I was so amazed with the way they treated me as a customer. Gregg was so amazing by explaining everything to me about my car. I recommend everyone to visit this shop. They so professional, and care a lot about my time and car.Thank you Gregg and everyone in Christian Brother Automotive.
Great service. Replaced transmission, repaired power steering. Kept me informed on everything they did through calls and texts. Highly recommend them to all
This is hands down the go to when it comes to any auto repair. They are very knowledgeable, honest, trustworthy, and reasonable prices. The workmanship and care for your vehicles is as if it was their own personal car. I would not take my business anywhere else. Lance, Greg, and Matt x 2 (haha) are great in the customer service end!
Ive had 2 vehicles repaired here. The quality and backing warranty are second to none. Prices are high but when you look at the variety of models they service along with the level of service provided to each... I think its worth it.
They were very professional and communicated very well. I appreciated the PDF of all concerns with Pictures. Car was done even earlier than they indicated.
Amazing service. They set up the tow service with Justin at hooked towing. Great server through them as well. The detailed reports and texts from the repair shop was fantastic. Everything from dog food in the filter compartments, brake fluid discolored, and more. The pictures showed all.Furthermore, they have subscriptions to jeeps proprietary service so they could diagnose and perform updates! I cant stress this enough. The dealer (only other alternative) was over 3 months to get seen, but christian brothers got me in next week! Service was completed in a day. 10/10 will go back for any of my car needs.
They were recommended to me. The check in process easy. We discussed the work in detail and they informed me of the labor and materials required and I left with a good idea what it was going to cost. A few hours later when it was done, the work was correct, the bill matching the estimate even though the job took an additional small part. Ill go back to them in the future.
Cordial, polite, communicative - everyone treated us with decency and respect. They listened to our desires and needs and in turn delivered. Their process communication system - text updates showing service progress - kept us aware of what was happening, which helped us make good use of our wait time. Their prices are competitive. This visit was out first, and I feel confident returning.
I got my vehicle serviced at Christian Brothers and was very impressed with the service I received. The initial response after submitting an online service request was very quick, and the service tech was very helpful and friendly over the phone. The quote I received for repair options was very transparent and detailed. Communication throughout the process was appreciated, as it kept me up with the repair schedule. I would definitely recommend Christian Brothers Auto for anybody looking for vehicle repair.
The clutch went out on our 1999 Jeep Wrangler while visiting the balloon festival in Albuquerque, New Mexico. Matt was very nice on the phone and when we meet in person, Matt was very helpful with our problem. Went over everything and the cost before they started to work...called us to give updates on when the job would be finished. Highly recommend this business to anyone living or traveling in the Albuquerque area.
This was my first time going to Christian Brothers in Albuquerque. I went in for my 6-month checkup. I dealt with the manager who was both very personable and professional. Not only did they take great care of my car, but they also surprised me with a generous discount! Christian Brothers is definitely going to be my car place for all my future needs! I highly recommend them!!
Had my timing belt and water pump replaced. They were a little bit more expensive than other quotes, however they used OEM parts, and the warranty coverage is exceptional. The account rep was great to work with - immediate responses and frequent updates on progress. They included a full, prioritized inspection listing legitimate issues needing work and provided quotes for repairs but absolutely zero pressure to perform those services. Will return!
The staff and mechanics are very professional. The work is done well and in a timely fashion. I like that they keep you informed via email and text and provide a detailed inspection report with photographs. Their work warranty is better than the dealer will give you. It’s the only place we take ours and our son’s cars.
Christian Brothers Auto provided THE best customer service I have experienced from an auto repair business. They were honest and stayed in communication with us consistently. They didnt try to pressure us into anything we didnt want or need, and even took our vehicle for an emissions test to ensure all repairs were done successfully. Christian Brothers is nothing short of a blessing and a breath of fresh air when dealing with your auto needs.
I am a customer for life! They treated me so well! They paid for an uber for me to and from their location while I waited for my car to be fixed and communicated each and every step with me. Their pricing is extremely fair and customer service is top tier. I’ll recommend them to anyone with car trouble!
