Today 9/13/2021 at 10:27 am I visit store wow 👏 great service 100%%% it was best store I visited in my life ❤ Mr Sanchez born Ny and this great woman NY Rican her name start with S ....this lady wow thislider woman break the barrier of services I feel home . Thank you UPS store please manager I beg you 🙏 to check skedulle because with out them you` r nothing. 😊thank you always...Mr Frank

I go to this UPS store for all my AT&T returns, faxing, and copying I need to do. Very friendly staff always willing to give me their personal attention. Natasha was very friendly and helpful today. I do miss the lady that retired...she always went above and beyond, too. She was very helpful when my daughter had to ship a lot of items out of state. She even packed it for her!

This is the most unprofessional UPS store. They charged me 13$ for a paper mail package and lost it. We had tax documents in it and they say start an investigation rather than them doing it. It’s your responsibility after we hand you the mail. The address is perfectly written there. If there is a reading problem don’t join the job. This is truly unprofessional place. I don’t recommend this place at all. Drive a bit further and drop your package. If delivering mail is a problem for you guys stop wasting your and others time here. Go stay at home. Absolute nonsense of a place.

They definitely dont know how to handle people in a nice way - that hurts the image of UPS stores #UPSstore - for the next time I prefer to drive a few more miles not to visit this store - they were lost - they had no idea what to do to a return from amazon - they are rude with the costumers Regardless of the consequences - UPS should send them an area manager posing as a costumer to see what the people who enter this store to use the shipping service are experiencing.

I have used this location several times and the staff is always friendly, fast, and efficient!

The only UPS store I’ve ever visited that refused to help. All of the negative reviews of this store are extremely accurate. I visit various UPS stores multiple times a week, this is the only store that has made me question my loyalty to the company.To make it worse, is the condescending responses of the owner.

I read through reviews and think you are all doing too much. Theres nothing wrong with this store. Ive always been helped promptly and no one has ever treated me disrespectfully. One occasion the notary went above and beyond to help me. Never have a problem returning Amazon packages either.I think some of you are leaving reviews in bad faith just because you didnt package your items properly inside of the box. How is that their fault?

Ive been here a couple times to drop off packages and have had great customer service. All very professional, sweet and the store is nice and clean. I wish I remembered some of the staff names to give shout-outs, but thank you all for being great!

Ms Celine was the greatest she helped me figure out my package issues and she was able to solve the problem in and out in less then ten min highly recommended this place will be back agin

If I could give it a ZERO, I definitely would. UPS should not allow this place to use their name to represent their company. The customer service lacks to say the least and the employees are unprofessional. I will not return nor will I give a place like this my money. I will take my business elsewhere. I see why they are always so slow.

They charge you for everything. Had an Amazon rerun package. Ask them if they can help me print the label. They asked me to use their rental computer ($0.35) per minute and this computer was very slow. Then there is a $1 fee to tape your box(which thankfully the associate waved for me). Have done these things at FedEx(print label is free) and USPS(they just give you free scotch tape to use)

Big thank you to Tom from UPS for helping my family with Notary services.Ive been to this location a few times in recent months and the employees have been polite and helpful.

Bad customer service. The kids behind the desk were unprofessional except for one guy and not helpful at all. They kept asking for the wifi password for the store next door because there is no service in the building. The girl was not helpful and definitely was not in the mood to even attempt helping or listening. She did tell me that 99% of the time the ups drivers dont care about the packages and will scan and deliver wherever. Umm ok? Explains why the label on my package was ripped and the package somehow ended back Im my house. Will be looking for another ups store

An inconvenience store. I usually go to the UPS Store for the convenience and I dont mind paying a bit more for it. Unfortunately, for a business model that is based in convenience this specific stores policies are designed to inconvenience you. I had a couple packages to ship and an Amazon return as well. For the Amazon return, I ordered a print of my label online to be picked up at this location before I went. When I arrived, I was told it was this franchises policy that they could not print shipping labels becaue of viruses and fraud, even though I had already paid for the printing. However, they added, if I happened to have the file with me, I could rent their computer, at a cost of course, put my file on their computer, and print it. Im not sure the logic there of that being less susceptible to virues or fraud than using the corporate website to send the print to the store. Not having the file, I had to spend an hour of my day returning home, finding another place to print my label and then returning to the store. I understand that Amazon probably doesnt pay a lot to the store for handling these packages, but its a bad business decision to inconvenience your paying customers for no reason when convenience is really suppose to be the sole benefit of your business. I would have gladly paid more just to have my label I had already purchased, rather than have this store waste my time over nonsense.

