Service after the sale has been fantastic. Very professional and down home feel at the same time. Highly recommend.

Everyone there is Awesome and friendly. Gary was fantastic from the time I walked in door till I left with my car he sold me. My beautiful 2015 convertible!!!

Bought a brand new 2020 Accord Hybrid EXL. Good people to work with who dont use nonsense fees and high pressure sales tactics. Saved money over Reno or Bay Area dealers. Would buy again.

Auburn Honda is a different kind of dealership because of the people. From Phil, in sales, the manager Paul, and financial services, they all were kind, truly helpful, and they gave us the time to think about what decision we needed to make without pressure. We looked at 4 different dealerships, but we bought at Auburn because they are genuine and trustworthy. This dealership even sends personalized handwritten thank you cards. I have never seen this done before in all the years we have bought new cars.

Great service! Wish there had been more variety when I went to buy my car last October... My car is nice but its a bit squishy for somebody with long legs.

Buying experience- Buying a new vehicle can be a pain, not so at Auburn Honda. Tom/Hector were great to work with, providing a competitive price on a specific vehicle with NO PRESSURE. The same was true for Jamie/Paul regarding our decision to take advantage of an excellent Honda finance offer. If you want a no pressure car buying experience, I highly recommend the folks at Auburn Honda.

Personable staff, they gave us a great experience.I’m a first time buyer. I have a pretty good credit score, but because I never took out a loan and don’t have loan history, the interest rate my bank offered me was ridiculous. I re-applied with a co-signer, which lowered my interest rate to 3.5% but I didn’t like not being the primary on my own loan.We explained this to them, and Auburn Honda managed to give me a loan offer on a used car at only 3% with no co-signer.Also, I got a beautiful Honda Accord Sport at an extremely good price.Other than that, during our test drive, I noticed there were scratches on the windshield and Gary resolved the issue quickly.The process was straightforward and they were generally quick to respond, accommodating, and warm.

Excellent service - Ive been a customer for 20 years and bought 3 cars here. The people are always nice.

Nice place to sit around while you buy a car or get one fixed up. Personable service. One representative sent me a handwritten card asking me to come in for a discount on a service I couldnt afford at the time. Seems like the thing to do.

Very nice and hard working people. Made me a new key in less than the expected time. Free water bottles. Plenty waiting room.

I really wanted to like this dealership, because I wanted to buy local, but the salesman I interacted with just would not allow that to happen. He was incredibly pushy and even condescending from the moment he walked up to me, and he would not leave me alone until I got into my car to drive away. If you just want to look around at your own pace, I would not recommend this dealership.

Jeremy was very helpful, he explained everything clearly. They have a nice waiting area and are very Covid compliant. And they washed my car.

We had a stellar experience at Auburn Honda, everyone was so helpful and professional, but with a great personal touch. Hector did a fantastic job helping us find the right vehicle and we are so in love with our car, we almost forgot to write a review! Paul in the finance department did a great job too, and we cant leave Kevin out because even though he is on medical leave, he was the one we reached out to first and he helped guide us to the best vehicle for us and the right people to make that happen. A big thank you to the whole team!! A+.

No pressure. Be sure to ask for Allan. He is knows his stuff and is eager to be of service.

Our salesman, Hector was really pleasant,. But the salesman in charge is arrogant and impatient.

I brought my car in the end of last summer last year to get the AC fixed because it would work on and off. I was told it would cost $250 to diagnose it and that would go toward the cost of fixing the problem. He mentioned no leaks and something about the system needing cleaned out (you know I’m not a mechanic that’s obviously why I take my car to a shop) and apparently that in the “future” the compressor needs replaced. Well apparently all they did was recharge the Freon, and not actually diagnose the issue considering it still doesn’t work SOMETIMES. So yes I paid $250 something to get Freon put in my car and still have an issue with the AC that wasn’t diagnosed. Thanks.On top of that I also had the check VSA Light “diagnostic” the same time as the check engine light. (Also last summer) They didn’t diagnose that either and said maybe it just needed cleared or reset. The light came back on the next day and when I called to mention it he told me it must be a DIFFERENT ISSUE. Unfortunately it’s hard to find an honest mechanic these days or one that actually takes time to listen to what is going on with your car to accurately assess the issue, especially being a girl SMH. Done with this place.

