Met a Great young man there that helped me with some issues. THANKS

Listen… the better you treat your employees, the better the morale of the store! This will reflect how well your store will do! You can’t expect people who get treated like second class citizens to perform well! Management should go through sensitivity training. I’m honestly appalled at how some of your employees and ex employees have been and are being treated.

Worst customer service I’ve ever experienced, archaic return policy, misrepresentation of products and warranties, repeated attempts to access my account after purchase from this locations, terrible management (Chris M)>20 negative reviews about Chris M over the last 3 months, with zero positive reviews.You value my business? What actions have you taken? Seems like a lot of people in the comments are pointing the finger at a specific person. I filed a complaint a week ago, was told I would hear something back in 48hrs, still waiting....3wks still waiting.

Nick is awesome! He was able to transfer data/info from my old phone to my new one without any trouble. He was helpful, personable, and has an excellent sense of humor! I cant say enough how awesome my experience was, thanks again, Nick!

My daughter and I stopped in for some help with her iphone 11 and it was wonderful to be greeted by Devon. She was efficient, thorough, and very accommodating. Devon went above and beyond to attend to our needs, she was extremely informative! I would recommend stopping in to the Zeeb Rd. Ann Arbor Verizon location and asking for Devon!

Devon was INCREDIBLE! She was polite and very professional! I am so happy to know she works at my location! I will be back to see her and recommend her for assistance! (=

The manger Chris don’t care about his employees health. He’ll make them come to work if you have to have a surgery for cancer and even make you come to work if you have COVID. So, if you came to the store in the last 2 weeks you might wanna go get tested. Don’t support this location just go to another one. And Chris....DO BETTER 🗣

As a Verizon customer for almost 10 years … I find this very disappointing… You can not retain good customers without appreciating your team of employees. Internal customer service is just as important as your external customer service and bad treatment always trickles down. Christopher Mundy.. I don’t know who trained you, but your management skills leaves a lot to be considered in me and my family remaining Verizon customers. I’m also forwarding this review and situation to Verizon wireless. They need to know how gowireless is representing their corporation.

In the past when I stopped here for help with an odd phone issue, Matthew was knowledgeable and efficient as other reviewers said, also patient about explaining the situation and teaching me how to analyze it.So recently when my new Pixel phone had a frustrating technical problem, I came in again hoping for efficient help, and was sorry to find out that Matthew had moved.But Yay! Not to worry. Devon was great! She listened to my questions, asked me some questions to verify that she understood my description, and suggested a couple of solutions with the pro and con of each so I knew what to base my choice on. Her colleague, on hold on the phone for another customer, also made a suggestion for me while he was waiting because he had heard our discussion .They were both professional and thought outside the box to figure out the best solution *for me*. Although there is a Verizon store closer to me, driving a little farther to this GoWireless store is worth it for the technically adept - and friendly - help.

Christopher Mundy, shame on you. Do better by your employees.you cannot treat people like objects and hope get ahead. Vile. How can you be trusted to serve the community if this is what you do.

The manager, Christopher Mundy, is the anti-Christ. Just horrible. He deserves to be fired, but the company itself endorses this kind of behavior so Verizon, you also need to do wayyyyyy better.

I went to the Verizon store on Zeeb Rd. in Ann Arbor, MI. & Devon took care of all of my issues and also helped me save money. She was helpful beyond helpful. She is knowledgeable, can multitask and is able to offer assistance due to her expertise to navigate the Verizon system. She is extremely personable and knows the definition of customer service & care. In a perfect world, this type of professional treatment should always be what people strive to achieve.

Christopher Mundy will ask employees that need LIFE SAVING surgery to CANCEL THEM, he will also make COVID sick employees come to work. This is completely inhumane treatment. DO NOT SPONSOR THIS STORE!!!!

I went in to get a new phone and a man I belive to be named Chistopher Mundy asked what i was looking for. I told the seemingly kind man that i was looking to upgrade to a phone with better service and storage. He then said that it might be out of my price range, and when i asked why he said that people of my kind shouldnt have nice things anyway. Appauled, i went to the exit but before I could make it, he grabbed me, coughed in my face, spit on me, and threw me out onto the pavement. It was the worst, most dehumanizing experience of my life. Pls, if you are of color, do not go here

The worst and I mean THE WORST Verizon store EEEEVVVEEERRRR.!!!!. MUNDY Threw my phone after I asked him could it be fixed after throwing the phone he said not anymore and laughed..then proceeded to tie a collar around my neck and dog walk me out the store…it is really some psycho people in this world.

