The workers at this store are so cool and easy to talk to. Benny and this other lady I think was the manager was in the store that day really cool people. Amazing experience

Had a great experience at this store!!! Customer service & support was tremendous. Thanks so much to Krissy, Jasmine & Mason for listening and being helpful, responsive & courteous with assisting me with my purchase & set up. Great job ladies & gentleman!!!

Anthony was great! Very knowledgeable and personable! Didnt pressure me into buying anything that I didnt really want or need. Made the whole process bearable!

Amazing service from Jamaica and Anthony! Thank you for being so helpful and just great all around. My kids loved you guys and we will definitely be back! Keep up the good work!

Benny is amazing. He helped me with my broken phone and was so patient and understanding. Hes highly recommended. Please go in and ask for him 👍. Store is always clean and positive.

Tony is pretty awesome and nice. He helped me out with everything needed. I am not tech savvy so he really helped.

Jasmine was very kind efficient knowledgeable to a senior will definitely come back to see her again

I ended up going to the store twice. Both times we had wonderful customer service. Krissy was extremely helpful, kind, and patient (both times). I highly recommend this store.

I had a great experience, amazing customer service from Tony and all other members were friendly, he have great knowledge of products.. I ll definitely be back..happy and satisfied customers!!!

They listen to me and help me out they where Great I say come to tmobile in alabaster by walmart they do u right God bless them

Tony was so nice and answered all my questions! He was very knowledgeable and a big help with devices ! I will be back!

Worst customer service ever!I stood in line for an hour. 1 employee out of 4 actually knew what they were doing. I will never shop this location again.

Anthony was very knowledgeable and great to do business with!!! Thanks for helping us get the right phone!!!👍

My customer service was awesome. Krissy was very friendly, and just amazing

Got everything handled quickly and easily! Wonderful job!

Tony was awesome and so was Krissy. Great customer service 👏

The lady here clearly does not have much concern for customers nor the know how to perform her job effectively. I was told I would have to go to another site to return an item because she couldnt with what she had available. Therefore, I visited another T-Mobile store and the guy at the second store said the that this store with the incapable woman does have the ability to return items and he proceeded to process my return in the way the lady at the this store should have. Dont expect much from the people at this store. They dont want to be there and dont care about customers.

Krissy is the best!!! She was awesome and very helpful

After 23 years with Sprint I will switch companies and never, ever do business with T-mobile. Their associates like to disrespect customers, they dont like to help Sprint customers and the managers are even worse. The worst treatment ever at Alabaster. Very disappointing.

Benny was very helpfull and to care of the problem. As long as he is here I will be a customer for life.

After long bad week Krispy was ready to help me and she did I walk in mad walk out very very happy

Anthony was VERY professional and knowledgeable !!! Friendly, great personality !

They where very helpful with switching My service

Typically I have no issues but today, my son and I went in to order him a Pixel 4aXL. We walked in only to be first asked about wearing a mask, which is not an issue and we had ours. Not a Welcome to T-Mobile or how are you. There was only 1 customer and she was getting assistance. There were 3 other employees standing around. Not 1 of them acknowledged us and we were there for about 15 min before deciding to leave. I have been a loyal customer since the VoiceStream days(20yrs). This was not a good customer service experience.

Krissy and Benny were such a big help. They took care of everything I came in for

The sales associate Jamaica I think her name was is inconsiderate and rude. I understand there are guidelines now but customer service is still key. I went in to look to get some airpods and a ipad and had the money to get them but turned around and walked right out. I’m honestly going to be switching my Phone plan to Verizon now because of this customer service that I just experienced. Get some better people.

They blamed everything on Covid, and did not provide proper instructions. When we went back we got nothing but double talk and contradictory advice. Not what we needed for helping my elderly parents.I will go back to the Patton Creek location, and use 611 for everything else.

T mobile 5g, forsure. Awesomeness.

Staff went above and beyond.

T-Mobile location Alabaster AL - WORST customer service Ive seen in a long time. Went in to see about moving all data from my old zte phone to a much newer phone my son gave me. Was told they could not do anything because they didnt want customer to stay in store too long. Was told I needed to download iTunes app to the new phone. HOW CAN YOU DOWNLOAD AN APP TO A PHONE THAT IS NOT CONNECTED TO ANYTHING. Was told you just download it. Totally rude and clueless employees. Am switching to Spectrum mobile.

