The most helpful UPS store in the US, that I have been to. Maria is the most professional customer service representative, this store is across town and I still drive to it!

Good customer service, just dropped off an Amazon return, everything went great.

Maria, Bell, and the rest of the staff are always so helpful. So professional! Great Franchise UPS store!!!

Maria is the rudest UPS person I have ever had to deal with. She lacks critical thinking skills and manners.

Went to drop off an Amazon with a pre paid UPS label. Followed the directions from Amazon as stated in the email. Was informed that I would not be able to mail from their location without purchasing a box from them, starting at $12.00. Now I get it, they have to make a profit somehow, but making up false directions isn’t how to do it.

Internet down forcing staff to manually fill out documents for shipping. Seemed impatient while waiting on long customer line.

Great place of business. Bell and all of the ladies are great CSR’s!

I would like to share my experienced to everyone. I returned items to this UPS store. I accidentally left my small pouch wallet. I have cash and I have my important cards in there. The person named Bill who I believe work there is a very honest, very helpful and he is always friendly to everyone. He absolutely saved my day for returning my wallet. Only few people like Bill. I truly appreciate your kindness. Thanks again, Bill.

$2.00 to open a file and + .50 or .60 to print. Are they insane? This is for one piece of paper. Only books of stamps. I guess u less you are sending a UPS pre paid label this place is the worst and most expensive. I will never use UPS again to ship anything. That is sad they charge so much for nothing. Especially when theres FedEx, Staples, Office Depot and they dont charge rediculus amounts for their services. And on top the employee only mentioned it because I asked. She was perfectly happy to have had me email her a page to print and try and charge me almost $3. I should have let her so it then tell her no and have wasted her time and supplies. Rediculus. Bad company and customer service.

Drivers licence, birth certificate and ss card isnt good enough to open a mailbox. But a Costco card would work. Bureaucracy at its finest.

Fast service, quick returns to amazon.

This store has great service on everything.They have a notary who assists with my legal documentation.I do not print color documents often enough at my home office to prevent the printer ink from drying out, so I have all my color documents printed at this UPS Store. In the long run, it saves me money since I do not need to buy the various color ink cartridges. The color prints always look beautiful since they have very high-quality printers.If a package for me is delivered from UPS, FedEx or the USPS, and it requires a signature, the team members are there to sign for it so I will be able to pick up the package at my convenience when I come to get my mail.The new management at this location keeps the store open for business on Sundays, which is convenient if I have a package to retrieve and/or I need some of their services at the last minute before my Monday morning meeting.Since I have a business mailbox at the UPS store, I have all my packages delivered there so the porch pirates strike out at my home.I like it better than a PO Box since UPS, FedEx and the USPS will deliver to a UPS store, 7 days a week – that is not the case for a PO Box.The store at Tramway & Central is located right next door to many businesses which makes it very convenient for me when I come to get my mail.I am always greeted with a smile. The associates are trained on every task so the high efficiency of the services make my time more productive.They have a multitude of shipping boxes, materials and packaging expertise. Therefore, when I travel for business, I use this UPS Store to package and ship my needed items to the destination city. I ask them to ship to the hotel or a nearby UPS store so when I arrive to the destination, I can retrieve the items prior to my meetings. This has been a huge time-saver and makes the travel preparation more cost effective for me.Frances, Jessica, Bell, Kayla and Francesco make a great team and back each other up to ensure the customers get great service. I see them work together with customers every time I visit the store.I’ve been renting a box there for 23 years and notice the services get better each year!Since we no longer have a FAX machine at our business, we can send & receive FAX’s at the UPS store. If they receive a FAX for me, I ask them to scan and email it to me so it saves me a trip to retrieve the FAX document; and I get it immediately no matter where I am.Two years ago, I needed to travel outside the country on a family vacation. I was able to get my passport photos from the UPS team at Central & Tramway.When I need a large colorful banner for marketing my company (for a trade show or similar), I create the file with PowerPoint and then email the file (as a PDF) to the UPS store. The next day the large banner is complete, rolled up and ready for my use.

