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Hill Country Springs, Inc.
10019 S IH 35 Frontage Rd, Austin, TX 78747, United States
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Hill Country Springs, Inc.
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El
Review №1

This water has changed my family’s life. We love this water. We have tried to go without it and simply can’t. It is just so satisfying- we drink more water and less other stuff (milk, juice, soda etc) because of it. It also makes our coffee and tea taste better. Some foods we even cook with it, because it really makes a difference.We are satisfied as well with the customer service and the delivery schedule. Simply wonderful, highly recommend.

Mo
Review №2

Our service with Hill Country Springs has been great from the water, office staff, and the delivery driver. I know if I ever have any questions they are always so friendly to help. Adam is our delivery driver and he’s always been very friendly and takes the initiative to change our water for us without us ever having to ask him! He always comes in the office with a positive attitude. Great job guys!

Je
Review №3

Mark with Hill Country Springs is wonderful! I use Hill Country Springs at work and at home. Mark always sends me reminders when he will be swinging through but knows I will probably forget, haha. No need to worry, he comes prepared for me anyways!! He knows what water the guys at the office prefers and what my household drinks. Its awesome having someone so helpful because thats one thing I dont have to worry about getting done correctly. I honestly dont know how he does it. I will forget to tell him where I left the empty bottles but it never fails, all the sudden empty bottles are gone and replaced with the correct number of full bottles of the water that particular place wanted. The professionalism he shows - Its just very impressive!Not only is Mark good at his job but his customer service is spot on. He always shows up with a smile on his face so friendly and polite. All around enjoyable and pleasant person to be around! Good Job Hill County Springs!!! He represents your business very well! I hope someone takes the time to tell him what a great job he is doing.

Ci
Review №4

I love the fact that Mark sends me reminders about water delivery. I’ve been with them for about 2 years and have never had an issue. I highly recommend HCS.

Ra
Review №5

Mark with Hill Country Springs went out of his way this week for our company and couldn’t be more grateful! We were in a pinch and they delivered like always! Office staff are always great to work with as well. Highly recommend.

As
Review №6

The company decided to bring me extra water than I ordered and charge me for it too. $80! Then I was unable to get them to come pick up the jugs for multiple weeks now I have 6 jugs at my house! To cancel theres a fee.. Just go get your jugs at Walmart and dont waste your time and $$

Co
Review №7

Water is so incredibly important to a family. Hill Country Springs understands this. Our delivery guy Kevin is the best! He always texts friendly reminders when he’ll be delivering and picking up. After the big snow/ice storm Kevin kindly brought us extra water knowing we were sharing with friends and family.This is how a business gains loyalty. Top notch in every way!

Mi
Review №8

Super professional operation. The office is very helpful and easy to deal with. The delivery service is top notch. Our delivery driver Kevin texts/calls me the day before our scheduled delivery so I dont forget to set out the empties. I rent a water cooler from them and if I have any issues with it they will swap it out no questions asked. 10/10 would recommend for hydration.

Er
Review №9

Kevin is amazing. He is reliable, friendly, courteous and professional. He takes good care of us. Thanks all! We really appreciate you.

Jo
Review №10

Great company with phenomenal customer service and time management. Dominic is an outstanding technician and very informative.

Ri
Review №11

Hill Country Springs is great! Always on schedule and keeps me stocked but not overstocked. He understands our needs. Thank you Troy & Jonathan!

Sh
Review №12

We have used Hill Country Springs for both our home and office for several years. I just want to give a shout out to Mischa our delivery guy. He goes above and beyond every time he comes by. I just have to ask and he is ON IT!! Mischa, thank you, we really appreciate you!

Bi
Review №13

Always on time, ever friendly and helpful, Kevin is great, the best service you can expect. This company has good products and the best people.

He
Review №14

Been using Hill Country for over a year and they are always on time with water deliveries. Its convenient to have a calendar with the exact days they will be delivering to our business. Would highly recommend!

An
Review №15

Amazing customer service. The people in the office and on site are always super friendly. Jonathan Enriquez is a great driver, and always super helpful with any questions you can throw at him. Probably the best driver any delivery service could ask for!

Su
Review №16

Hill Country Springs guys are very professional and do an extra good job! Leon is our delivery driver and he is very friendly & has a awesome personality!

Ti
Review №17

Their water and services are awesome! Mischa is particularly great and communicates timely on delivery schedules. We are very happy that we switched to their services!

Me
Review №18

Hill Country Springs is a great locally owned water delivery company. Their water is amazing and our delivery driver, Adam, is awesome!