Went in here had lots of questions and Devon was great. She answered all my questions and helped me with everything I needed. Ive never had such great service in a phone store before. I will shop here for now on. If you need help or have questions ask for Devon she is amazing.

I tried to make a return and the manager Chris was so rude. I have never been treated so coldly by any phone store.

Devon was very helpful in getting us set up with a replacement phone. She provided options and good information so that we could make a choice that best fit our needs.

Devon at Ann Arbor on Zeeb is FANTASTIC... she took care of us in the most efficient manner I’ve seen in years as a customer. I am 70 and would hire 20 e aptly like her! I will never go anywhere else as long as she is working!!!!

Devon was super helpful. Very professional and friendly. Would definitely recommend this store to anyone with Verizon. Thanks for all your help and getting the note 20 set up for me Devon!

Fred was awesome! He went the extra mile to help transfer information from my mothers unsupported OS to her new phone. Best service ever. Highly recommended.

Staff was friendly, but I have been waiting for over a month for a credit on a charge cable I returned. Emails to the person that waited on me, store visits where they told me they would look into it... and no action. I even went as far on one email and asked for the item I returned to be given back so I’d at least have something for my money even if I didn’t have a use for it. Very frustrating!!!2/21/21 Update. I was back in the store 2 weeks ago. Staff told me that the return had to be verified by the franchise owner by verifying I brought the item back thru video review... they couldn’t do it on their own. I am still waiting for this credit for an item I took back before Christmas. Beware... do not purchase anything that you might bring back... you’ll be left holding the bag.

The worst ever. That Chris Mundy...we’ve got to do better.

I had a great experience visiting & purchasing a new phone. Devon is a rock star! She was helpful, explained everything & was very kind & understanding. Thank you, Devon!

Devon was the best Verizon rep I have ever worked with. Extremely patient, kind & understanding. Listened to my cell phones needs & then followed through, taking time to explain everything at my level. Devon does need help. She was the only one working with a constant influx of customers that she handled with utmost courtesy.Thanks, Devon!!

As a customer that has to deal with a lot of representatives due to my lack of care for my device. I’ve never actually had a delightful experience inside a Verizon store. Devon changed that with her awesome personality, willingness to help and her knowledge on how to get the job done. In and out with a brand new phone! Thanks for everything!

Manager kept aggressively pointing at his inner elbow and yelling sheesh during the transaction. When I asked for his name, he referred to himself as Deez. Overall confusing experience, would not go again.

Visited looking a suprise gift for my daughter. When I called and a real person answered the phone which was worth 5 starts alone. They had the item in stock (we have been looking for the item for a week). I went and the sales rep took excellent care of me. Would recommend this location for anyone looking for superior customer service.

Staff that helped us was great! I can’t remember her name but she works every day, all of the time at this location. Very friendly and helpful!

Terrible management that treats their staff awfully. Also does not care about COVID guidelines!!!

Devon went above and beyond helping me get a new phone. I have NEVER had anyone look deeply into saving me money with my monthly bill as she had. During this pandemic she gracefully handled the people in the store solely.I had an issue with storage with my new phone, I called and Devon said she would be there early and she would help me with my issue before her official working day started!Took care of my storage issue as promised...This type of work ethic is hard to come by in this day and age, I surely hope Devon is recognized as a superior employee and gets rewarded well for her outstanding service.

After trying several attempts to get our screen protectors replaced we stopped here for one final try... Devon was awesome!! She is very knowledgeable, friendly and helpful! Will be seeing her for all our future needs

I would never recommend this place to anyone management is awful Chris you need to do better.

Big thank you to Devon and Fred! They had to handle a couple tricky scenarios to get my phone situation taken care of - - and were patient, courteous and competent. If you need anything phone related, you can feel comfortable here that you will be taken care of!

Devon at Verizon was great! She didn’t miss a beat displaying continuous customer service while practicing social distancing protocol for Verizon store! Extremely attentive to customers needs. She specifically showed me a service that she actually has for her family plan personally and that added more value because of her experience! Looking forward to working with her with all my Verizon needs!

Devon did an excellent job helping me. She is really a super person. I would recommend her to anyone

Christopher Mundy needs to be let go immediately & The worst place to go in my opinion

Devon was awesome. She had me on my way super fast and got my phone switched over for me. She was super helpful and friendly. Ill be back for sure. Enjoying my Samsung s20 note ultra now. Thank you

Chris laughed at me cause I couldnt afford a iPhone and told me to leave and never come back highly recommended do not go to that store

Poorest customer service I have ever seen. I am switching phone companies.

