. Typical for a car dealership. One issue-when I spend 20k on a car, itd be nice to have a full tank of gas. Instead I drove off the lot on empty and had to fill up. This is why I only gave 4 stars.

Sc
Review №33

First class sales team, nice facility, honest and friendly staff.

An
Review №34

We bought a $20,000+ vehicle from this dealer and was supposed to receive a years worth of oil changes. However, they did not honor this and I was forced to cancel my appointment. Really? Someone spends that kind of money for a car and you cant offer 3 oil changes!! Wow! You do realize word of mouth is a powerful thing. Disappointed in customer service Big Time.

CY
Review №35

Watch out ladies, when you walk in,,they see $ they told me that l need new windshield wipers l had just bought some two weeks before. They also said both of my Axelrod seals were leaking,and it would cost $1,100. I took my car to another dealer,and they said only one Axelrod was leaking.and gave me a price of $295.00.

Za
Review №36

Mary is great, got us in quickly for an oil change and then separately for some wheel vibrations, the technician was able to give some recommendations without being condescending. Sales is much better than at their main location.

Ca
Review №37

Good/Fast service and lobby had nice refreshments

Za
Review №38

Last year I bought a car, in what I thought was a great deal. They told me about the bumper to bumper warranty which would be extra $20 a month for 6 years. I talked to my lender recently and we found $5k added into my loan for 3 different things I never agreed to. Talked to someone about this and they said that the guy who sold me the vehicle was fired because he lied to customers. Me being one of the unfortunate ones. They are refusing to get me my money back and all they can do is do my deep cleaning done on my vehicle, that I never wanted and was told it came with the purchase of the car, which is 1,000... I am very disappointed with how they handled this situation always stating that they werent there when I bought my car so they have no answers for me as to why these things were added on if I didnt sign for them or asked for them. I recommend always asking questions here and make sure you know what youre getting yourself into.

Na
Review №39

Went to sell our 2015 ram with 34,000 in good condition. Joe came back with a price of $14,000. We asked how he got this number he said kbb . We looked it up ourselves under worst case and it came in 19,135. I then asked joe how much he would sell it for and I guessed at least $20,000. He then agreed with me. Waste of 45 minute drive, will not come back or ever recommend. If you do go, don’t use joe.

Pa
Review №40

Friendly and fast service! Would definitely go back!

De
Review №41

Deb in the repair is the BEST! Had air problems with a tire and she got me in right away. Have always worked with Deb when we go there. She remembers your name and anything youve had done. Thanks Deb for all you do. And with a smile too. See you again.

ST
Review №42

Felt like they were only into serving themselves....I cant prove it but I felt like they were a shady place to buy a car from. We were there for a decent used car and they had a good selection to look at. We test drove a couple low $20k cars and as we went by the budget section the sales person in the car with us told us the interest rate they charge lower income people because of the risk involved. Later when I saw the prices on those cars they were WAY high for that type/age/mileage of car. They werent helping people there, they were sucking as much money as possible out of them...just wrong....buy from a different dealership...one that actually wants to help people...we ended up buying a new Kia Sorento from a different dealership.

An
Review №43

I worked with Brad Williquette for an oil change. I received excellent customer service and was in and out in no time. It was also nice to sit in a clean lobby which had toys, snacks and drinks for myself and my kids while we waited.

Lo
Review №44

Excellent service, friendly and knowledgeable staff, nice waiting area and reasonable wait time. Will definitely go back to Dorsch Howard location for service.

Jo
Review №45

Go to Green Bay East, youll be much happier.

er
Review №46

Quick easy way to get oil change and tire rotation, more appointments available than at Dorsch east on short notice. Friendly staff clean waiting area with refreshments

Je
Review №47

Bought a vehicle here. Found out that this location doesn’t do warranty work on Kia.Would’ve been nice to know prior to buying.18 months later bought tires here. Found out you only get free rotations at this location, not both. Had to argue to have it honored at both locations. Were under the impression the tires had a roadside protection warranty. Have a nail in one tire, that’s not covered. A bad valve stem isn’t covered. Not sure what is? Had to pay $25 to have the new tire repaired.

co
Review №48

Deb in service was kind and pleasant to work with.

