Staff is really friendly. I was in and out of there within half an hour, already had my prescription in hand. Got the special of 38.00, buy 2 pay 76.00. The sales associate told me that it would take up to four hours and my glasses would be ready the same day. It literally took them 45 minutes! Couldnt be more pleased. Highly Recommend.

Fantastic and so fast. Great job thank you. I would recommend yall to everybody!

It was around 11:45am when I first went in, they were busy, talked to one girl, said she would have to pull up my insurance to see what I could get, and she do that in a little bit. So I waited about 15-20 minutes, then told her I would just come back later, so then she took the time to print out my insurance coverage. I went back about an hr later. They weren’t busy anymore and talked to someone different and got great customer service!!!

Friendly staff-fast, easy service. Glasses in 1 day.

The costumer service was Amazing 👏 from the moment we walked in till the time we left. Conversation the whole time. They helped find our glasses quickly. Highly recommend this place.

Employees are totally knowledgeable and very kind when working with customers. Add pricing to the mix and you get a wonderful experience . Thank for the vision of all things good.

Great friendly people! Always willing to help and quick turn around! Always willing to help get you a good price on your frames and lenses! Will always go here!

Great place to get glasses all staff is great and friendly. Definitely will be coming back here for glasses.

Awesome customer service. Helped me pick out the right frame for me, didn’t try to lead me to the higher priced frames. And I had two pairs ready to go in less than an hour!

Easy peasy Got a pair of regular glasses and a pair of sunglasses in the same day. FastEfficient service and a great price!!

Jason really helped me today--I can see again! Thank you for offering the cleanings as well.

Myra was super sweet and took care of me. Didnt take long to find glasses. They had em ready in about two hours. Only drawback is the thickness of the lens but thats my own fault. I neglected to wear a pair for over a year. Im sure over time Ill work it back down. Although, that doesnt bother me. Like at all. Kayla was also very helpful. A little more on the abrasive side but she was cute so its all good. Lol.

They actually listened to me about how my lens should be and didn’t have to return!!

The staff that helped us was really wonderful!!

Great place for all of your glasses needs. Ask for Tiffany shes the best!!

I received my glasses sooner then what was originally stated which was Wednesday. Went in Saturday and received my glasses on Monday.

They were super friendly and super nice!! And, it was super quick it only took 19 minutes before my glasses were ready. I would recommend them 10/10

Great-attentive&prompt customer service!

I left feeling angry and humiliated. After choosing my frames, I was seated at a table to have my order taken. However, the woman chose to help at the line of customers at the front.After waiting a substantial amount of time, my husband spoke up and she finally came to take my order.Unfortunately, my husband interrupted our conversation to ask to speak to her after my order was done to discuss his visit from the week before.She immediately got on the laptop to see his information.The two proceeded to discuss his glasses and so forth.After a few minutes, I interrupted and asked if we could finish with me then they could talk. She hesitated for a moment, as if I were the rude one and calmly said to my husband, Please continue.Which he did! Leaving me to feel embarrassed and humiliated.Eventually he insisted she finish my order, then they would talk.She obliged and I couldnt get out of there fast enough, not even able to enjoy choosing the color of my new shade lenses. Which took a different salesperson to give me correct information and still didnt get what I wanted.Very unprofessional and very disappointed in the entire visI wouldnt give one star ..

It was a flawless customer service interaction. My rep went the extra mile to make sure I got the proper discounts and coverage. Good job.

Staff is great but put aside some time to wait your turn. Feels understaffed every time I visit.

Had a great experience in Eyemart Express today! They were very proactive with their Covid protection for their customers and themselves. Tiffany helped my husband 2 pair of glasses and they were completed in a little over an hour. Definately recommend them !

Excellent staff and my new prescription sunglasses were made in less than a hour. The prescription was perfect. I’m sure my regular pair will be just, as good, when they come in. I will be back.

Those people are so nice and incredible! They have a good place to get a glasses and good prices. I went there since I was young.

Wide selection, fast, and friendly.

I am very satisfied with the customer service there. There is a woman there by the name of Kayla and she was very kind and very helpful to me and everyone else that walked in. Definitely going to be trading there again.

Kayla did amazing and made me feel right at home. She even went the extra mile in clearing up an issue with the office that issued my rx. Love the glasses! Thank you!

Great customer service, the lady that helped me was very patient with me as I couldn’t figure out what glasses I wanted. I wasn’t being pressured to buy high dollar glasses unlike some places try to do, quick and fast at getting my glasses ready for me. Very professional at what they do, reliable and easy going atmosphere. Highly recommend them, one of the only many places that will get your glasses done on the same day.