This place is awesome! So friendly and great prices. I will definitely be back for all of my automotive needs.
As member of AAA, they provided free inspection prior to my road trip. Feeling confident now my trip will be trouble free. Service here was friendly and knowledgeable. Highly recommend. Thanks
I went in for a routine oil change and was immediately greeted upon arriving. My oil change was scheduled and completed in a timely manner. These folks here does great work, and I can tell they take pride in what they do. Furthermore, they’ve gained a loyal customer and would highly recommend them to anyone for their auto needs.
Great service! We were thrilled with the level of professionalism and transparency. Kudos to the young man who showed me how to take out the spare tire and change a flat on my new truck. Double kudos to the front office for how much care and thought they demonstrated. We will be back! With all of our vehicles!
Very satisfied with the quality of work,the time it took to complete it and the price theycharged to do the work. I couldnt have asked for any better. I wont hesitate to go back.
We’ve taken our truck into the Ventura location a few times and each time has been a good experience. They have addressed and fixed anything that has been of concern with no added non sense. We will be going here for any future problems we may have. Integrity is a must have trait as human beings, but it’s rarely found. This place has integrity and that says it all. (:God Bless!ALL Glory to God.
Been going to Firestone for years and all they did was upcharge me for labor and parts. Decided to try this place out and oh my god... They are so friendly and honest when conducting their business. I highly recommend this place and will be coming back again.
Matt at the front desk along with the others that helped were some of the nicest guys I’ve ever met in my entire life. They are honest, fair, and willing to help regardless of how severe the issue was. I’ve been using Christian Brothers for 2 years now and they never failed to disappointed. I’d give them 6 stars if I could. Truly the best automotive place you’d ever want to go to.
Excellent service and staff, constantly kept me informed on the status of inspecting my vehicle, very nice work and a very reasonable price. I highly recommend this shop you will not be disappointed Ill be back when I need any future repairs
With the professional, caring and impressively knowledgeable service I received from Matt Garrick and the wonderful team (huge thanks to the genius mechanic Mario for his expert diagnosis and Matthew for all the help!) I will continue to bring my car to and recommend Christian Brothers! Thank you!
Place tries to take advantage of people. Dont let their great hospitality fool you. They recommended I get new brakes and rotors right away, took it somewhere else for a second opinion and they said my brakes and rotors were fine and that they were scamming me. The place I got the second opinion (brake masters) didnt even charge me!!!
Excellent service. They go out of their way to make sure you get what you need. They charge fair prices and do very detailed diagnostics.
Their service was a great experience, very professional and kind. I highly recommend this place to others. I will be using this automotive place in the future for any repairs and m needing to my vehicles!!!!
I have been very impressed with this repair shop. Staff is very friendly and keeps you well informed. The charges are well explained. I would highly recommend Christian Brothers Automotive.
Absolute liars. Went in for a simple repair that should take 1 hour max and they ended up keeping the car for days. Racked up 3k worth of stuff they recommend “replacing immediately” or else the car will break down or be “not safe”. Said brakes are at zero, when I checked myself the worst pad was at least at 5mm. Said the “timing belt needs to be replaced” when the car has a timing chain. I could go on but honestly done wasting time on these clowns. Don’t go here they will rip you off especially if you know nothing about cars. Call themselves “Christian Brothers” hahahahaha
Christian Brothers did a great job with my car. Very satisfied! I would recommend this repair shop fir your car.
Honest people, straight forward even though prices are a bit higher, but I totally respect them for the job they did .Dont go anywhere else only Christian brothers.
I will refer them to everyone. They are very quick, professional and honest. I moved here for a job not knowing anyone and was very skeptical about places that I knew nothing about. I feel so comfortable and safe with them not taking advantage of me.
Christian Bros. Is efficient, accurate, and their quality is high. I really appreciate their assessment process and be able to see the recommendations.
