I went to Main Line Honda, expecting the same typical dealer service and treatment (cold, dry customer service). Instead, I was pleasingly surprised! Shelton took care of my automobile needs, and he was kind, courteous, and explained the service. Shelton is an outstanding employee with and skilled customer service agent. I am grateful for his help and level of care and understanding. I will make Main Line my go-to spot for my vehicle services based on his service and expertise.

Very professional service. They lost a start because the told me itll be a 1.5 hour wait, and it ended up being 2 hours and 15 minutes. I dont blame them for the long wait (there were a ton of customers there), but they should try to be more accurate with the wait time estimates.

My family buys our cars from here and we have been getting service done here forever! Everyone is very helpful and super friendly. Special shout-out to Shelton for his excellent service 😊

I moved recently to the west coast but my last service visit prior to me moving was excellent, Rudy and Joe helped me out and my car made it to my destination with no problem after they addressed the check engine light!!!

Made appointment and paid Uber then after reaching the store they told the car is sold. Didnt expect this sort of professionalism!! Very much disappointed.

Will give a minus 5 star. they told me there is nothing wrong with my car but give us 350 for diognostic and we rotaided your wheels which it didnt need after one week my car still there but i wrote the millage down to make sure they dont drive

Very great..easy to work with very personable.

My experience was fantastic. This was my first time purchasing a new car, and both Tahir B. and David B. made the process seamless. I was truly taken care of and I am absolutely grateful. I received the car I wanted with the best possible rate. I love my car and I have no regrets.

I received a scam letter in the mail falsely stating that the factory warranty of my recent car purchase will expire and I need call them asap. After further investigating the organization and its various DBAs they claim to have signed partnership agreements with various dealerships to sell warranties. If this is true I never consented for my information to be sold nor was this disclosed when I purchased my car. This is very concerning in a time when data is more valuable than cash and misused personal data can destroy an individuals life.What are your data protection and privacy policies?

When I arrived to Mainline Honda I was greeted by a friendly and energetic sales associate name Ted. I had shopped around looking at vehicles and decided to stop in before my appointment at Ardmore Toyota. I never made it to my next appointment because Ted was able to provide me with exactly the vehicle I had been looking for. He was very attentive and made this process extremely easy. Ted was by far the best car salesman Ive ever dealt with.

The wait is awful. They should not overbook and let customers wait for hours just for car inspection. Employees are not friendly. Place changed to worse in past few years. Time to find another service dhop after using this one for 30 years. Its a shame.

Martin Main Line Honda was really unprofessional in their behaviour. This was our first time buying a Honda Accord EX-L trim and they just handed us they keys for the test drive. They did not go over the features of the car at all. Once we came into their office, they were constantly forcing us to either buy the car immediately and did not give us time to discuss. Felt like we were rushed into making a decision fast. Was expecting the experience better!

I went here for a full check-up on my vehicle. I specifically asked them to look at the tires closely since I plan to drive long distance soon. Less than a week after my initial visit, low tire pressure light came on and I had to go back. Apparently they missed a nail in one of the tires the first time. I was going to give them a 1-star review, but the manager handled it very professionally and had the tire fixed at no charge. Still, I was disappointed because they missed it the first time.

Criminal pricing. My gf was charged $500 to replace headlight assembly when we took her car in for a state inspection.

Completely unprofessional, they dont have an intention to sell cars at all..especially sales dept is nightmare, ppl go there only coz they are tied to costco, gonna write to costco as well to remove them from partnership. Never ever doing bussiness there, donot encourage anyone to go to that place.