Absolutely horrible service. They are terrible at communication and frankly they are just plain shady. I wouldnt go here again if it was my only choice left.

Im a very HAPPY 2020 Honda Ridgeline owner. Todd Christlieb & Trae DeBeaubien and staff are rated #10! They do not push or even rush upon my buying a new truck! Thank you so much you guys!Best Regards,Sherry

Great dealership, highly recommend.

AMAZING people!!! Everyone here made buying a car a wonderful experience! They worked hard to get me in the car I wanted at the terms I needed! I will DEFINITELY be buying my next car from them! Ill also be sending everyone I know there! 👍😊

Always great service..love my Honda

Great experience car shopping which sometimes isnt. Junior was great not, pushy, knowledgeable, and listens. From the time we chose our Honda Passport EXL to the time we drove it off the lot, their was some one to answer any question we had. Junior even stayed past closing to give us a run down on how everything worked and if we needed any extra help all we had to do is call. Tom the finance guy was helpful as well and didnt try to push into buying anything we didnt want. Thanks everyone at Auburn Honda for helping us get the vehicle we wanted without the headache. Well be back for that Loyalty discount on our next vehicle.

Made appointment for oil change and service and still have a 2 plus hour wait. Which wasn’t conveyed at drop off.

Honesty and integrity sums it up for me. No pressure and super nice sales staff!

Great place to buy a car! Picking my new/used car up in a few days, awesome staff!

General manager is pretty rude. Think his name is Tom

Made the car shopping experience very stress free and helped us get the terms we wanted without the usual games. Everyone was very helpful, from our sales associate Hector, finance person Tom to floor manager, David. We would recommend this dealership to anyone!

Love love Auburn Honda! I leased my second vehicle with them today and they were just as friendly, informative and accommodating as the last time. I worked with David Jones and Hector Navarro, super friendly guys who made the transaction quick and painless. They dont try to rip you off here! Great small town feel! Highly recommend!

Thank you Gary Lawson for a great experience in buying my first new car! It was quick and easy and you went the extra mile for us. We are delighted with Auburn Honda and our new Pilot.

Where is the service around here! You walk in and no one pays attention to you.

Always taken care of. Love my Ridgeline

I recently started going to Auburn Honda for services. My dad is a huge fan of Jess Prestridge so I requested him also. I went for an oil change and to get my side mirror assessed (was a bit wobbly from an impact). Jess was super great. He was direct and knowledgeable about my mirror and it didnt feel upselly or salesy. He looked for the best available deal on my oil change, without me even asking, which was a pleasant surprise. They even buffed out some scuff marks on my car, free of charge. Last oil change I had was also a great experience. Great straight forward folks here. Definitely coming back.

Bought my honda fit here last year. Great customer service & great help with maintenance (oil changes.)

Honesty is what you will expect from Auburn Honda car service department. Friendly people

I purchased a 2020 CR-V from Auburn Honda and was treated with courtesy and respect. They made sure I was completely satisfied with their service.

Best service best rates and they really do care about their clients

They always take great care of us

As far as buying cars is concerned, I was very pleased with my experience at Auburn Honda. I was looking for a hard to find used Toyota Tacoma with manual transmission and used Car Gurus and Auto Traders to find it. I called Auburn Honda and Tom answered my questions in a low pressure manner. They placed a hold on the truck until I got there and Rob walked me thru the sales. Tim in finance was cool and even the sandwich lady(didnt get her name) was cool and the sandwich was great(dont eat before you shop there!). All in all I think the staff at Auburn Honda was great.

