Daisy took her time explaining my new phone to me and helping me set it up. She did this while efficiently helping other customers so no one felt ignored. I was in the store for quite awhile while data from my old phone was transferred to the new phone and I was impressed by her knowledge and proficiency.

By far the most unpleasant experience i ever had in customer experience. Rude employee’s. 2 women (not wearing name tags) one with a nose piercing and both ladies had glasses. Came into the store, did not get greeted or noticed for 30 minutes!!! They only had 1 customer the other lady with the nose piercing was on her phone after hitting her nicotine pen in the back room (unprofessional). When u attempted to ask a question i was brushed off by nose piercing girl. I dont understand their motives or sales work but Verizon needs to do something about this store. I will be reaching out to corporate to file complaints

Love this small retailer. New staff recently - good, friendly over phone and in person. Knowledgeable staffer Mo helped us with attentive service, no rushing us off or delaying research to fully answer our concerns. We left with exactly the basic phone hubby wanted. No pushy upsell, I got the info I needed to prepare for my next upgrade like I was sharing with my friend. Victra Verizon remains my go-to cellular shop. Convenient location in the southern half of Anaheim Plaza close by my other shopping faves.

Really helpful, I was having phone issues and they solved them right away . Got a great priced phone and now Im ready to go .

Sonia is always helpful, answers all my questions and finds solutions. She has a great team, very positive all the time . A bit of wait but it gets done

This location at the Anaheim plaza is just terrible. We had such a bad experience it really did make me think about switching over to a different company. And I have been with Verizon for years with no complaints! The manager is the worst. I ended up having to go to a corporate Verizon store to have them fix all their errors. It was no fun and took up so much time. Don’t go here!

Mo is amazing. He helped me with my new phone and was totally accommodating, friendly and super helpful. I will go back especially if he is working there. Great store and again ask for Mo

Great experience. Easy in and out process. Phone was broken. Abel offered good options. Upgraded and got a better calling plan. Im all fixed up now. 👍

It was the best customer service I have ever experienced with Verizon Wireless. Mo and Abel were very helpful, polite and kind to show me how my new iPhone works. Thank you so much for all your assistance. 😊👍

Awesome Awesome Awesome . I can not say that enough . Not a single time did I feel ignored all of my answered and clear with what i was getting . Clark, Daisy and their manager were really upbeat and funny had a blast buying at this location . Itemized receipts and everything they even explained again how each item broke down and I even got discounts . Thanks you Anaheim team, corporate couldn’t even match their customer service .

I arrived and was immediately acknowledged and assisted. The staff helped me switch over all my information and helped me activate my new phone. Great staff and great knowledge. Id give them 10 stars if I could.

I love this location. Everyone was very quick and helpful. I appreciate that they were so attentive to my needs. They asked the right questions and helped solve the issue within seconds. I recommend this store more than an authorized. Everyone was really nice 😊

Best service and professionalism... Abel was so patient and informative... I am visually impaired and he helped me with the upmost respect!!!

Very fast, friendly, and sincere customer service. Assisted with any task or question presented with great knowledge and left no question unanswered. Probably the best Verizon I have been to thus far.

All the staff was very pleasant and helpful. They worked hard to resolve any issues I ran across; the manager went out of his way to go pick up a cell phone from a different store that I wanted. That is excellent customer service.

Every time I go there the guys are great. They have great customer service skills very respectful and helpful. They explain things very through if I have any questions?. Keep up the good work...

Romano was an excellent sales associate at Verizon. He was extremely helpful and patient with me as I am somewhat technically challenged but he was so helpful and didn’t make me feel bad due to my inexperience with technology. He made what could have been an extremely stressful experience a good one.

Abel and staff were very helpful and patient with all my account needs. They went above and beyond to make sure I was happy. Outstanding customer service.

We came in and they Able and Flavio were great, fast and friendly. They had the knowledge and speed for all questions and incoming clients. You can tell despite the shortage in staff they worked as a team and like I said Efficiently. Will come back for any additional services as long as they are still working their.

Superb & Professional experience w/ Roumonos!I am so happy to receive my new 12 pro max! He ordered me a Pacific blue on the spot and delivered.Great rate! & white glove treatment 5 stars!! Very Kind! & totally understood me as a customer. In addition, helped me navigate thru the technical component.I can assure you. He is the BEST!!! Beyond words!!Forget the 11 pro max! It’s 12 pro max Baby!!!You will walk out smiling, I guarantee! & HAPPY!!!