Ch
Review №19

Our nonprofit has been using Hill Country Springs for over 7 years and weve never been disappointed. When we expanded to 2 offices, they made it easy to add another account. When we had to cut back on delivery during COVID and decreased work hours, they gave us multiple options. When we ramped back up and ran out of water, Adam (the worlds nicest delivery guy) showed up the same day I requested help. Everyone Ive spoken to at Hill Country Springs has been pleasant and helpful. Highly recommend!

La
Review №20

We love this company! They have been kind and professional from day one! Jonathan is always friendly and helpful and the delivery reminders are the best. The water tastes like heaven and is totally worth it :).

Ch
Review №21

We use them both at my place of work and at home! Adam, who delivers to our office is always a gem to deal with! I haven’t met the guy that delivers to my house, but he’s always prompt! Totally recommend using Hill Country Water!

Ja
Review №22

Adam & his hard-working people deliver water for us every month, exactly when they promise. Definitely helps the guys at my office stay hydrated and I won’t lie... I take a bottle-full home with me from the office almost every day. It’s good water sold by good people. Highly recommended.

Re
Review №23

Have been using Hill Country Springs for 2 years now and they have always been professional, on time, and accommodating. Great service!

As
Review №24

We LOVE Hill Country Springs!! The water is so great, and the experience and service is even better! Mischa is THE BEST!! Do yourself a favor and enjoy!

An
Review №25

We use Hill Country Springs for our water and coffee needs at the office and we are very satisfied with everything! I absolutely LOVE that they deliver it right to the office. Adam always remembers exactly where to put everything and has great customer service. Truly recommend them!

De
Review №26

Excellent customer service, reliable deliveries and very helpful driver (Kevin) and staff. Thank you for being a great company!

Ea
Review №27

This company delivers high quality water to your door step. Its easy!

Le
Review №28

I have been a HCS customer for 20+ years. Besides the water being the best-tasting filtered water, the customer service has always been amazing. We run out of water more frequently now with everyone working and schooling from home, and our delivery driver, Mark is always responsive to our needs, even if we are in between delivery dates. Highly recommend!

g
Review №29

Been getting our water from Hill Country for over a year now. Great prices, fantastic service. Adam has been our delivery man and is just wonderful. Highly recommend the water and the service!

Se
Review №30

They requires your Social Security # to start services, absolutely no reason why you should provide a company like this your SSN, and Im sure they do not have the type of security in place to securely hold these numbers nor are they disposed of correctly after services are cancelled. They claim this is incase your account goes to collections, but it just doesnt make sense. Im happy to pay up-front for each delivery, no need for this headache.

Jo
Review №31

During the Texas winter storm & water outages in Austin TX, we are fortunate to have bottled water delivery service from Hill Country Springs and love them. Mark Schreiber and Scott continue to provide excellent service while maintaining great prices. I love supporting #austintx local businesses and highly recommend them for anyone needing water service.

Ri
Review №32

We currently use Hill Country Springs and love them. They continue to provide excellent service on any issues while maintaining great prices. I love supporting local businesses and highly recommend them for anyone needing water service.

Gi
Review №33

Great service! Friendly drivers/delivery personnel. Always professional.

Va
Review №34

Adam has provided outstanding customer service to our office! Goes above and beyond every time we call him for anything!

Lu
Review №35

Great staff and timely deliveries. Especially Mischa. He catered to all of my needs.

am
Review №36

Kevin is so nice and professional always on time as scheduled.

Ka
Review №37

Mischa has been my delivery driver for over a year now and has always made sure to take care of me!Always recommend Hill Country Springs to everyone I meet as the best water company out there !

Er
Review №38

HCS is great!! They have great customer service and super friendly! Jonathon Flores is always reliable and super efficient!! I would definitely recommend them!!!!

Ta
Review №39

Very friendly and quick service. with pandemic going on, I just call them to tell them I am outside or I catch a team member outside the office,let them know I have an exchange, open my trunk,a they swap them out for me, charge the card on file. it is so easy!

Ta
Review №40

We were previously using another company and they were having significant issues with deliveries. I searched around and found Hill Country Springs, which is local. They have always given personal customer service. I get emails reminding me about deliveries and the drivers have always been professional and courteous. Our driver Kevin has always been consistent and accommodating. Ive experienced none of the issues we had with the previous company. Very glad I switched.

Al
Review №41

We were previously working with another company who werent on top of their deliveries, until we found hill country springs. This company actually make the time to get out here if we are running low on water and are always on schedule. Weve been working with Adam who is very professional and always communicates.Overall great customer service. Would definitely recommend.

Ma
Review №42

Love these guys. Theyre always professional and reliable. Rarely have had any issues at all in the last decade Ive been using their services, but when I have theyve been rectified quickly and effectively. Overall fantastic customer service from office staff and the folks making deliveries. Highly recommend them.

