user
TopTech Computer Repair
8332 Richmond Hwy #205, Alexandria, VA 22309, United States
Appearance
TopTech Computer Repair
Comments
Je
Review №1

OMG they are AWESOME!!! And total lifesavers!!!!! Please please please trust them with your computer! They have very very fair prices, less than Apple directly! They explain everything right away, they answer the phone and emails very promptly, they are very personable and nice! My laptop stopped charging and was dead and they called me after hours, and had me back up and working again within 3 days! I am an attorney, and I live my life on my laptop and I was devastated when I thought my laptop was dead. They are literally amazing!!!!

Br
Review №2

They really knew what they were talking about and worked hard to make sure my laptop was fully repaired and in good condition. I brought the laptop in with two issues, and in addition to carefully diagnosing and addressing each issue, they also uncovered a third potential issue and took some measures to help with that. There was a frustrating hiccup that delayed the repair a little over a week, but it was not their fault at all, and they worked to adapt to and address that obstacle as quickly as possible. And the price was incredibly reasonable too.After my experience, I trust these guys expertise and I trust them to take proper care of the equipment their customers bring in. Would definitely recommend and would go back if a future computer problem pops up.

Ro
Review №3

Quick turnaround on my 6 year old PC that had a freezing problem. Great service at a decent price. Staff knowledgeable and personable. Highly recommend them!

Jo
Review №4

Reasons why i go out of my way to go see them for my computer needs- Great service, great price, friendly staff- they try to get to the bottom of what is wrong with your machine, even when it means spending more time on the repair- they dont try to upsell you and- Craig knows what hes doing

Ch
Review №5

Good experience at TopTech. Only reason for 4 rating was we could not accomplish original objective. My computer died suddenly and I wanted to clone hard drive to new laptop.We could not do it, due to Microsoft issues. But Craig and Alex kept me informed through the process, and helped in other ways like helping transfer over things like drivers and browser bookmarks. Happy to support a fellow local business, and they are now my outsourced IT team.

Ja
Review №6

My sons laptop was running super slow. They took their time to diagnose the problem and fixed it at a very reasonable fee. Great service.

Ma
Review №7

Excellent service provided with expertise and a great deal of patience. Alex and another tech(Don?) were phenomenal in working with an elderly disabled person needing computer repair. I am the man’s Geriatric care manager and I cannot thank TopTech enough for their patience and diligence to completely repair and solve my client’s computer issues. In addition to in home and office repairs to the computer, Alex spent hours on the phone with me on a Saturday to resolve password and other issues to assure my client had his internet and email access. I would highly recommend TopTech for any computer repair! Thank you so much for providing high quality service and kindness and patience to elderly computer users!

Ma
Review №8

I seriously would not take my computers anywhere else. I got to know these guys when they had the location at the antique center. I knew then when I had a repair, that I was being treated fairly. They have 5 techs who are extremely knowledgeable about all types of systems, even Macs. They also provide on-call services and can install entire networks for your home office or small business. Other tech repair shops in the area you can never feel quite so confident, but not at this place. These guys are absolute experts when it comes to computer repair and service.

Bl
Review №9

Alex had my computer fixed and updated in just 24 hours. Owner run small business. Smart teckie folks who want to help the less teckie folks out there. So grateful for Alexs help, knowledge, and kindness. Its frustrating/scary when your computer is not working. Im up and running now! These folks love a challenge... I highly recommend!

Pa
Review №10

Great customer service. Trustworthy and very competent with Macs and PCs. Just bought my fourth computer from these guys, I wouldnt buy a used computer from anyone else. So glad they are back in business after the fire at the Antiques Center. Like having your own, personal IT department!

Di
Review №11

I cant say enough about how good these guys are, brought my iMac in that every other local shop said they couldnt fix. TopTech gave me a free estimate and had it up and running the next day. If I could give 6 stars I would. Ill never take my machine anywhere else in the future. And the free chocolates and coffee arent bad either :).

Ba
Review №12

I recently spilled some liquid on my brand new computer. They were able to get the parts necessary to fix it, did a great job, answered all my questions and the pricing was very reasonable. Would highly recommend them.

St
Review №13

Fabulous customer service! Will definitely use them again.

Ma
Review №14

Got my laptop screen fixed here. Great customer service and it was done very fast! Highly recommend!

Ma
Review №15

Nothing appears to be complex for them to handle. Efficient, friendly & great prices.

Ch
Review №16

Good price on my MBP repair, short turnaround, knowledgeable staff

Pa
Review №17

Contacted Daryl at Toptech for diagnostic and installation/configuration of a backup external hard drive on my iMac home computer system, which was acting wonky.I am dealing with a broken leg currently and can’t drive so Daryl offered to come out to my home to check things out as I’m close by. So thankful for that. So the computer was acting up like it had a virus, and Daryl took the machine to their repair shop, diagnosed a failing hard drive, and we ended up buying a used iMac he had for sale. Great deal considering.They loaded all our files on the new machine, set up the backup system and even diagnosed a bad keyboard causing problems, all done professionally and in good humor.These guys are the best. Their communication skills and timely emails were a bonus. Would gladly recommend them and will use their services again.

Jo
Review №18

We fixed our daughters MacBook with them then it stopped working after two weeks. We took it back and after a week it stopped working again. When we tried to drop it off, they told us it was out of warranty. This is the worst experience ever, they wasted our time and took our money.

Do
Review №19

Excellent excellent customer service.

Information
6 Photos
19 Comments
4.8 Rating
  • Address:8332 Richmond Hwy #205, Alexandria, VA 22309, United States
  • Site:http://toptechva.com/
  • Phone:+1 703-436-4756
Categories
  • Computer store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:Closed
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • In-store pickup:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Similar organizations