Service scheduling online was easy and quick. Service was excellent. I arrived on time and was greeted immediately. The service form was already done and included the expected cost, and was as requested when I originally scheduled the appointment. The service was completed per the estimated time quoted. I will definitely go back for future service.

Possibly THE best customer service I have ever experienced. Each and every time I go take my car to their garage, I’m taken back by how professional and RESPECTFUL and KIND they are.

I had been looking for a car for over a month but couldnt find anything I truly liked. Once I arrived, Michael approached me and from the get-go was beyond understanding. He knew I wasnt sure of anything, but he did not push, instead he made me feel very comfortable in taking my time and making my own decision. This was my first experience buying a car, both Michael and James truly made it a very simple process as both were very understanding and patient.Thank you!!!P.S: Im absolutely in love with my new car! :)

Chelvin and Crystal made the car buying experience as painless as possible. Very knowledgeable and kind! They work with your situation well.

Initially, I called to see if they would check on financing for me to see if I could get a good rate. The rate they gave me was much better than I expected. Next, Stacy, the saleslady I connected with, sent a text to me with a link to the inventory of the type of car I was interested in that was available on their lot. I selected a couple of cars and Stacy said shed have them available to look at when I arrived. True to her word, she was ready for me and the paperwork was handled expeditiously. It was the best experience Ive had when purchasing a car. Because I had no one available to drive my current car home and did not want to trade it in, Stacy made arrangements with me to personally deliver the car I bought to my home, and, I drove my old car back home.Overall, the experience exceeded my expectations. And I love the new car. Thank you University Volkswagon/Mazda for making this experience a pleasant one.

Needed to do most over the phone. Quick, Edgefield, friendly and understanding. Most importantly, understanding of the lack of time. Very happy with this dealership and specifically Stacey and Crystal in abq who helped me

I bought a used VW (not from University) and I took it there for an evaluation. They were more than happy and provided great feedback at a reasonable price. This is our second VW they have serviced for us.

I was driving through town and didn’t have an appointment, but the friendly staff were able to fit me in for an oil change and tire rotation…work was completed within a couple of hours and a $20 coupon was honored…oil change was also $20 cheaper than I pay in SoCal…I recommend this establishment

I thought checking the air in the tires would be part of the inspection. I was surprised when I checked the tires a couple of days later to find a 7 psi difference where all 4 should have been the same. All but one was low. The spare was only 16 psi when it should have been 60 psi. I thought paying for a pricey oil change would have gotten a better inspection.Other than that, all went well. Appreciated the Lyft ride especially as well as the appointment and completion were reasonably timely.

Everything about our experience at University Volkswagen Mazda was amazing. We rolled up with no appointment, Jeremy Jones walked over and asked us how he could help. I knew what I wanted as well as what I wanted to pay. We test drove my car and I fell instantly in love. Despite my obvious adoration for my new Mazda, there was no pressure to buy, no jacking up of the price, my husband helped me negotiate the price that I wanted. We had secured our financing before walking on the lot and they made sure my interest rate was as low as possible. Jeremy was the ideal combination of laid back, supportive, attentive and informative. Jeff in finance made closing the deal a piece of cake. We had to return the next day to drop off the remainder of our downpayment and James corrected an error that we found in the paperwork. All staff with whom I interacted were professional, kind, friendly and helpful. The entire purchasing experience lent itself to me feeling even BETTER about driving my new ride around town!!! Thank you University Volkswagen :)

Great job. I overtightened my drain plug on my last oil change. I was a bit concerned that I might need a new oil pan because of possibly messing up the thread on the oil pan. The guys there were able to take off the drain plug with no need to replace the oil pan.Thanks for the great job. Also the customer service was great.

This purchase was my third Volkswagen but my first time buying at this location. Crystal was an amazing salesperson, who wasn’t at all pushy and really wanted me to make my own decision. James and Muhammad were also wonderful and kind people to finish the sale with. I appreciate the genuine people that work here. It was a wonderful experience and I will definitely be recommending people to this dealership.