Abel helped me out at this location. I felt bad showing up 30 minutes before closing but he was great helped me out right away got me set up with a phone! He had a great attitude even though it was close to closing. His customer service was 100 whether it be in the morning or minutes before closing. He was awesome. Thanks Abel!

Absolutely amazing! Would highly recommend coming here for all your Verizon needs. It has been a few years since I had purchased a new phone. I walked in to get pricing on adding a line with a new phone and upgrading my current iPhone 7+ model. Juan was very thorough and he answered all my questions and concerns. He informed me of all the promos to optimize the best deal. After we decided on the plan and the phones I would want I told them I would be back in a few days. After speaking with my sister of her wonderful new gift we opted to go back the very next day. Since they didn’t have the exact phones I wanted in stock, they would have been delayed and delivered after a few business days. However, Juan, with his outstanding customer service skills, went out of his way and picked up the phones from another Verizon store! Grateful and happy with our new phones! Manager and staff were all friendly and welcoming. It’s nice to shop at a business that cares :)

Very helpful. Excellent service. Highly recommended.

In short...my experience at this location was perfect. More then I expected. They addressed my issues, No hard sales pitch. Vary informative. I will be back👍

I spoke with Able at the front desk in regards to upgrading to-the new iPhone SE, I was unsure in because of the process of upgrading can be extremely stressful if you’re not speaking to the right person, he made the process very easy checked all the equipment that I purchased for the phone to make sure it worked properly. He is very knowledgeable of all aspects of Verizon‘s products.Thank you very much for being so courteous.

I went to this Verizon store after having been rebuffed at a big corporate store. The big one was quite frustrating, gave me NO HELP at all and made me feel like an inconvenience. Roumanos took extra time to help me with my app and purchase a phone. He was kind and considerate and really listened to my questions and concerns. I was relieved to have his assistance and left there a very happy customer.

So patient, so helpful with setting up my new phone. Thank you girls

I am beyond happy with the phone and deal I gotten today. But I specially want to recognize Roumanos outstanding customer Service. From walking in with a broken phone to walking out with a new one, Roumanos made my phone shopping a Breeze. He made sure I know all of my options and answered all my questions. I would Highly recommend this location if you want a great deal, outstanding customer service and a clean sanitary environment. Thank you so much Roumanos, I’ll definitely be back for all my phone needs.

Abel was very patient, and brought out a number of models for me to examine in order to make my decision on my new phone. We went back-and-forth and he pulled up specs for me so I could make the most informed decision I felt that I could make. He also brought out various protections Come and help me close out the deal that I wanted. Overall it waz a very good experience! Come and help me close out the deal that I wanted. Overall it waz a very good experience!

Girl was great . Help me with my problem it was a simple solution the other store that sold me the phone couldnt help with or didnt want to.

Very Helpful. Smooth transaction. He explain everything that I need to know. Thumbs Up!

Abel helped me out with set up my new phone one of the best experience ive received in a long time ill be coming here for all my future purchases

Be aware, I went to another verizon to ask for the price and trade in, they have the new phone that I want but it was almost time to closed the store, so I decide to come next day. Next day I went to this Verizon in Euclid st. (I was on my way to the first one but this was on my way), so I told them I want to trade in my phone and get the new one, first they said they didnt have it, no new phones, then they said that they have the new ones, I dont know but they sound like they wanted to make more money or they are doing something illegal. Just be careful and pay attention, or just go to another store.

I walked in needing a new phone case and these guys were more than helpful. They assisted me as soon as I walked in and were all extremely nice. I also purchased my phone from them as well and had the same experience. Would definitely recommend going here for all of your phone needs. Thanks again for all the help guys! :)

Abel has excellent customer service, I had a great experience, he is really professional and helps customers with a really great attitude!

Omg! These guys are amazing 👏 they always take their time with me to make sure Im all set up, they even call customer service support for me when I cant get thru,, I wont buy from any other store.

Abel and his associates were very helpful, knowledgeable and attentive to my friend and I and made sure to let us know what was happening every step of the way. I would definitely come here again for additional assistance in the future.

Great service and everything was fine and transfer all information from one phone to another great job great customer service

Great local store the guys there were ever helpful and very professional

Excellent service, great selection. Knowledgeable employees. No pressure sales. We got the phone we needed at the price we wanted to pay and my daughter loved it. Will be back for our next phones. Thank you.

Great employees. Very helpful and kind

The staff are very friendly and willing to help with your wireless needs.