They towed my car and gave me an uber ride to the shop. 100% great service. Might be a little overpriced in labor but they provide good value
This is by far the best automotive repair facility we have ever been to. The staff is friendly, courteous, helpful and professiona. This place was highly recommended to us, and we will pass that high recommendation to others. If you want honest work and fair prices this is the place to go.
My check engine light came on and I took it to Christian Bros. They said that it wasn’t my engineer or anything concerning my engine, they said it was my transmission that not only needed a new transmission but a separate transmission fluid cooler and it would cost $6000. I took it to another shop that specializes in transmission and they said there was nothing wrong. It cost me a diagnostic fee at Christian Bros. Nothing at the other shop. So much for honest Christian Bros.
I was very very happy with them they were able to fix my issue quickly and easily. I had previously taken it to four other mechanics who couldn’t figure out the issue. But it’s finally fixed! Thank you guys so much! You’re the best! I’ll be coming here and recommending you in the future!
Always up front and honest about the status and repair of vehicle. Prices are very reasonable.
I brought my Toyota into CBA to have the belts checked. I had heard a high pitched noise starting my car a few times. These guys saw that the belts were still new and made the adjustments to tighten the belts they had replaced earlier without charge. They stand behind their work. Thanks for being an honest car business with integrity. You Rock!
Greg was a joy to work with. He took care of everything my vehicle needed and the technician did a great job! Very pleased with the excellent service!
Thermostat went out. We had to leave the next day on a trip so they squeezed us in and replaced it.
Very good service I recommend them, professional and clean
Greg helped walk me through all of these repairs and was extremely kind and sensitive to the situation I found myself.My vehicle had many issues with axle covers, 4 wheel drive issues, complete brake renovations,Differential service, purge valve solenoid, power steering flush.The young man that worked on my car was also very kind, sympathetic and very patient with my concerns.I highly recommend them.
They were very busy but managed to fit the repair in which allowed us to make a trip we planned well in advance
Convenient online scheduling, informative website, real-time text updates at intake, diagnostic stage, and completion, including the pre-and post-alignment screenshots. Updated at diagnostic stage with good, bad, urgent issues and forewarned of potential difficulty getting parts. Free bibles and high speed wifi in the waiting area, but not much seating nor quiet. No apparent additional attention to cleanliness/sanitation (e.g., protective covers for steering wheel, floor mats, headrests, keys etc.), but who doesnt carry extra hand san these days? Clearly over the top niceness is part of the program. Overhead a guy saying the lady calls something a whatever, then its a whatever. Valpak coupon saved me a bunch of money on an alignment but pricing seemed fair, regardless. Told upfront service could take 1-2 hours and it did. I appreciated that they offered the option of having a thorough multipoint inspection, which I declined since Id just been to the dealer. They did one anyway and reported back with minor suggestions. All around good experience. Ill go back.
Went to get my car checked out due to some issues. They had overall great customer service. Very informative on my issues with my vehicle. Definitely bringing my car back to this shop when I need a professional opinion. Highly recommend.
Excellent service. I highly recommend.
Expensive, but you get what you pay for, great shop and techs, explained everything to me and made sure it was done right. Will definitely use them again.
They fixed my car 5,6 time and the engine light and electronic throttle control lite never stopped going on they promised it was fixed and it would not have performance trouble and then I took it to Rio Rancho Christian and they said also it was fixed and its broken now worse than ever Im just not sure why all these certified mechanics can not figure it out 2500.00 later all with in a 3 month period
Service was timely and professional. They conducted a free check and said everything looked good. Will definitely take my second car there.
Most professional experience from any mechanic EVER! (Im 59)I got checked in left my car.1st text saying, your car is being checked on by a technician.2nd text, being worked on, almost done3rd text, done ready to pick up.Then I received an email showing exactly (detailed) what they checked out on their own.Excellent service. YES I would recommend.Very Covid compliant.Thank you guys 👍
Wonderful people who know their trade.