Our car buying experience was A+ from the start. We were treated super well the entire time. We found just the right new car and were given a good value for our trade. From the sales people to finance mgr all was excellent. We felt we got a solid deal with price, trade and financing. A nice buying experience by a local, family owned dealership! I highly recommend!

Walter was excellent and helpful. Even though the online appointment scheduled was not in their system, he got my car in and 2 recalls managed in two hours. HIGHLY recommend!!! MUCH better than Quality Mazda!!!

Terrific experience purchasing my new car! Our salesman, James Dean, was friendly, helpful and knowledgeable without being pushy. We did have some limited communication with a couple of other people on the salesforce and management and every single person was great to work with. Im very pleased with my overall experience with University Mazda and would definitely recommend them!

Great service and no pressure. Also, very reasonable dealer service fee.

Bought a new car of a different brand in late May... and we were rear-ended and our new car was totaled in July on day 1 of vacation... Did some research while using a rental on the rest of our trip and came to Univ. Mazda on the first day back. They had a silver gray CX-5 Grand Touring that seemed perfect and we bought it... total time at the dealer was only about 2 hours, including kicking the tires. Mike Cordoba took care of us... walked us through the process and didnt press for a bunch of extras. After the delivery, Mike walked us through all the high-tech owner-adjustments, and even came out to the house when we couldnt make the garage door opener work. All fixed. Nice car, very comfortable, and the quietest SUV weve had.

I was traveling for the summer and became aware I would need service before I would get home. I visited University Mazda in Albuquerque. Adam was a very knowledgeable and courteous Advisor. I was worked in because it was not actually planned. That was nice they did that for be. It was a nice and comfortable experience. I assume all the work was done just as Mazda specifies. I could not ask for more. I got the service the car needed and my traveling has resumed. Next time I travel in that area and need service I will plan ahead with them.

Everything about this place is great. Except for your communication. I had a valet service scheduled to pick up my vehicle to have your service department check something that can become a major issue on a car that I’ve had less than 2 years. When the time came for the pickup nothing happened. When the time came for my appointment no call or email. When I called to see where the valet was, no answer I got an answering machine. I’m going to take my car somewhere else that doesn’t waste my time. Even if I’m still in warranty I’d rather have good service then to be left hanging.

Customer service at maintenance department was excellent with knowledgeable staff and clear explanations

I HATE car shopping BUT this was pleasant! Nice low pressure experience. Would definitely recommend to everyone. Shopped around online for a used Forester and found multiple ones here that werent overpriced. Staff was great! Thank you Stacey, Jeff and Muhammad.

My appointment was scheduled with ease only I showed up an entire week early!!! They looked up their schedule and decided to help me out since I was there and they fit me in. I was in and out in an hour. They were so professional and fantastic to work with as I even did some test drives on the sales side while waiting. Awesome location and we keep coming back!

Love coming to University to get my vehicles serviced! Everyone is so nice and helpful. Definitely recommend 😀

Took an older Touareg there with several issues, one of which was a brake pad error light. They seemed certain of the fix and did it as part of a $2200 bill. Drove it home after a week there and the next day the error light is back on for apparently a certain fix. Did they even drive it or try to make sure the issue was resolved? I dont think they did. They seem too busy. Call to try to complain and too busy to pick up phone and they call me back but too busy to leave a voice mail. It reminds me of why I never go to dealerships for service work.EDIT...now check engine back on.EDIT2: They saw this rating and quickly made contact to rectify...which is nice, and arranged to pick up the vehicle and take a look...which is also nice. Will update on progress and adjust rating as it plays out.EDIT3: Overall the experience was addressed and the offending light check brake pads has not returned. Might be a good idea to have the guys picking up a vehicle to have logod shirts cause even though my wife knew they were coming she was briefly startled. Changed to 3 stars.

I was greeted by a salesman his name was James, he was AWESOME!!!! He was very well informed about the vehicles on the lot, took me for a test drive and was very informative knows everything about the vehicle’s which makes a huge difference. He was in no hurry he just wanted to make sure you enjoyed your experience, I purchased my first Volkswagen from him.

We really appreciated the welcoming professional atmosphere, diversity of the staff, and the fact that everyone was properly wearing a mask. We got a great deal on a very low mileage Jetta with competitive financing and an amazing warranty. Special thanks to Crystal Luna, our salesperson, and Jeff Price, the Finance Manager!

