Pretty much the same horrible experience as every one else. Im actually fortunate enough to live close enough to drop by their office and speak with that Bruce guy face to face. First of all they are basically a tiny office in the back of a hard to find complex with about 3 employees. I wasnt satisfied with the service I was receiving and bruce was less than accommodation. Still have not reached an agreement on how to handle the multiple issues that were presented to this world-class service staff.