Devon was amazing! She helped me switch my phone over to a new one and helped me use the promotions on the account. She was very clear with what she was doing and always made good conversation!!

Needed help figuring out my service plan this afternoon with the store being open for only one more hour, came in with a line ahead of me. Devon was working solo and rocked out the line and handled my needs quickly and got me all set up. Would recommend doing business at this store !

Professional and great customer service provided by all employees. However, Fred definitely went above and beyond to answer all of my questions and gave me the best service possible!

Devon and Clarissa were spot on with their customer service when I was in the other day. Very personable, very helpful and especially patient with the time that was needed to activate a new phone for my son.

Making people work when sick. Need to fire Chris the Manager. Very Rude also.

Devon and Fred are awesome, I definitely recommend this Verizon store to anyone. From the moment you enter they are friendly and super helpful. They are fantastic!!

Devon resolved our promlems on two separate phones. Our phones, in truth, need to be replaced and as such were causing us great grief. She worked as a tech sleuth to get both phones up and working. In a couple of months we will have Devon help us select new phones that will fit our needs. It is nice to know that such a competent and patient person is available to help diagnose and resolve our cellphone issues

Devon and Clarissa were amazing on Christmas eve and helped me out with everything I needed! Come see them

Great experience at this location. Devon summers was so helpful! I was in and out quick for a new screen protector. Highly recommend this location.

The manager Chris Mundy was so rude to customers and employees.

Devon was a great help and got us a good deal on two new iPhones!

Great service, friendly staff. Very helpful.

We cannot say enough good things about this Verizon Store. Matt gave us exceptional service! His patience with us, his ability to communicate, and his willingness to spend as much time as we needed was amazing. And we are very happy with the products that we purchased. Thanks, Matt!

Devon was very kind and knowledgeable. Will be back again.

The most helpful experience I’ve had in one of the Verizon stores. Absolutely amazing experience!

I had a great experience with their service, at the zeeb rd, Ann Arbor office.. The staff were so helpful and patiently solved my concerns and problems!! Thank you guys, thanks Devon.. 🙏🏻

Devon is super friendly. And always goes above and beyond to help me when I come to this location. Very clean store

Matt (with the long dark beard) was SUPER helpful! He was helping us with our problem while juggling SEVERAL other customers AND phones, and being the ONLY employee in the store, he did a magnificent job. Unfortunately, our issue was a technical one that even the tier 2 tech support couldnt solve because of the phone we had. But Matt gave a HUGELY VALIANT effort and was very pleasant and friendly the whole time!

UPDATE on 1/13/2021: I had another opportunity to experience excellent customer service today at this store. Devon helped me make some adjustments to our account. She was extremely helpful and we will definitely return to the store when we need new phones!HIGHLY recommended. Matt and Richard are warm and welcoming and highly skilled. They not only know their products but they helped us with a problem with another vendor and they MADE OUR DAY. Kudos to this store management and staff for presenting the top quality customer service weve come to expect from Verizon for many years. Thank you! Well happily refer people to your store every time we get a chance.

Amazing service, very helpful and a very uplifting person

Devon was absolutely amazing with the process and activation of my device quick and fast service with great customer service!!

Awesome store! Walked in needing to switch carriers and get new phones. We were expecting the usual 2-3 hours it takes at the sprint store and instead Keegan hooked us up with a great deal on 2 iPhone 11’s and unlimited plans and had us on the way in under 20 minutes - including cases and screen protectors and phones already provisioned!!!

Devon helped me enormously with my issues and was super friendly.

Our family has been doing business at this store since they opened. I’ve always experienced personal friendly prompt and professional service from every employee. Mellow environment. Coffee next door!

Walked in on a hot afternoon and met the coolest staff in phone sales. Megan worked on troubleshooting my old Turbo 2 as a browsed in the store. After a few moments we found that my tired old device would need replacement. She enlisted the help of another associate to help go over my options. Without any pressure they assisted me in picking out a new phone that fit my needs and budget. Megan helped me pick out accessories while a third staff member got my new one ready to go. Great staff, great experience 5 stars. Thanks .

Treats their staff VERY poorly!!!