Da
Review №49

We have been coming here for years and have always had great service weather buying a car or just an oil change

Ma
Review №50

Wow!! What an unexpected, pleasurable visit looking at a used car this week. I was so at ease with Heith Fakhouri, not pushy, extremely knowledgeable, caring personality, and funny, too!! I usually avoid car dealers and buy direct from owner. Boy, am I glad we came to Dorsch West, I was blown away with extraordinary customer service, even the sales manager came out to greet us and chat about our interest in his former car. Needless to say we bought the 2013 Toyota Camry SE for an unbelievably low price below market value. Our trip to Green Bay was only meant to check it out very quickly and continue our search. We changed our mind as our visit progressed, and Heith showed us line by line, every detail of improvements that were done recently, giving us great security on the value we were being offered. THANK YOU!! I LOVE my car, but not getting much sleep as I wake up in the middle of the night to sit in my gorgeous, new favorite car ever! God Bless!

Du
Review №51

Always top notch friendly service. No push to spend more then planned.

Jo
Review №52

Good honest people.they always take good care of my cars, and are reasonable in pricing.

Ka
Review №53

Test drive available, good explanation, so far I like the car I got!

Sa
Review №54

Bought my 12 Chevy Cruze from here. From start to finish, the buying process was smooth and comfortable. Even with schedule conflicts, Dorsch worked with me to find a day that worked for me.

Vi
Review №55

Friendly service, clean waiting area, work was quickly done. Will definately use again.

Ri
Review №56

Did an excellent job fixing my car.

Je
Review №57

Great service

Jo
Review №58

My visit for an oil change with fast courteous friendly and informative when I asked about getting new tires

Ch
Review №59

Recently visited for a pleasurable test drive.

Ro
Review №60

Purchased our Explorer in September 2018. Both locations are always friendly and helpful.

G.
Review №61

Low balled me on my trade in at about $8,500. Said my 2014 was in fair condition which wasnt the case and knocked off even more because the guy said he would have to put $600 worth of tires on. They wouldnt work with me or budge on the price of the vehicle I was looking at. I will NEVER go to Dorche for anything every again. I went to Bergstrom they gave me $11,500 for my trade, $500 more then what my trade was worth and even came down $2,000 on my truck.

ka
Review №62

Five star service (West side location on Lineville road)!Rob Harrill was knowledgable, helpful and by far the best sales consultant!Rob had a scheduled day off and Joel was right there to answer all of our questions! Joel went above and beyond to help out his co-worker and to make our experience the best!Brad (east side location) was kind enough to come over to the west side location to finish up the financial side of things as (due to the holiday weekend) the finance guy was also on a schedule day off!What a great experience, superb team work! Would recommend them to everyone! Thank you again, Allen and Kay Highline

Fa
Review №63

Charging an extra 3% for using a credit card is petty for such a large company

Ba
Review №64

Rob H did a great job helping get a good deal on our vehicle today!

Mi
Review №65

Gene was a great salesman. But the dealer was a not on the same trade on as i wanted

St
Review №66

Great place very helpful

Gr
Review №67

One of the best experiences buying a car that i have had

Ca
Review №68

While recently searching for a new car, I was helped w/ my purchase by Gene Eck, I could not have asked for a better sales man to help me make the amazing purchase that I did!

We
Review №69

Shane got my truck in today for some unexpected repairs before a family camping trip. Thanks Shane for going above and beyond to get us taken care of!

Ga
Review №70

Always helpful and polite. Very professional

Je
Review №71

Awesome customer service. Deb kramer and ray besaw truly went above and beyond. They saved me 7000 in repairs and yes seven thousand deb did alot of research and found me a great deal. That really saved my family alot of stress after xmas. Thank u deb and ray for making dorsch west the place to go

Co
Review №72

Oil change was expensive (47.00 considering the price of oil) and the windshield washer fluid was never filled so i had to buy a gallon the next day when i tried to clean my dirty windshield. the cost was 4.95 at the gas station

Jo
Review №73

Treated my son well buying a van

ja
Review №74

Nice place.

Br
Review №75

Very classy facility

Sa
Review №76

It was a good service

Ma
Review №77

Awesome place.

Br
Review №78

Nice people.

El
Review №79

Folks are nice.

Kr
Review №80

Very helpful

Ji
Review №81

Salesman was a about pressuring you

Information
91 Photos
81 Comments
4.2 Rating
  • Address:2564 Lineville Rd, Green Bay, WI 54313, United States
  • Site:https://dorschfordkia.com/west.htm?utm_source=google&utm_medium=gmb
  • Phone:+1 920-393-1270
Categories
  • Car dealer
  • Car service
  • Used car dealer
Working hours
  • Monday:8:30AM–5PM
  • Tuesday:Closed
  • Wednesday:8:30AM–8PM
  • Thursday:8:30AM–8PM
  • Friday:8:30AM–8PM
  • Saturday:Closed
  • Sunday:8:30AM–6PM
Offerings
  • Oil change:Yes
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