Such a rip off. Extremely overpriced and on top of that they charge you $1 for every strip of tape they have to use on your box. Don’t even get me started with their printing fees.

If you don’t like personalized red carpet service this store may not be for you. I started doing business with them in 2014 when I was new in orlando and I still enjoy world class service. Whether its shipping, notary, passport photos, etc Natasha, Celena, Peter and Jonny are always super helpful and delightful!!!!

Advertises they open until 6pm on 12/19. Closes at 5. Garbage place.4/6/21 Edit: No, I did not mistake them for another store, as the response from the owner suggests. As you can see from other reviews, the store most certainly did have a discrepancy in hours opened online versus actual store hours several months ago. Kudos for fixing it.I do love how the management of this store seems to think that everything on these reviews that is complained about is not their fault. What an elitist mentality. :)

Dropped a prepaid package off and asked the guy working if he had any fragile stickers I could have. He said they sell them, and I politely agreed to purchase some. After he then couldn’t locate any for sale, I asked if I could just borrow a marker to write “fragile” on the side of the box. He agreed, but then just took my box, scanned it, and set it aside. I reminded him about the writing and he said he’d do it for me since the marker was “in the back of the store”. Not wanting to be a pest, I agreed and left. My package was delivered to my customer yesterday and was severely damaged. The customer sent me photos of the box and there was no “fragile” writing anywhere on it. Absolutely horrible customer service, believe the bad reviews about this location.

Excellent customer service from Janet and Pedro every time I need to ship my packages or use any other store services. Prompt, friendly and professional always providing great customer care. I would highly recommend this store for all your shipping needs. Thank you !

TERRIBLE. the hours posted online are different than posted. i came to day before to check on their hours for the holiday, and they had no sign posted of the updated hours. i basically wasted my time and gas to come to drop off my package. this store needs to communicate more effectively

I must say that I have read the reviews posted and I have also been witness to customers being rude to the staff here. Sometimes people are quick to point the finger but not at themselves. I utilize this location for a lot of services both personal and business with no issues ever! Natasha, Tom, Janet, Peeta and the crew here are very professional, friendly and fast. They give their customers personal attention and this place is always clean and orderly so the owner Omar does deserve some credit because this location is run right! This location stays busy and the staff there handles the customers very well! They never miss a beat! Great crew!

The staff at this location are very rude. Every time Ive gone into the place to ship something back to Amazon they give short answers and suggestions. Sometimes it feels like they are trying to pick a fight with Amazon customers. I know Amazon is their competition, but maybe if they were a little nicer to people they would get better reviews and more customers.

Rude, no customer service skills. They dont know how to handle returns. Rush, Rush...rude people. Stay away from this store.4/5 How can a customer select the wrong process if you dont explain customers what their options are ..and thats customer service.

Ms Janet deserves a Raise and a promotion! She’s the sweetest loving caring Woman Of God. She helped me with my stuff out of the kindness of her Heart. She’s my sister in Christ. Thank you Jesus for that woman. We talked about the Lord and she spoke some amazing things into my life. She’s an awesome UPS employee.