Amazing people. Thank you Mr gokhan

Historically Ive never liked going to the dealer, I always associated dealers with having inflated prices and not always the best service. But Martin Honda came recommended from a third party that I didnt know, I took their advice went there and was not disappointed. I went there for my initial recall airbag service. the experience was great, the service writers are honest as well as the mechanics. I went back to get some additional work done including tires and some maintenance work. Highly satisfied! Everyone there is very friendly, very nice, it feels like home with an auto shop underneath of it LOL

Just bought a car yesterday. Had to pick it up today so it could be “inspected.” I come home and guess what I find: seatbelt ripped halfway. They can’t even help me today. Seemed annoyed when I was annoyed because they messed up and sold me an unfit car. How do you pass inspection with a seat belt like this??

The people here were generally very nice. However, we were quoted three different prices, ultimately paying more than the original estimate. The people on the phone, at check in and at check out did not seem to have clarity on what the pricing model actually was.

Always Great going to Main Line Honda, service is good my car feels like new when I leave my service appt. I have been going there for years this is my 3rd vehicle from Main Line Honda.

I had spoke with Kerry (the online internet sales rep) and Dave Tierney (the car sales rep) last week about a 2006 Honda Civic EX with 73k miles. I had made a cash offer on the vehicle and they were considering the offer. I was scheduled to view the car today, a few days later since Dave informed me that the vehicle was in the shop getting prepped to go on the lot. I had called Dave Saturday and never received a return phone call. I received a phone call today (Tuesday) from Dave at 9am when the appointment was at 10am saying the car has been sold. I said ok and hung up the phone. No long after hanging up the phone, I received a text message from Dave stating your offer was weak we sold it for 3000 more! nice try. I have attached the text message to this review for potential customers to view. Hopefully you as a potential customer will seriously reconsider another car dealership so you will not have to deal with the unprofessionalism of Dave Tierney! The sales manager Mike then reached out to me not long after Daves nasty text message and said they value customer service and that Dave will be disciplined internally. Dave Tierney is pathetic! Dont find out the hard way about Dave and Main Line Honda, just find another car dealership!

Very good experience kind and courteous service

Edited: Initially I had a scheduling issue with Martin Main Line Honda, but gave them another shot and I am glad I did. I recently purchased a 2018 Honda CRV EX-L with a suspected oil dilution problem. Lucas is my service advisor and is off the charts fastastic. After hearing my story and my experience encountering unclear and unsatisfactory explanation and work up at the Springfield Honda Dealership, it was a relief to finally have someone listen and not dismiss my complaints. No one at mainline Honda changed their story to fit their new narrative. I felt that my interactions were as transparent and honest as possible. They went through testing that seemed procedural from what I was reading online and acknowledged my concerns instead of dismissing them. What I experienced with Lucas is exemplary of Excellant service. Even though I am a huge supporter of independent autobody shops due to them being more affordable and allowing me to bring my own parts, I will continue taking my car here for the life of my warranty and possibly even beyond.Of note, this review is about their service line.

Went to purchase auto they said was on site. When I got there they tried a bait and switch on me. Sales staff untrustworthy and unprofessional

Staff are always professional and mannerly.

Did great job. Picked me up from home.

Best dealership ever ❤ The staff is amazing 👏 😍 always accommodating. Thank you signed Customer for life

I bought my 3rd new car at martin Honda and its a lemon and they will not acknowledge it. Everyones friendly enough, but for my 2021 passport to only get less than 10 miles to the gallon is unacceptable. It also has other problems with the automatic braking system and the radio controls. I should nothave to deal with any of this in a new car and the sales and service teams tell me theres nothing they can do and I should call corporate. Very disappointing.

Always a pleasure to be taken care of by Shelton.. Thank you Mark

Very friendly, very helpful specially Sam Seker.thank you so mucb

I took my son there to purchase his first car (2016 Honda Civic touring). The car was equipped with all the bells and whistles available, including a remote start and heated rear seats. I dont even have that in my car. The price was far less than youd typically pay for all the features included. John Fredrick completed the paperwork ensuring we were absolutely satisfied with all the perks and coverage we chose. Emily was very pleasant and made sure the car was clean when we came to take the car home.I highly recommend this dealership to anyone ready to buy their dream car.♥️♥️♥️♥️♥️

They told me that I will be done in one hour. It took them 3 hours. I paid and I was waiting for my car and nobody told me what happened and my car was not at the shop. somebody used it for long drive because the positioning of the mirror and milage I don’t recommend this place because staff are not professional and very expensive

Great service and reasonable prices

Service is more or less but the staff is a little weird and they are not friendly

Excellent services. Great customer service also.