BUYER BEWARE! This is a 3rd party seller store called Victra (dont be fooled by their Verizon sign outside). Although they say they are an authorized seller, I spoke with an actual Verizon customer service personnel and she stated there have been problems with this company with other customers.I came to the store on Euclid at beginning of April; customer service was great at first. Abel helped sell me a Samsung Galaxy S10E and he stated there was a $250 off promotion going on for that particular phone which was supposed to match the online Verizon deal, so of course I was sold on getting it. Later that night, when I was reviewing the receipt, I realized the $250 off promotional deal (which is approximately $10 less monthly for 2 years) wasnt honored so I went back to the store the following day to verify the purchase. Abel guaranteed that it was the deal and stated it will take 2 billing periods for it to be in effect.2 months later (now June), I went to the store and spoke with Ramon (the store manager) and he said to wait another month and if it doesnt come into effect by then, come back.1 month later (now July); Ramon wasnt there, but Angel was and looked into my situation and said he will speak with Ramon and let him know and have Ramon call me back. Never got a call back. 2 days later I called the store numerous times with no answer. Finally on the 4th call, someone picks up the phone, and when I asked for Ramon, this guy said he was with a client and he will have him call me back. This kid didnt even ask for my name or number, and I had to remind him to take it down. And of course, Ramon never called me back.The following day, I went back to the store, spoke to Ramon and he said because the promotional deal hasnt appeared on the bill, he will escalate the situation to the account manager. When I mentioned to him that I was trying to reach him the day before, he said he never received the message from anyone.So I wait a couple of weeks, and still nothing has happened. It is now August. I tried to call. Someone picked up and hung up on me. Called again, and everytime I called, it would ring a couple of times and go straight to voicemail. I am clearly mad at this point and decided to go to the store. There was only one couple in the store! Clearly no reason to not answer the phone especially when you have two workers at the storefront. Ramon was there and showed me that he sent out another email to the account manager and ccd me. Ramon understood my frustration and gave me his cellphone number. He said to wait a couple of days to get a email verification. At no surprise, I never received anything.It is now September. I text Ramon for updates. He replies that the account manager has finally reviewed it and the promotional deal was for $150 off and it should reflect the account in 2 billing cycles. Why do I have to wait another 2 months when this whole situation has been ongoing since April?! Ramon replies, I was not given any confirmation letter or number. You can call Verizon customer care and verify with them. At this point I have done with what I can do to rectify this situationI am frustrated because:1. As a last resort, Victra workers dumped my problem to Verizon customer care, but as a third party seller, Verizon has nothing to do with the promotional deal that Victra offers.2. They kept postponing to help with my situation and used the excuse of wait for the next billing cycle3. I had to initiate and ask for updates. I have been waiting patiently for 5 months. I have visited the store more times than I should just to get this situation cleared, only for them to say they did all they could4. I spent so much time driving there because no one answers their store phone (or when I do get someone, they hang up or never call me back)5. Customer service is only good when selling. But when theres a problem, they will leave you hanging. They dont keep word on their deals.

Juan was amazing and had so much patience with my little one and even played games with her. I don’t remember the other young mans name but he was also just as amazing ! Thanks guys!! Love my new phone !

Came in for a new phone and left with a new phone. Pretty straightforward transaction. The exception was the customer service. Both of the two young gentlemen went above and beyond in that department. They were helpful, friendly, and attentive.I would definitely come in here again.

After a very bad experience with another telephone company, my husband and I came to this store. Not only we bought 2 brand new phones, but met 2 very pleasant young store staff members by the name Alfonso and Diego. If I could give another star on top of the 5, I definitely would. Thank you Alfonso and Diego. Hopefully, This is the kind of service everyone gets. Smart, pleasant, customer friendly staff. Thank you very much.

It was great .

Really great experienceThe gentlemen helping me were so nice and patient. In general good peopleRodriguez mainly helped me and I called ahead and he has the phone waiting for me when I got in, while I was here I saw them help other customers and had great customer service with everyone, even a older lady that was hard of hearing, they were very patient with her.I usually dont walk in to phone shops but this one was easy and efficientGreat workersThank you again Rodriguez for your helpVery professional and kindWish I could Remember the other employees name.Thanks again 🙌🏼

Juan was outstanding. Helped me with issues with my account as well recommending phones that would suit me. This place is a one stop shop. I highly recommend this place.

