I went to finally updgrade my phone that I got in 2016. The employee who helped me out, Oscar, was wonderful. I dont know much about phones, especially the newer stuff, and was a little out of my element. I told Oscar what I was looking for, and he immediately showed me several reasonably priced phones and explained their features and differences in a clear and concise manner. And after I made my selection he set everything up and went the extra mile helping me transfer my data between phones. All the while he was friendly and professional, never pressuring or trying to up sale me to a more expensive phone or plan. Im glad that I switched to metro all those years, and with good customer service like this Im happy to stay with them.

Me and my Wife and son came in too get a phone and a young Lady name Vanise help us with a phone 5g gave us a Awesome discount and I left like a happy camper😁..she was willing too help and go out her way anyway she could help with positive energy,if you go here..The Huggins Recommend her and her Experience..5star review from us too her..the service was outstanding with her...keep up the good work Metro for hiring Vanise

Total shake down. Internet didnt work on my phone. Was told by store I need a new phone. Purchased a phone, internet still wouldnt work. Apparently its an issue with my line so waiting on a repair ticket and they wouldnt return the phone I never needed in the first place. Untrustworthy and poor customer service

Nice people that work there, good customer service😎😎😎

The associate that helped me did not care that I am a peaceful protestor. When I did not wear my communist face diaper (mask), he told me I was required to or I had to leave the store. I let him know that I have health issues which make it so that I am supposed to breath the normal amount of air with normal gas ratios. He was uninformed that the law in Washington allows health exemptions. He said his management would agree with him, so apparently they are uniformed also. Apparently I have to go to T-Mobile to get my phone fixed. I cant rate the service much, but the C*vid paranoia is very high at this location.

The people that work here are great and very nice!!!

I visited this location yesterday on nov. 1st i was desperate for a phone and Aries was amazing he helped me not only get what i needed but what i wanted and even came in under budget. I work in the service industry and to say he was great is an understatement he went above and beyond to take care of me and i am forever greatful. Its people like him that continue to restore my faith in humanity.

I wouldn’t recommend coming here. It’s way understaffed. There was one lady there and she was helping someone when I walked in. Two other people came in also and we were all waiting to be helped. The lady was very rough around the edges to put it nicely. Not the best customer service and had the attitude like she was doing us all this huge favor for being there. There’s literally another metro right up the road and I would recommend going there instead. She was even rude to the metro customer service rep on the phone. This is my first and last experience with this store because it’s obvious they don’t push good customer service. Like she’s on the clock, she’s getting paid but I’m not lol I don’t have time to just sit and wait while she makes small talk with customers.

Wonderful wont go to another metro pcs

Great service. Switched over with ease nice deals on phone at the moment also but I didnt get one.

Great service

Theyre not very quick to help people and go out of their way to make sure that they help the ones that are buying phones first. my wait was over an hour and I just had questions about my account. Most metals are found will call customer service and they have a line in and you dont have to hold this one will not as I have went there on more than one occasion Not all metros or like this but the majority of them are. If you can I would avoid this particular one I would recommend going to another one. Possibly the one over on A Street in Auburn .they are very nice over there and quick to help.

I absolutely had the best experience from your sales associate Jasmine...When her manager was hour late, she jumped into action she made sure everyone was aware of the issue and she was so sweet and kind. She even brought out pen and pad after 30mins of waiting and started to write down what everyone needed help with, and the reason we were there.I really think Jasmine should be promoted and give her a key to store because she was on time, caring, attentive, respectful, she really took great initiative and represented your store at 404 Auburn way s, unit a... Auburn,wa 98002 with best customer service experience Ive ever had...Thank you Jasmine, I will always remember how you made me feel helped and a valued customer

Good deal Im so happy

Always friendly, very knowledgeable, and easy to understand. They have a diverse, bilingual staff, that seem to be happy to be there! They take the time to explain everything, and know the products well. The prices are market comparable, but the sales are excellent.

My friend and I both bought new phones. The service was excellenté.

Nice people

We were in there to pay the phone bill and to suspend service to 1 of our lines due to 1 of the phones being stolen. We also paid the deductible on the 1 phone to get it replaced

Went to another MetroPCS store, was in there at least 5 mins and try still didnt day in word to us, so we left and went to this store. SO glad we did! This will be my go to store from now on. The two ladies were extremely helpful and super nice! My go to store from here on out

The staff was awesome! They were very knowledgeable, friendly and helpful. I would recommend them to anyone whos looking to change carriers.

Wendy is amazing ! She is knowledgeable, patient, really is kind !Cannot recommend WENDY AT METRO PCSHighly enough.My reception is wonderful .THANK you Wendy and MetricsMari lee Senn

Not always great customer service is a but today I forget her name but she was very nice helped me do everything or she actually did everything and none is highly appreciated thank you

I accompanied my sister to get a new phone and the staff was surprisingly upbeat and friendly.

The services where fast, an helpful, i felt that everything was handled with confidence.!!Thank u so much.Donald Hardeman

They help me alot..and the girl that helpedme was cute too.

The people are responsive, bilingual, helpful. I am pleased and will be back.

Great service. Willing to help, and will answer any questions.

Had quick and professional service the two young ladies that helped us teamed up to get us out of there right at closing. Thank you much

Selection is very low, overall service is kinda minimal and you never can be sure the deal is that good. But they are a cheaper department of Tmobile. Youll be nickeled and dimed to death so avoid anything but paying for a plan.

Hello my name is Hubert I had issues with my phone i came from another store . My sales representative was Maxie she was excellent she helped solve all my issues thanks she wouldnt give me her phone number though thanks

Very very good service of this two Venezuelans girls

Excellent sales service. Thank you. In and out.

Nice experience.

Tonny is amazing! You wont find anyone better than this guy!

They helped me set up my iPhone, for $22. Switched my carrier and I was in and out of the place in 5 minutes

Awesome update phone service from sprint

Big store.. lots of choices!!

Run the air conditioning on hot days are you kidding me? Spent over an hour in this sauna

Very friendly and helpful

Great costumer services

Great customer service

I love this store!!!!!!!

Great people

Pathetic

Love it

Excellent service from the guy who attended.

Excelent service