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Rempt Motor Company
3810 Auburn Way N #402, Auburn, WA 98002, United States
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Rempt Motor Company
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Er
Review №1

I cannot brag enough about this shop; I’m forever a loyal customer. Zach, the general manager and his team go above and beyond to not only give my car the best service possible, but also work with me to break down payments or price match. I had a light out that was causing my break light to turn on and they replaced it for no extra charge! They also notified me that there was a rat nest under my car and removed it with no issue. I’m so grateful that when anything goes wrong with my car, I can count on and trust this genuine and true auto repair shop to fix it. Thank you Rempt Motor for going above and beyond for your customers and doing it all with such a happy and go getter attitude. You guys are 5 star and forever have my loyalty.

HG
Review №2

Josh and Zach were beyond helpful and definitely went above and beyond in fitting me in on an emergency basis to fix my car, to which I am grateful for. They were willing to allow me to bring the part in and fixed my car based off my own diagnosis. Thank you so much and if Im back in the area again and my car needs service I will definitely be bringing it here!

Jo
Review №3

These guys are fabulous, they did exactly what I asked which was to perform a pre purchase inspection on a 2012 BMW 550i they were meticulous in every aspect of there work. They took the time to go over every single thing they checked. They took pictures to show exactly what the problem was. They are extremely professional and knowledgeable about their work. I would just like to say thank you again. I purchased the vehicle and Im very satisfied with it. I never wouldve bought it without having an inspection done as I would recommend anybody buying a used vehicle should do. I will recommend this establishment to everyone I know in need of car maintenance or repair. Thank you for your time and effort. You are exactly what a great automotive repair shop should be. 😁

Vi
Review №4

I had my 2006 Porsche Cayenne S drive shaft replaced here. The communication line was excellent and they answered all questions I had. Their price quote was exactly what I paid. There great to work with and Ill be using them in the future.

Je
Review №5

I have been going to Rempt Motors for 8 years, ever since my alternator went out and my Kia Sedona died going 75mph on the 405. Joshua and his team were awesome, so when my parents had car trouble while visiting me from Canada I didnt hesitate to take them there. I have also had them do check ups and recommended Kia vehicle maintenance schedules. The shop is just as awesome now under Zach.Recently I had to have the Kia front axles done, engine gasket replaced and another alternator installed. They were upfront with the costs, explained what I didnt know, answered all my questions and willing to work out a budget and payment/financing plan if I needed it. They offer warranty on the parts they install - if they fixed it before they will review and let you know. They also have a dependable tow service they call on and can combine that into your repair.So while car repair is not cheap - if its cheap are you getting good parts and knowledgeable work? will you be fixing/replacing the same stuff every year? But if you want excellent communication; reliable, honest and professional service; and a team that cares, you should call Rempt.Jenn Carter

GT
Review №6

Ive been driving my Jeep for almost 23 years and want to keep doing so. A few days ago it just stalled and wouldnt restart. Id used Rempt before so I emailed them to let them know I was coming and the problem. Had it towed there the next day they were open (because these things never happen during business hours, right?). Not only did I get a prompt response the next day, but also texts advising me of when diagnostic work started and the progress. Communication was excellent throughout the process and Zach called several times to let me know the next steps. As a woman, its so important to find a place that is trustworthy, professional, and friendly-this is it, bar none. You can send your mother, sister, aunt or daughter here without any worries of them getting ripped off. Im a full time caregiver for an elderly parent and I need my Jeep to be up and running. Now it is and no matter what, I know these guys have my back. A thousand thanks to the team at Rempt for their courtesy, professionalism, and the help with my baby. You rock!

Es
Review №7

We had the need for a vehicle inspection on a used car we were buying in Auburn and spoke to Zach which was very informative and flexible on bringing car in with adjustments to looking at it on short notice. They looked car over and pointed out some things and provided checklist. Thought reasonable at $236 including tax.assuming the car works out and the alignment issue is just an adjustment and not something major i think was good experience and recommend them.sorry picture is so bad as i was preocupied with trying to get my daughter a dependable car The location is a bit tough to find as they are tucked away behind buildings in back corner. Needs better signing.