Great customer service. Highly recommend this dealership! Thanks for all you help Tanner!!

I went to look at a pre-owned vehicle but when I got there it was already sold, but Jeff sold me a better brand new vehicle for cheaper price. I am very happy with my brand new vehicle, I love it! Jeff did a great job hooking me up with the same type of vehicle that was brand new and also was a better color and also cheaper than the pre-owned one.

Great staff, very friendly and professional. Salesman Jeff was great! He was able to get in into a VERY nice car without hesitation and the process was quick and painless!

Broke down on way through Albuquerque during road trip. John, Service Manager and Dustin in service were fabulous! Service department was extremely busy but they were able to quickly diagnose and work us in to do a partial repair to help us make it to our destination. Great service!

Got us in fast. Estimated a big backlog/ long time to repair but got the car out in only two days!

I went to the store and completely bad service my car was done they don’t fix nothing they give me my keys I had to ask where my vehicle somebody came and say oh let me go get your vehicle but with bad attitude super rude people i’m not going to the dealership anymore. Definitely bad service Special the service advisor ( EMMANUEL ARREOLA )The dealership needs good people with experience I had to look for my vehicle all over I can’t find my vehicle I had to ask somebody where my vehicle and then bad attitude I am completely disappointed

From the moment i found the vehicle i was looking for to moment i placed my deposit both Bob and Stacey were extremely helpful and provided me all the information i needed and the best deal possible to meet my needs. Stacey kept in contact with me the whole way and even provided pics of the vehicle actually just arriving that same day. Thanks again for your help and support in finding me my Atlas!

Oil change was a bit pricey but worth it. The customer service was great, they sent a video of my car’s condition and notified me as soon as my car was ready. Pretty impressed!

Very lovely sales lady named Stacey! The sales manager, Mohammad, was also very nice. They got me in my jeep and out the door with no heartache or headache.

They were great! My car was making a weird high pitched noice and after doing a ride with a tech he was able to figure it out! They also fixed my bumper (a clip had broken) and so Im incredibly pleased. Every step along the way they were very helpful and kept in touch, super quick and easy process.

The experience was very good. The two Jeffs, the product specialist who assisted me and the finance expert who completed the transaction, both were terrific. By far the easiest and best car buying experience I have ever had!

I have used University Volkswagen Mazda many times. This time I told the tech when I arrived that I have just replaced both air filters this month. Later a different tech called and said they check the air filters and they needed to be replaced (I am wondering if they even checked the filters). Things that make me wonder…

Wonderful experience with both James Dean and Stacy! Excellent and very friendly sales and finance teams! Zero pressure, completely laid back experience, would highly recommend

From start to finish, I had The best car buying experience! Jay, my salesman couldn’t have been more patient, kind, fun and easy to work with. There was none of the dreaded usual back and forth to the sales manager. In fact, James, sales manager came out to meet me and go over the deal. I felt heard and respected, which is rare when a woman goes to buy a car.It was late on Saturday when I drove away in my beautiful car. In my excitement, I forgot to get my house key off my old car key ring which I didn’t realize until I got home 30 minutes later. In a panic I realized I couldn’t get in my house. I called and James, the sales manager offered to bring it to me. He drove out of his way, after hours to make sure I had the key to get into my house. Talk about above and beyond customer service!If you need a car, do yourself a favor and go to University Volkswagen Mazda and experience what car buying Should be!! Customer for life! 🙏

We had the best experience financing a vehicle from them. Stacy was so helpful over the phone and Michael was absolutely wonderful in getting the deal done. From start to finish it was great! Thanks guys!! Love our new VW.

I always get wonderful service from the folks at my University Volkswagon Mazda ...I wouldnt go anywhere else ! ☺

I was not expecting to buy a new car but the old one told me it was time. I was contacted by Chelvin immediately upon my request. This guy is truly a good guy. He spent the afternoon with me and thoroughly went over the many, many details l needed to know to make my decision. He couldn’t have been more friendly and supportive. I‘ve bought the car and taken it home and he is still there for me, helping me learn the car. Jeff helped with the financial side of the whole transaction. He was helpful as I made my decision between leasing or buying. He also carefully went over everything (often more than once) to make sure I understood all my options. These gentlemen both were patient, kind, and helpful. I bought the car and I am glad I did. Chelvin and Jeff did everything they could to help me make that happen. Thanks, guys!