On mid October, a month ago my phone never turned back on after a system update so I came here to see if there was anything they could do to help me get a phone or revive the one I already had. Abel and his partner on Friday morning did everything they could to try to save my phone. Unfortunately there was nothing that could be done that phone was forever dead but I appreciate the effort and awesome service they provided me with at the end I was able to get my phone the next day. These guys were great thank you abel and your co worker sorry I forgot his name.

I had a great experience here at this location! Juan helped me on my lunch break no less to upgrade my phone. He was patient and helpful and provided great feedback on their devices. As a young person; I didn’t feel pressured or misinformed on my purchase! Great Verizon

Very personable, knowledgeable, polite, thorough and a pleasure to deal with

Super guys and really knowledgeable. I won’t go anywhere else for my phone needs

After you purchase phones. You are on your own they hang up the phone on you when you inquiry for technical support.

Thanks for the top notch service Roumanos.

Juan R was super helpful to my wife and I. We came in with a problem and he understood the situation quickly and was able to resolve it for us painlessly. Excellent customer service!

Ive literally never had a better experience at any phone carrier. Abel and Romo went above and beyond for my port over. The exact phone I wanted wasnt in stock so Romo found it at another store and got it and brought it back for me.. Never seen that before! While I waited, Abel went over any promotions and told me about some cool places to check out while I was visiting.The best part of the entire experience is that I didnt feel like I was being pushed into promotions I didnt need. It didnt feel like I was talking to sales reps, which is something I cant say about my previous carrier.This is a level of service Ive never experienced before. These two reset the bar for what customer service should be and Im wholly thankful.

Helpful staff nice and fast service

Roumanso and Abel were so helpful. Very knowledgeable. Just like old school customer service. Better than the rep at another store wasnt interested in selling anything else than apple. Im a Samsung person. Ill be sure to use the store again as in.

Visited the store a couple of weeks ago to upgrade my phone. They told me there is a promotion going on with a LG premium smartphone where I can get a discount for 40% off and get another one for free. However, the phones were not in stock so they had to order two of them and told me they will make a call once they receive the phones by the following Tuesday. I waited out for a week, but didnt get a call back from them. So I called in, and they said the phones will come in next Tuesday. Okay that was fine, so I waited out for another week, but still didnt hear back from them. I made a call again and they told me the phones have arrived long ago.... and they didnt even apologize for not following up. That was a first red flag. Then, when I asked if the 40% discount and the buy one get one free promotion still applies, the same exact guy I talked to 2 weeks ago said he never mentioned about the 40% discount before and was never part of the promotion... This liar was another red flag. Will never visit this store again.

Fantastic serviceVery knowledgeableQuick and easy

The service was second to NONE. They knew how to handle all problems as well answer every question. I live in Bellflower but will drive to this Anaheim shop from here on out.

Abel was fantastic! Great customer service highly recommend go see Abel for all your Verizon needs! 🙌🏾 Great asset to Verizon!

Super helpful, kind, and welcoming! Thank you all!

I highly recommend this store! Romanos did an excellent job of helping me with getting all of my information from my old phone to my new phone and explaining the features on my new phone etc. He was extremely helpful and is an awesome pleasant person to work with!

Five Stars The gentlemen have me the best customer service with me losing my phone and him resolving that issue in under 5 minutes. Give this guy a raise.

Ok

1st of all they have friendly customer service They want beyond to try to get information from my old phone to my new one and I would Recommend Abel he went beyond to get all my information he is an excellent employee And his boss to

EXCELLENT. The customer service was friendly and professional. Selvia explained everything to me. Everyone working there was just wonderful.

I am not sure of the sales attendants names however we were in store (if this is the store in the walmart complex) on September 17th from Australia. The attendants were so friendly and helpful! 2 of the nicest, most helpful we met whilst in America.

Not the biggest fan but they do have a high quality and easily then nest network in the industry

Awesome customer service!

They were awesome. Even went to another location to get the color we wanted.

Dont even know what the point of this store is. It says curbside pickup but when i ask them if they can they say i have to go to a regular verizon store

This place is awesome, they know what they are doing and they are happy to explain anything you are having trouble with . Even through verizon wont let them merge accounts they explained exactly what I needed to do and gave me the phone number to expedite the process for me .

Super happ with the service and info given. New phone new goods. Thanks Abel, and Bavly, for the great service. Abel was awesome, attention to detail and knew his stuff.

Super nice and knowledgeable. Willing to solve problems, and provide quick prompt service.

I found this to be a very pleasant business exchange.I would definitely recommend this Verizon store to all my friends.

