Car cut out on freeway and so I took it to Firestone they said I needed a new engine assembly and quoted me a whopper of a price! Took it to Hyundai they informed me about some recalls and looked into a recall regarding my engine. Got ne approved to get the repairs at no cost to me. The time it took to fix was much quicker than expected and they took care of my care! I am gonna start going there for al vehicle maintenance from now on!

Prepaid maintenance performed as scheduled. In and out on time. Good professional communication. They even rotated the tires this time. =)

Everything went well. I always wait when I take the car in for an oil change. And, I always ask for a car wash which adds time to the wait. I was out in 2 hours, which I think is very acceptable.

Quarterly maintenance care. Excellent reminder of service appointment - excellent service at the site.

I bought a vehicle here salesman was very nice. But inexperienced and unable to return any phone calls called management called finance had a bunch of questions at the end made a bunch of promises to return my phone calls never did it’s been weeks later still haven’t returned a phone call or heard anything back very disappointed this place is very shady don’t buy a vehicle hear you’ve been warned

6/7/21: Professional customer service in Service Department. They took my car in right away which I was happily surprised about. Everything regarding my car was explained in a timely manner. So glad I had an extended warranty that took care of the slow acceleration issue. Loved that one of the technicians is a friend that I was unaware that worked there. He (David) came out and greeted me. Would definitely return.

I always receive friendly, courteous service at Southwest Hyundai. I have remained an appreciative customer through my last 3 vehicles. Thanks.

I have used Southwest Hyundai multiple times for all my cars. I have always had excellent experiences with this dealership and their service advisors. Have no problems recommending or referring friend and others to utilize their services. Will continue to work with them in the future.

Checked in for my recall appointment. They didnt have the parts. Made an appointment for nothing. Wasted my time.

Shawn Osborn is the bomb! Work is done quickly and done right. He takes the time to explain things that have been done or need to be done! Great guy to deal with

Service dept always professional. Always do best to make accommodations for whatever service is needed. Above and beyond. Always have service done on Elantra at Wyoming center. Shawn should be rewarded for his service. Second vehicle I’ve used service dept for

Purchased a new car Donny was awesome.our experience was pleasant and painless. Definitely would use Donny again and refer friends and family. Excellent service!!

Thank you Jared for your diligence!Thank you Connie for your thoroughness as I collected my dear vehicle!

The guy was really nice and every time I go in there he is always professional and the place was clean

They get you in and out in a timely matter and always check for the latest on car parts recall and maintenance for your vehicle. Nice and straight forward people providing excellent service.

This place is always professional and reliable. Very satisfied customer.

The times I have come here for an oil change, I am never explained my MPI and I don’t receive a copy of one either. I have to ask what was performed besides the oil change because it is never explained. I’ve never been recommended the cabin or air filters so I don’t even have an idea of how dirty they are. I asked the advisor if they did a rotation and he said “I’m not sure let me check” how can the advisor not be sure if they write up the RO’s. The only reason I have such expectations is because I’ve been a advisor myself and there’s many things I’d do differently to give better customer service. I come here for my Service because they’re free for a certain amount of time, once the time is up I’m headed elsewhere.

Shawn Osborne is an excellent service manager! His estimates are accurate, he ensures the techs accomplish the work needed and the car is ready when promised.

Paid lots$ for extended warranty to them and then they now decided to ignored it. And constantly made excuses why they wont honor it. Said by service mpeople I ve never seen or talked to before.

When Mike Ortega showed up for his appointment I had made 2 weeks ago, he was told there was no appointment scheduled for him!! However the Service manager was kind enough to squeeze him in being that he drove in from Los Lunas. The service being done was putting a sensor in the computer to warn us of knocking in the engine…a notice we received in the mail saying to take the car in.

So helpful and everyone was so nice and accommodating. I have always had positive experiences with the service department!

Im very pleased about the level of service and professionalism I have received from the service department at this dealership. I bought my car new at this dealership. Its a 2017 Elantra. I want to Thank Mr. Osborn for insuring I was satisfied with my service each and every time.

Excellent service, great team 👏Thank you Connie 😊

Shawn was the person whom I talked to and took my information. Very pleased with his personality and willingness to answer questions plus following through with my concerns and requests.

Professional and helpful waiting for parts that have been ordered.

JT was amazing helping me throughout the process of getting my new Huyndai at South Huyndai Albuquerque! Everything was professional and he took care of all the paper work necessary. Really recommend doing business with this dealership and with JT!

Had a issue with body trim covered by warrantee. Job finished exactly when promised, gave me a call and the project was finished to my satisfaction.

Service great. Shaun professional.

Made an appointment in a timely manner, Jared got me in and out when they said they would and even topped off my fluids and aired up my tires without me asking ! Super happy

Shawn has been the best service manager I’ve ever felt with!!! Very professional and kind!!!!!

Connie kept me updated throughout my appointment, great service!

The absolute best people in Albuquerque can be found right here at Larry Millers Southwest Hyundai!

Had a good experience. Although the mechanic left black finger prints on the middle arm rest .

I find it distressing the quality of service and feedback are degrading due to lack of competent employees.

I took my car in for a recall to replace a part. They called 2.5 hours later & told me they didnt have the part in stock! Why didnt they check to make sure they has the part the day before my appointment!? I had the appointment made for a week - they should have made sure the part was in stock! Very bad service!

Ongoing issue that has never been resolved since we bought this 2019 Hyundai Santa Fe. Corporate and service departments no longer any help at all.

Dropped the truck at. By 8 it was done.

Good, courteous, and super helpful.

I dont know they never said anything about this to me

I have not received a quote for new brakes on front and back of my 2011 Hyundai Santa Fe. Two wheel drive. Its been two week since I called them. They said that it would be 30 to 45 minutes

Polite and professional

Great and fast work

Expensive had to buy 2 tires, but i needed it staff was great. They have always been great.

As always very professional and fast service. Would recommend coming to this Hyundai service center.

Excellent!

Professional

The lady that took care of us was very helpful. She answered all our questions and made us feel at home.

They have always provided good customer service but Connie is amazing and goes above and beyond.

Southwest Hyundai on Lomas in ABQ has always provided the best customer service, especially Shawn at the service desk and Jose the shuttle driver. Its expensive using the dealership but I have built up a trusted relationship with them.