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Classic Collision of Aiken
3980 Richland Ave W, Aiken, SC 29801, United States
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Classic Collision of Aiken
Comments
Je
Review №1

Very professional, great service. I have taken my (Red) Jeep there a couple of times now and they do fantastic work. Always straight forward and honest in answering any questions. I wouldnt take my vehicles anyplace else.

Ki
Review №2

Awesome experience. I will forever use these guys. Thank you for taking care of our cars.

Ro
Review №3

They will go out of their way do make sure the job is done properly, even going so far as having the automaker come up with the proper repair procedure. Excellent !

da
Review №4

Professionalism from Chris and Dru, was like no other. They answered all my questions and concerns about fixing my paint job. I will definitely be doing business with them

Ma
Review №5

Had some communication issues but they got them resolved and did a great job fixing my truck

Je
Review №6

Very nice environment and staff were exceptionally friendly and ready to work..got my car back on the day as promised took care of everything..thanks guys.

As
Review №7

Nice shop. ..its huge and the owners are good people...Friends to some of my friends which is always a plus!!

Li
Review №8

Customer service was #1!!🤓 Thanks for your support when I was in your place of business!!!😇

Ka
Review №9

Everyone at Classic Collision of Aiken was so kind and knowledgeable! They completed the work on my car in such a timely manner and also kept me updated on each step along the way! I will most definitely be going back to them in the future if needed. Highly recommended for any and all of your auto repair needs!!!

Ed
Review №10

Nice. Friendly. Quick. Helpful. What else is there to say?

Je
Review №11

Very professional company! Chris stayed in constant contact with me about the progress of my vehicle and it was repaired timely and the work was outstanding. I highly recommend Classic Collision!

Ly
Review №12

I had to have my 2005 Toyota Camry repaired due to someone backing into my door. Chris Johnson and the awesome team that worked on my car went above and beyond to make sure things were fixed right the first time. They actually beat their own estimated time frame. I will be recommending them to anyone who needs their cars fixed. Thanks guys for top notch service!!

Je
Review №13

Cant say enough positive about Classic Collision and their workers. Richard was very helpful and explained everything in full detail. My vehicle was done before the expected date, and looks amazing! Thank you so much!

Ma
Review №14

Amazing place! They took the time to make sure everything was perfect with my car & even updated me throughout the process! Chris exceeded my expectations & without a doubt went above & beyond! My car looks brand new!

Sa
Review №15

Had a wonderful experience working with Chris. He was able to get my car issues solved quickly and effectively. Would definitely recommend Classic Collision of Aiken for any car troubles.

Ro
Review №16

Richard and his team were thorough and accurate. The vehicle was done when promised and the repair was first class. I was kept informed the entire time. Highly recommended.

Be
Review №17

I really appreciate how Chris and his staff kept me informed every step of the process. They even beat thier own timeline. Thanks to the staff at classic collision for everything.

Sa
Review №18

So fast! Great work! My car looks so good now! Great service! If you wondering if you should use them... YOU SHOULD!

Ca
Review №19

Great experience working with the staff at Classic Collision. I was kept informed of the progress being made on car repair and was tickled pink with the result. Professional, friendly, courteous service all the way around.

Sa
Review №20

I had the best experience at Classic Collision of Aiken! I had damage to my bumper, back passenger side, and my lift gate on the back of my car due to someone rear ending me. I took my car to Classic Collision and spoke with Jon. He helped me immensely, I cannot say enough about his customer service and knowledge. I run a Healthcare agency and not having a car is not an option for me and he was so reassuring and got to work on my car immediately. I asked him a million questions about the insurance process and what I needed to do next and Jon and Classic Collision took care of everything. The damage ended up being a little more than the insurance company approved so Jon called and spoke with them and got it fixed right away. I had my car back in 3 days and they even allowed me to drop my rental car off at Classic Collision and they had enterprise come and get it from there. I worked in customer service for years and I manage multiple offices across 3 states in my current job, and I can tell you that good staff members are extremely hard to find and Classic Collision has found a gem with Jon. I also know that integrity within a business and excellent customer service are unfortunately not the norm anymore but I truly feel like Classic Collision honored everything they told me and made a stressful situation so much easier on me. I cant thank you enough, Jon and everyone else at Classic Collision. I will continue to tell everyone about my outstanding experience with Classic Collision of Aiken!

Ch
Review №21

Great experience with Classic Collision. My vehicle was delivered to them by a tow truck (after hitting a wild hog) on a Wednesday and the following Friday my car was ready for pickup. I received daily emails with the status of my vehicle, you have the option of several methods to receive updates. Everyone was very friendly and great customer service. Once they received my vehicle they handled all correspondence with Insurance company. Highly recommend Classic Collision if you need vehicle repairs.My daughter had someone pull out in front of her today and damaged her vehicle and I didn’t hesitate to ask the tow truck to take the vehicle to Classic Collision.

M
Review №22

Chris and his team took care of everything for me, and got my car back to me faster than expected. The quality of the work is absolutely amazing.

Ni
Review №23

Excellent work and very friendly staff. They go the extra mile to make sure you and your vehicle are taken care of.

To
Review №24

I took my truck here to get a visual estimate, as requested by my insurance company since they are a pre-approved shop. I made appointment for a visual estimate and showed up on time and requested a visual estimate. I was told they could not do a visual, but they needed my truck to tear down to assess damage. I was told if they didnt do the work or the truck was totaled, they would put all the parts in the back of the truck. I explained that the insurance company specifically wanted a visual estimate as the insurance company felt the truck was totaled. I was told I was mistaken and didnt know what my insurance company wanted, as they had an electronic order. I told the Rep that I was specifically told to get a visual estimate. I was again told they could not do a visual estimate. I said OK and began to leave and then was told they would do a visual estimate. This visual estimate took about 45 minutes. The estimate was about $4200. I noticed the estimate did not replace the radiator, which was leaking in their parking lot. The Rep told me I shouldnt drive the truck with it leaking like that, but couldnt add it to the estimate since he couldnt see the leak and this was a visual estimate. This experience left a bad taste in my mouth, so based on the poor customer service and the possibility of getting my truck back in pieces, I want to another pre-approved shop in Aiken. This shop included the radiator and 2 frame parts Classic Collision missed (over $500 in parts alone) and their estimate was about $3200. This estimate was completed in less than 15 minutes. The Rep as this shop was very customer oriented, very pleasant to deal with and did not argue with me, even though he got the same electronic request from my insurance company.Long story short: Poor customer service, their estimate was about $4200 and another shop in town, added $500 in parts and was about $3200. That is a huge price difference for the same repair.

Ly
Review №25

My auto was repaired on time and was clean - clean - clean when returned. I received regular updates on progress too...it was a pleasure to do business with them

Information
3 Photos
25 Comments
4.8 Rating
  • Address:3980 Richland Ave W, Aiken, SC 29801, United States
  • Site:https://classiccollision.net/autobody-locations/classic-collision-of-aiken/
  • Phone:+1 803-641-8031
Categories
  • Auto body shop
  • Car repair and maintenance
  • Auto glass shop
  • Auto restoration service
  • Auto upholsterer
  • Car detailing service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
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