With so many alternative UPS locations why go to this one? Years ago it was fine but lately they have mindless zombies working there. Until they are fired or quit, avoid this place unless you like long waits and refusal of service when you reach the counter over the most trivial of issues. Today the kid behind the counter wanted to make a distinction between box and shipping box and wanted to charge me $7.95 for a shipping box for me to put my box into. I called UPS and told them this has never been an issue in the past and they told me as long as it is in a box that is in good condition, I dont need another box. I went to another UPS and they took the box no ifs ands or buts. I was in and out in less than 5 minutes. This is not the first time Im given grief at this location. At one time it was as good as any other location but now it is a hassle. Avoid this location at all costs. It gives UPS a bad name.

Extremely poor customer service for sure. If you see a lady name Natasha (not sure if it’s real name, she could be arrogant owner) then take your items and run out of store. She has no clue what amazon is and how to help customer with Amazon return. She is extremely proud to share a fact, “I am an old fashion girl and I don’t have an amazon account... I am unable to help you with your return, you need to contact Amazon for help, I can only scan a bar code.” In other words, It’s your problem and not mine. She is very proud of her ignorance when it comes to helping customers who use technology. She did a great job of sharing her biggest accomplishment of her life (when it comes to technology) and that is she has successfully figured out how to use a handheld bar code scanner at this UPS store. God forbid, if she is required to learn Amazon return procedure.... it would be no less than learning how to do a brain surgery.With all the negative reviews and reading same issues over and over again, it is very clear the owners are not serious about customer service. They are too busy counting all the money they can make from scamming customers Amazon and UPS are sending them.Anyhow, good luck future customers dealing with this crazy place, I am done for sure.

Contrary to the other reviews on here, Ive never had a poor experience at this UPS! One time I had to make copies of a notebook, but forgot to bring cash. One of the gentlemen continued to make copies of each page, making sure it was how I wanted while I went to grab cash from my car. Today, I went in with numerous Christmas cards/gifts and despite the Christmas rush, Janet meticulously went through each gift/card and informed me of all the different shipping modes and prices so I could make the best decision. Im lucky I live close to this UPS, but if you have a choice, pick this location!

Great service today

They hours say they close at 3pm on sunday why 215, 230 the store is close and people having a convo outside the store...

Worst ups store. Avoid if possible. No customer service. Employees do not look happy to be working. Never going back here

You can see by my post it’s 6:47They close at 7 PM but the Hispanic girl curly hair in a ponytail - too busy trying to close up shop to even wait on customersCounting the register, very rude!The other lady was very nice- tried to be helpful showed me how to log onto the computerNot the other girl -way too interested in closing up shop instead of waiting on customers during OPEN business hoursVery disappointing service -she was very rudeThey need to find new help keep the other lady get rid of the Hispanic girl who doesn’t know how to treat customers

Female associate would not take my amazon return unless I bought a box. She said that sending a package back to amazon without a box is not allowed, even though it clearly states on the amazon website that no box is required. Unprofessional!!

Google, and their door sign, say theyre open until 6:00. Planned our whole day around getting there by 6:00, and they were closed. Luckily theres a FedEx about 2 miles away to save the day.

Awesome store! Tom especially is always super helpful and always has a positive attitude.

We have had a good working relationship with this store #6377 for 5 years now. However, 1 of the employee continues to harass and bully my business and the all female staff. When is this going to stop? I have reached out to the owner and he is unwilling to help. We have contacted corporate.

UPDATE!!! 3 days later I posted a NEGATIVE review;The store owner said that he is not going to accept my packages just cuz I gave him a bad review on google maps. If you can’t cope with a negative feedback, try improving your customer service and keeping your promises. Grow up OMAR!Future customers; Watch out if you are going to leave them a negative feedback; YOU MAY BE BANNED cuz the owner can’t live with negative feedbacks that he deserves for some reason. Filed an official complaint with the corporate and More to fallow.first review;The store owner needs to obey the rules that are set by ups. The pickup time changes daily. You never know when the driver will come to pick them up. One day they will tell you it’s 5pm and next day 5:30 than 5:45 but according to the ups; it’s supped to be 6 where you will never get that at this location. Try heading to another store if you can. Also good luck with getting a good customer service by Omar !!!

Rude rude rude workers! I will never use this store again!