I’ve had exceptional service from this location with Caruso in the past, however today was different. I walk in to a new guy named Trevius (looking at his phone while walking towards the counter) who sees me walk in with my children, avoids eye contact until I reach the counter then (again avoiding eye contact, looking at his phone still) asks me in a muffled voice, what brings you in? I said hi, is Beard (Caruso) in? No, he’s off. Okay, so I go on to explain to him that I need my case and screen replaced only for him to cut me off and ask me how long I’ve had the case, because we only replace cases 14 days from the purchase date. Then I explain to him I bought into a warranty program when I purchased the phone that replaces the case and screen protectors only to again be cut off and be told that he knows the policy and I don’t. I tried to explain to him again that this wasn’t my first time getting my case or screen protector replaced under this program and that this would be my third time and I’ve had other representatives help me. I was met with confrontation and animosity instead of even being asked to pull up my account. As a loyal Verizon & Go wireless customer I don’t need this in my life. The amount of money I pay each month for our family plan doesn’t warrant this type of service. I’m not sure if Trevius needs to be retrained in customer service or simply not work in the service industry, however I hope the next customer doesn’t experience what my children and I just experienced.

Great experience with Jake and Matthew. Store was 4 deep in customers and watched these guys help everyone thoroughly and generously. Once it was my turn my patience paid off. They spent lots of time with me and helped transfer some recent valuable photos that I would have hated to lose. I’ll be back here again for sure. Friendly guys that were very helpful.

Devon and Chris at the Verizon store on zeeb road Ann arbor scio area very very knowledgeable and very very helpful really appreciate them greatly I frequent that store quite often and today I had the pleasure of the two of them to wait on me and they did a great job with me and shared some new insight with me about some things and I really appreciated that greatly keep up the good work!!! ‼️

Devon and Cody helped me out with issues I had purchasing a screen protector package. Excellent customer service.

I had an excellent experience here. Matt was helping me and did a wonderful job explaining everything I had questions about. I asked so many questions and often the same one several times and he was extremely patient and helpful in guiding me towards a phone best suited for my needs. I was very concerned about being taken advantage of with the fees and insurance, as that has happened a lot in the past with other establishments, but the guys there today were extremely transparent with the fees and plans and the costs of everything. I had an extremely good experience and will definitely go back to this location next time I need something from Verizon!

The staff here was so awesome. Helpful. Friendly and informative. I would drive out of my way to go to this particular store because it was such a pleasant experience.

Matthew with a beard was a huge help during an ordeal with an in-store pickup that Verizon corporate messed up. He went above and beyond, even staying almost an hour past close, to help me get it straightened out so that I could walk out the door with a new phone for my son!! Will definitely go back for my next replacement!! Thanks so much Matthew-I really appreciate it and my son loves his totally macho, purple phone!! 😁

Great help very friendly very knowledgable I recommend devon.

Wonderful service the young man with the long hair and full beard he was awesome. He knows how to multi task and still make his customers comfortable. I believe his name was Matthew

Ive gotten my last couple phones from this location. The staff is knowledgeable about the products they sell and the service has always been quality on every visit. If anything was wrong, the staff were quick to correct any concerns I had. Matt and Jon were both very helpful. Ill continue to return to this store for any Verizon business they can help with.

Devon was really great and fun to work with and super helpful.

I dont usually write reviews but today we had great service! Matt L. was so patient and helped us get exactly what we needed. I feel like he genuinely wanted to help us. (The other two staff also seemed professional and friendly. )We will visit this Verizon exclusively from now on and we will always ask for Matt L.

Coming here EVERY time in the future if I need ANYthing for my phone! Fastest and supreme service! Excellent customer service -10 stars!Prior to this location I almost wrote off Verizon with all the terrible service received the last week trying to get my phone set up. Waiting for hours at the premium verizon retailer & best buy for nothing aside being ignored, mistreated and waste of time..never going back again. Thank you Go wireless for your amazing service, we will be back!! Verizon should give these guys credit for being better than their listed premium store.

Its true. Matt and Mazin actually make the process of switching providers and phones + all related headaches as painless and close to fun as is legally acceptable in their business! They are obviously not getting the industry memo that they are supposed to be as confusing and unhelpful as possible. Honest and straightforward. Matt even put off eating a pretty great dinner to help us out promptly. What more can you ask for?

Matthew C helped hook me up with an excellent phone suited to my needs. He was patient while explaining set up and maintenance, answered all of my questions in a satisfactory manner, and gave tech support when necessary. I would return to this store and company in the future.