I couldn’t believe my eyes!! So many options at dirt cheap prices. The staff was extremely friendly and helpful. Not only that, my best girl and I went to eat and DURING our meal, not even an hour later I received a text saying my glasses AND RX sunglasses were ready for puckup. I still don’t believe it. I will definitely visit Eyemart Express in the future.-Frank Odom

All the staff was so friendly and helpful. Definitely will be using them again. So respectful and great environment.

Extremely helpful and attentive customer service. I did not have a long wait time either time I came into the store to look at glasses or to pick them up. My glasses were ready by the time I was done eating lunch. The glasses fit wonderfully. The staff even looked up where an Eyemart Express is near me I live as I live out of town in case I needed any more help. I had previously been with a relative who needed bifocals and it took about a week to get those in. They also had a pleasant experience with the staff and their glasses are still doing well.

The associates that work there are all very friendly and helpful. I would recommend them to anyone that wants great service and friendly workers. It will be the only place that I will go for my glasses from now on.

Our glasses were ready seven minutes after we left the south Abilene location.The associate encourage my son to commiserate his pair of glasses by ringing a traditional bell . I thank you for the encouragement, It is appreciate.

Went in for a replacement pair of glasses for my son. After finding what we wanted and were being helped, we were told about the specials and the like. We walked out with 2 pair of glasses for less than what i paid for the original pair that was lost.

I have a high prescription and astigmatism. I was able to take advantage of the buy 1 get 1 free deal and even got one pair with no glare (which I really need at night). Pam was very helpful and let me take my time. My regular pair took less than 30 minutes to be made and I CANNOT WAIT for my no-glare pair to come in!!!

I purchased eye glasses for my granddaughter, Nicolasa, and could not have been any happier with the service. Melonie was the young lady who waited on us. She explained everything to us and she was very personable. The value was excellent for the price. Would definitely recommend.

The employees at this location are, in my opinion “THE BEST!!!”I don’t recall the young lady that assisted us once my son agreed to a pair of glasses, but she was great! I believe she is pregnant.When we finished with that, we had an unexpected run to the minor emergency, due to the fact my sons was in tears because his feet were hurting.While at the minor emergency, I receive a text letting me know the glasses were done ( approximately 30-45 minutes after we left)We return to get his glasses and he doesn’t want to get out because they wrapped his feet and he was on crutches.Kayla is EXCEPTIONAL!!!She asked where he was and I informed her we had just left the minor emergency... She went OUT TO MY VEHICLE and made ALL the required adjustments so my son did not have to get out!!It is the service and compassion that she gave that day that literally brought tears to my eyes!!I can’t say I know if any other place I have been to that has offered a service to that extent!So with that being said, I hope ALL the employees at this location are given the proper recognition!THEY DESERVE IT!!

The staff are amazing. I absolutely love my glasses. I will recommend Eye Mart to all.

Told me my glasses would take 4 hours and they was ready in 58 minutes. Had a great variety of glasses to choose from. Price not to bad for no insurance. Would recommend friend to try it out. Thank you Eyemart Express.

Got my little girl her first ever pair yesterday and she loves them! They even gave her a free keychain and the lady who attended to us could have not been any more helpful or sweeter. Took her 45 min to choose because she could not pick between all the cute eye catching frames they had to choose from. Also went right at opening before they get too busy so they had them done in 10 min!!!

Many frame options. The price range is reasonable. The location can get pretty busy but we took the time to shop for the perfect frame. Glasses were ready in less than an hour. Workers were pleasant and helpful. Overall, great experience and will shop again!

The lady that assisted me was very nice and helpful. She was very patient with me even though I could tell it had been a long stressful day for her. It didnt alter her customer service skills . and I was a tough buyer cause it was my first time getting glasses and she did awesome in helping me find the perfect pair for me :)

We bought our 6 & 8 yr old grandsons sport glasses, they were very excited the day they got them,they put them on and they fogged up immediately but we let them try them for football practice that night and they couldnt even see they were so fogged up, my daughter took them in to eyemart the next day and they will not do a refund, after a little arguing they did agree to exchange them but both boys already have spare glasses, so we even asked if we could get store credit and they said no so basically 400 hundred dollars down the tubes and the employees at the Abilene tx store are not very friendly either Ive never liked eyemart from personal experiences but my daughter does, so thats why we used them never again I personally will stick with Walmart

Great service

Service was prompt and professional. Extremely friendly staff. I recommend Eyemart Express to all my friends and family.