Jan is a hard working individual who deserves respect. She deals with a great deal of problematic customers in a very matter of fact way. If you are kind and respectful to her, she is kind and respectful to you. I think we all need to stop thinking we can treat people poorly and deserve respect in return. Be kind to others, it will take you a very long way in life. I have been a customer for over six years now and have never had a problem with any staff. How is that?? Treat others the way you would like to be treated. Try it. It works. Attitude is everything.

We use this UPS store often to ship and send back. However this week when we walked up we were approached by a lady asking us for $30 in exchange for her coat. After working all day and paying for what we have legitimately this just doesnt sit well with us. Not stores fault but they definitely need to be aware of this type of activity outside.

Since the new ownership I don’t have my own mailbox; my packages and mail are piled up in a stack of other people’s packages. They signed for one of my packages then lost it. The staff was unwilling to try to find my package and told me to wait 3-4 days for it to show up. I won’t be renewing my mailbox. Terrible service.

10 minutes from home. Clean, well-stocked store, and hours convenient. Agents always friendly polite, well-informed, know their job well! Offer help and suggestions. No computer glitches and tracking accurate.Oops. This review was intended for store on Wyoming. At Central Ave location, clerks surely and not very helpful!!!

My family and then my small Business, have been customers of the UPS Store since it opened. Professional Service, wonderful, friendly and knowledgeable staff. A real asset to my business

I love UPS and prefer it to the post office. Every time I go into one of the UPS stores, there is always a happy and helpful employee who takes care of the Amazon return (I shop on Amazon a lot) or other business-related things. Today I decided to go to the UPS store location close to my home. The employee at the UPS ForHill location had the worst attitude; he was rude, and I felt unwelcome. I did the usual thing, leaving the box on the counter and politely said that I needed to return the package to Amazon. The man asked me to put the return label in a plastic holder, which was fine (but I have never been asked to do this before), and I thought nothing more of it. When the UPS employee was finished closing up the package, he said we were all set. I asked if he could please give me a receipt since this is important in case the package gets lost, he did so with the grumpiest attitude. I am not the most fragile person and do not need special treatment of any kind, but I do appreciate good customer service. I think I will go to one of the UPS stores close to my office from now on.

This is a GREAT local business that I have been using for over 10-years. It is very professionally managed, friendly and highly competent. Ive never had a negative experience in this store during all of the years Ive done business here.

Definite improvement! When I first started doing business at this location last summer, I completely understood why this location got such bad reviews within my first 5 minutes of being there. However, it appears UPS realized this problem and got some new managment and staff and theyve been working hard to make this location a better business. I am greeted when I come and the staff is very friendly and helpful. I will continue to do business here and feel they really trying to bring this place up.

Super helpful staff. They were attentive to delicate items being shipped. Friendly place that took care of business.

Always a good experience. Just wish your trucks were cleaner so that when I get my package it’s not filthy. But the people are always pleasant and helpful. It’s just your dirty trucks are a problem.

I have been making copies and shipping packages from this UPS store for years. Jan and her staff are always professional and very helpful. I particularly like the option of purchasing a copy card for self-service copies- its quite a bargain. For me, this is the most convenient and friendly UPS store in Abq.

Great place to go. I would rather go here then the post office. The staff is friendly and you can get in and out in a timely manner.

Wouldnt accept my return package because of superficial damage to the box. item being returned had already lost all value. cost of a new box was equal to the cost of the item being returned. the cashier was very nice and let me use their dumpster. some responses from the owner are rather petty and honestly creepy, so Ill make a point to use other locations in the future.

Older lady with short curly hair is mean and rude. Never friendly, I go there frequently to shop packages and once I needed a single piece of tape and she threw a fit saying they have to buy their own tape because they are independently franchised. The rest of the staff seems nice enough but seem to be on edge when she is around. I go to the ups on Wyoming when I can afford the time because of her.