After 12 frustrating years with Verizon wireless I finally decided to make the change. Working as a designer in the communications industry, I know firsthand who has the quality devices and superior LTE network and who’s turning up 5g first, setting the bar. Guess what ... it’s T-Mobile, by miles. I also realized my iPhone 7+ was more than all I needed and decided, no more freaking contracts, no more spending thousands of dollars for a simple handheld computer with mobile phone capabilities.From the moment I walked in the store I was treated as if I were the most important person in the neighborhood. I explained to Oscar what I wanted to accomplish. To my amazement, Oscar did not try to upgrade me or up-sell me anything. He did however, listen to my concerns very carefully and follow through with exactly what I wanted. I was truly, and very happily, shocked.I’m now a loyal TMO customer for life simply because Oscar took great care of me. Thank you very much Oscar, I really appreciate your help sir. I’ve given this location and Oscar five stars, because there is no option for twenty five stars.Every review I write is very accurate and always totally honest, just FYI.

Best experience with all staff, special Beni!!! Great customer service!!!

Started an account without my knowledge or consent. I’m still receiving bills after contacting the company.

Has been a HORRIBLE experience switching to TMobile from Sprint. Not honoring the Promotion stated when I changed, and STILL have not seen the Payoff for the lines I transferred...Up to $600 per line for qualifying lines to switch. Lines qualified...month later, still no payment. They took my I phones and have not paid off Sprint or sent me a Check. By far the worst experience I have ever had with a Cell Phone Carrier!!!! Beware, you were warned!

Did not see customer care demonstrated

Nice store with just 2 employees in the front, and few hidding in the back. Im a new customer and the first visit with Oscar was A+, the second visit took 2 hrs and the transfer of my data was incomplete D-. The staff is not trained to handle hard questions and they dont know the different type of plan.

Expert, knowledgeable and professional help.

Very rude, ugly, and disrespectful; Jamaica kept asking why we even bought that phone. I am 70 and this is my first experience (my daughter got my phones before). TMobile advertises senior plans so I erroneously assumed they would help us. Was I ever wrong.

Absolutely horrible customer service. Very prejudice behavior. She gave me a absolutely dirty look when I walked in and proceeded to help the European people first and laughed about it. When will people realize that you Reap what you Sow!!!

Awful! They are well going to give you the wrong information having you pay twice as much as you owe and let you wait for it! They told me that they could not get my bill fixed until July and my money could not be refunded by THEIR mistake! Also screw my mom up as well ! They called the “help line” to tell him that information but I believe he probably was talking to his mom by the information he gave me. I gave T-Mobile a call for myself and they fixed everything gave my money back and got my bill fixed for June.

Wait for 30 min for a screen protector that they didnt have

Worst T-Mobile dealer around! AVOID !!!!!!The folks working there are quite nice, but they are not trained properly and will provide misleading information that will cost your lots of money.I switched over from Verizon on the get out of the red program, they assured me that T-Mobile would cover what I owned on my phones with Verizon up to $650 per line. I also took a BOGO (buy one get one free) offer on the S8 . I later found out that they were supposed to have filled out some information at the store, which was NEVER done. I did that myself, but as it turns out the Get out of the Red and Samsung BOGO are not eligible together. I called Tmobile support and they told me the store should honor it and for me to go to the store, I went to the store, ALL of them admitted for misguiding me and gave me some directions on what to do next, I tried it and it didnt work.I went back to the store and spoke with Jamaica, she also admitted that they mislead me, she called the store owner who basically told her that Im out of luck and there is nothing he can do, I asked to speak with him, and she said he was busy but would give me a call. He NEVER called me back.So long story short, STAY AWAY from this location, they dont deserve anybodys business if they cant take care of their customers. A BBB complaint is on the way.

The Lady at T-Mobile was very Polite and concerned about the problem I was having, in a matter of minutes she solved the problem and I was on my way 😏 Thank You

Unbelievable experience at the store and with T-Mobile as a whole. I would never recommend this company. I am writing corporate this week and move to the next level and get an attorney if I have too. Bad treatment don’t care about the customer or the effects of there mistakes.

They employees were very friendly and knowledgeable.

AWESOME

Had fun. Love the atmosphere.

Great customer service

Great place

The representatives who work there are very friendly the representatives who work there are very friendly

Very good store