Er
Review №8

The customer service here is outstanding!!Zach and his team went above and beyond to help me with my Audi. I’m so happy I decided to go here to get my car serviced. They were very honest and genuine from the beginning. It was made clear for my car’s overall care and service. I’ll definitely be coming back and referring people here!Thank you again!-Erika H

Jo
Review №9

I just recently bought a Mercedes Sprinter Van and needed a maintenance (as always when you buy a vehicle). There were a couple of warning lights that popped up but Zach S was very helpful in getting these things taken care of so I don’t drive on the road unsafe or stranded. I can’t thank Zach S enough for being honest and great quality work. This company makes you feel like family right out of the gate. I would encourage everyone to get your vehicle fixed up over here. They have my business for sure.

Ma
Review №10

I had a check engine light come on and smoke coming out the back of my car, when i sat at a stop light it would cloud up around my car. Super embarassing. I called these guys and they got me in right away, and fixed my pcv same day. No more smoke! Im a happy camper, thanks Rempt!

Tr
Review №11

I stopped in without an appointment and Zac & Josh were able to work me in. They are great guys. Very professional and kind. I will be a return customer for sure!

De
Review №12

After our van broke down while we were on vacation they were able to get us right in and find out what the problem was quickly. The staff we worked with was incredibly friendly and helpful. If we lived in the south Puget sound area we would definitely use their services more.

Ka
Review №13

Rempt motors has been taking care of my vehicles for as long as I can remember. Quick and friendly service and never pushy. I can’t recommend them enough!!!

Ja
Review №14

Josh and his wife were a pleasure doing business with. They were friendly, professional, showed up early, and kept me updated the entire time. I highly recommend them! I wish I could give them a 10 star rating because they deserve it!

D
Review №15

I had a terrible experience with this dishonest business. They claim to charge 15% less than dealerships however charge considerably more, in my case hundreds of dollars more. They try to trick you into signing an upfront $300 diagnostic fee. My car needed a simple tune up with spark plugs and coils and they claimed to have spent two and a half hours diagnosing the problem. I will never deal with this business again and hope to dissuade others from doing so. They held my car and keys until I paid theyre highly inflated diagnostic fee. I tried to explain to them that I had a doctors appointment to go to and they still wouldnt release my car for approximately one hour. Be wary & stay away!

Tr
Review №16

Recently took my daughters car in and I was really impressed great service and very professional. I will be going back for future car repairs.

Al
Review №17

I’ve been going to Rempt for 3-4 years now. This past week, I cycled both my Mini and Lexus through to get routine maintenance completed. I always appreciate my pre-planning discussions with Zach on what they’re going to do - he explains things patiently and clearly. And for me, sometimes several times. Then, nearly every time, the service is completed on price and on schedule. Those characteristics are VERY important to me

S.
Review №18

Great work, 100% of the time.

Di
Review №19

Our experience was Great! We phoned ahead for availability they do get busy. Professional and courteous staff. I did not have to call for an update they were on top of it. Our 14 year old Volvo is like new, Thanks Rempt Motor 😊❤️👍

Cl
Review №20

We went there to get a car we were looking to purchase checked out. It took about 2 hours and they went the whole nine yards. Turns out we were right to think the car was a lemon! He gave us the full page print out of what was wrong with the car, walked us through what it all meant, and gave his proffesional opinion on if we should purchase the car. Turns out we would have speant more on the car than it was worth and more than what we would have to pay for it! If you are ever in the area I 100% recommend you take your car here. No one else I would trust to have great customer service and do a more thorough job than these guys!

RV
Review №21

I took my 2012 Mercedes C300 into have the heater blower motor replaced.I received a reminder call the evening before (which was nice) and upon arriving to the shop I was cordially greeted by Zach.The repairs were done according to the estimate and on time.They also did a once over courtesy check of the vehicle and checked for any safety or other needed repairs.I’m a very satisfied customer. Lorre

Je
Review №22

I towed a 1995 Mercedes there that had been sitting for over two years after buying it sight unseen. Zach stayed in close communication, worked with my budget, explained things to me in detail (not like “you’re just a girl you won’t get it” ). I trust this company explicitly and will be back for any and all future repairs.