We took in our vehicle to have suspension work done that was recommended by our dealership. Christian Brothers told us they could do the work for a lot less money. After we picked up our vehicle the suspension was creaking really bad and there was also a knocking noise coming from the front end of the car, that was never there before they worked on it. We took it back and they fixed most of the creaking but they didnt address the knocking noise. We took it back yet again and now they want another $1200 to fix the knocking noise that was never there to begin with. In the end we realize we would have fared much better if we would have had the work done through the dealership. Lesson learned!
So far, so great! Christian Bros actually represents their faith well by being incredibly affordable ($35 oil change!), flexible (I ended up being 15 minutes late and they were very accommodating), and hospitable with a very comfortable waiting room. Ill be coming back!
Couldnt ask for more kinder, more caring and knowledgeable service...They treated this frustrated old lady with a 2013 Ford SUV with such understanding and listened to my concerns.......they explained every detail and then answered all my questions (even explaining more than once)......they found the problem and fixed it and had me back on the road, smiling ( and that was after I paid the bill!!!)
Honest and friendly, I definitely recommend them
I took my daughters 2002 Ford Escape in for an oil change and just to make sure everything was good. I have done that at other places and they made you feel like if you drove your car home, you actually might die on the way. There was just one replacement part needed that was minimal. I trust them to be honest.
This was my first time to use them. They were reasonably priced. Communicated well. The were on time and nice to deal with. I will use them again.
Great 1st impression. Will use again. Very friendly and professional. Fair price as well.
Fixed my and n good work on filling through warranty claim I had to do nothing they took care of it all
The employees were very polite. I appreciate the thorough evaluation including pictures. The repairs were completed quickly.
They are very professional there I trust them with my personal car and now the business side
Most comprehensive vehicle inspection I have ever received. Included pictures and video. Will make them my go to repair company.
Another maintenance shop had indicated almost $3000 worth of work needed to be done on my moms car. I brought it here to the people I trust and sure enough, it didn’t need near any of that work. They treated her with great respect and professionalism, fixed the few minor issues and stood behind their work. Christian Brothers, Matthew and the entire crew can be completely trusted not to do unnecessary work. They do a great job and can be trusted to take the right care of your vehicle.
Took my car in last Friday and they were able to successfully repair the initial issue that same exact day unbeknownst to them that my engine light would come right back on almost as soon as I turned off the lot. I called immediately and they told me bring it back and theyd look at it again come Monday (it was closing time already which I understand). Yesterday they called me and explained that they found the new issue, explained it to me in ways that I could actually understand without mansplaining might I add or pandering to me being a woman, and best of all they fixed the issue!! Told me to drive 75 miles before the emissions test so I took my car that was previously barely able to make it to the shop up to Santa fe and back and then passed emissions and renewed my registration with no issues whatsoever, FINALLY! Ive used 4 different shops in abq in the 4 years Ive lived here and these guys are by far the best for so many reasons. Highly recommended.
These folks were Awesome! We broke down just outside of Albuquerque and got towed to their shop. They worked us into their busy morning and got us rolling out of there is under two hours. It was a Huge blessing to have these honest professionals get us back on the road! Because of their work, we made it safely to our destination without any trouble! I only wish I was local and could recommend them to locals, these guys rock!
I had a very positive experience with Christian brothers and replaced an engine for me in the old vehicle. I couldn’t avast for a better relationship than what I have with Christian brothers. I’d recommend them to anybody.
I left my stock Ram 2500 there for two full days waiting on them to diagnose the issue with loose/worn steering components. After they were unable to find the issue they simply gave up and told me to take my truck elsewhere. I took my truck to a shop down the street and within 2 hours they found the issue with my trucks steering, ordered the parts and had it fixed within one day.
My car was had white smoke coming out of the exhaust. They looked at it thoroughly and advised me that I would need an engine replacement and a couple other things. Although I couldn’t afford to do the repairs I did trust them and their assessment. I will continue to go back to them .