Had a service appointment. We had a small issue with our vehicle. We took it in to Auburn Honda and it was from a previous repair, done by them. The openly acknowledged it and fixed it at no charge. I appreciate their honesty. It was a small mistake on their side, that would not have caused any damage to our car. But I feel they are trustworthy. They are never high pressure to do more.They have a very nice waiting room, with small refreshments. The staff are courteous.

The sales person talked up a car, we test drove it, then he realized he was showing us the wrong car. After 4 hours we left with nothing. Definitely wont be going back.

Went in for an oil change and tire rotation and walked put with a $300 bill. They added rear differential lube and new air filters.

Loved my experience at Auburn Honda. Tom and Junior were incredible. I highly recommend this dealership to anyone that is looking at Hondas. Prices were more than fair, especially given the state of affairs.

Excellent service by friendly, attentive professionals. Also working with their no pressure sales reps on possible lease or purchase of new Honda. Cant find a single thing to complain about. Very happy.

Unfortunately, I could not give 0 stars. I have a used 2013 Honda Pilot in December 2017. Less than two months after purchase I was back at Honda with a dead battery. The battery was tested and was way below the red line indicating it well below standards. I was told this car should not have been sold to me with the battery in this condition. Honda kindly gave me a “brand new battery”. Less than a year later my battery is completely dead, and I am expected to pay for a new one. I showed up to Honda in Auburn, after getting my car jumped to have Stuart tell me that he is correct in what he told me... and that they will not pay for a new battery for me, although I was clearly given a faulty one. I am very disappointed to say the least. As a business owner myself it is fair to do what is right, and unfortunately Honda in Auburn did not. Beware, I was told that if they replace your battery that they do not test the battery before putting it in your car because that would be very time consuming. Mind. BLOWN.

We had such good service, it was explained in detail every thing that was being done with our truck. The salesman went the extra mile to research other vehicles but absolutely no pressure which made it so much more pleasant.

Great customer service, no complaints here.

New Honda owner..your invitation to visit an enjoy dinner was so informative. Service dept experts answered all my questions. But what I very seldom see was the feeling of all employees were like family very welcoming me. LeeAnn ..fantastic job. Thank you..Elizabeth M..

I brought in my Honda because it was making a weird sound. They fixed it quickly and even cleaned the outside of my car. The service was awesome! Stewart helped me out and I am so grateful he did a great job and was so kind and helpful. Will be coming back again!

They dont responded back and I truly believe till this day they totally ripped my wife of with her suv.

First time here for service. The service advisor was great. The waiting room was really nice. Free Wi-Fi, coffee, muffins, very clean and inviting. Overall the staff was very helpful, the service was great, they beat my expectations.

Awesome deal. Negotiated via text. Test drive showed vehicle as advertised. Fabulous sales person, manager, finance, detailer. Third vehicle I have bought from this dealer. Even had an on-site mini deli and made us lunch. One of a kind dealership! Well worth the drive.

Ive bought many new cars from many salesmen and many dealerships over the years. This is as good an experience as Ive ever had. Thanks to Hector and Tom.No pressure, very knowledgeable, explains things well (lots to explain on new cars), and extremely courteous.

Ive had my new 2016 Honda HR-V for 2 weeks now! Its been such an excellent vehicle. I feel really safe driving in the rain and snow. Robert H. and Graham F. really made the whole experience of purchasing the car smooth and fair. Thanks again!!

Thank you Auburn Honda for giving us a good deal and a wonderful experience. Everything went smoothly and they were able to price match for us. I definitely recommend this place.

Awesome. Quoted price on phone was exactly what I was charged. Very fast. Justin in parts took care of me imediately. Could not ask for quicker, or better service.

This is my 3rd time there and all three kmes have been a great experience. Tom has been my daughter, son and my sales person, and he is the best. Us three recommend Auburn Honda and Tom, but only if you want a great buying experience.