I forgot the ladies name but I came unprepared to try and get some glasses for my daughter. But the woman was so kind as to look up the insurance and get us taken care of. Every one was understanding of my 4 kids acting out as children usually do and I felt very comfortable being there with them. Thank you for making sure we were treated kindly and getting Shaley her glasses in a timely fashion

We had a great experience. The employee stayed after hours to make sure my son didn’t feel rushed picking out his glasses. His glasses were ready for pick up the following morning. My son is very happy with both of his glasses and we will definitely use Eyemart Express in the future.

The staff was friendly & prompt at helping us. The prices were very affordable & they had a large variety of frames to choose from. Last, they filled my daughters order the same day. I was very pleased.

Amazing.In a world of excuses, you produce results...... Every time!Well done

The worker I was with was so nice and helpful! I‘d recommend this place to anyone looking to buy glasses

VERY ORGANIZED AND PROFESSIONAL!I WAS IN AND OUT WITH PICKING MY FRAMES.AND MY LENSES WERE READY WITHIN 40 MINUTES..

Always please !!! A happy person !!

Absolutely awesome! From beginning to end we were welcomed, helped in the way that got us 2 pair of glasses each for my husband and I!! We went to another eye glass place and were going to pay twice the amount for one pair. Thank you so very much Eyemart Express. Great customer service!!

5 stars

Very friendly staff. Very clean. And quick service

Finally an excellent eye glass store at a very affordable price. I was waited on by Anecia L. and she was very knowledgeable and efficient and mostly very cost aware and checked all ways to save money on my order and because my husband was there and paying for my glasses he got a military discount! She was a very nice but quiet young lady with customer skills. I was very happy with my experience at Eye Mart Express in Abilene,Tx

Quick and friendly service for my hyper and extremely excited 4 year old! Thanks for all your help. Well definitely be coming back!

I absolutely loved the experience! I needed to find a place to get glasses where I knew they would be ready that day and they not only friendly and helped me out but got me my glasses an hour earlier that what I was expecting to go pick them up. Not only were they fast but the glasses were well made to so I didn’t have to sacrifice the quality of my glasses for the speed I received them.

Going on 3 weeks and stii haven’t gotten my glasses. This place is a joke. Don’t waste your money or your time.

I enjoy the efficiency that this company has with helping me with my lenses and glasses. Unfortunately, Pam has ruined my years of continuous business here. I’ve seen a couple reviews about her as well. She is loud and blatantly rude but tries to play it off. I came in with a prescription to get some sunglasses because I just got a coupon a couple minutes before about a frame being less than $100 I’ll get it for $50. Fine. I understand I was wrong that I had the wrong prescription that didn’t have the doctors signature. But she was practically yelling in front of everyone there. It was honestly embarrassing. She was rude to the employees around her. She got upset with me because the $99 frames I brought to her were actually $35 because they were on sale. How was I supposed to know they were on sale? And why are you getting upset with me not knowing they were on sale? I just grabbed my prescription and walked out on her. I will never go here again if she’s in the building. The other workers who helped me earlier that day were amazing. Sucks that one person ruins it for everyone.

Affordable and convenient. Took them 13 minutes to have my glasses ready this time. Im a long time costumer and dont plan on changing that. More than satisfied. .

I had broken my glasses and I went into eye mart express and they were so helpful and positive. I got my glasses in 52 mins! They made a bad experience into a great outcome.

I really enjoy. How fast they me and my son glasses done in two hours. Thank you Eye Mart Express

Great customer service! They gave us time to pick out which glasses we wanted. They never forced us into getting something we did not want. Awesome prices too! The young girl who assisted us with our needs was very professional and friendly. The best part about it all is that we received our multiple pair of glasses within the same hour of purchasing them. Great job Eyemart! We definitely need more businesses around that is as prompt and professional like you!

Always a clean, friendly and efficient place for glasses. Hands down, best warranty for lenses and frames. Kayla was the best! She got us the best possible deal in addition to the coupon we had. I asked silly questions and she answered without making me feel dumb. I always recommend eyemart cause they are the best

Got both our kids a pair of glasses in less than an hour, great selection of frames all at great prices. The whole staff is very helpful and answered all our questions. Great experience overall.

Awesome place! Didnt wait long for help with choosing glasses and my sons glasses were ready 8 minutes after we left the store!! Definitely will be going back!