The staff at Christian Brothers on Ventura is friendly, knowledgeable and professional. They go out of their way to give excellent customer service. I always receive text messages when they begin the repair, when they have the estimate prepared, and when rhe vehicle is ready to pick up. I have used them several times, and always find them to be focused on making sure I am informed, and satisfied with the work they do. I recommend them highly. They recently replaced a complete transmission on a 2009 Nissan Murano. Top tier work on a complicated project. Always polite, professional and prompt! This team is excellent.
I took my 2009 Malibu in for a burnt out headlight. This particular model requires pulling the bumper to get to bulb. The Matt who answered the phone knew exactly what was needed. I also asked to replace the air filter and attach new wiper blades. While there, they also ran an inspection and posted the results.Christian Brothers is professional, courteous, capable, experienced and did not pressure at all for other services to be done! That in itself is such a relief! I dropped it off the next morning and the work was completed at the time I was quoted.Christian Brothers will forever be my go-to mechanics!! 👍🏼
Very professional, quick and a great attention to customer service. I definitely get valued as a customer from start to finish
Brought my 98 Subaru Outback to CBA for new fuel pump. It took 7 days for the repair to be done. When the part arrived from Subaru they called and told me the mechanic was super busy working on 3 different cars at once and they would start fixing my car the next day. Four hours later I get a call from the Ventura store that my car is done and fixed. I go and pay over $1000 and get to my car, which had oil spilled on the hood sitting in their parking lot. Get in the car try to start it and it stalls. They look at, drive it, say it fine. Next day at home, I get in my car and start it up and the check engine light comes on - with in 12 hrs of the repair. So I call Christian Brothers to bring it back in and they tell me, we have a lot going on and maybe we can look at at by Friday, telling me this on a Tuesday.They did not repair my vehicle properly, didnt so the work right and then the doent offer to fix it first thing the next day...People dont waste you time and money at place like this.
Great service! Reliable work from wonderful people.
This has been a year of blessings, challenges and lots of obsticals. I am so grateful for Christian Brothers automotive being there for me when my car needed special care and service. I am handicapped and never had any difficulty getting my car delivered to the shop or picked up. Because of the incredible friends I have made I was helped through every visit in a very caring way. Service was impeccable and very fast. I recommend them to all family and friends and to everyone who wants an honest organization.
My appt is still upcoming. But very nice gentleman.
Extremely disappointed with the service provided here. The lack of any sort of accountability regarding the staff was honestly quite shocking. I came here for a stud replacement on one tire after Discount tire accidentally stripped the stud. I dropped off the car at 10 am and was told it would not be ready until the late afternoon. I found this highly unusual given the ease of the repair but I chalked it up to them being busy.6 hours passed and I did not hear a single word regarding the status of my car. I called and was informed that the vehicle was ready for quite sometime. When I arrived and confronted my service provider Greg about this, I was given a limp excuse saying that he definitely tried to contact me with the number on file. Even after showing him my call log and proving that he definitively dialed the number wrong, I was given a shrug and was told that he did his best and it was essentially not his problem.If this is the kind of attitude given to me by the front facing staff, I can only imagine what is going on behind the scene regarding more serious repairs. I would highly recommend that you truly care about your car, you should visit any of the other local mechanics that offer a higher standard of service. It is clear that at the end of the day, they will chalk up any failings as them doing their best.
Its not often that a business exceeds my expectations, but thats just what Christian Brothers Automotive did! I was extremely impressed with the professionalism and knowledge of the staff, and the fact that they constantly kept me informed as to the status of my vehicles repairs. I was so impressed, I placed a call to the manager to tell him how impressed I was, and that I looked forward to being a long time customer!
Everyone was extremely informative, helpful and professional. Big problem fixed as quickly as possible.
The people are friendly and professional, and theservice was completed in a timely fashion.
I have used CBA for over a year, and I am very pleased with them. I feel very comfortable an reassured that I am not being ripped off. They have a very nice and clean waiting area for you to wait in. If you don’t want to wait they will give you a ride and will come pick you up if you need a ride. I tee recently had my car in for thermostat problem, they sent me pictures of the problem and let me know in advance what the charges would be. I definitely would recommend CBA.
