Was very interested in a vehicle and spoke with someone about it. A day later the price online mysteriously jumped up over $5k and was told it was “mis priced to begin with and never should have been that low” Dishonest way of doing business.

Service department was very helpful, professional, and friendly!Marek at service counter was great. Very easy to deal with. Was honestly dreading taking my truck in because of things I had heard. Had ZERO issues. Will be back. And will try to deal with Marek each time I return.

Im a 3 time buyer from Carter County Dodge, its a very different and unique vehicle purchasing experience, the sales people are very happy to help you in selecting a vehicle theyre not pushy Brayden Ramon was extremely professional in selling my wife and I a 2021 jeep renegade, and we had never owned a jeep until now and its perfect for my wife, and in 2018 Daniel Carrillo sold us a 2018 candy apple red Dodge Ram pick up truck and I dont think I would ever want to part with it, and in 2014 salesman Sleepy sold me a 2011 white Dodge Ram quad cab pick up truck it was my very first Dodge Ram pick up truck Ive ever owned and because of that I fell in love with the Dodge Ram brand, and most of all weve gotten to meet Bo and Rocky, if anyone is in the market for a new vehicle please give this dealership a try

Vincent “Sleepy” PurveyWas the best during the whole process! Got me in my Brand new Durango GT 2021. Also a huge thank you to the finance people!

This is the second vehicle I have purchased from Carter County Dodge. Great customer service and everything was smooth and quick. My salesperson Marcus is awesome! Sam and Daniel in Finance just gave me a great offer on my trade-in and great discounts.

The trip was long, but felt like I didnt accomplish anything when I got there. I pretty much felt like I waisted gas going there back (almost a 2 hour trip). The salesman was respectful and knew what he was doing, but I never gotten a response back from finance department and/or even a good vibe even though they claim theyll help me from text/email. My car was appraised, but didnt get a response about that. Plus they was curious about my income, but I work for a public school and felt like my income was an issue like I was hiding something, but Ill be talking to my HR soon about my visit with this dealership and my income to clear any problems for the future.

The dealership wanted to show their appreciation for the work done by the hospital Rn’s so they offered a free oil change for the unit staff. The service department staff was very efficient and friendly. I can respect a dealership that gives back to the community and I can personally say that I felt appreciated which is something you will never feel working as a Rn in the USA. Talking to the service manager I was quite shocked at the number of cars they sell here per month. Five stars.

Great experience!! We have purchased two vehicles from here this year and each experience has been fantastic. Paul is great and always answers all of our questions. We will be buying all of our vehicles from here moving forward!

One of the quickest and best car buying experiences to date. Everyone was very helpful and I would definitely recommend!

Great people to deal with. They are professionals in sales and services.

No hassles, in and out service. Very fast and friendly

Staff was awesome and friendly, everything was done quickly and professionally. Very pleased

My boyfriend was there looking for a certain car in an ad. Drove from Texas. They kept trying to put himIn other cars and trucks. Would not let him see the car he went there to see until he started to walk out the door. Tried cornering him at his car and pressuring him to buy a truck he did not want. Terrible experience! Would never go back!!

I am honored to continue my business with Carter County Dodge.. These guys continue to treat me like family and never are pushy. If you’re interested in a vehicle they are very knowledgeable of the Chrysler Dodge Jeep Ram product. They are very professional and never stray from teaching you about these luxury vehicles..

Absolutely love carter county dodge. This is my 3rd car buying experience with them and each one has been awesome. I will continue to recommend them and give them my business.

They were amazing. Was getting new rims and tires and tpms sensors. They did a great job. Tracey from services took care of me! Would go back again if something comes up on my vehicles.

Very disappointed brenden set a appointment at 8:30 take 2 hours out my dsy to come do business to get told oh he is stuck in traffic and five me the go around and then have the nerve to give a $5 gift card to wal mart what is that gonna buy

My son-in-laws truck chucked an engine on his way to work one morning. They towed the truck to Carter County Dodge Chrysler Jeep in Ardmore, Ok. We knew nothing of this dealership since my son-in-law and daughter live in Mustang and we are from Illinois. We were apprehensive about how this would turn out. Teri, the service manager, was outstanding! She was exceptional at explaining all the options to us and working with us on payment arrangements. We cant say enough good things about this dealership. They got my son-in-law back on the road in about a week which really surprised us all. Thank you to Teri and her exceptionally helpful staff!