Cl
Review №23

Rempt Motor Company is THE place to go to! Rempt Motor Company is the best dealership alternative in the state. They serviced my 2018 WRX with all factory parts and had my car back to me the same day! The customer service received here is unrivaled. Highly professional, super knowledgeable, and just an all around pleasant experience! I highly recommend Rempt Motor company to ANYONE that needs service.

Da
Review №24

Zach at Rempt has taken care of a few of my cars, most recently my Porsche Cayman S. The guys at Rempt went above and beyond while repairing my clutch and flywheel assembly.Zach was patient while answering my questions, humble with my requests for updates and photos of repair items, and even with an unexpected issue came up relating to my shift cable, he was willing to not only help me with the repair, but put in extra time and work completely vetting the job and all related components.Great service with respect! At every interaction I always felt like the guys at Rempt really sought to earn my business and proved that you could have competitive prices with luxury level service.A hidden gem if you are looking to get away from the conveyor belt treatment of the larger dealer owned shops.I would be happy to return for anything major or minor with any of my cars!

Ga
Review №25

I had my 2008 E 350 towed to Rempt Motor Company after my fuel pump went bad, Zach was the most helpful and nicest service tech i have ever met although they were not able to fix the issue (model year |Vin number) he took the time to contact the dealer and had everything taken care of. Rempt Motor Company = First class!

Pa
Review №26

I have been coming to Rempt for a few years now and things get fixed right the first time.My son had a Saab and it looked like the tire were slanted. We took it to one mechanic who said it was fixed as good as he could do. Gave me a song and dance about shims. We heard about Rempt being the place to go for European cars, took it there and it got fixed. They took care of that Saab until it died.The family Mazda minivan had an issue and we took it to two repair shops and the dealer. No one could figure it out. Then decided to see how Rempt would do with a domestic car. Got an answer back in a couple of hours, got it fixed and the issue never came back.So now all of our vehicles come here. Get the job fixed the first time. No pushy service, nice guys, and timely service.

br
Review №27

A big thank you to Zach and his service team at Rempt. I had just recently purchased a used 2010 Volvo XC60 and within 3 weeks the steering rack went down with a quickness. The pump was roaring like the car stubbed it’s toe and I could not for the life of me find the leak causing the air leak. Took it to Rempt after finding it online with solid reviews especially working on Volvos. I’m not going to say this was a cheap fix, but Zach worked with me on different options and was able to source a good used replacement rack (they even inspected the first used rack that was sent to them and had another on order that day cause the first one was no good). I got my ride back in great shape now and Rempt found a new customer. Also, they sent me a video showing me the issue during the diagnosis which went a long way with me because let’s face it, finding a good shop can be a daunting task, especially for a niche car. Well done boys!

F
Review №28

Great service and excellent knowledge of what theyre doing, I would definitely recommend. Zach makes you feel like family rather than a customer. Im definitely going back whenever I need my car fixed.

L
Review №29

These people know their stuff - absolutely awesome. Thank you !

be
Review №30

Joshua is always available if I have a concern that needs promptattention.There have been times when I thought something wasnt quiteright and he did a diagnostic check without charge when a problemdidnt exist.I like the comfort of knowing I can trust him completely to takecare of my car and keep me safe.Hes the best!

Ca
Review №31

I have been taking my truck there for years. I like all the mechanics in the shop it really doesnt matter who works on my truck I know it will be done right the first time. I never get the feeling like I am being taken advantage of or that Im getting less than excellent service. The owner Josh is always respectful of your situation and no one will up sell you something that you dont need well done Rempt Motor Company well done!Definitely a life long customer!

B
Review №32

My sons BMW was having some issues, so we decided to give Rempt a chance to evaluate it for repair. When we dropped the car off on Saturday one of the mechanics finally emerged from the back after 10 minutes and we told him what the car was doing. He had me write my name and number on a sticky note?? and told us it would be Tuesday before they could look at it. I received a call from Josh on Tuesday and he started by rattling off prices of what they thought needed to be repaired, so i asked him to email me a quote. The quote seemed to be a bit high so i did a quick check of parts pricing and common labor rates. Also some of the parts listed on the quote had already been replaced recently. So I emailed Josh back with a few questions as any customer about to spend $2,000 on car repairs would. Josh responded back stating he is now declining to do the repair because it wasnt a good fit Is this good customer service? Your customer asks a few questions and you turn them away? We basically wasted our time and money taking the car to this company. They 100% mark up parts and the labor rate was way out of line. Beware of taking your car to these people unless you like being ripped off.