Bought my car in June 2021 and it is October 2021 and the service department is already trying to bill me $550 for a broken wire. Last time I go this service department, going to have to find a new mechanic for my vw.

Very professional, friendly, and James Dean was very helpful in setting everything up for me. Highly recommend!

The service folks were awesome. Punctual, thorough, friendly … even installed my visor for free. I’ll be back.

Edit: ok so I finally have my vehicle, and it’s been a week of officially having it. I’m still just as pleased! Michael has checked in with me a few times to see how everything is. I was kept up to date during the entire shipping process and was called when it arrived to make a time to finalize everything. Signing the paperwork was quick and painless. Michael even took time out of his day to show me the features on my car since it was a huge technological upgrade from what I traded in. I’m so extremely grateful for everything they’ve done to help me get to this point.I’m sure most people dread going to the dealership, as do I lol. But I went by myself, and I was treated so well. Michael Cordova was the wonderful salesman who helped me out. He and the rest of the team did some digging into a vehicle that was on their website but not on the lot, and we were able to make a deal for when it finally does arrive. I’ve never felt so respected, and honestly I didn’t feel pressured at all into purchasing a vehicle. They were extremely fair and flexible with my trade in as well. I had emailed a couple dealerships about similar vehicles, and University was the ONLY one to respond to my inquiry (and it was literally a response within five minutes!!). 10/10, I’d buy another vehicle from University Mazda again.

Excellent service every single time, knowledgeable staff and thorough explanation of everything done/discovered. I plan to take my VW here and only here in the future

I am not one to ever leave any reviews at all but honestly I was very disappointed in my purchase. I have purchased a good amount of vehicles from well know dealerships. I have never had an experience where things were all that great with my vehicle. I purchased a 2016 Mazda miata convertible with only 28k miles. Practically in new condition. Vehicle has a small windshield crack that didnt look like much. Dealership did not replace windshield and sold it to me like that. They did not release vehicle to me the day that I bought it because I was told it needed to undergo a pin point inspection for about 2 days to make sure everything was good with the vehicle. So the dealership provided me with a loaner car temporarily while my vehicle comes out from that inspection. 2 days later I get a call to go pick up the car and drive it home. Less than 24 hours later the windshield crack runs all through half the windshield and now you have a beautiful convertible with a messed up windshield which makes it look horrible. I knew that it was going to need replacement but didnt think it would happen so quickly. I thought that the dealership would of sealed that crack to prevent t it from spreading but I guess they did not. Aside from that every time I reach a red light the car makes a whistling noise. At first I was excited and I let it go. But now it just gets a little irritating. Looks like Im going to have to take it in and see if brakes need some attention. I understand its a used car but for the amount financed and with a good sized down payment put towards the loan Im amazed that they gave me the car like that. I attempted to reach out to the dealership and explain my frustration and all they told me was that they were trying to get me a new windshield at the dealerships price. Another day has passed and no one has reached out to me to see what is the plan of action to get things fixed. I just resulted in having someone else install a new windshield out of my pocket so not to thrilled on that but it is what it is. The sales person was good to work with. Kind, respectful and did his job well. Im just not so happy about some of these issues that I have never encountered at any other dealership. But overall the process was not too bad. Its an overall good dealership but you really have to negotiate some of the minor issues you see from the get go. I wish them all the best but not sure they would have my repeat business anymore.

I had a truly fantastic experience. I was just beginning my search and had plans to wait but James Dean was so relaxed and knowledgeable that I only hummed for a couple days before making my decision. Not to mention their prices, incredibly fair even for a brand new model and all the extra little features even on the most basic model!Thank you James for all your help, I’m super excited to be driving my new Jetta! 🤩🤩🤩

The work got completed at the indicated cost but it took much longer than the service advisor first indicated. I brought the car in on a Thursday and on Friday afternoon he said it wouldn’t be done until Monday or Tuesday. I hadn’t heard any more by Tuesday afternoon and left a message for him to find out what was going on. Wednesday morning he called me to say they were waiting on a part that was supposed to arrive the next day and that they knew had a four day delivery schedule, I guess from the previous Friday. The car was finally ready on Friday morning, three days after the Tuesday first indicated.