Bad customer service, employee acted like she coudnt walk to you cause of the pandemic WOW is all i have to say, as the guy stands in the back acting like he security.

Needed to ship 2 cell phones back to the carrier. They were inside their original phone boxes. Shipping was prepaid, but I needed 2 small bubble lined bags or boxes to ship them in. The store personnel said a box would be better. I said I wanted whatever was cheaper between bubble bags or boxes. She heard me. And proceeded to put them in boxes. $2.75 for each box. Bubble bags were $2.10. Its not the matter of .65 cents thats worth mentioning, its the fact that they did what would be beneficial for the store.

Asked them to print shipping label that was prepaid by amazon and they wouldnt do it. It wasnt company policy and they wanted me to pay to use one of their computers to print a prepaid label. Been to many UPS stores and the customer service is usually outstanding but this store values money more than customer loyalty from my experience.

Notery? Noooo come back at 2 PM like I have a 9 to 5 job .

We had a short amount of time to get out domestic and international shipments for several boxes. We also needed custom packing and insurance, with some items going to the US and another headed overseas.Omar was exceedingly helpful. He provided us with options for shipping time and costs, as well as options for the best packing for fragile items. He even made a hand truck available to us and helped us carry packages in from the car! He took special care to see that all the items we brought over two days were taken care of and shipped properly.I would recommend this UPS store to anyone, and I will certainly use it again if needed.

Horrible customer service

So disgusted with UPS policy on customer service. I brought in a package to send back and ran out of clear tape so instead of covering it in duct tape I was hoping to use some tape at UPS and I was told I had to pay a dollar for a few pieces of tape. But to make matters worse when I went to then pay for it with a card I was told it’s a $4 minimum charge. So then I had to get try and find some change in my car because I do not carry cash. Glad to know that UPS really cares about helping it’s customers. Don’t worry I won’t ever be back and I’ll make sure to let everyone know about your policy.

This store is super awesome. They are very helpful and are always attentive to my needs. I highly recommend everyone to come to this UPS Store. I am a frequent customer and Im never disappointed whenever I ship something. :)

They used to be able to print out your emails and now they changed the rules and shocker computer runs slow as hell but youre charged by the minute cost me $7 to print 12 pages. Save your time and print your stuff at work or at your apartment complex. Total rip-off!!!!

Been told that this store owner bans customers because of bad reviews. Reviews are out there for a reason; TO IMPROVE YOUR SERVICE QUALITY.

Came here to ship out some shoes I had, and Natasha was extremley nice and friendly and aided me in making this a very quick and easy transaction. Thank you again for your assistance, I will absoluetly be returning to this location.

Ignorant store owner omar!! I HEARD YOU BAN CUSTOMERS CUZ OF BAD REVIEWS AND I WILL AVOID YOUR LOCATION! and tell the older lady to not give customers religious lectures!!

Notary available onsite

I Have heard with these ears and saw with these eyes that THE STORE OWNER literally told a customer that IM NOT GOING TO ACCEPT YOUR PACKAGES JUST BECAUSE YOU GIVE ME A BAD REVIEW ON GOOGLE here it comes another one you selfish owner. BAN ME TOO IF YOU CAN!! and i will spread the message for more reviews!

Great location. Prices are right. Service is always quick and friendly. Never had an issue once with this store.