Le
Review №33

Each time I need to do business for my vehicle here, I am astounded by the values and integrity of this organization, and their commitment to customer service. It is stellar. I have recently recommended a friend to them, and I will absolutely do so again. They are not the closest to me, but if I am towed again, I will be towed the extra miles to Rempt because I know I will not be lied to here. They do business with honor. Very rare!

Re
Review №34

Prompt and knowledgeable about my car issues. Clear about the schedule and no surprises. As an added bonus, they are friendly and will take the time to explain exactly what your situation is and how they will fix it. Recommended for both repair and maintenance.

da
Review №35

Best place for honest, reliable mechanics that do excellent work and answer all your questions!!

Ra
Review №36

Great Service. DO NOT give them your email. They will spam you to death.They wont stop emails no matter what you do. BAD Business Practice

Da
Review №37

My wife and I have been taking all of our vehicles down to Rempt Motors for more than 10 years now. We wont go anywhere else. Josh and his crew always do a fantastic job and take great care of our vehicles. We own several European cars which can be tricky with other less experienced mechanic shops, but Rempt Motors knows exactly what to do. Josh has always given us the honest detail on what needs to be fixed, not only fixed NOW but what to plan on coming up next to avoid catastrophic breakdown. His understanding of normal wear and typical breakage on components and mechanics has saved us not only $$$ but time and stress.Thank you Josh Rempt and all of the guys at Rempt Motors for being the kind of service professionals we all need.

Be
Review №38

I came to into Rempt motors for my oil change, i saw they had really good reviews! This was because where i usually take my Range Rover they werent answering anymore, so i went about in looking for a new spot to take my car and i think i found it ! they are so welcoming and easy to set up an appt ! the owner talks to you on whats going on with your car and everything. Great place to go try them out youll love them ! They will take care of you and your car!!! and there prices are better too!!! ill be coming to them from now on !!(:

ch
Review №39

I came back with s problem of my sunroof leaking and the people here were nice a fixed it for me. Because we had brought our car in before to get it fixed they serviced it for free. Very happy with the service and the team here.

ja
Review №40

Very professional team at Rempt Motor Company, they have been working on my MB for a few years now and have done an excellent job.

Br
Review №41

First time customer and was very impressed with their attention to detail, their customer service and their professionalism. I definitely will be a returning customer and highly recommend them for your German car needs.

La
Review №42

Ive been taking my Jeep here for a few years now, and I love it! I hate taking my vehicles to dealerships because I always feel like theyre in it to get as much money out of you as possible, and I dont feel that way here at all. Theyve always worked me in around my schedule and communicated well as far as needs for the vehicle. I wouldnt take my vehicles anywhere else!

Ro
Review №43

I bought my new car from Rempt Motor Co and I couldnt be happier. Great car at a really good price! I have been bringing my cars to them for years and will continue to do so. Cant beat their professionalism and customer care.

Ty
Review №44

Honest and hard working guys. Kept a reasonable actually an excellent price and did all that they said they would. They also taught me a few things I didnt know about my own car which is rare.

Se
Review №45

The guy I talked to was very rude! I was trying to understand why he needed 3 hours to pull a drain pan when there was no clearance issues, so I asked him. He ended the phone call with you have the wrong guy, keep looking Okay, that is a great way to run a business. If he truly needed to do what I can do in 15 minutes, and helped me know why it takes longer than the 15 minutes it should be able to be done in, then he would have my business. A little time to explain would be great customer service. I would not recommend dealing with this place!

Da
Review №46

This review is overdue. Last year, I took my BMW 325i to Rempt for repair (Service Engine Soon) light was on. Josh took the time to ask the right questions, provided me with an estimate and completed the work timely. He called several days later to inform me of a recommended repair (burned out headlamp). Quoted a price and i said go for it! Car runs great. Havent had any problems, but when I do, Ill call Rempt. Thank you Josh.