I had a great stress free experience with buying my 1st car at Honda Auburn. Tom was totally awesome and he made sure I got my payments at the budget I needed and I was super happy to be seen as a person and not a sale. I came in not know what I would want and if I could get a car and I left with a beautiful black on black 2017 Honda Civic. I will definitely recommend Tom to my friends and family and I will be back in the future when I am ready to get another Honda. :-)

I have been a customer for years. They have always been nice and helpful. I live around the area which is convenient. And they make complimentary sandwich. What else can you ask for.My 2007 Hondas, an Odyssey and an Accord are surviving because of them. I hope they give me a discount for the 90k service like half the price?...for this honest review ..😄Anyway, thanks Auburn Honda.

Service was prompt. Jeremy took good care of us. Thanks so much!

Great customer service, I recommend them for all of your sales and service needs.

Very long wait time for an oil change, over 3 hours! But the shuttle took me into town so i was able to get some shopping done during the wait. Always pleasant people to deal with.

They actually got me a window wiper part for my 2007 Acura RDX Turbo. The customer service here is second to none. I highly recommend Auburn Honda.

Wonderful service and great attitude of staff. I get all.my service done there as well and I have to say I am impressed by thier turnaround time and they let me.know what is happening if anything changes immediately. Very likeable sales and service staff. I will be purchasing all my vehicles there in the future. Thank you Auburn Honda for making things as low stress.as possible!

I have never had such good treatment from a car dealership. My second visit was to buy replacement wiper blades; the parts rep, Chris, was helpful and knowledgeable - and then ramped it up by assembling the blades for me! It seems Customer Service is BEYOND Live and Well at Auburn Honda.

I bought my used 2014 honda accord hybrid from these guys and they were really nice and tried their best to get me the best loan for the car. At the time I was new to credit so many banks didnt want to take me so I didnt get a good loan deal but I took it anyways and then a couple days later they messaged me and told me to come back to sign for a better deal they found. The fact that even after the purchase and signing of all the paper work they kept looking for a better deal for me shows they want to give you a good deal and help you out. I highly recommend these guys if you want a Honda from a dealership. The Honda has also been running great which is why trust a dealers more even if it costs a bit more.

Very professional service, honest, and accurate work. Free car wash for every car worked on. Also free hot dogs and hamburgers every Saturday for customers! The employees really enjoy working there which highly reflects upon the work done.

My experience with Auburn Honda has been nothing but exceptional always the best of the best . From the day I financed my Honda til now. The finance department, the sales person, and today the service department. Thank you for exceeding my expectations.So much better than Autonation Honda!

I was drawn in on Labor Day Weekend with the promise of good deals and friendly service. But when the Sales Manager, Tom, started raising his voice and pounding the table because I was asking him to beat a competitors price, I left. He acted as if I was buying a car for him and he was offended I did not want to pay full price. Be a smart consumer, no one deserves to be treated like that!

Always professional

Salesman was very good. Not pushy, knew his stuff, gave us space, listened. Clean and pleasant facilities throughout, friendly people even down to the finance guy. Car was totally cleaned, full tank, and they even set the clocks and paired our phones to the Bluetooth. Will buy from them again.

First time buyer with Honda, Im very excited and extremely thrilled. Bee Jake Thao is an amazing person and has great communication with us. We was able to tell him what we wanted and he was able to point us to the right direction to getting the car we wanted. Great service. Thanks again

Great care and service response. Will return.

Service on a rainy blustery day was a pleasant experience--good coffee and treats to help time pass quickly. The service and cashier folk always put forth something extra to make your business feel appreciated!

My son had an appointment with the Service Dept. yesterday. He was told to bring his car the night before and leave it so a Mechanic could crank it the next morning to hear the sound it makes when cranked first thing because it only does it then and that could be the VTC Actuator. If it was that it would take all day to fix.First of all they never told him where exactly to leave his car so he parked it where he though it would be out of the way. When he goes to pick up his car before closing, they tell him that one of the Service writers had to move his car. Well of course since the Mechanic didnt move it, the Mechanic never heard the noise it makes and never heard it. He also left them a note to check over his car and complete the form that he had left for them to complete for Uber. So they kept his car all day without checking it out and without calling him to let him know anything or that he could go ahead and pick it up. Then told him he would have to make another appointment to bring it back again.He is a student and teaches at the University and dont have all the time in the world to convenience the Honda shop, that is why he had made this appointment over a week ago!He will not be scheduling another appointment, but instead will have it all taken care of at the Honda dealership in Dothan.Thanks for nothing!