Great customer service! Couldn’t have asked for a better experience thanks to Juan!

I came in and Brian was very helpful! He was very helpful and showed us so many products for our plan. I would definitely come back here again!

Verizon was my favorite phone service

Abel was very helpful and patient with helping us transfer 5 lines and set up new phones.. thank you Abel

The folks here really know their stuff. Special shout out to Romanos, Abel, and Juan! Theyve helped me upgrade, replace damaged phones, and put on my otterbox for me like the grandma I am!

Brian Linares was very helpful getting my iPhone 8. He helped with the transfer from his old phone to the new one. Also gave me his number for any more help I might need visit this school when given the chance.

Victor was an excellent sales person who went above and beyond to make sure I was satisfied.

I DON’T GET PAY OR GET SPONSOR TO SAY THIS.I RECENTLY GOT PHONE PLAN AT VERIZON LOCATED AT ANAHEIM PLAZA.THE SERVICE WAS EXCELLENT, THE SALES ASSOCIATE MARCOS WAS REALLY HELPFUL AND HELP ME CHOOSE THE BEST PHONE PLAN, I ALSO GOT SOME ADDITIONAL ASSETS.

They keep their doors locked during the day time. When I went over today to ask some questions, they came over, unlocked the door and stood in the doorway asking me why I was there. What kind of service is that?

Very efficient and productive.

Sorry that I spent 5 hours, yes 5 there hours on Tuesday. Today is Wed and Ive tried calling ALL day and no one answers, it seems to go to voice mail. Ive been with Verizon 18 YEARS and never experienced such a bad situation!! The price for plans kept changing and so much confusion. We got switched to three different sales associates. Some issue with my account and my daughters being together???? They reopened a new account for me and ran a credit check! Really....again Ive been with Verizon for 18 years. I just hope my discount that Ive had doesnt get messed up. Id I dont talk with them by tomorrow, Ill be changing and making some corporate calls. I felt that I really got jerked around. If I had to pay the takes on a $660 phone, how does that come to over $75???? One of the things that was not true....

Roumanos was a huge help. He is very knowledgeable and set me up with the best phone for my needs.

My phone ran out of space so I had to go to the Verizon store and I met Selvia and she really went out of her way to help me get a new phone. She was very very patient about it as I was very indecisive.

I just got a new phone and Brian helped me set up my phone, much appreciated. Definitely will come back to this store.

Beyond disreputable. This store sold me a cell phone which stopped working after 2 months and they told me that the phone included a free tablet or free OnStar. They neglected to inform me of the 2 year service contract. If I could give less than 1 star I would. This store should refund me the phone call purchase price and reimburse me for the service contract. Stay away.

Brian was very helpful with explanation of new phones and correcting my bill. I will come back if I need help, thanks again

Stay away from this store, they tell you one thing and a few months later you see a huge increase on your phone bill. When I went in to the store, I had verizon tech support on the phone with me and I asked them about my problem. They stated that the worker that took my order was no longer in that store and was in Yorba Linda, that I need to find him and sort it out with him. The workers are very rude and good thing 611 heard the entire conversation. The store smelled like marijuana and they lock their doors. They had two upset customers that came in and wouldnt let them inside. I guess its common for this store.

Visited here to pick up a phone for my sister, Brian helped me. He was attentive and very helpful. I told him I was in quite a rush, he did his best to hurry the process. The store is on the rise from what I can tell from my experience. The customer service is good, their knowledge base of products and availability is great. They do try to push the “upsell” of some products, and were respectful when I declined. I don’t have any complaints about my experience, only suggestions. When someone explains they are on a tight schedule, and declines your first upsell offer, don’t follow the typical 3 strike rule, understand they appreciate your courtesy of honoring their time limits and will undoubtedly return to make future purchases because you respected their concerns and situation.Overall, Brian was great and the store gets 5 stars!I’ll be back in October to preorder mine and my husbands iPhone X’s!!!!Thanks !!

Brian went above and beyond all expectations it took multiple tries to get things done but he stayed in the game all the way. Love it good job Verizon if you need help this place is where you need to go honest and fair service

Brian was extremely helpful. He provided much neened info regarding different phones and plans.We purchase my 12 year old first phone.

Everything is good except the Bussnies hours on the website is wrong

The clerk helped me with a complicated problem and was very nice about it.New Review 11 December 2018. I wasnt in the door two seconds, I hadnt said anything, and the clerk greeted me with a racist insult. I am not going to pay my bill at this store again.