Ive only been here a few times, and the most recent time will be my last. The times when I drop a box off, they seem to have a really big issue with providing a receipt, saying that my tracking number is my receipt. No, a tracking number is a tracking number. What I want is a confirmation that I dropped it off with you. The lady there gave a poor excuse that they are in independently-owned franchise, and that they dont have to provide a receipt. Guess what? Even franchises have to follow rules. I called the UPS customer service number, and they confirmed that if a customer asks for a receipt, the UPS franchise should provide one. How is it that every other competitor can do this, even other UPS stores, but for whatever reason these guys cant figure it out.

I was shocked by the absolute disregard for customer service at this UPS Store location. The woman working behind the counter does not make eye contact, has a terrible attitude, and made countless comments that displayed a total and utter lack of business acumen. When I left, I truly felt as if I had just interacted with the most miserable employees. I will not be returning to this location and will only be visiting the Wyoming location moving forward.

This UPS store is a great place to mail packages and boxes, to scan and print important papers, and to send messages. The store also has cute cards for sale, and many paper products. The people who work in the UPS store are always friendly and helpful.

Drop packages alot. I asked for a drop Receipt. argue with me about needing it. I need it for contracts who require Receipt. then I say in just going to email the picture of the Receipt and I dont want the coupon they are sticking it to. its a waste of paper. says store policy. I take my picture of the Receipt and throw it away I front of her. rude lady. always rude.

AVOID this location. Went in to have a defective product shipped back to Amazon. I didnt have enough tape for the box so I asked the the woman running the counter to tape it and they told me it would be $5. Every other UPS Store Ive been in has quoted me $1 per 2ft of tape. When I brought this up the woman rudely told me that was their price and if I didnt like it to just buy some tape and do it myself. I did that and then I asked for a drop off receipt. She told to go online and find it through Amazon. When I countered that this monitor was expensive and I just wanted proof that I had dropped it off in case something happened to the shipment she responded by saying that it was my responsibility to keep track of these things. Im sorry buy these are basic shipping courtesies and I dont understand why the staff acts like the customers imposing ridiculous demands. Save yourself a hassle and go somewhere else.

Rude staff! I personally print out my own postage from their site and just drop it off. The point of that is to not wait in the long lines. At least that want I was told. I will be going to the other office in Albuquerque from now on. They are much nicer!

So rude everytime I go there. This last time was no different. Finding a different location to go to. Interesting how management has not addressed this as our seems to a trend with the other reviews.

I have to agree with some of the negative reviews of this place, though I’d stop short of calling the employees “rude.” Although the hours are great, and make dropping off packages very convenient, it is very obvious that the employees are not interested in people like me who aren’t funneling money into their company by shipping with them, or using their other services. Every single time I go into the store with a package, I ask for a drop-off receipt. Every single time, I am told that my tracking number is my receipt. This is total BS. I don’t know about you, but I have had packages go through the entire shipment process without ever having an update logged in the tracking system. My worst fear is that I will drop off a package, not get a receipt showing that I dropped it off, and then it will get lost. Let me ask you something UPS Store: If I drop off my package with you, and I don’t get a drop-off receipt, and then UPS loses the package, and there is no tracking information, how the heck am I supposed to prove to UPS that I ever dropped the package off to you?I just dropped a package off today at this location, and asked the employees there the very same question. They looked at me like I was an idiot, and repeated several times that the tracking number is my receipt. Either they didn’t understand what I was trying to tell them (not likely... I doubt they’re stupid), or - more likely - the owner hates paying for the paper to print drop-off receipts. Sorry, but that’s just the cost of doing business. Bad reviews aren’t worth saving a little bit of money on paper.Stop giving me a hard time about asking for drop-off receipts, or get out of the business of accepting packages for drop off for UPS. Plain and simple