Mi
Review №47

I had recent service that was costly. The part they installed failed after a month. When I took the car back they could have charged me hundreds and said something else was wrong. But they were HONEST and installed the replacement for free that day. Thanks Rempt!

Bl
Review №48

This is where I get my Jaguar serviced. Josh Is knows what hes doing and very reasonable on the wallet. This is where I will keep coming. and I do recommend. Thanks again Josh and crew.

Je
Review №49

Great experience working with Rempt. They are honest, easy to communicate with and trustworthy. It is great to finally find a place that I can count on for ethical and reliable service.

Ke
Review №50

Communication about what was going on was one of the best!! Professional and caring business. Highly recommend.

Ia
Review №51

Rempt Motor Company has been working on mine and my familys cars for years. One of the most knowledgeable, professional and honest mechanics out there. Thank guys!

Na
Review №52

Rempt Motors has the Best service! Second to none.

Co
Review №53

Recently, I brought my 2003 VW Passat wagon for repair. I knew it was bad because it was making this awful noise. Well, turns out my car was on its last leg. Josh and his crew saved my car. Josh, Zach, and crew worked tirelessly to get my car back on the road. I was very anxious to get my car back and they were patient with me. I now feel like I have a new car.Overall the price for repairing my car was VERY reasonable for what they had to do. They were very professional and friendly. I was given a service loaner so that I wouldnt be stuck at home. DEFINITELY coming back. Love this company.

Ma
Review №54

I highly recommend Rempt Motor Company. Their customer service is amazing, and they are really responsive and helpful. Its hard to find a trustworthy mechanic, and I have found that in Rempt Motor.

Tw
Review №55

They are simply awesome and always getting me the best in service and parts!! I trust them completely!!

Ma
Review №56

I brought my Mercedes to Rempt to have a diagnosis done after getting a good referral from people I know. They gave me great service and my car was done when they said; Ill go back!

Ty
Review №57

Didnt try to push or sell anything i didnt need, awesome customer service, told me exactly what he was doing when so there was no sticker shock. Would recommend to anyone needing car service.

Ja
Review №58

We have been taking our cars to Rempt Motor Co. for over a decade and have appreciated all of the work hes done. When I was a broke college student, he was strait foward with work that needed to be done immediately and what could wait. At one point I was taking my car to Jiffy lube for oil changes, they told me I need a new oil pan. As it turns out, they had over torqued my drain plug, causing damage to the oil pan. At that point it became worth the drive from Lake Stevens to Rempt Motor Co for major work and regular maintenance.

As
Review №59

Save yourself time and just take your auto to Rempt for service! Joshua, the owner has integrity and will show you what needs to be fixed and at a fair price. I use my car for business and stay on top of any work that needs to be done and never have to worry about being scammed.

As
Review №60

We took our Mercedes here to have the airmatic system repaired. The owner seemed quite certain that he would be able to do the work and do it right-- he even claimed to be a certified Mercedes tech. Unfortunately for us, he did not succeed in repairing our car. He charged us $2500 for the repair and did not guarantee his work like he claimed he would in the beginning. Less than a week after getting car repaired the problem was much worse, so we called Rempt only to be given the run around. We were told numerous times that we could bring the car back and have the proper repairs made, but the owner quit answering our calls. We spent $2500 on disappointment. I DO NOT RECOMMEND REMPT MOTOR COMPANY AT ALL.

Ch
Review №61

Its always good to find a mechanic you can trust. After coming to Rempt for a second opinion, they saved me a significant amount of money and gained a loyal customer.

Ke
Review №62

Doesnt look like many cars fit in their shop. Two broken down Volvos stranded in the front of the parking lot directly in front of Rempt office. At least one flat tire on one and both are covered in a thick coat of dust making it seem as though theyve been there for quite awhile. Two different addresses for this motor company. Customer service was rude and unable/unwilling to assist with questions about my repair. In the end, my availability changed and I was unable to keep my appointment so I cannot comment on their work or rates. But my first impression said walk away.