Just went in to look and possibly trade in a vehicle. I ended up purchasing and it was probably the simplest, most seamless and pleasant experience I have ever had purchasing a vehicle. Michael Cordova helped me out and did an awesome job being very thorough and working to get me to the right place with financing and trade in. The finance staff was awesome and efficient! All in all a great experience with a professional staff and I am very happy with my experience!

Vw repair and oil change, fast service, booked on line so no waiting.

Dont contact this place if you need an emergency repair on your car. Itll be a month before we can get you scheduled. Im a long time customer and have spent plenty of money at this place, Id expect a couple days maybe. Nope. And no apology for this. They should stop spending so much money on the fancy mailers trying to convince me to buy a brand new car, and use it to hire more people.

This was the best car buying experience ever! Everyone was so nice and encouraging. Not one single person was pushy. I did not feel one ounce of pressure from anyone, but instead received help and excitement. I received the best deal for my money. I am so happy with my purchase, and will definitely come back when I’m ready for another purchase. This is our 4th car purchased in our family and will be returning. I will highly recommend you to our many family and friends.

Buying our new Mazda was such an easy process. Thank you to all who helped us. Jeff, Randy and Mohammed.

Excellent service! All the people there were friendly and helpful. Chelvin worked hard to get us what we wanted and we are very pleased with our purchase. I am loving my Mazda CX5 turbo in Sol Red!

Best car transaction I have ever experienced. No haggling and they got me in and out. We have bought several cars in our lifetime and this really was the best experience to date. Professional and friendly. No gimmicks!

Nate was very helpful he had my appointment scheduled at a certain time to fit my needs. He was very informative and polite. He completed the job sooner than expected. I would highly recommend Nate for service nice guy and know his stuff.

We worked exclusively with Michael Cordova and he was great. He was newer to the sales team, but treated us with respect and allowed us the time to really make our decision in a way we were comfortable with.

Making (and changing) my appointment online was super easy. UM staff were very nice and fast servicing my car. They also honored a coupon for the service, even tho it had expired.

I would give six stars if I could, for going above and beyond. First, our sales rep, Michael was super helpful and unlike many car salesmen, he was very low pressure, no high pressure sales here, just someone wanting to help you find the right car. But UVM was great at all levels. While working on paper work, I had my two young daughters with me and the employees were so kind, taking time to say hi to them, one even gave my daughter a toy dinosaur, just so kind and thoughtful. But theres more to this story, and I will recommend UVM and come back.We bought a used subaru that looked great, but unfortunately, once we got home, it became clear the compressor on the AC was failing. I do not blame them for missing this, as we didnt notice it on the test drive. I brought the car back and the service department agreed to replace the compressor, no hassels. I came back a few days later and they replaced it for free. Theres more....After a short wait, they said the repair might take longer than expected so they gave me a loaner car and even offered to let me take it home and they would drive my car to south of moriarty, more than an hour away so I didnt have to stay in town. Well, I went to lunch in the car and they called about an hour later letting me know my car was done, but I could keep the loaner for the rest if the day if I wanted.Overall, this was a great experience, from buying the car to getting it fixed, they made it right. Good job and thanks.

I wanted to thanks Crystal. She helped me and understood my chose in car and budget. I ran into a little issue and she was there to help me out again. Manager is also wonderful. Youll love these guys. They do work with you.

I’m very happy with my VW Atlas purchase.They are very professional. Jeff was our salesPerson. Very knowledgeable. University VW willBe my first choice when purchasing my next vehicle

No complaints. Happy the team be helping me out for a while now. I’ll continue to keep going to them until I move to Tampa.

University Mazda is, without a doubt, one of the most ethical and well run dealerships I’ve ever worked with. Jeff and Mohammed didn’t just treat me as a transaction; they worked to build a relationship.Well done.