Customer service was through the roof. After my poor experience with Automation Honda of Roseville, which I will never go to again. I am elated at my quality customer service from the moment I stepped out of my car. You have won a lifelong customer at Honda of Auburn. WORDS can not say enough appreciation for Honda of Auburn.

Ricky Washington is the best salesman around! Since day one he made sure our needs were met. He is very friendly knowledgeable and made sure we got the best deal! Best buying experience ever! Thanks Ricky!!!

Bee Jake Thao was very helpful finding my wife and I the right vehicle for us. He was very professional and didnt pressure us into anything but instead listened to our concerns and guided us into what was ideal for our budget and what we wanted. Thanks again and we will definitely be back for our next car.

*Update* Dont complain about this place! Apparently the mechanic took it personal and told a mutual acquaintance he was going to cause me physical harm because i complained! *Beware* Had a transmission replaced under cert used contract. they stripped bolts left stuff loose and my exhaust rattled. I brought it back and the problem only marginally went away. I even told them how to duplicate the rattle. they had my car all day! I picked up the car drove home (rattle was still there) I got out stethoscope and found the problem. (took me 5 min) I would of gladly paid to have this noise fixed but apparently they are too lazy to do proper diagnostic work. Apparently they hire glorified lube tech to do major work on customers cars! After being threatened by the mechanic i no longer feel safe going here, hopefully management take this seriously and rectify the situation. When I told them what was said they seemed more concerned that the person who told me to watch out and given me the heads up. It did not make me feel safe at all!

After a few years of driving another make of car, I knew I wanted another Honda CR-V so I did some research. Looked at lot of vids on YouTube, read a lot of reviews, checked prices on Kelly Blue Book, and finally narrowed it down to the generation 4 models of the CR-V. I saw one I liked on Auburn Hondas website and sent an email. Junior called me and we set an appointment for the next day at 9am. The car I wanted had everything I was looking for: late model car, low mileage, one owner, well maintained, well priced, complimentary oil changes for two years, and the vehicle was Certified Pre-Owned. They gave me a very fair trade-in deal for my old car and I left very satisfied.I didnt feel pressured and Junior (salesperson) and Tim (finance guy) were both very respectful and professional--easy to deal with--a great buying experience. Something I thought was important is that they dont buy auction cars--their business is mostly local trade-ins. I would highly recommend Auburn Honda for new or used cars. Happy to do business with them.

Great easy place to buy a new or used car. We have now bought two cars here, a brand new 2019 CRV. A fantastic car. Super fun to drive an no problems an a good warrerenty. An a used pilot 2012. Another great suv. Both cars were purchased from Alan Madsen. A very calm easy going nice man. No pressure sales an a fun guy to talk hockey with. The service to get a oil change has been fast an easy an has not taken more then a hour. They even serve fresh made sandwiches and hot coffee, hot tea an hot chocolate while you wait. A great place to shop

Went there a couple of times to look for a vehicle. One of the salesmen was great (so I cant say the entire place is bad). But when you start to ask for numbers and talk about purchased, as anyone whos purchased a vehicle knows, a sales manager would come in. Well the sales manager came in, and was rude, started an argument and made it so bad, that I would not refer anyone to do business there. If you cant treat people with respect than how do you expect to get business? Not to mention they tried to sell me a 2017 vehicle for $3,000 more than a dealership that was going to sell a 2018. Hope they dont sucker someone into over paying.

Well lit, open space, ample spacing for examining cars. The salesmen are for those who want to finalize, no pressure sales. The car purchase process was easy and informative. I will return for my next car purchase.