They didnt have what I was looking for but were very nice to work with. Ill be back again.🙂

From sales to service, by far the nicest dealership Ive ever dealt with! Their prices are fair & the people are amazing!! Highly, highly recommend!!

Teri did great on keeping me updated on the progress of the repairs on my one ton. The repairs were completed on time and correct.

I bought my 2020 dodge journey last October and i absolutely love it. Plenty of space for kids, animals and road trips. Couldnt be more happy.

Had my 2010 dodge 1500 truck worked on! Way over priced! After I received my truck noticed they left parts off! Called about it and was hung up on! Service adviser “Terry” didn’t even update me at any time while service was being done! Just a very bad place to take any vehicle to be serviced!

The guys at Carter County Dodge showed me a lot of patience and worked with me until I made my decision. They were all very friendly and professional.

Great customer service. I am pleased with my purchase. I recommend Carter County Dodge fir all your automotive needs .

Good friendly people

If your in the market for a vehicle, do yourself a huge favor and start at Carter County Dodge. Paul Ray and staff go above and beyond! Excellent experience.

We had the best guy ever Vincent Pervy from here get us into a truck with the best bargin I have found in a long time.... If your looking for a truck go to this guy he is really good and will get you into what you need with the best deal quick.

Would like to buy all my vehicles there.

I’ve lived in the area for 20+ years and had a few bad experiences up there about 10-15 years ago. This time was completely different. I went to look at a particular truck but it didn’t have the options I was looking for and we couldn’t make a deal. They didn’t try to force me into what I didn’t want, instead dealer located the truck I wanted cheaper than the other 3 dealers I went to (my dealer located truck came from one I had gone to). Rylan was great as a salesman. He made sure the process was seamless. The General Manager Bo was awesome, as well as the sales Manager. You hear all the dealer speak about wanting to earn your business, but these guys actually worked for it. I’ll be going back to see Rylan soon to get my wife a vehicle.

Great place, won’t give you the run around. Straight forward and will make sure you are completely happy with your purchase!

If their service people damage your vehicle it’s half your fault. Cracked my dash and said we will pay 200.00 of the 400.00 to replace. Won’t be getting my truck serviced there anymore… guess that is my fault for thinking I would get my truck back in same condition

If I want great customer service. This is the place to go had the run around from everyone. Was told on the phone I would get a vehicle. They didnt let me down. Dodge journey was what I wanted and that what I got. Great deal good payment. Great people. Thank you we will be back.

Absolutely incredible service. My first Jeep and I do highly recommend buying from Carter! Fast, accurate and accommodating. I will be doing business with them again!

Very nice place and very respectful staff Marek is very helpful thanks for everything

Very friendly and easy to do business with. Service department is really accommodating and quick to get things done.

First off let me say I wish I came here yesterday instead of looking around I sat at a dealership for about 6 hrs yesterday I was frustrated and quite upset. I txt a dealer at this one asking if they can guarantee I can get in a car for 500 dollars and was Comme on in. So went on and spoke with Paul Ray who was very informative on everything. I was in an out with in 3 hrs. Even when I first showed up the general manager came over introduce himself. I was very nervous Mr Ray came back told me they wanted a big down pmt. We sat down again and write what I wanted for the down payment and the payment he came back and said they can work with my down. I will continue coming here when I need a new car. Thanks Mr Ray.

Another excellent experience working with Vincent Purvey!!

Great experience! Our sales associate, George, was very personable and helpful!

I bought my new car 2021 jeep compass best decision ever!! I wasn’t there all day Vince purvey was the Best! He sold my car I ❤️It.....

Good fast &clean service. I recommend this service department.

Do not use their garage and theyre going to bend you over a barrel.

Michael was great (at the Hyundai store) got us the car we wanted. Definitely recommend him. Franky is also awesome who did the signing with me at the dodge store!Only problem I had, I was told they were giving me $3,000 for my car as a trade in but after talking to the bank they told me they gave me $2,500 for my car. Not sure where the extra $500 is. We thought we were putting down $5,000 but ended up putting $4,500. Disappointed about it because I thought everyone was really honest with us. Besides that we had a good experience.

Randy White is the MAN!!! Love the customer service he provides. Highly recommended

Awesome sale team! Great place to buy from

Great company to do business with!