I tried to give this place the benefit of the doubt, even after all of the bad customer reviews. I was always kind to the employees. The two younger ladies were very pleasant, HOWEVER the manager is absolutely intolerable. I go in to drop off prepaid packages for my local business at 6:29. I understand it’s a bit of s crunch, but if your hours are from 10:00 to 6:30 then those are the hours you work and provide services, simple as that! I was then promptly told that they had already done the paper work and were not accepting any more packages, as I see the driver loading up boxes behind the counter. I was also told that they accept packages “until now” not 6:30 but when it was convenient for them. SHE ALSO CALLED ME RUDE FOR DROPPING PACKAGES OFF AT 6:29?! If you would like to be treated with respect and kindness, AVOID this place at all costs. I can not stress that enough.

The older lady with curly hair who works here is so difficult. She is never friendly, has a mean look on her face and is very rude. I just don’t like dealing with her. The other employees are so nice but she just isn’t.

An unfortunate experience. A piece of tape long enough to seal a prepaid return box would be a very good investment in good customer relations. To charge $2+tax for a 30 inch length of tape is price gouging, plain and simple. I will make sure that everyone I know who uses UPS knows about this practice at this store. I advise everyone to avoid this store and its rude employees. There are plenty of other UPS locations in town with more helpful employees - be sure to use those. Reward the good, avoid the bad.

Agreeing with the comments on here. Jan was extremely rude!! I will drive extra to go to the UPS Store located at 2270 Wyoming Blvd NE Ste d, Albuquerque, NM 87112. I encourage you to do the same. The employees there are ALWAYS happy and eager to help.

We have used this store many times as it was the most convenient. The employees there have a bad attitude and have been rude to both me and my husband at all the different times we have been. I have not had one good experience there. I will not go there again.

Very helpful staff. I needed to get several packages to Boston at the last minute. Thank you!

Always fast, easy and polite. Never have any issues here.

Great customer service. Always friendly, fast and easy to do business with.

Very pleasant and welcoming.

Extremely rude staff. I asked for a receipt when dropping off a package and was told the tracking number was my receipt. When I explained that I just wanted proof that I had delivered the package to the store for return, the employee told me if I didnt like it, I could take my package to the real UPS location because this was a locally owned store. I just wanted a receipt, it only takes 20 seconds to print it out. I dont see the need for such hostility.

Jan and her staff have always been very helpful and professional and I have been dealing with them for at least five years. I think the bad reviews posted here are by people who just like to find fault, whether it is warranted or not. Or maybe they just had a bad day and needed to make someone feel worse than they did.

This has always been a great place to take care of shipping and mailing needs of any kind. Parking is convenient, the store is bright and clean, and the folks are very pleasant and helpful.

Always helpful and efficient for over 10 years, we use this store for all our US shipping needs.

People were very friendly and took care of my return quickly and efficiently.

I have been a customer of this store for many years. Everyone there has always been helpful and courteous. They even take time to notify me when perishable items arrive. I strongly recommend using this store.

Friendly and efficient staff

Great customer service! Friendly, helpful employees! In & out in a jiffy! I ship all my packages with them!

Simply very rude employees. I came to drop off a pre-paid package that I had not tapped the label onto. I understand that they do not get paid for these, but I was told very unprofessionaly. They did not end up charging me for the tape, although I would have paid for it. I would much rather go to a different location that has better customer service and polite employees.

Been renting a box at this UPS Store for over 9 months. Received many packages, sent packages, made copies, etc. Jan, Bell, and Kayla are the best: personable, friendly, professional . . . could not ask for better service.

Review Update:New ownership has completely turned this UPS store around. Very welcoming and friendly staff, and they are happy to accept pre-paid label packages and promptly issue you a tracking receipt. Thank you new owners!Old Review:Extremely rude staff. I believe Jessica is the manager, and its clear that this lack of customer service comes from the top down. UPS corporate really needs to look at this location and make some necessary changes. If you plan to drop off packages which already have prepaid labels, they couldnt care less - and look at you as a burden.

