Sebastian did a great job helping me with my phone he deserves a promotion

The At&T store in Albemarle NC,was absolutely wonderful,when I went to buy a new phone,The Salesman Gregory W. Was so helpful and patient with me.I would highly recommend this store.Gregory and the other guy will help you out.Very Satisfied with the customer service, at The Albemarle NC At&T storeAlso My wife is very Satisfied with her new phone!Thank You!

Sebastian was very professional, really helped me a lot, was extremely patient, and really knows phones. I greatly appreciate his help, and he deserves opportunities to grow with your company.

We had 2 Lg phones & 2 J7 2017s. Earlier this year there was a great deal of confusion on your end about a phone being charged to My account that I did not & do not have.The 2 LGs were purchased,1 in November 2019 & January 2020. The 2 J7s in 2017.According to your records I had 3 LGs and 1 J7. The number I was buying the phone for yesterday was listed as having an LG with $209 left to pay. That should have been charged on daughters number. As it was wrong I was ineligible to an upgrade without paying the 209. I called customer service, was transferred to Loyalty and, after a great deal of time, I was informed that, although the mistake was yours, there was nothing anyone could do and I was required to pay the $209.To be clear, the $209 is definitely owed but on a different line. As it was set up by ATT it made my line ineligible for a phone upgrade.After over an hour in store and on the phone, I was then informed they could just swap the upgrade from my daughters line to mine.In essence, I spent 2 hours in store for an issue that could have been resolved in 30 seconds by the in store manager. No one on the phone could help me nor did they inform me of any option except to pay the $209 immediately.Mostly, though it was resolved, it was all greatly time consuming and inconvenient, no one seemed to know how to resolve the issue (until 2 hours later and that was a guy that was front of me the whole time) and was related to an issue from 8 months ago that I was assured had been resolved in February.

My fiancé and I had a great visit with Shawn the store manager. He helped us with everything we needed. Awesome customer service!

Shawn M was awesome & very helpful

My daughter is turning 8 and wanted a tablet for her birthday. Derek was awesome, best wireless experience in years if not ever. No wait, Greated us, answered all of her/ our questions. Nice displays in store. I wanted a new galaxy watch today but none in stock. Ill check back when i get the Note 20 in a few months.

Friendly service

This store gave me the best experience. Will definitely be coming back here.

Horrible service. I was simply asking a question about my bill while doing some calculations on my phone. Instead of trying to show me the figures as requested, shook his finger at me and my phone and told me to put the numbers in my calculator. I told him I know how to use a calculator and that I wanted him to show me the numbers. You know, provide actual customer service. Promptly ended the transaction and kicked me out of the store. Horrible. Will be calling the manager tomorrow for what good that will do Im sure.

Samantha is the best! She really helped us out so much with our bill and phones

Jaykie and Derek are amazing. My wife and I recently moved from iPhone to android and these two went above and beyond to make sure we had a great experience. Thanks so much!

Phillip had a great attitude! Really great customer service. I love that while we were waiting, he charged our phones for us! He helped us out and was just really great!

Phillip was exceptional with his customer service. He got 300 returned to my account after having insurance I didnt know about for 3 years. I wouldnt have noticed anything but he said let me look at something it doesnt look right and fixed everything!!! I really appreciate all he has done, really cares about his customers and the veterans !

Philip help me ever way possible, answered every question, very knowledge and respectful. Also very quick and I left happy when I had came in stressed about a phone.Thank you so much! 😁

Great service, above what was expected. I believe it was Phillip that waited for me . I had lost my phone and I left with 2 New ones. Love our new 10’s and very satisfied with our service,

This branch is wonderful! S’Kiera was extremely helpful! She straightened out all the issues that I had with my account. Fast and friendly and was very happy when I left!

Absolute top notch service every time I walk into this store. I was there a few weeks ago to upgrade and Shaniqua helped with everything and made the transaction and trade in go so smoothly! All of the employees I’ve dealt with have been great. Store is always clean and the staff won’t let you just stand around waiting, if someone is ahead of you, they acknowledge you and let you know about how long it will be. Super service!!

So we ordered a phone and the lady didn’t even get out of the dam car worst service ever

Skiera is the best. She took the time to answer all of our questions and concerns. She also convinced my husband to get our daughter her first phone. Great sales skills!

Awesome experience! Was helped by Shaniquia & she did a great job helping me get the best deal & buy some early Christmas presents! Very knowledgeable!

Derrick was awesome💪🏾

Very good service. Worked very diligently when an activation issue occurred. Great salesman, att should hire more like Phillip.

People (customers) need to do research before doing a contact with at&t or Verizon anywhere yeah the building may say at&t but it’s not it’s considered a sister store these sister stores aren’t the best to go thro at all trust me my parent did go thro a Verizon sister store and all they had was trouble always call and ask if their a sister store no mater what company

Helpful, friendly staff. All wearing masks and keeping socially distant.