They are way better than the greedy ada area dealerships didnt low ball me on my trade offered me my bottom dollar for my truck which is way better than the rip off ada tried to give me

Arrived and wanted to look at cars on the cheap end. The salesman ushered us in despite wanting to look at cars. He asked if we wanted to trade in the car we came in. Dont do that, its as if we are supposed to arrive without a vehicle or else have it scalped for trade in.. He told us he would get us a list of his cheapest cars. We waited while we used his phone and then he told us it would be better if he used his computer in his office. We waited 20 minutes in his office while we ran around the dealership doing something else. He finally came back in and told us he was searching for keys for us to test drive a car. We never said we wanted to test drive a car, we never even got to look at prices. After waiting half an hour we left, but before we could get in our car we had to face pressure from all of the sales people on the floor and at the door. Like it was our fault for being dissatisfied. We just wanted to see your cheap cars that maybe got traded in. Terrible experience, dishonest and full of sales tricks and pressure to upsale.

Honestly I’ve had a great experience from Carter County Dodge. The buying experience was great. It was quick and professional. The service department is amazing also. Got my vehicle right in and got my issue fixed. They go the extra mile to make sure your experience is good. So thank you to everyone at Carter County Dodge.

Sleepy is the best! I love my new truck!!

Kelsey and Daniel where great in getting us into the vehicle we wanted. I recommend them and they are great. When we didn’t like the car we took home they got us into a different one the next day. Thank-you guys on our Jeep Cherokee purchase. They are great at handling business.

Rylan and Brendon at Carter County Dodge truly went above and beyond to get me in a new vehicle. They were knowledgeable and friendly and everything was done in a timely manner. I drove off the lot in a 2020 Jeep Renegade and couldnt be more happier!!

Marcus Cobb is an awesome salesperson. He was attentive to my needs and worked hard to earn my business. He went above and beyond to make the deal. I couldn’t be happier. Everyone was friendly and greeted me with a smile. Bo Knows worked with us to get me a great deal! They are all customer service oriented from the initial greet to the paper signing. I can recommend this dealership without reservation. If you read this and it helps you to decide to visit, tell them Kay sent you! Thank you, Rocky, for operating such a transparent dealership! Your staff is great!

Always a great place to shop for new or used vehicles. Amazing staff to work with.

I have had nothing but great service from the time I bought my Cherokee to every time I take it in to be serviced. I honestly would recommend Carter County Dodge for anyone who needs a new vehicle or just have their vehicles serviced. This crew always bends over backwards and I appreciate all of them!

Great place to purchase a vehicle!!

Charged us a LOT of hidden fees. Cant get anyone to return my calls. Apparently every single person there is too busy to speak with me on the phone. We got rushed thru the whole process and was dismissed when asking questions. Absolutely ridiculous and not pleased! Will rip you off in a heartbeat!!!! Would give a zero star if possible!!!

It was a waste of time.My friend told them what he could pay. We sat for 3 hours. Then they said they could not make a deal.

I dealt with Sleepy purvey. He was professional an listened to what I had to say. That says a lot. He likes his job an in turn he does his job well. I would use Sleepy an also recommend him to anyone buying a vehicle. I would recommend Carter county Dodge to any one buying a new Dodge vehicle.

The experience was easy with absolutely no stress. The team of people I interacted with, Kelsey Daniel and Frank were easy to work with. Very accommodating and pleasant. Would highly recommend them.

Amazing!!!! My truck Was having serious Issues While on a camping trip. I decided right then to get a new truck after the problem was diagnosed, which I drove up no appt and service took Care of me immediately. Service guyWas Kevin (5 stars). Marcus (5stars also) was my salesman and there is a reason he is their top guy and I Want to Add as a retired 30 year Navy man they love military, as the owner was a navy guy himself and was very proud of his time in. I cannot say enough about their truck selection and whole team. Very speedy!!! I Will add I Wanted an up grade and they got the part in immediately and installed before I was leaving town the next day. Hooyah to thereTeam for moving my fifth wheel rig to new truck also. Best car experience ever. BZ to Carter County!!!!!

Terrible service. We bought a 2019 jeep Cherokee. 3 free oil changes came with the vehicle. We have been trying for 2 weeks to get someone to call back for an oil change and to get our car fixed. The hood on our vehicle flutters driving down the highway like its going to be ripped off the car, sometimes the screen in the vehicle doesnt want to come on. They have taken my name and phone number down twice and my husbands at least once, and still no return phone call. So we paid $50.00 for an oil change at another dealership. I WILL NEVER BUY ANOTHER VEHICLE FROM YOUR COMPANY AGAIN. I WILL TELL EVERYONE I KNOW NOT TO GO TO YOUR DEALERSHIP FOR A VEHICLE.