Im not over exaggerating when I say I have gone in the store 3 different times to get a screen protector. And after constantly being told someone will call me when they have some in for my Google pixel 3 xl, I still yet have gotten a phone call even after being told, i will 100% make sure to call you back by the end of the day.Extremely disappointed.

Ive come here a few times and I am always greated with a warm smile and a friendly face. Richard and Matt are very smart and know their products. They are honest and open about everything they do. I highly suggest you shop here A+ service.

On 8/9/18 we stopped at the Zeeb Rd Verizon for some assistance with the hearing impaired options. Blake, the store manager, was an enormous help. Also, he did not make a sales pitch but he did let us know some options to improving my husband’s ability to use a cell phone. If we didn’t live in a different state we would only do business at the Zeeb Rd location. Thanks!

Super friendly, knowledgable, and helpful! Went in knowing only that I wanted a Samsung phone (made the switch) and left extremely happy and satisfied with my choice. Will definitely be stopping by again for future phone needs. Eager to get a Speck case for this gem ;) Thank you!!!

These guys are awesome! Matt (Bearded Matt), Matt (Manager), and Keegan (Manager) all took great care of me. Bearded Matt really helped me out, and made the sale really easy. These guys are great!

Dear Verizon,As a business Health Owner, I requested the help in the past at this Zeeb Rd Verizon Store and never felt embrace, yet a friend suggested that your staff, has been overhauled, so I went today. To my delight I was embraced by Matthew, who was patient, knowledgable, and a marvelous teacher. The last thing he said as I gathered my tote, cell phone and notes: please do not hesitate to come back, if you have any questions.Hours later, I was unable to re-enter, correct and re-send my Health History Form, I thought I had sucessfully made. Since Matthew, sent me off with such a kind offer, I was not feeling timid to bring my questions back.Matthew was engaged with two clients. With no hesitation, Anom approached me with a similar kindness and offer to guide me as I added the data I lacked.We 74 year olds, did not teethe on cell phones, so we truly appreciate being shown and given a chance to follow the lead of those who know short cuts and how to approach using new input.Both Matthew and Anon are marvelous additions to your Zeeb Road -Verizon Store. I have already suggested that two of my clients shop for products in your store, because your staff made time to help me feel empowered with such simple directions. Armon handed me my phone, made it appear easy to follow his lead and I was successful! Thank You!One Happy...Little Old Lady,Linda Sinkule

I went in to get my daughter a Gizmo watch and Megan was extremely patient and helpful! She went above and beyond to get us the best deal and make sure we knew how to use it.

The assistant store manager,Keegan, was so efficient and helpful. He listened to me and provided the exact product I needed which was reasonably priced. I was in and out in record time and prepared to see what would be on my next bill. So grateful!

Matt C is awesome. Very helpful. Stays calm even when it’s busy and he’s the only one in the store.

Matt Lovell is very nice and friendly. This is my go to spot for all my phone needs. Thanks guys

Keegan is rematkable. He takes time to hear what customers have to say and then suggests a course of action thats best suited for the customers needs. Always a pleasure to deal with.

Matt Lovell is a gem! He made my day, which was going quite poorly, much, much better! He is knowledgeable, helpful, not at all pushy, and I thoroughly enjoyed my experience today. He brings back the concept of good customer service ! Nice work!

Came in tonight to buy my husband a new flip phone. (I washed his old one by accident) We worked with Alix. We were in an out of the store with a working phone in half an hour. Alix got the new phone all setup and showed us how to re-enter our contacts, use the vm and camera. We really enjoyed working with her, very helpful, kind and fun to work with. Thank you for answering all our questions Alix.

We have used this store on a number of occasions over the past few years and we have, without exception, been treated with utmost respect and knowledgable assistance by everyone who helped us. We are extremely happy with our experiences.

Awesome store. I used to go to Chelsea Michigan to their store, this will now be my place to go to. They fixed my phone and got me an awesome tablet for free.Thanks so much Keegan and Blake!!!

Matt was awesome! He was a great asset when dealing with Verizon support.

Was able to transfer all of our photos over to our new phones. Best service ever, love the staff. Can’t Imaging going anywhere else

My phone broke and the guy helping was honest in saying that it would probably cost just as much to fix it than buy out my old phone and get a new one. He helped me choose a new phone with a longer battery life which I needed! They were very nice!

I had the best Verizon service Ive ever had at the zen road location. The employees name is Matthew. He know his stuff. Very pleasant, knowledgeable and patient. Thanks Matthew. Verizon needs more employees like you.