Read this review before using this location or its services. Omar is a certified scam artist. I went to this location at Gateway Crossings to return an Amazon item. Amazon sent a pre-paid return label which I transferred to a USB drive. Handed my USB drive to Omar as Ive done in the past at other UPS locations and walked over with him to the copier and printed one page black and white with the label. I also informed him that the top of the package would need to be taped. He advised it would be a $1 taping fee, no problem.Omar rang me up at the register and when I reached for my card the total was $3.84, I asked him where the new dollar amount came from since I only agreed to a $1 taping fee. He said there was a $2 Computer Use fee. This made me pause because the computer is on the other side of the small office. I pointed to the computer and said I didnt use the computer, in fact its not even on. He said normally he would have customers e-mail the file over to him which he would send to the printer and he was doing me a favor by walking my USB drive over to the printer to print it out. He also added that the Computer Use fee is normally $3 but he is giving me a discount. (A discount for a service I did not use).Rather than press the issue further I went to pay. He stopped me and said it has to be $4 minimum. Now Ive heard of FedEx putting a $10 temporary hold for prints on your card, but this was something entirely new to me. Again, I just wanted to leave at this point so put a smile on my face became very friendly, knowing I would wait until my package was shipped from that location and I would post a detailed review on as many review sites as I could. I grabbed the nearest object which was a 2 x 110 Yd Clear Tape Roll for $4.99 - The reciept breakdown is as follows:Taping Fee - $1.00Print B/W 8.5x11 QTY 2 (He charged me for 2 pages somehow) - $0.78Computer Use - $2.002 x 110 Yd Clear Tape - $4.99Subtotal $8.77Sales Tax $0.41The total came to $9.18After he gave me my receipt I realized that he also charged me for the page I printed (which is expected) however he charged me for a Computer Use fee in addition to that. I realize now he was attempting to get me as close to $4 as possible without going over so I would have to purchase another item.A normally free trip for a return via FedEx and other UPS stores turned into a $9.18 visit and I only used this location because I was on the other side of Altamonte Springs that day. The best thing I can do is warn people of this location. He is does not represent UPS well and other reviews can attest.Isnt it fraud to charge someone for services they did not receive? In the end, he needs that $9.18 more than I do.

This location needs to have customer service refresher to boost their skills. They are so grimy and looking to charge a fee for every little thing. I went there to return a package from Amazon, which I had to pay $8.19 for. The lady said it was $1 to tape the box. A dollar? For her to use one hand to tape a box. That’s ridiculous. I never ever have cash. I asked to use my card, she said then you’ll have to buy a roll of tape. A roll of tape just to tape one box? That’s outrageous. I can never leave this location satisfied, ever. It’s always a negative experience.

We ship a box to New York from that store and got lose in Nc. I dont recomend anybody usp specialy any shipment to ny. We are still waiting The insurance money

Wow!! I’m not surprised at all by all the poor reviews on this UPS location. Corporate needs to take a look at this location.

Just got my New PO BOX yesterday friendly staff recommend.

Would not print a shipping label to ship on our account with UPS. Charged $2 for us to use computer to print one. Only using FedEx from now on, they want you to ship with them, dont make it hard for their customers.

If you are shipping anything standard...shoes, letters, movies. It is a lot cheaper to go to the USPS store about 5 minutes away. They literally charge for everything, and present me with no other options besides next day shipping.

Im am shocked how incompetent this store is. I was told that i couldnt ship my item to austin, tx. Im guessing she just doesnt know what she is doing.

Wish I had read the reviews before walking in here. These people are rude is an understatement. Im surprised I wasnt charged a fee for asking a question. Post office is close by and do is FedEx. Avoid this place.

The woman working the front desk was very nice

Very helpful and nice

Very slow service. One person working the store. 30 min to help 2 guests with 7 people in line.

Amazon makes me use UPS to return products. I print the label send to me for the UPS store and apparently it was missing something. Their solution was to pay for their internet to print another label. How is it they cannot look it up if the label has been paid for and all it was missing is a bar code??????

Worst ups store Ive ever been too. Service is bad. They are liar and over charge. Do yourself a favor and go to a different store.

Run. Horrible customer service and management is terrible.

They say they close at 5 but they are closing at 4 on Saturdays. I lost my time driving there.

I was advised on a certain shipping method from UPS, my item was damaged in transit, and my claim was denied because they said I used the wrong shipping method.

Baaaad serves

Friendly and efficient.

Owner is completely incompetent and rude ..

Really nice staff

Not friendly at all!!

I have never had a bad experience like the tube with this irresponsible company that is and lies and thieves. My package was forfeited and they were not responsible for anything I lost the merchandise and shipping .... good thieves