I purchased the concierge messenger bag. I love the bag!!, but I initially had to send it back because of a defect. Bag was repaired flawlessly and included with my bag was personal touches for any inconveniences! I am very satisfied. Overall their customer service is great. Definitely will purchase again.

I had been eyeing the cognac Journey Backpack for a while and it was out of stock. When I saw that it was available for purchase I did not hesitate to order and I am beyond pleased. It is absolutely beautiful and I will be ordering from them again in the near future.

I purchased two bags originally the owner watched my review and noticed I said one bag was bigger than I liked. They reached out let me bring it in to exchange it. Im about to make my second purchase.

Fashionable high quality purses. I have a Peri Tote and Hue crossbody that I absolutely love. I love the fact that I will not see a lot of people with the exact same purse. My new favorite brand. Will definitely add more pieces to my collection.

Customer Service excellent - had a minor problem with shipping-it was corrected and order was received as promised. I am very impressed with the backpack and the wallet - love the colors, the leather is soft and both products are very well constructed. I look forward to many years of use and to purchasing more items from Made Leather - thank you!

My husband loves his Laptop Sleeve and the company was so quick in responding to me. I will be purchasing more.Thank you for being awesome.

Absolutely beautiful bag, and it literally feels like one of the only things that Ive bought recently thats BUILT TO LAST! Super high quality and hand made in Morocco. So many people at my office compliment me on it!!!

The purse was shipped quickly and the customer service was great when I reached out because I had a quick question. I love my purse. High-quality and a classy look. It is sized so that I can carry just the essentials which I enjoy. You get tired of looking for your keys all the time. LOL

Arrived quickly and absolutely beautiful;-)

This company is a blessing. I purchased their Journey Backpack and Navigator Duffle Bag. Both are amazing! You can tell theyre made with care and of high quality. Please do yourself a favor, purchase an item for you or a loved one. You will not regret it!

Arrived promptly & perfectly packaged. Beautiful bag & excellent craftsmanship. Will definitely be ordering from them again.

Back in October I ordered a bag from Made Leather. Maybe a week or two after I placed the order, I received and email stating that they didnt have to color that I wanted and would I take another color. The color that I wanted was due to arrive later that week. I replied to the email stating that if the color was not available by the end of the week, I would be ok with the other color. Well, two weeks later, I still had neither. Finally, i received an email with a tracking number. So, a week later, I click on the tracking number and the status still said label created. They never shipped it. So, I reached out again and they told me that they would check to see where the package was. Well, two weeks later and we are now in December, I had to reach out to them again. Keep in mind that when I am sending the emails, it is taking them a day or two to respond. Now again, we are in December and I still hadnt received the update on my package. So I finally ended up sending and email requesting a refund. So, I would not order from this place. Im sure the quality of the bag is fine, but the customer service is a total turn off, considering the price that you are paying for the product.

I am very pleased with my purchase. A journey backpack and wallet to match. Holly was very atentative to my inquiries regarding shipping. I feel this is the start of something wonderful... Im telling everyone I know about this company.

Beautiful backpack and clutch wallet to match. Excellent craftsmanship and detail. Holly provided super customer service support in letting me know when the bag would ship out. Customer for life. 😊

5 bags later and I am hooked! My husband is now hooked and I have also introduced my sister to the brand. We all LOVE LOVE our items and get excited when something new is released. The prices are fair for the quality and customer service has been great. I did receive one bag in which the zipper was stuck, but after one email the issue was resolved. The company sent me a return label and I was able to ship it back and quickly exchange.

Incredibly pleased with my purchase of a laptop sleeve. The color is beautiful (it’s “natural”); the leather is top notch quality; customer service went above and beyond.And it’s Black-woman owned! Highly recommended.

I love supporting businesses with great customer service. I pre- ordered in March and appreciated all the updates regarding the status of the artisans in Morocco getting back to work. I love watching videos on social media of the artisans crafting the bags and am happy to see them back to crafting these amazing bags. I LOVE my Peri tote and have carried it everyday. I enjoy all the compliments I receive.

I recently got the Navigator duffle and I really like the look of this bag. Its definitely different than 99% of what you see out there espically in quality. Additionally, I really appreciated the helpfulness of the Made team when I was trying to decide what bag to get for a light weekend travel.Heres what I really liked about this bag:(1) Its clearly a tough bag.(2) Color -- it looked great. Exactly as pictured (I got cognac)(3) Service -- Made customer support is extremely responsive and can help assist you in anyway necessary.(4) Workmanship -- the stitching quality is AMAZING and I found no issues with my bag. Everything was even and precise.

The Charter Crossbody bag is everything Ive been looking for and more!! The craftsmanship is outstanding. I recommend this bag to anyone I know looking for high quality leather bag. The bag actually speaks for itself.