Efficient, friendly; and particularly helpful with computer issues there in the office. Jan is a very, very good manager.

Will not go back to this ups store again! Went to drop off package to ship out today, simply asked to put a little tape on a tear in the corner and a little tape across the label to secure. The woman was very rude and aggressive about it. Really, it was a small amount of tape... I was very nice when making my request. Did not deserve that kind of treatment!

This is the only UPS Store that I have issues with ... staff seems to come and go from this store but they all seem to exhibit the same lack of customer service (rude, argumentative and abrupt) and my thought is it all stems from the owner. They will absolutely argue with you about providing a drop-off package receipt. I went in on Saturday and the man behind the counter started to argue with me when I asked for a drop-off package receipt ... he started his canned response of you should already have the tracking information, when I cut him off and equally abruptly informed him that I did not need a tracking receipt, but I wanted a drop-off package receipt showing that I had indeed dropped the package off at this UPS Store. I insist on this because this store misplaced a package I had dropped off a few years back and ironically the store owner asked what proof I had that I had dropped it off. Needless to say, after that experience, I have insisted on drop-off package receipt. I try to use this location as little as possible, but every now and then I have to drop packages off there, even knowing that it is going to be a hassle every time. Stand your ground and ask for a receipt and if they refuse to provide it or give you a hard time, then report it to UPS Customer Service. Its ridiculous that this behavior has gone on for so long. If it weret for the location of the store, I think they would have been out of business a long time ago.

Rude and charged us $14 per package to hold boxes shipped to them. No mention of this when they called to ask what the packages were for. And I’ve never been charged to hold a package before. This location needs a serious revamp in customer service and the owner needs to understand that being rude to customers is not a way to increase your business in this modern day.

Love the customer services, very helpful.Thank You all.

Jessica is rude and doesnt give out correct information. After I was told one thing and asked to call the customer service center I did, then when the customer service center called her she said stuff was already picked up and there was nothing she could do, she advised me that they dont get paid if they dont send packages back when they arent picked up in 5 days. So it sounds to me like she was more concerned about getting paid rather than giving me 1 more day to make it to a city that is an hour away and I have been unable to get there. Thanks Jessica for your obvious unconcern for customer service. you should in a different profession that doesnt need to have anything to do with helping people.... maybe go into collections so you can be a inconsiderate person like you really are.

The employees were very busy, but friendly and knowledgeable.

Went to store and had package expidited quickly and efficiently very helpful 4 star

Ive used this location for over twenty years and continue going because of the customer service. Highly recommend!

Always professional and kind. Great customer service. Easy in and out. Have been using this store for years.

They totally lost a package that should have been delivered in 2 days,causing someone to have to go to emergency room.package NEVER arrived, was returned and the manager Jan, totally had an attitude about it, never an apology. When I requested a full refund, I was shorted,and never got the full amount back. People, NO CUSTOMER SERVICE HERE, take your business elsewhere! I can see NOW why they only have a two-star rating!!

They were cheerful and helpful with packaging and setting up a mail box. We use them a lot.

My first visit to the store and wont be going back. The manager charged me to print off three UPS shipping labels and wasnt very friendly in the process. Theres plenty of other locations in Albuquerque. Dont pick this one.

Very unhappy with my visit to this store...very rude, unhelpful and overall apathetic person working the counter. I will never return to this store. I have gone to other ups stores with very friendly, helpful staff. This location is awful, I will never return, and will be telling everyone I know to avoid it also!

Pleasant people and efficient service. Always appreciated.

Quick and friendly!

The two women who work here are always so rude. Today I asked for a receipt and one of the women told me that they cant afford to give people receipts and the paper is too expensive. Once I dropped off a package without receipt and the item was never scanned. When I put the tracking info there was nothing as if I never dropped it off. It took so much time and effort and I was not able to receive a refund. If any of u two are reading this, anytime I go there, I WILL be given my receipt. If u cant afford the usual costs of running a business then maybe you should leave it to someone who can.The owner response is unacceptable. I will be reporting this business.