Love this Honda dealership. Ive purchased multiple cars here and they are straight shooters and provide fair deals. Service department is top notch.

Love the folks here, especially Alan! He sold me my first car and my new car. Could not be happier. They always take care of me here. Ive driven from Fairfield to come back and referred friends. Always worth the drive.:)

Purchased my sons car here a week ago and had great service experience. Tom Tavelli was friendly and very helpful in making this happen and Rick was also pleasant to deal with. Would definitely recommend this dealership to anyone looking for a great car. I would also be willing to do business here again should I ever decide to purchase another vehicle.

Great, fast and always friendly service

Always professional been maintaining my car for years

In for service for my daughters car. Service department was outstanding. Service manager Jason, was Top Notch.5 stars...

This is the third vehicle weve purchased from Auburn Honda even though its new ownership it is a great place. I highly recommend them if youre looking for a new Honda.Update. This Honda dealer was bought out by large group. No longer recommend as theyre out just to sell stuff. Went with my daughter to get a vehicle. Later went to buy the lease out gave instructions to salesman. After I left they proceeded to push her and sold her an aftermarket worthless warranty. She left crying and now has a larger payment.

The fastest the easiest case buying experience in my life

Best Honda service dept.

Parts buyers beware!! Rude staff, non-competetive prices.These are the prices I was offered in 2017-2018 at Roseville and Auburn Honda, vs 2019 where price-match requests are rudely dismissed.LIST is overly inflated price you would pay at Auburn Honda.ACTUAL is what I was charged by the previous employees of the same dealership back when the staff had some integrity. See below.Ignition Switch (small harness with some wires and plastic connector) - LIST: $182.88, ACTUAL: $71.44 = SAVED: $111.44Oil Pan - LIST: $195, ACTUAL: $77.12 = SAVED: $117.88Both Headlights - LIST: $460.40, ACTUAL: $302 = SAVED: $158.40Windshield Wiper Blade - LIST: $26, ACTUAL: $14.11 = SAVED: $11.89Buy parts here if you enjoy throwing away money to line the pockets of greedy businesses that know you dont know any better.Hung up on when asking politely for a manager. Dismissed by management for asking to fairly price match with reputable online sources including shipping cost.Ive had relationships with Honda parts staff at Roseville and Auburn who have made me fair offers before and offer to price match and keep the money in the local Sacramento area economy.Instead greedy business owners now want to squeeze every penny out of massively overpriced parts for a 20 year old car.Two stars is for the previous staff who understood the value of hobbyist customers like me who will drop tons of money on preventative and frivolous parts if they get a half decent deal. (parts that would probably otherwise be sitting in warehouses for years untouched)Zero stars for 2019 Auburn Honda. Shame on you guys. An ignition harness does not cost $180 and you know it.

I would definitely recommend talking to Tom Tavelli, the Internet Sales Manager, when you are in the market for a new Honda. Hes straightforward and easy to work with.

Terrible customer service with the service department. Roseville Honda is a superior experience compared to Auburn Honda.

Excellent Service. Take your Honda there I asked how long I would have to wait. For oil change and tire rotation 1.5 hrs they had it out in 1hour 10 .minutes

I just bought a Honda CRV from them. First I dealt with the Automall. What a terrible experience. Then we went to Auburn Honda. The staff was amazing. They know their vehicles inside and out. The experience was smooth and easy. Would absolutely recommend Auburn Honda to anybody. I would give them 10 Stars if I could.

Excellent, caring, helpful, let us take a loaner car until the next day for our convenience.

I was only there for a routine oil change and tire rotation. Time and cost as expected. Friendly enough. Respectful.

Im not sure if it was a special circumstance. But I bought my car here in record time. We already made the decision looking on the internet. So after we took the car on a test drive it was purchased rather quickly. They were so nice there and I received 6 months of free maintenance. I love the car I purchased there.

Always happy with this place. They are good people who care about there customers. Also fairly quick!