I received my backpack today and am pleased. The item looked great online, but even better in person. Great quality!

The style and quality of the bags are phenomenal! The customer service is superb. Every email I sent was answered immediately. I look forward to purchasing more items in the future.

I am very pleased with the bag I bought. The color is great. It is well made and I get compliments frequently. I am quick to share the name Made Leather Co. with others. I constantly tell others about this company. Keep it up!

My Peri tote was part of my anniversary gift from my husband. I absolutely love it and the customer service because of COVID my husband said was on point. Definitely ordering more bags!

I absolutely love my new bag! It was my first purchase from Made Leather Company and it went smoothly. I will definitely be back!

I received my order in excellent condition and sooner than expected. Im definitely ordering again soon.

I love my bag and felt that it arrived in a reasonable amount of time. Cant wait to test it out.

Listen I had trouble determining the correct size of backpack I wanted and received the 2nd choice of the 2 colors requested because of availability but then when I showed it to my partner she took it for herself and I had to order another and low and behold it was perfect 👌🏿 in size and color and quality!MADELEATHER made it work twice!!Great customer support superb quality!BBACKSOON

This is easily my favorite go-to work and travel bag! Great quality and detail, arrived in a reasonable amount of time, and excellent customer service!

Initially, I wasn’t a fan of leather bags. Not the company just leather in general. A friend purchased a tote for me back in April and I loved it. I get some many compliments every time I carry it. It started out as a work bag, then the grab and bag.I recently purchased a purse, and I am literally checking the mail everyday waiting for it.Customer service is great, the owner is super nice, attentive and caring. I appreciate her.Signed a forever customer.

I received my leather Navigator Noire Duffle Bag to day. It looks and smell so amazing! Wasn’t expecting this kind quality of leather and brass buckles at such an amazing price, dust bag included wow! I wish I could give 10 stars. To think how much I paid for my Tumi bags, Thank you and your company, L.Williams. “Made Leather Company”

I am absolutely in love with these bags. The classic styles and superb quality are unlike anything I have seen in a store. I have one, have gifted one, and have two on the way. My only regret is that I haven’t purchased one of each!... well not yet...😜💜

Two duffles, three purses and two backpacks in and Im hooked! The quality of the products are excellent and the variety in styles offered allow for versatility in use; work, play, summer festival style, extended weekend....When I had questions about which style would be best for whatever use I had at the time, customer service responded promptly and was extremely helpful. Their products make great gifts as well. Knowing youre giving a product of such great quality that will last for a long time is worth it.

Impressed by the quality and craftmanship. I pre ordered during COVID so it took some time, but definitely worth the wait.

I ordered a bag last year, it took a long time to arrive. However, I finally received it and was pleased with the product. Fast forward to April 2020, I ordered another bag that I have been eyeing. Well as of today, I still do not have my product. They sent a few scattered email about Covid, artesians, Morocco blah blah, blah...... Needless to say I will never order from this company again.

I struggled with whether I should write this review but I decided to do it! Maybe I can save someone else the headache.I was so excited to order a bag from this company- not only was I looking forward to supporting a black [woman] owned business, I really loved the way the company presented online. I quickly learned that looks can be very deceiving.I placed my initial order on November 14, 2019 (an alleged pre-order that was supposed to ship out at the end of November). I didn’t receive the bag I ordered until December 27, 2019. To say I was disappointed is a grave understatement. The bag I received was NOTHING like what was presented online- the leather was rough & dry, the dimensions that were stated on the website was not what was delivered, and the bag didn’t even fit in the provided dust bag, to name a few issues. Naturally, I reached out to the company for a refund since I didn’t get the product that I ordered and paid for, and their website policy allowed for refunds (at the time)! I was met with THE WORST customer service I’ve ever encountered from a business- big or small. My refund request escalated to the CEO, who not only refused to refund me my money, but after speaking with me (and me pointing out the refund policy) she changed the website’s refund language to state that the company does not issue refunds! TOTALLY UNDERHANDED AND SNEAKY! Luckily, I printed the policy which was in effect on the date of my purchase before this shady move.I returned the bag on January 14, 2020. After much back and forth (and me threatening to take legal action), the CEO offered me a store credit for the amount I paid. Thereafter, the company resold the bag on its Instagram stories, acknowledging the deficiencies- I have saved video screen recordings of the sale postings. NOT ONCE did anyone from the company reach out to me to apologize for selling me something other than I paid for. Had I received even an apology (because I’m human and a business owner myself, so I know all too well that things happen), this review would probably never have been a thought. But here we are...On February 22, 2020, I used my store credit to order a new bag (and added some more money to it because the new bag was more expensive). I finally got the bag on July 11, 2020. Notwithstanding the COVID-19 pandemic, I had to keep reaching out to Made for updates, as I heard absolutely NOTHING from the company or its CEO about my “new” FEBRUARY order. The last time I reached out, I received a pretty harshly worded response which advised me that I would get an email once my bag was ready to ship.I love the new bag I received but sadly, I will never shop here again. I’m very big on customer service. I don’t have to and will not give my earnest money to a company that does not value its customers or have solid business practices. Back in November, I was ready to be a customer for life, but now, NOPE...Shop at your own risk!(FULL DISCLOSURE: I added a few updates to my review on 7/15 in response to the CEO’s less than honest reply to my review. My original review was posted on 7/13. I have documented proof for ALL of the claims made in my review. I’m happy to share them with anyone who’d like to be informed about this company before spending their money here.)