Didnt know they had a package for me there and I kept waiting for it. No note left on my door and no notification. Seems that requesting for a package to be held there previously made it a permanent request for my address. Asked them to hold it for a day longer for me (1 more day) and they cant make an exception.

Jan and her team are very knowledgeable and eager to assist with any services needed. They know their business!

They were polite and professional and answered all of my questions.

Fast and easy. Staff was pleasant.

Great sevice...courteousness of all employees. Very helpful thank you for all the work you ALL do

Quick service, friendly service. But had to ask for receipt--wasnt offered.

They rock and are super helpful never had a bad experience I will go all they way across the city just to go to this one

Always recieved exceptional service.

Attempted to drop off a UPS package. encounter an older lady, who refused to give any official UPS receipt. said only she would hand write the tracking number and nothing more. reminded her that getting a standard UPS receipt, is a normal and expected, as it can prove if transaction had occurred. she did not agree, stating that she would not give any UPS receipt. reminded her that by some order of franchise, and /or/ city regulation, she has to give a receipt FOR TRANSACTION BEING MADE,she replied no..I dont have to give you any receipt..take your business other places I took my package to another UPS store, and received a formal, as always expected, ALONG WITH MUCH PROFESSIONALLY, UPS receipt. IF YOU DECIDE TO TAKE YOUR PACKAGES TO THIS PLACE, AND JUST GET A HAND WRITTEN TRACKING NUMBER TO TAKE HER WORD FOR IT, JUST REMEMBER, THAT IN THE EVENT OF NUMBER BEING INCORRECT, YOUR PACKAGE DIDNT MAKE IT THERE, THAT HAND WRITTEN NUMBER SHE BRAGS ABOUT, WOULD GIVE YOU ZERO GROUND, THAT CAN SUPPORT, YOU ACTUALLY DROPPED OFF A PACKAGE!!!! THE ONLY WEIRD AND UNPROFESSIONAL UPS STORE IN TOWN THAT I KNOW OF.

Everyone is very friendly and helpful! I do all my printing and shipping at this store!

Friendly staff, very efficient and reliable.

I came to this store. The staff was so helpful and friendly. Were very patient with me.

Very unfriendly and rude staff wanted to charge me for a piece of tape!

Just spent $13.07 to send a 9-page fax to a local number without telling me a price first... I was shocked! Jan was very impolite/rude when I asked seriously? Guess Ill buy a new fax machine.

Had what I needed and processed it fast.

Have used this store alot! Great staff, knowledgeable and friendly!

Very rude, asked for a receipt for my returned package, lady said you should have one at home, I said I do however that does not prove I dropped it off, she reluctantly gave me one, gave me a dirty look.

Easy access, fast and friendly service

Good service, fast too.

Staff and manager dont understand what a receipt is and become annoyed if you insist they give you one.

I will Never use UPS for anything after going to this shop - do yourself a favor and go (anywhere else) these are my favorite kind of business owners (amazingly dim) with a bad attitude - if UPS actually knew how to run their massive business they would shut this location down

Knowledgeable staff and very pleasant

This place will nickel and dime you death. $2.50 to use a computer for less than five minutes and a quarter to print a single page. I was spared the charge for a piece of tape on the box...this time, but I got the speech about a $2.00 fee to tape a box. I was considering taking my shredding to them, but they might charge me to open the bin.

The worst customer service..... the lady behind the counter was rude and could care less.... next time i will schedule a pick up! Two thumbs down👎👎on top of 1 Star.

BEWARE there is a lack of customer service at this location. And you will incur a $2+ charge to use their tape.

Overpriced ...go to another store

Conscientious staff, hard working, trusted

The service is terrible!!!! She did not respect customer at all. She said I waste her time, since I need a receipt!!!!!!! How horrible is her attitude!!!!

2.29 to print one sheet of black & white paper!!!