Ma
Review №63

Took vehicle there for a challenging diagnostic issue & was given choices for repairs and was clearly explained the issues at a fair price

mi
Review №64

Only place I will take my bug. Very honest

Ca
Review №65

I scheduled the B service for my MB. I was disappointed by the service I had received by a local MB dealer and decided to find an independent company. The service was provided efficiently, a full explanation of the condition of my car and a couple of things they fixed. The estimated price was also spot on. I will be coming back for my next service.

Ka
Review №66

Great service, honest and never pushy. Ive been super happy for years with rempt motor company and would highly recommend them!

Ka
Review №67

Great shop, they got me in right away and got me a answer within the hour. Very knowledgeable with volvos. Was able to find a problem that 3 previous shops couldnt. Only complaint is I had to keep it there for a few days extra and when I called to ask if that was okay they said yea no problem, but when i got there they pointed at a paper sign and said i owed them 150 dollars in storage fees. Wasnt really upset at the storage fee but more at the idea that when I called to ask if keeping my car there was okay they didnt mention anything about it. Otherwise I would of paid 15 dollars for a uber to come pick it up instead of waiting for my friends day off. Besides that will definitely trust them with my car again

Ch
Review №68

The owner of this shop has been informed that he has a very dishonest mechanic working for him by the name of Jesse Lander and the owner refuses to do anything about it. Very dishonest company😕

Ke
Review №69

Just called if he can remove a plastic piece under my car. I told him you just need to unscrew the piece and put the hose back together and he said uhm hi Im a mechanic but goodluck and hung up?.. Plenty of other mechanics out there who isnt super prideful and have such high egos where they treat their customers rudely. Go somewhere else instead of dealing with this unprofessional infant.

Je
Review №70

I was having issues with my transmission, Josh said I could bring it to the shop for a free assessment, Josh has always been there for me, even to answer my endless questions. Good and honest shop with top of the line techs.

Sa
Review №71

Used Google reviews to find this shop, so this rating saddens me. Was told that my car would be ready in one day. They claimed due to a 15 minute delay that they needed another half day. This tells me they stopped working on my car and worked on someone elses. I was stranded in Washingtom state trying to get home to CO. This meant I had to stay in a hotel another night. To add to it, the check engine light went on 18 miles from the shop. When I got back to Colorado, my mechanic immediately realized a hose had been taken off and not been put back on while they were working on the water pump. This caused the check engine light to come on and cost me an additional 400 to get the hose back on. I will be contacting the shop for reimbursement and will revise my review if they do the right thing.

Gr
Review №72

Beats any dealership service department in price, attention to detail, honesty, and quality of work. Over 10 years of history with Rempt, and always a positive experience!

Ch
Review №73

Reasonably priced,most people want to be mechanics,,Joshua is a Real damn good mechanic,!

St
Review №74

These guys use scare and sale tactics on women who know nothing about​ cars to get unnecessary expensive repairs! Stay away from these clowns!........and too there response at the bottom, they say they would never do that. Thats like Bill Clinton saying he never inhaled when he smoked pot, he would just never do that...?

Li
Review №75

The guys at Rempt are so efficient, thorough and fair. I trust them with my vehicles and have not been disappointed.

Mi
Review №76

Extremely customer Service Oriented

Ke
Review №77

Fair enough work but way overpriced!

Ja
Review №78

They suck why are u open when u can do the job but recommend me to go somewhere else cuz you cant give me a estimate over the phone when Im giving you all the information to a lowering kit you deserve no stars you should close down your business you guys suck

Qu
Review №79

Nice, knowledgeable and appreciated their service.

Ho
Review №80

This shop hires very dishonest people. Dont take your car here for any reason.

Ja
Review №81

Don’t go anywhere else !!!

Ro
Review №82

Out standing workmanship

St
Review №83

Got it right the first time in!

Jo
Review №84

Integrity and Professionalism

Information
100 Photos
84 Comments
4.4 Rating
  • Address:3810 Auburn Way N #402, Auburn, WA 98002, United States
  • Site:https://remptmotors.com/
  • Phone:+1 253-300-0138
Categories
  • Auto repair shop
  • Brake shop
  • Mechanic
  • Oil change service
  • Wheel alignment service
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Planning
  • Appointments recommended:Yes
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