The salesman at this mattress warehouse was incredibly kind and helpful. He started us off with lots of advice on how to choose a mattress that was right for us, and when we told him our price point he was able to direct us to an affordable equivalent of the type of mattress we needed. Very easy to work with on discounts, delivery, and other aspects of the sales process, too. We would happily recommend this store to anyone looking for a new mattress.
Rolando was extremely helpful. I called to ask about a loft bed that required a special type of mattress, and he walked me through all the considerations that I’d have to take into account. When I physically went to the store, he remembered my situation, and I’m very happy with the experience.
We had a great experience at this location! The manager Jelani helped us out a ton and made sure we found the perfect fit at the price we wanted! Quick, easy and convenient!
Xavier is fantastic and I think other reviews already make that clear! I learned things I never really thought to think about until he brought them up but they were excellent points and I believe important questions to ask someone so they can truly find the right mattress for a great nights sleep for many nights, and not just the mattress they like while in the store. Whether it can give you a great nights sleep is what is truly important yet difficult to tell - unless you have someone asking the right questions. So I highly recommend this store if you are even considering a new mattress. And do not let the small store front fool you! There are two floors and plenty of high quality mattress, as well as excellent support, to help you find the best mattress for you. And get it delivered and start getting a great nights sleep.
Jelani was an amazing help! I am moving from California and needed a mattress for my new apartment. He walked me through all the mattress options and was honest about delivery time. Great experience, would recommend!
Jelani was great! Amazing customer service even during these uncertain times. Helped my partner and I find the perfect mattress for our new Queen size bed. Even found us some new pillows! Quick and easy with no problems.
My wife and I had a great experience purchasing a mattress and two pillows at the Mattress Warehouse at Arlington Courthouse. Martin helped us figure out which mattress would be best suited per our preference in firmness, etc and also helped us choose pillows. Martin also helped us get the price to a point that was very competitive with other mattresses we had previously looked at online and at other stores. I appreciated that we didn’t feel pressured to purchase and were given time to think about the purchase and talk to each other throughout that process. We also had a crying baby in tow and were not made to feel that we should leave!
I had a great experience in this store! Martin was very welcoming since the beginning, listened to my needs and recommended the perfect mattress. He was very patient and professional. He and Vincent got me a good deal. I strongly recommend this store.
Spent the day mattress shopping and had the best experience here with Jelani. So helpful, answered all of our 4000 questions and helped us make the right decision. Really happy
Joe B was great, made the process easy, and gave me a lot of discounts when buying my queen mattress!
Not convinced that this is a legitimate business. I requested two appointments online after another retailer oversold a mattress and cancelled my order. Literally no one ever contacted me to set up an appointment.
Martin was awesome! He helped us find the perfect mattress on Presidents weekend and got us an amazing deal. He was so knowledgeable and helpful!! Awesome experience and would totally come back and recommend to friends. Thank you!
Just bought a Stearns and Foster queen size bed and Martin helped me, excellent customer service! Vincent the Regional Manager also helped me get the best price. Definitely recommend!!
Store did a great job. Jelani was fantastic. Walked away with a great pillow, finally have one I am happy with!
Really like the customer service. They sound really professional. They gave me extra discount for the mattress. I would definitely recommend people to get the stuffs from this location.
So I put a deposit down on a bed and didnt want it any longer. I was told the deposit policy was no questions asked. I cancelled my order in mid march, was told via email that the case was opened for my refund. Its supposed to be 10 days. After the ten days I was told the Frederick office is closed and they cant process my refund but somehow there were still some stores were open and they were selling mattresses.
Martin was very accommodating from the minute we walked in. Very knowledgeable on all products and allowed us to shop without hassle. Reccomend this store if looking for a new mattress. Pleased with our purchase and looking forward to getting the mattress with free delivery.
I was greeted by Martin who was very friendly and informed about what was within my price range and would benefit my sleeping needs. It was an easy and seamless experience and Id recommend this place to anyone looking to upgrade/purchase a new bed.