I called Derek at the albemarle AT&T twice on 11-27-2019 and he was wonderful and very helpful and honest i had a ton of questions amd he took his time to answer each one never sounded aggervated or in a rush to get off the phone with me. His honesty with me was much appreciated. Was very pleased with Derek he should get a bonus for his customer service.

I received some of the best customer service I have ever had when I visited this store yesterday to activate my new phone. Skiera Coates, the manager on duty was friendly, efficient, and courteous. She was extremely knowledgeable about products and services and my entire visit took less than thirty minutes. Excellent customer service!

The greatest group of sale people ever! Im talking this up to my friends and co-workers. Thank you

Really happy with the staff at this location they were incredibly helpful. I used to avoid this store like the plague but I will definitely be coming back.

He is by far the best in everything helps so much an make sure you know how to use your phone an what you getting into always always looking for your best interest!! Hes the best!!!

The staff here is awesome.

Lazy, rude and completely unwilling to provide the customer service she gets paid to.Went in at around 7:20pm on 8-27-18. Immediately was confronted by a female employee who asked what I need. I proceeded to explain I needed help checking out an ATT phone I was purchasing to be sure everything was in working order and get my plan and number switched from my current device to the new one. She refused to be of assistance unless I was purchasing something. I continued to explain that I was a current ATT customer and that I required customer service assistance with my phone and plan. She refused to offer assistance in any form and proclaimed it was her job to sell stuff and if I wasnt buying anything, then she couldnt help me. So the individual with me and myself proceeded to work on the 2 phones ourselves while she watched and offered no assistance. She only talked on the phone to her friends the whole time we were there. No other customers came in or out of the store while we were there, for more than 30 minutes, yet she refused to be of assistance to us and continued talking to her friends on the phone.Complete waste of time visiting this store. Would have received more assistance and better customer service if I had taken my phone to Taco Bell to get switched. No excuse for this employee, just laziness!

I want to take the time to appreciate and thank Phillip Darnell for getting me the newest iPhone ! He helped answer all my questions and was very patient and professional.

Carly and Derrick were so helpful. Great customer service.

Shakira & Philip are the best, kind and helpful, way to go guys!Thank you for a great customer service.

Philip is awesome. Knows his stuff. Very friendly

Samantha was a huge help to me. She really went above and beyond to make sure everything was set up right.

Samantha was so patient and a huge help to me

Went in for a one time visit and the lady Skierra (sorry if I mispelled the name) was very sweet and helpful! She is genuinely a great person all together. I couldnt thank her enough.

Excellent service!! The manager and staff we’re friendly and courteous.

Phillip has got my phone working and he did a great job! Highly recommended.

Experience was awesome I think that employee needs a raise thank you attend for helping us get our phones

Extremely helpful and knowledgeable staff. Always willing to go the extra mile after the sale. I am happy that I made the switch from Verizon.

I came in with a cracked phone and wanted to get an insurance replacement. Phillip let me know about the promotion and I able to get a new galaxy 9+ and get 200 for my old phone. Also i have a case, liquid screen protector and awesome wireless charger. Thank you so much Phillip!!!Edit- I received my tablet Phillip ordered for me and he helped me get it set up so I can receive text and calls! The only issue I noticed today was the way Skeera I think its spelled was being very rude toward Phillip and acted like she didnt want Phillip to help me, and just ignoring him when he had questions as always it was a pleasure working with Phillip and will only work with him from now on. I deserve to be treated with respect and by someone that truly cares about my concerns and a pleasure to talk too

Skiera was extremely helpful . I had a complicated set-up that she handled so well! Very nice too!

Great customer service 👍

The guy helping up Phillip was excellent at customer service

Pay my bill and a problem with my phone. The manager is the best she is always so helpful takes care of all problems.

Philip was the sales associate that assisted me. Although the process took longer than expected, he was very helpful in phone set up and transfer of information.

Samantha was super helpful

Lady working was very helpful. Its a shame she was there by herself there was so many people coming in and there was not enough staff to help everyone.

I love this store

Staff was super nice!!

Make sure to see Jeannie. Very professional and makes the store run!

Rep Carla is rude and the store thinks she a great fit for business....they dont need no star because its okay to treat customers like this ATT

Will Trexler was very helpful to me and family as customers always

This is not a real AT&T store... it’s like a third party store, and they will charge $15 for a SIM card, they are $5 at corporate stores and free when ordered over the phone. They can’t help you like a corporate store can or even over the phone with customer service...that was my experience...

He was great. Fixed all of the problems

My experience today was great

Love the customer service

This is a pretty good store

I am very excited about the Chat Box on the section of usage, these guys are always able to help me with my problems, I give them all an A+, Superior Quality people and knowledge and understanding of my problems.

They were very helpful even though somewhat short of staff.

Both ladies knew what was going on. Thanks☺️

Awesome

Very helpful, and knowledgeable

Only one employee, could not keep up with all the customers coming in for help. An hour long wait & very poor service! Failed grade!

Phillip was awesome!

Awesome staff that is super helpful

Good deals

Great service

Phillip excalent service

Phillip helped me

5 STARS

Friendly staff.

Phillip