The products are beautiful. My boyfriend and I have ordered 3 different things and each has been great quality. When we did have one small issue, the customer service was willing to work with us to quickly resolve the issue.

Love my bag! High quality and fast shipping!

Love our leather bag, quick shipping, exactly as ordered.

Great quality leather! Bag is fashionable and durable. Prices are reasonable and delivery was quick! Will be buying more.

I love my bag! High quality hand made leather. Holds a lot in small duffle. I can carry on for free if flying Spirit.

I just received my first Made bag and I am in love! It’s beautiful in the online pics but looks even better in person. I can’t wait to carry it!

Excellently made product - made to last a lifetime!

Finally a real leather company in the USA . Received a messenger bag for my laptop as a Christmas gift from my sister 2 years. We both fell in love with the company and creator. Amazing quality in her leather and design.

Amazingly beautiful product!

What can I say; other than I have been a fan of Made Leather Co since November of last year! I took advantage of the Black Friday sale and I have been hooked since! I have in my current collection 5 items with 3 pending from the Kickstarter campaign! The interaction via social media and email has been great! I feel that Lenise and I are friends who haven’t met in person yet! The products are well made and very beautiful! I am a single mom and every dollar I make and spend has to count! So supporting the Made brand was a no brainer! I get amazing products for a reasonable price! The pieces are timeless! Lenise, you will always have my support! I appreciate you stepping out on faith and following your dreams! I’m an unofficial official brand ambassador!😂🥰💜💪🏽

I have had nothing but problems with this company. I was initially excited about Made Leather Co and was happy to support it. However, those feelings have dissipated. Nothing but problems from the start. From customer service to the shipping times to their extending me a refund I never requested. Their customer service is nonexistent and you have to initiate contact to get any type of update on the status of your order. They offer no estimated shipping times or consistent tracking information.I ordered from their sample sale, twice. I received my first order approximately 4 weeks after I ordered. I ordered 3 items for my first order and only received 2, initially. I was told one of the items I ordered was no longer available in the color I chose and I could choose another color, which I did. That replacement item took almost 3 weeks for shipping. I liked the items I received, so I ordered again from their sample site. When I inquired about the status of my second order, approximately 2 weeks after ordering, I was told that, while the items were ordered via the sample site, they should not have been because the sample sale had ended during the time I ordered and the items were supposed to be in inventory on the regular site. How was I supposed to know that being that the sample site we site was still active when I made my second order?At any rate, they offered to honor the items in my 2nd order at the sample sale price and I was okay with that. However, when I inquired about the status of that order almost 8 weeks later, as I had not received any communication or tracking information from them, I was informed that the items were stuck in customs!I made the second order in April 2019 and had not heard from them regarding the 2nd order by June 2019. I was upset because it didnt take almost 8 weeks for the first order to arrive. As a result, they offered a refund, due to inability to fulfill the order in a timely manner. I did not ask for a refund, I just wanted my items.I understand the product comes from a different country, supposedly. However, it would be nice to get an update email or some type of communication from the company letting the customer know whats going on.I am curious now if they even put the order through. I contacted the CEO on June 6, 2019 and she was the one who offered the refund, which never asked for or even mentioned. She did offer to use the monies paid to purchase an item readily available. I declined and just went with the refund. She stated I would receive the refund in 3-5 business days. Well, here we are, on this day, June 18, 2019, and I have yet to receive my refund and there is nothing pending at my bank.My suggestions to this company:-Get the logistics of your company together.-Get a better tracking system.-Do better with your customer service because it is practically nonexistent and customers shouldnt have to continually initiate contact via email only, to check on the status of their orders.Further, if you can send Luvvie and the NFL agents FREE bags, surely you can send PAYING customers their bags as well, and in a timely fashion!ETA: I called my bank and was told the refund was issued and then they had it reversed! Im not sure how or why they did it, but I have my suspicions. I dont know what is going on but I would advise doing business with this company until they can get themselves together!!!!

Extremely professional customer service, fast delivery and I absolutely love my bags!!!! Something for everyone!!!! Can’t wait to order again, Thank you so much!!!

Always quick and friendly service.

Love the quality, customer service, packaging and fast shipping.