The lady at was really nice and very friendly. Had a positive attitude and got my phone all setup in a really timely manner. Will definitely be back in when I need another phone.

Apologies for being firm earlier. But I knew I could change the stars and review. And I very much understand the situation you had going on. So, maybe after Im back tomorrow itll get to 5 stars from me. =] I spent literally all day figuring out how to solve my dilemma. 📲Im counting on you Cricket! 🤳📱Thanks

Employees are not nice they are rude and not knowledgeable I Dread going to this place they tell me to wear a mask but they dont tell everyone so they pick and choose as u can see

They have been friendly and so helpful.

Amazing customer service, very friendly ladies. Tina & Reyna were very helpful.

Having trouble with my phone and the sales clerk worked on it.

I Dread going to this Cricket location. They are rude and they pick and choose how they treat certain people. The people that work here are snotty and are never knowledgeable. I mean honestly I dont know how they keep their job there you ask them questions and they are like I dont know. I like the company but those employees are not professional nor are they very nice I rather pay my Bill Over the phone then deal with the poor excuse for employees that work there.

Lacking in customer service skills today. Prices are so much cheaper online!!

Rude employees, who wont help you.

My mother just bought a new phone through cricket, but when I went here to activate the phone and they charged me again for another sim card.

Greg got new phone. Thank you for helping him

Been with Cricket for going on 5yrs. But the Lady in the Ardmore store is rude and unhelpful.Now, the rep. Hung up, refused to work to switch phones over.

This store is great!

She was awesome the best

Service Representative are outstanding helpful, knowledgeable, friendly. Just one more of the reasons I have stayed with Cricket for more than fifteen years.

Not happy. Was not told that new phone case and glass protector were NOT REFUNDABLE. No cellphone batteries were sold here, so I HAD to buy a new Upgraded Cell which has Perpetually ongoing ADS that interrupted my texting or conversations. I HATE THE SAMSUNG 10 ANDROID CELLPHONE!! TOO COMPLICATED TO UNDERSTAND & MANY UNNECESSARY FEATURES.

The employees were very nice and helpful. They answered all of my sons questions🙂🙂🙂👍

They dont know the difference between LG, Samsung, Apple, ANYTHING. Dont know how to set up a customers phone..... why do they work there? Lmao what a joke.

They must have fired the ones they had working in there about 6 months ago then! When I got my phone the customer service rep that was working was nothing but rude and of no help whatsoever. I handle everything online or over the phone now which is still very difficult to do. They do not honor their own policies at all, and their adds on their website are very misleading. Whenever you want to add a line or get new service and a phone is marked as free then you get all the way through it to the end only to find that they charge you full price including activation which they advertise as free if doing it online. I am still with them currently but only because I can not afford a new phone at this time and they refuse to give the unlock codes so that the phones can be used with another service. If I could give a negative star rating I would!

The Assistants know their job, I have been a customer for 5 years now . Ive always been satisfied with the coverage it has worked just fine through the entire southern part of the U.S. the plans are great and what they say I really appreciate the option to change my planand add-ons anytime to best fit my needs(PLANS: 3/Lines-$90Even 4/Lines-$100)(Sister Company of AT&T now cheaperdue to Pre Pay) 👍🏼👍🏼 *Worth It

Very speedy service and the girl was super nice and knowledgeable.

These reviews are all really suspicious, and odd...so here’s a real one for you. First, it’s highly unprofessional to rate and review your own place of employment, and it’s even worse when the owner publicly praises you for the poor conduct...which then makes everyone else realize that the owner most likely encouraged this. Immediately, any and all credibility given on simply good faith, is tossed out the window.As far as my own personal experience with this business goes, it always looks totally dead to me. Completely empty on the inside. I’ve seen much more activity around the outside of the store for at least the last year. Sketchy dudes pulling up, mostly around the back, alone, looking completely misplaced.I lived in Dallas for just short of a decade before I needed to take a brief sabbatical to address my health. My last apartment was in a new complex in a very sketch part of the city.I don’t know what those guys are selling, but dear owner, it’s time for them to change course, they have made themselves more than obvious.I’ve never been more thankful for AT&T... this might sound cruel, but if Cricket was my only option, I would just make peace with not having a phone.

I was very pleased with the customer service . This store is one of the best great atmosphere and sales reps.

Employees that work there dont have a clue what their doing

I love being able to get on the app and pay our bill. We get excellant coverage.

Only have one person too slow service

Easy pay as you go phone service that is affordable with a great selection of phones to choose from a a good price.

Very nice customer service, and a great selection of phones and accessories. With knowledge of phones.

I have never had any issues getting questions answered. We all want faster service at every cell phone store, but until we walk a mile in their shoes...we shouldnt judge! Slow is a sign of accuracy!

Really nice ladies they were very helpful and the service was outstanding

If they had negatives is put it this place is awful the children they have working there are more into flirting with each other. Rude is the best i can give to one of these called managers and still has no idea what she is doing just tells u oh well call apple ( since it was an iphone). I will drive the extra miles to go to Sherman where I know they give excellent service and are very quick.

Staff is not very helpful.. Manager had to do all the work. They work off of commission so theyre prices are high..

Great customer service wish I had gotten the little girls name. Very efficient and knowledgeable staff.

Awesome place and customer service. They rock.

The girl helping was friendly but was sitting there eating sunflower seeds while waiting on me which was very annoying and also holding a half smoked cigar. I did purchase a phone but the customer service was very unprofessional and also the clothing looked tacky. I would think this kind of business would present theirselves more business like as in appearance and customer service.

Very nice, easy and fast and great customer service!

Quick and easy!!

Worst costumer service Ive ever experienced. Bought a LG Stylo 3, screen goes out two days later. Receipt says 7 day return, manager wouldnt take back the phone bc of a 1/2 hair like scratch from the stylist, tell me I can do a warrenty claim after the 7th day of purchase, cant provide me with a loaner phone for the 2-3 weeks Ill be without mine🤦 $150 down the drain, her only help was to tell me to go buy a phone from Wal Mart. Wow!

They can be busy but they do try to help as best as they can.

Its ok

I had a need to go into a physical store. These ladies were cheerful, knowledgeable and quick with taking my bridge pay.

Nice people work there. And service. Like me

Wish I was better informed on the different phones if I would have known I would have purchased a better phone brought it back to upgrade only to tell me I have to pay the full price so I say a no goal here plus service not that great

Great phone place...

Love my service

Bad customer service... They hang up on u when they cant do the job right...

They get you in out dont take long

Friendly workers and very helpful with anything u need for a phone

Was having problems with phone and the rep told me i should go to a diff store for phone repair or could by new phone. The issue i was having was i couldnt access any wifi and she couldnt help me

It was ok, They did tryed to help me get a phone

They have very nice phones

Manager lady and Bryan both super rude and not very knowledgeable, Ill be going back to previous phone company

The lady wasn’t very nice. and we didn’t get a recipt so we had to go back. plus we had to ask someone to help us.

Service is awful cant go on vacation and get any service

Helpful friendly staff.

Service sucks

They have helped me get my new phone that Ive had for a while

Nice peoples

I dont know whos giving these reviews.👀🙄 If youre going to go to cricket go to Gainesville. More models and devices and staff that knows what the hell theyre talking about. 👌

Nice

Awesome customer service

One person with five customers need more workers

Very friendly, helpful, and knowledgeable

Cricket is a good phone

My preferred cell phone carrier!

Ok

Its ok

Awesome staff

Nice and clean

No prob. with service.

Informed, friendly employees

I love Cricket!

Cheap cell phone plans

Ask for Dakota!

Loved it