Dustin Thomas has been very good and patient with me. He has helped me and gone above and beyond what was expected. I highly recommend Dustin. He has excellent customer service.

I had a great experience with their service and financial department. The employees were kind and knowledgeable. The facility was very clean. I felt comfortable asking questions and making decisions for my vehicle without anyone being pushy or trying to sell me anything unnecessary. They sent a video of my vehicle with an update on the work they were doing and plan, which was nice. They also texted with updates which was helpful. Highly recommend!

We bought our VW Touareg from University back in 2005 and have used their service department for every maintenance since. Each oil change and maintenance has always been done quickly and with a friendly staff. This time, however, they exceeded our expectations and went above and beyond to help us with some costly repairs. They walked us through each option and helped us decide which repair was a priority. We truly appreciate how our service advisor who took the time to help us with these decisions. I would highly recommend using their service department for any repairs in the future.

If I could do ZERO stars I would! The financing manager was awful. This place was a WASTE of our time! Do yourself a favor dont go there for anything. They made a mistake with our trade in value and did nothing to try and figure it out or fix their mistake. We had to figure it out and get ourselves approved for more money. We wasted an entire day and they had no care of their customers or satisfaction of their customers.

What a wonderful experience, from the moment we got there until the moment we left with a car that we really love! Thanks to James for all the patience and expertise! Heck, every single person we encountered made us feel like they simply wanted to get us the vehicle and financing that would work best for us; we NEVER felt pressured or hustled, and that was a big deal for us; yes, they are there to sell stuff, I get it, but it never was aggressive, only trying to add cool options. Everyone with whom we interacted seemed genuinely enthusiastic about cars and getting someone the best car for their wants and needs. So rad. I never thought Id be this pleased with the car buying process. Thanks to all you folks!

Very professional.. Took care of vehicle while they had it.. Emmanuel was easy to communicate with

James Dean was exceptional. Knowledgeable and very helpful. No pressure, no selling. He was professional and a pleasure to work with.

Had oil changed, but overfilled. Corrected once I returned without dispute.Update: threw in a free oil change as compensation, and was genuinely concerned about doing the job well.

Pros: Sales members were friendly and professional. They were knowledgeable about their electric vehicles. Initial communication was cordial and relevant; available over email or SMS. Lot supply was varied and online inventory and pricing were kept up to date over the course of our search spanning months. No-haggle price point was appreciated.Cash deal transacted in a straightforward manner. Purchase was completed.Cons: There was a specific used electric model that we found online while we were out of state. Initial phone call to the sales center generated a quote; it was clear that we were only ever interested in only one electric model and that it would need to be delivered to Colorado. Courtesy Delivery was offered free of charge and clearly noted on the quote sheet (charged-shipping was included as a line item, but marked as optional). When we made the 6-hour road trip to the dealership we were greeted by a different sales rep who immediately informed us that the quote sheet was going to have to be amended to include *required* shipping since long-distance courtesy delivery was not an option for an electric car. Disappointed that the original quote was not honored and that upon arrival in-person the price was increased by 2.5% to cover the non-optional shipping.If there are any extenuating or unique circumstances involved in your purchase, we would recommend coordinating with multiple representatives prior to purchase. Quote sheets provided remotely may not accurately represent price upon arrival.

Jeremy assisted us and treated us well. I like that he actually knew something about the cars they were trying to sell. I had a female sales person in this same dealership that seemed like she didnt even know much about the cars, didnt show us the selling points for the cars that we were interested in, I mean, thats what you are supposed to do a sales person there right. Jeremy was a pleasant, knowledgeable person and we didnt feel like we are pressured to buy something.I have to say something about them not including the mats that we paid for though. I noticed that they were included in the price but we never received them, I talked to the finance manager Jeff, said he will update me if they have it in stock and that theyre checking, but nobody got back to me, does it take more than 24 hours to check if you have it in stock?

Adam Jr helped us through the entire service visit. After several negative experiences with another dealership, Univesity VW surpassed my expectations. Thank you Adam Jr and the entire University VW team!!!!