Do you guys even have a Hellcat how much rice does it take to get one of these thing down the road

Best place to diagnose any Honda issue.Salespeople are absolutely nuts.Parts people are awesome.Honda automobiles hold their value.

The people that we talked to were rude and had no sense of costumer service. They spoke to us like we were stupid and knew nothing. We will never go there again.

Always fast and dependable

They will make an appointment with you, and then not actually do the work for another several hours. Appointments are fluid it seems, no respect for their customers time.

They dont care your waiting.

I was waiting for my daughter she was picking up my moms car from being serviced

Awesome!

I had airbag safely recall. Prompt service, it took about one hour flat with inspection. An appointment is necessary.

The service was fast, but if theres one thing I should hit, its expensive as hell

Thanks for everything.

Gokhan👍

I just picked my car up from its first service since purchase. I picked Martin Main Line Honda for its proximity to my work. I dropped the car off early and check in was a breeze. They had me on my way and in the shuttle in no time. The morning shuttle driver (Akiem) was a genuinely nice man. Once my car was ready, I was picked up by a different shuttle driver(KB), equally as pleasant. My advisor (Lenny) was very thorough in going over the service with me and letting me know the car’s condition. Next thing I knew, I was paying and out the door. This was honestly a breeze and such a relief. I will absolutely be servicing my Honda here from now on.

My daughter and I purchased her new car this past Friday. They were friendly, courtesy, and professional, making the purchasing experience enjoyable and memorable.

Very accomodating

They have their act together for high volume of servicing cars. You have to communicate clearly what you want.

Communication was great.

Repair appointment went smooth as silk

Unorganized and no communication between staff and management. Don’t recommend this place to buy any vehicles.

Get customer service from Maria who explained everything in detail.

Ive been here before for service and have had a great experience. However, this review is about Sales. I was told to come in yesterday to discuss options for my lease end, including leasing a new vehicle or potentially purchasing my current lease.The salesperson I worked with was helpful in showing me the models I was interested in, but when it came time to discuss numbers I felt pretty condescended to, and like the staff were not willing to discuss the whole picture for me.The salesperson was quick to show me prices for vehicles, but was not willing to break down the numbers (what was the MSRP, the cap cost, were there any special discounts, how did the overall price break down into monthly payments) and instead just told me the monthly price and tried to convince me this was the best it was going to be. I came in very interested in talking numbers, and he was being vague and would only give me the overall cost. I dont know if this was because Im young, a woman, or simply because it was late and he wanted to get out of there. Regardless, Im not interested in doing business with a place that is not transparent and attentive to its customers. I will be going to the other Hondas in the area in the future.

Good customer service..Happy

Very slow service, would not advice.

Terrible experience with service department. Brought in our new-to-us Odyssey not long after purchase due to an alternator warning when driving through even small puddles. Blew my wife off and told her everything was fine and it was normal. A year later when the issue was getting worse (losing power steering, too), they magically found a fender liner that someone had modified. Wasnt us, but since it was no longer under the purchase warranty we were on the hook for $500 for the liner and a new accessory belt. No explanation or apology for how their own technician missed it originally. No offer to meet half-way on the repair even though it was their fault. Im sure they do enough business that they can afford to lose us, but it was disappointing to experience this given how great some other local dealerships have been with our other car. Love the car; will never return to this dealership for any work or future purchases.

Good

Near

I had an appointment for 10am to get a simple oil change. IT TOOK 3 HOURS TO GET MY CAR BACK! Whats the point of the appointment? Why does it take 3 hours to get an oil change?