I recently had some water damage in my apartment and had to get my mattress replaced. Martin was super helpful in getting my new mattress ordered and setting up a quick delivery. He even got me free shipping and removal of my old mattress.
Pretty good service and high quality products. Im very satisfied by Martins, a sales manager in the store, flexibility in price offer and friendly attitude. This place can also provide you lot of details about sleeping and bedding, while illustrating all types of beds and mattress they sell.
A good selection, and even better service
Store manager was passionate about the product. Not too pushy. Spoke clear English (my language so that helps), set a fair price, the product was as advertised and the delivery guys (often a weak spot) were timely, clean and fast. Well done.
Xavier was honest, knowledgeable, and up front with his approach, which was great to experience. You could tell he really knew his field.Xavier was excellent in every step of the way and made sure the process was as smooth as possible.Im looking forward to trying out my Tempurpedic bed!
My wife and I needed a new king size mattress and we needed it pretty quickly. It was our first time buying a mattress and Himar was incredible. His knowledge of the different options as well as what would fit our needs was awesome. Would highly recommend.
I went to buy a mattress for my mother and ended up buying 2 mattresses and 4 pillows! Prices were great, salesman was very nice and helpful. Fast delivery! I highly recommend Mattress warehouse of Arlington if you’re looking for price and quality!
I had a great experience at this location and the manager was professional and kind in every way possible. He have me a great discount!His name is Martin!
Couldn’t be more thrilled to take mine home. After getting everything setup I found out the gates were loose and needed to be fixed. I did this on my own and didn’t need help. Without a real pay plan none of this could be possible. Please allow for more, many would appreciate it!
My husband and I were so happy to finally get a new mattress, and this store made it so easy. The innovative bedmatch technology was really neat to use and we learned so much about what we need in a mattress! We had no intentions of buying a mattress that day, but after learning new things about what we need to sleep well and speaking with the wonderful salesman Martin, we are expecting our new mattress in a few days! Great service and great products!
Excellent customer service and the prices are in line with anything you’d find on the internet. Martin patiently walked through all the options and combinations available.
Patrick is fantastic! Gave me a good deal on the mattress I chose and got delivered within two days! I would definitely recommend mattress warehouse for a good deal and good night sleep.
Martin the salesman was friendly and helpful in identifying a great mattress.
The dude that runs the place is cool, honestly I was a tricky customer because I work very long hours and weekends and wasn’t really free very often to sign for a delivered mattress however the store owner worked tirelessly to have that thing delivered! Customer service 10/10 mattress 10/10 dreams 10/10
Hello my wife and i visited the ARLINGTON COURT HOUSE STORE MET WITH THE MANAGER XAVIER WE ENJOYED A GREAT EXPERIENCE PLEASE VISIT FOR YOUR NEXT MATTRESS PURCHASE 5 STAR SERVICE
Excellent Customer Service.Today my fiancé and I visits this location to find a king size bed. Upon coming in we had no real knowledge of what type of bed we should select. We knew we needed a better bed that would support my fiancé back and give me a long lasting sleep. Himar the awesome “sleepolgist” (lol) provided us with extensive details in reference to our sleep test results and types of beds.We tried serval of the bed options and was provided with clear understanding. He explained the 30 days policy in addition to the return policy. Personal experience was exchanged. Overall an awesome experience. We left the store knowing that was a good and educated buy.Knowledge/Customer Service is EVERYTHING.If you are looking for great prices with a 5 star customer service I strongly suggest you visit this location and ask for HILMAR...Thank you for your support Hilmar.Nichelle
Service was very good, friendly, helpful. They are good salesmen and will work with you to get a good deal for what you want.
Great customer service and quick delivery! Really impressed with this store.
Terrible service. I walked in and was not even acknowledged or helped. The salesman was talking to another customer and did not tell me he was going to be right with me or anything.