I have used Eyemart for many years for my glasses.My whole family goes here and we always get excellent service and very high quality glasses for reasonable prices. This is the only place that we go to for glasses! I have more time than money and so does everyone else, so if there is a bit of a wait some time, I have no problem with it.I am a nurse, and when my patients needs glasses, this is always the first place I recommend them to go for great glasses at great prices.When I had a frame break from a defect while under warranty, Eyemart replaced it with a better quality and more expensive frame because the original model was no longer made due to defects. I was very pleased with their service!Eyemart is not a cheap place to get glasses. It is a great place to get professional service and excellent glasses for a reasonable price. There is a difference! They also try to find ways to get you what you want for what you want to spend, and not sell you over-priced items.

Extremely friendly staff and knowledgeable. Explained the prices and and savings depending on your purchase (one or two pair, material of lenses, frames). They had my glasses ready in 44 min. Amazing/very happy with my overall experience yesterday!

We had another place in town that we used to go but they were so expensive and their customer services were not great. We (my wife, my son and me) needed glasses. They were so helpful. We showed up about 30 minutes before closing just to ask questions and they stay passed closing to help all three of us get glasses. My son and I must have tried about 15 different pairs of glasses before selecting one pair and you guys sat there with a smile and make sure that we left happy, and on top of that you even entertained my 2 years old. Your number one in our book. And I wont be getting glasses from anywhere else anymore.

This place was friendly and fast. Ms. Pam was so much fun. My daughter has dedicated her to best friend status. Lol she wont stop asking about Ms. Pam. I highly recommend Eyemart Express!

Fast got 2 pairs of glasses in less than an hour .Friendly and helpful employees, will definitely go back again

Best customer service Ive ever had! They were very busy but so helpful and one particular lady made my day with her positive attitude and friendly demeanor. With one hour glasses it doesnt get any better!

Was SUPER impressed with quality of basic lenses and LOVE my frames got my glasses in about an hour as well! Highly recommended. 2 pair for $19.95 with insurance you just cant beat that! Thanks Eyemart Express of Abilene!

They got my prescription right. The service was very friendly and respectful. Took only 2 hours instead of weeks like other eyecare facilities. Over all extremely pleased with my visit to EyeMart Express. Will continue to use their services from now on.

What a great experience. I worked with Kayla and Danielle, both very nice and helping. The glasses I ordered were ready in 18 minutes. Thats incredible. I have not had the glasses long enough to know of their quality, but I will be taking them to Argentina with me. I trust them. Would recommend to a friend.

We were taken care of very effeciently with multiple employees who were friendly and helpful. Bianca was able to explain the buy the second pair and save and it ended up being a great price for 2 pairs. I have already recommended this location to friends and coworkers.

My experience was great there. Tena was so friendly and helpful. I love my new glasses. Very speedy service!

Great service, quality glasses, affordable frames. I am never discouraged by seeing a large crowd of clients when I arrive because they have enough staff and they process each request efficiently.Thankful.

The service was great. Was short of a wait and got glasses same day for my daughter. Friendly and smiles when greets customers

Fast service and the service was excellent. Thank you had glasses in 15 minutes

Friendly staff and I was able to look and decide without being rushed !

-Great place to go. They were friendly. Helpful. Great customer Service. Fast. Ill be going there for my glasses more often. 😊😊

I think Eyemart Express is the best place to go for glasses. They do a great job.

Tena was able to get a great alternative for the glasses 🤓 I was looking for my son! I appreciate the help and my son loves his new glasses 😊

Awesome customer service. Very patient with kids. Highly recommend!

Still a little fuzzy on the details:A recent trip to this location for a pair of glasses left me wondering if I had really gotten a good deal or not. The store was busy and only accidentally did I see a small sign at the very rear of the store indicating a sign-in sheet. I had to wait to even get to the sign in sheet and even with associates speaking with customers within inches of me, no one bothered to speak or welcome me to the store.Once my name was called, the associate was friendly and helpful. Well, sort of. Once I picked out a frame, I had her tally up a price for some bifocal lenses. Ouch. I had to start asking questions about what was included in that price. At no time did she explain prices or options or things that might be included at extra cost that maybe I didnt need.I finally left the store with a pair of single vision sunglasses. I think they have a warranty. I think they have UV and scratch coating and maybe some other things but she never really told me what was included. I specifically asked for polycarbonate lenses but I think I actually got regular plastic. They work fine but Im still fuzzy on what I actually paid for. I dont think that is a way for a business to win customers and have them happy enough to come back for their next pair of glasses. I have had much better service elsewhere and at a similar price - without the feeling that something was being hidden from me.