I had an employee named jay help me find a car. Jay was very friendly and professional and explained everything we needed very well. My experience here was great I would highly recommend.

Stacy was amazing. Very knowledgeable but not pushy. Best car buying experience yet.

Adam in the Service Department was great to work with: pleasant on the phone, quick with the assessment and price information, and responsive over the week while the work was completed. I really liked the option to communicate via text, and they sent a video explanation of our car diagnostic which was really cool! Overall experience was excellent. Plus repairs are warrantied for a year at any VW dealership, which gives good peace of mind.

My VW ID4 First Edition had a minor recall repair done by the service department of University Volkswagon Mazda. It was finished in the time stated. The service manager was very professional and pleasant. The drive through bay was clean and spacious.

Bought my first car that was on the wish list for years, and now with the hard work and grind Ive made it!Michael Cordova, Awesome salesman and made the experience smooth with clarity; Thank you dude!Definitely would recommend it here, great service.

Painless car buying experience. Thanks Michael for helping up put together a good deal. We love our new CX5!

Brought in for service for the second time, first time they had it for two days and never looked at it. This time I paid for $400 for them to break my headlights.

Great sales service. Im grateful for their professional service in securing my new truck today.

Service crew was helpful despite being massively busy due to parts shortage, supply chain delays, etc. I had to wait longer than usual to get a service appointment and the parts needed did not come at the expected time, but service crew was great about ordering Lyfts and providing me with a loaner. Emmanuel A. Was particularly stellar, helping to ease a challenging situation.

Adam, in the service department, was very nice, professional and informative. Thank you!!

THANK YOU STACY!!! I cant believe this is a car dealership, because it sure didnt feel like one. No one was pushy, we were able to take our time without feeling pressured, and there was absolutely no mental manipulation, which is unfortunately so common with other dealerships. Stacy was phenomenal and knows exactly how to treat customers. If management is reading this, please know you have a winner.

This is my second time purchasing a vehicle at University Volkswagen. As always, everyone is pleasant to work with. Our salesman Steven was very helpful and answered all our questions we had. University volkswagen has always been great and easy to work with. Highly recommend!!

The whole staff is very professional and very helpful. Adam is very professional helpful and patient he always helps my son and I with any questions or concerns, he is very appreciated and it feels like family we love it.

Everyone was helpful and friendly. They all worked hard to get me the best deal. Thanks!

Really enjoyed working with JJ in sales and Mohamed in finance. Was treated very well, and will definitely return next time we need a vehicle.

I bought a Mazda CX 30 from University VW/Mazda today. My sales consultant, Michael Cordova, was excellent. Very friendly and professional and not at all pushy. This is the first time I have ever visited this dealership and left with a very favorable impression. Everyone I encountered was friendly, cordial, and truly professional. I would recommend University VW/Mazda to anyone.

The service department at University Volkswagen is friendly and professional. The entire experience if having my car repaired was positive and transparent. This is the first time a dealership working on my car emailed me a video showing my engine with a mechanic explaining the problem. I could plainly see the extent of the oil leak caused by a broken vacuum pump. I am very impressed with the detailed presentation. The repair took two days and I was driven home and picked up when my car was ready. I’m new to Albuquerque and will be returning to University Volkswagen for oil changes and maintenance on my car. The techs and mechanics are friendly, fair, and conscientious.

The service was great! Our salesman Micheal was nice and did a great job helping me pick the best car!

Everybody at University Volkswagen is great ! Totally no pressure to buy a vehicle. If you buy one its because you wanted to ! I highly recommend this dealership !!!

Friendly Sales Professional JacQuon!! Made the deal happen really easy and fast. Would recommend Jac’Quon for future car purchases and with family.

Okay, my car was a great price and purchased at University Volkswagen, but for service I drive across town to Fiesta Volkswagen due to better service and prices. The service man worker at University Volkswagen has spoken way too fast and always on hustling customers. They do not do this across the city, they have empathy for others.

Decided to wait at the dealership for the service to be completed and was told it could take up to 90 minutes. They were done in 35 minutes! Couldn’t have gone better! I loved the video about the work that was done. A big confidence booster. Thank you.

Super nice and awesome service! Appreciate you guys for all you do