Absolutely the best place in the world to buy a vehicle everybody was so black smiley was the best

I will say first. Chris aka Turbo is a very good and honest person. He would be only reason we went to Carter County Dodge.Horrible experience. Finance dept is not well trained or knowledgeable evidently. Tried to tell us we could only get 20%. So, we did a soft credit check score was a little higher than we thought. We knew something wasnt right. They even called us and lied. Saying to come back they could sell us the car at payment we wanted. I told them I was 2 hours at a hospital seeing me son. They said we will have paper work ready. We drove all the way there and it was made up. No paperwork, no car. Used our gas.We took our business to Seth Wadley Ford. got a brand new Ford for 0%. They were courteous. Finance dept spent time to get us from 1.9% down to 0%. Offered to run get us lunch. Brought me a Dr. Pepper. So, accommodating and professional.No, Brendon you are the one who had us drive back 2 hours for a complete lie. You can reimburse our gas.You will never earn our business again. We believe in honesty

Will return to carter county dodgeFriendly and fast

I got a great deal on a 2019 Jeep Compass. Sleepy my salesman was very helpful and the process went smoothly and didnt take all day...I would recommend Carter County Dodge. It is worth the drive from the metro area

Had truck issues on trip home to Texas, Kevin and all Service Department got me fixed and back on the road quick and reasonably.Great experience.

I am moving across the country in my truck broke down Carter country Dodge took care of my truck fast so I could get on the road as soon as possible Super friendly staff they deserve more than the five star rating in my personal opinion.

My experience at Carter County Dodge was excellent! I called to inquire about a vehicle from out of state, and these guys answered all of my questions quickly and truthfully. My salesman was Octavius and his personality was great! Not pushy, just did his best to work with me. The manager, Sam was also a pleasure to work with. Once I arrived to the dealership the truck was in mint condition just as advertised. It was an easy decision to take it home that same evening. Also, I can’t leave out the finance department Brandon was thorough and went the extra mile, yet had me out of the office in about an hour, (which I have never experienced when buying a vehicle). Overall highly recommend going to Carter County Dodge!

Thank you Traci and service department team. We will be back!! Great service!!!

Ashley and Dustin and Frankie were awsome.. Everyone was so nice and they did everything they could to help get us in a vehicle.. Very please and will defintly be doing more business with them. I love my new dodge journey.... Thank you guys.. You all are amazing..

Sleepy Purvey did an excellent job picking out just the right car for me. I would definitely recommend Carter County Dodge in Ardmore for a smooth easy car buying experience. Thank you Carter County Dodge

Ive always heard bad things about this dealership but we had a great experience! Everyone was friendly and accommodating. We had an excellent saleswoman. Alicia was very helpful and made the experience fun! I would give carter county dodge a chance when youre looking for your next vehicle.

Service was great and fast. Thank you.

Buying my new journey was difficult, they didnt want my trade in to begin with and marcus the salesman walked away. Walking to my old car ready to drive away i saw franky in the parking lot and asked him if they were really going to let me leave without a sale, he found a new salesman and finished the deal. My wife and i have been stuck with marcus for some reason and have made many attempts to call him about different things. He WILL not return calls or even answer his calls even when tracked down by the receptionist. I give up, franky thanks for the deal

Love the service department! Eric was very thorough in explaining the results of my trucks checkup and oil change, including the list of recall fixes that were done. All the service staff have always been personable and professional.

Marcus and the whole team made the car buying experience very enjoyable. Thanks for everything, I now have a dealership that I will be returning to.

When you call these people about a specific new vehicle in my case a Ram truck they will promise you the world over the phone, have you give them permission to do a credit check, tell you that you are approved for a specific deal for a specific price all is good come on in. When your talking to the owners son and finance manager you think they might know what they are talking about but unfortunately not the brightest ones in the industry or maybe they are, who knows. So then you drive over to the dealership (in my case 70 miles one way), then they low ball your trade in while at the same time they are evaluating it try to make money for themselves doing recall warranty work without your permission while you are waiting for the finance manager who has already pre approved you to finish playing his games. Then they will shotgun you out to all their lenders causing your credit score to drop for nothing because all of a sudden everything they told you before on the phone doesnt even exist and the offer they come back with is almost double what was already agreed on over the phone after being approved by the finance manager? Do yourself a favor and dont waste your day with these people, they only care about themselves and it is obvious as soon as you walk in. I have purchased many new vehicles over the years and they all have their tactics but these guys take the cake.