It was a totally awesome experience, can’t wait to tell my family and friends as soon as they comment on my glasses and my prescription shades!!

I have been going to eyemart for years but the experience I had yesterday was terrible. My husband and I both picked frames for our glasses and I picked a frame for shades. This was 10:30, We were told they would all be ready that day. We live out of town so we had lunch, and went to Walmart to take up time. We returned at 2:10 and they were not ready and we were told it may be around 5:00. We sat in the store the whole time. At 4:30 I asked if they were done the girl ( she looked about 15 years old and was very sweet with a soft voice) anyway she went in the back to see if they were ready. She came out and said they were not ready. Another girl wearing all black came out from the back and said shades are never ready the same day and went back to the back room. The girl that checked for me said do you want me to mail the shades to you? I said sure. I asked when the glasses would be ready and she said about an hour in a half. My husband said we will just wait on them. We already waisted the whole day anyway and Saturday is the only day off of the week we have. The girl said are you sure you want to wait that long and I told her yes, and she said well we close at 5:00. I looked at my watch and it was 4:50. I said well I guess you have to mail them all to us then. 😡 she said she was sorry they were short handed. If they would have told us that from the start we would have told them from the beginning to mail them, that would have been great. Communication is a wonderful tool.

The prices are very reasonable. The staff is very nice when its your turn.My son has a really strong prescription with bifocals and we wanted transition lenses. I knew the lenses would have to be special ordered. I was informed it would be 7-10 days before they were ready.One week later, since I was by the store, I checked and they told me the lenses had arrived and the glasses would be ready that day. The next day, when I called the store, they told me one of the lenses failed quality control and theyd had to reorder it. They assured me his glasses would still be ready in the original 7-10 day time frame.Another week later, when I call the store again, I am told the lenses have not arrived, they do not know when they will arrive (but I can call again tommorow if I want), they cannot track them, and the store manager is not working today. The woman on the phone cant even manage to sound apologetic for the delay.I attempted to call the toll free number on their corporate website, but it states the mailbox is full.

Absolutely love this place. Great glasses at an affordable price. They employees are very courteous to your needs.

From when I paid for my glasses to when I received a text they were ready was 19 minutes. Speedy quick service.

Experience was outstanding in customer service. Two for 38.00. Now I have a back up pair. Always losing my glasses. Thanks eyemart for offering quality goods at a reasonable price for a retired music teacher on a fixed income. Regina Black. 5001 Robertson Drive Abilene Texas.

The staff was helpful, knowledgeable, and very friendly. Our glasses (6 pair total) were done under 30 minutes!

Bought 2 pairs for my daughter, was told it would be 3 or 4 days, Drive an hour home and received a text they were ready as we arrived home. Less than 2 weeks later, took one mangled pair back in (after an accident) thinking they would replace the frames. No, just readjusted them and sent us on our way. Have not been worn since, just have never set right since then. Been back in twice to readjust the other pair and were treated rudely both times. No friendly greeting, just told sign in sheet is over there. Never even got an adjustment the first time, left after waiting 20 minutes. That old saying is right, you get what you pay for!!

My kids & I always get our glasses here. We are always pleased with the service, everyone is very nice & helpful. Theyre also pretty fast at getting our glasses ready.

Very nice and got my glasses to me in 17 mins

Great prices quick service!

We went in because we were told they had a 1 hour service, then we were told it would be the next day before my husbands glasses were ready because they were bifocal, we said ok and less than an hour later we received a text at 708pm, 8 minutes after closing, saying they were ready! So another out of town trip had to be made for 8 minutes! The first customer service lady didnt bother greeting is, asking if we needed assistance, but for that matter no one else In the store did either, and we were the only customers in the store, then she acted like it bothered her to check the insurance for my glasses and condescendingly let me know they did not, I have decided to get mine elsewhere. When we returned the next day to pick up the glasses, Kayla made a world of difference in the experience, she greeted us when we walked in the door, made sure my husbands glasses were correct, and was just generally more pleasant. She is the ONLY reason I am giving 2 stars!

This place is amazing! Theyre very professional, answer all your questions and make sure that your glasses for yourself or your children are a great fit for their face and personality. I also like how fast they work to get you in and out. They said my 2 year Olds glasses would take an hour, but it was only 15 minutes.