The service on your vehicle is great...if you can ever get in. What is the purpose of a “Quick Lane” with a sign that says “NO APPOINTMENT NEEDED” next to the door if you HAVE to schedule an appointment to get an oil change. Twice I have gone in and been told it will be several hours or not possible...it’s an oil change! You have a TRUE service department on the other side of the building. If you are doing big jobs in the Quick Lane then you are Not a Quick Lane. Both bags were open. No cars in them. Nobody in the waiting room but one other person. I’ll have to find somewhere else to go I guess.

They quoted me an hour for an inspection sticker and didnt take it in for 75 minutes despite having an appointment. Then find out I need pads and rotors. Ok no problem but was then quoted to wait another 45 minutes. Which didnt happen. 3 hours later and I could finally leave. And on top of that the service guy was rude. I bought my car at Rowe Ford but will never bring my car back to this place. This is not the first time they quoted me a time frame and were way off. Very displeased.

Great service took great care of my focus ill be back for my oil changes

I got my truck serviced in the quicklane and Don Hawley was very helpful and knowledgeable about my truck and service I need In the future.

Got my oil change at the quicklane in auburn Don Hawley was super funny and made me feel my car was in the best hands,thank you rowe

Great Service