Our salesman was super nice and friendly. Frankie and Dustin went above and beyond to get me financed and in a car. Pretty confident that Ive found where I will be buying my vehicles from now on.

Great experience. Staff very attentive and knowledgeable. Kept me informed at each step of the process

10 out of 10 if it was an option! These Carter County boys are amazing and would go back time and time again. Eventhough i live in Texas they did what countless dealerships told me would never happen! Thank you boys Nick Dan Brayten

I contacted this dealership without knowing anything about them I was really impressed with their level of customer service and honesty.. I made the trip from Houston TX and everything they had communicated by email and by phone was exactly as they said it was.They save me a lot of money on the purchase of my TACOMA and will buy again from them. Rogelio and Jeff got me into my truck in less than an Hour.Highly recommend this dealership.Thanks

I have been a customer of Carter County Dodge for over 5 years, I have always had a good experience. Mostly I have come in for regular service maintenance and Kevin McGee is great! Just traded up on vehicles, Octavius was our salesman, he was energetic and totally on his game, Frank was in Financial, great at explaining everything and really working with us. I am sure we will be dealing with them again in the future.11-15-17, Just traded another vehicle Christopher (Turbo) was our salesman this time, he was great also.

Nice place... Nice guys... Got me a SUV for my birthday... I love it... Thanks to all that helped with my birthday gift... Love you babe...

Outstanding place to buy a truck. If they can get me in a new, then they can get you in a new one.

My trip to the parts counter was probably the best experience Ive ever had. Knowledgeable and courteous and very capable. Dennis has to be the best parts man in the area. My compliments to his manager.

Jordan the salesperson was very kind and thats where the good news ends. I drove an hour + because they said they already ran my credit and the payment I wanted would be no problem at all. Started off with a different vehicle and almost $200 a month different in price. Waste of time. Worst car dealer experience Ive had.

Great experience. Marcus and Vince were both great. It was simple and easy to get the right car for the right price.

OUTSTANDING dealership. Everyone from the Receptionist to the Salesmen to the Managers is friendly, helpful, and very interested in helping you find just the right car. Of course, I think Sleepy is the bedt salesman.

Excellent service departmentThanks again

This is the best place to go. Their sales people are amazing. Zane Shannon is the man to talk too. He helped me pick the car I want and that will accommodate my needs. He is very helpful and friendly. I will definitely be coming back for my next car!

From the tine we walked in until we drove out with our new truck they treated us like family. Everyone in there was amazing and I will continue to be back

Your welcome. I always like coming there especially when Bo is around.

Incompetent.

Very friendly and Helpful people in the service department.

This is the second time that Marcus Cobb helped me get a vehicle that I love and can afford. Unlike other places Ive been, Mr. Cobb was not only interested that I got the vehicle but that I was also able to afford it. 2018 Dodge Journey SE Blacktop edition

Just bought my first car through them and everything was easy and every employee was a pleasure to deal with.

Samantha and Brendan were Great! Probably the best experience I have ever had at a new car dealership. I would definitely recommend CCD to anyone looking for a vehicle.

Do yourself a favor and go anywhere but here to purchase a car. They low ball your trade, there’s no give and take during negotiations, they push your personal information out to their lenders without your consent, and they prey on people that can’t handle themselves in a car buying situation. None of this is in reference to myself, just to be clear. I questioned myself on whether or not if I should write this review, but when I seen all the 1 star reviews, I knew it was warranted.The one thing they have going is Sleepy, one of their sales reps. He’s a nice guy. Sleepy do yourself a favor and quit.

I would not give a 1 star review but it wouldnt give me the choice. I purchased a 2016 Rav 4 on April 23, 2019. I want to encourage everyone attempting to buy a used vehicle from Carter County Dodge to demand Carfax be presented. I was not shown a carfax and was told vehicle had not been involved in an accident. Took my car in for simple brake pads to be put on (not at Carter) and found out the entire underside of the vehicle was extremely rusted. Bolts were rusted solid, all metal corroded. Was told the vehicle unsafe to be on the road and has to be salvaged. Mind you, vehicle only had 34,000 miles and still owed on loan. Salvage price less than owed on vehicle. Was given carfax on vehicle and found out Carter County bought vehicle at an auction that disclosed to them the car was in accident on 10/18 with structural damage. Yet they sold it to me not disclosing vital information. Plus reason for all the horrific rust damage was because car came from Binghamton, NY. Called Carter County to see if they would offer me any restitution for losing all equity in my vehicle and having to start completely over. Was put on hold and would not pick back up. BUYERS BEWARE!