Outstanding! Greg communicated the job quickly and professionally, then communicated with me throughout the job giving progress updates via text as the technician completed tasks. The texts included pictures so I had visual updates on their diagnostic conclusions. All in all this was a great experience. The cost was fair, and the customer service was on point! Sadly, it isn’t something you see much anymore in the automotive repair industry, but CBA is bucking the trend and doing it the right way in my opinion. I will definitely return to them for my future automotive repair needs!
Wonderful, fast, and overall amazing service! Would definitely recommend!
These guys were AMAZING!!! Very attentive, thorough and fast! We love having them workin our cars! Thank you!!!
They treated me with great care and gave consistent updates and solid estimate of when work would be completed. They allowed me to get my vehicle just before the holiday. I appreciate their hard work and professionalism while making sure I could get my car repaired
I brought my car in as it was breaking down, this was the closest shop I could reach. I didn’t have an appointment but one of the employees was very friendly and helped me out by just taking a look. They ended up getting me in a couple days later. Everyone here is super nice and helpful. I will definitely be going back and recommending this place.
I always feel confident in your business integrity and honesty.
Absolutely amazing service. I got an oil change, and they figured out why my engine light was on. They even have a shuttle that will take you home and pick you up when your service is over. Have nothing bad to say 100/100.Matthew at the front desk took care of me and he was friendly, personable, and great to talk to on the way to and from home!
Everyone I encountered was very professional! I just needed an oil change so very basic, but I will use them again for my automotive needs!! Thanks for a great experience 👍😀
Absolutely wonderful experience. Helped me handle what was a difficult/sad situation with my VW, and I feel as good as can be about it.My sweet Sylvia (my silver VW station wagon) just decided she was done one day. She wouldnt start anymore (she was a 2002, so Id been maintaining her for quite awhile). Got her towed down to Christian Brothers (my first time there)... long story short, they helped me get her donated to a family in ABQ. I even got to meet the gentleman who was brokering the donation.Everyone was very kind and generous about the whole thing. I felt like I was dealing with honest guys. I cant speak to their service, but I plan on going back.I dealt mainly with Matthew, who was great -- even gave me a little coupon to Chick-Fil-A before I left!So thanks all, I appreciate you helping me find a good home for my Sylvia.
Honest, great price estimates. Staff is friendly, eager to serve customers. They put in a new engine and all the parts that go with it. I just took my truck back to get a free oil change. A cap for the power steering fluid was ordered and Greg put it on himself, no charge. Christian Brothers Automotive is the best place I have ever used for any of my vehicles I have owned. If you need service for your vehicle you wont go wrong with Christian Brothers Automotive.
This Christian Brothers Automotive is awesome! Customer service is second to none. Matthew is the best, as are all the guys... and gals. Thanks for taking care of our cars with the highest levels of expertise and integrity. See you next time!!
Good service, professional attitude.
They were very friendly and helpful! Will go again!
I had a tempermental lock. They solved the problem.
Complete brake service performed in January however late February-March started hearing rubbing noise coming from back brakes upon turning and using the breaks. . Took in at 11M for free warranty brake evaluation and nothing was done to my car until late afternoon when I was called in to accompany technician to identify the noise. Was told that given how late In afternoon my car would not be able to be serviced because would involve several hours to dismantle the brake system and a new appointment would need to be scheduled. Total waste of my time Now I have to find another day to take my car in and hope that it will get attention since it’s a warranty job.
Completely professional and treats every single person with respect and common courtesy. Im a forever customer now!!
Like having the bottle of water and cookies that you used to leave in the car - should keep doing that!
Took my truck in to have it aligned because the tire shop told me it was out of alignment. The people here check the alignment gave me proof everything was perfect and didnt charge me a penny for it. I think I found me a new shop to bring all of my vehicles to. Just amazed at the professionalism, caring, and understanding that they provide - phenomenal