An
Review №43

Love this company! Very responsive, adheres to schedule, in and out quickly. They do all the heavy lifting! Pricing is very reasonable. Wouldnt think of going anywhere else

Do
Review №44

We are very happy with our service with Hill Country Springs. We have been a customer for a couple of years now and the only problem we have had was with some billing issues through email, but they were quickly solved. Our delivery guy Mark, is very friendly and efficient. He’s in and out quickly with no disruption to our company. He is always available when we run out of water and quickly fills our needed order.

JJ
Review №45

We have been a client of Hill Country Springs for the last 4 years - including our 3rd condo during that time! Hill Country Springs has provided the best customer service, reliability and fresh, clean water without a hitch. I highly recommend them if you are looking for a filtered spring water provider and delivery service. They are top-notch!

Sh
Review №46

Great water great service! Leon has been the best. He ALWAYS sends a message the night before to remind us of our water drop off which is great if your a busy guy like me. Would highly recommend this place and the people who represent it.

Ma
Review №47

Going to be returning customer. Guys are friendly and efficient. I like artesian well water from Traverse City . Hills is a good competitor.

Mi
Review №48

These guys have some super shady sales tactics. They came by our shop and offered to give us two free jugs of water so we could try them out. They returned a week later, and when we told them that we were not ready to make any decisions they asked for their water back. So we returned one full jug, and the one that we were using -which was opened, and half full. This was really tacky, and ensured that well never do business with them in the future.

Ma
Review №49

We use HCS at work and have done so for many years. They are reliable, on time, and SUPER FRIENDLY! If there has ever been an issue its handled in minutes. I love these guys.

Me
Review №50

Timely service and friendly delivery people. We had our tank go out recently and they responded very quickly to get us a new one. Overall, excellent customer service!

Gr
Review №51

Hill Country Springs is a pleasure to work with. Fair pricing and the office staff is always friendly and helpful. My delivery guy, Raul, is the best. I love that he sends me a reminder text the day before my delivery, and he always goes the extra mile to store my water bottles right where I want them. Customer service is what puts Hill Country Springs above the others.

Kr
Review №52

5-star service! Our driver, Jonathan is always so polite and lugs around all those heavy jugs and cases of water with a smile on his face. Reasonably priced product, as well.

He
Review №53

Leon is the most professional person! He always sends reminders he is coming and if I ever need any extra water or any issues with my cooler all I have to do is let him know and he takes care of it! He is a blessing to your company!!

Ru
Review №54

Not impressed. Ive been calling and emailing for weeks with no response. We have an account but they cant even call or email us back! I do not recommend.

Be
Review №55

Adam is always friendly, professional and well spoken. He makes sure to check our cup supplies and asks if the cooler is working ok. And the water tastes great!

Ke
Review №56

Hill Country Springs is a great company. They remind us via email that they will service us the next day and Leon (our route driver) was has a smile on his face! Friendly and always checking to see if we need anything different from our last service! Their prices are great & service is outstanding! So glad we checked them out and switched to Hill Country Springs!!!

Ka
Review №57

We have used Hill Country Springs for years now. I even started using them for my home drinking water. Their service and product is amazing. Our driver is awesome and they have even worked with us if we need anything outside our normal delivery schedule. A+

Ch
Review №58

I have been with this company for years and have had the best service. They fulfill my water needs each and every time. All their staff is very polite and generous. Office girls are very helpful and call you back if you have any questions if they are busy at the moment. Best part they are local!

Ma
Review №59

Hill Country Springs is great! We use the water delivery service and theyre always on time and the drivers are friendly and organized. Theyre always quick to help with any issues or questions. Highly recommend.

Gl
Review №60

Am a new client. Quality water and service. Especially important in these times, I am glad to count on regular deliveries.

An
Review №61

I’ve been using Hill Country Springs for just over a year now and have been nothing but happy with their service! They set me up with a water cooler and as many jugs of water as I want. Simple, super affordable, and I don’t have to worry about keeping water in the shop for myself or customers.

Li
Review №62

Our driver/delivery man is the best. He goes out of his way to accommodate us and is always friendly and smiling.

Je
Review №63

Mark is an excellent delivery driver. He goes above and beyond in making sure we have water. Thank you Hill Country Springs for providing water for our office. Keep up the great work Mark!

Ma
Review №64

I absolutely love Leon, our delivery driver. He is very professional and punctual. The water is great and I know they would provide whatever we needed.

Je
Review №65

Hill Country Springs has great customer service. I get the alkaline water and cost is reasonable compared to previous service.

Ja
Review №66

Hill Country Springs provides excellent service with a smile!! Any time weve run our of water they always come within the hour to stock us up again. As a local small business their prices not only beat out the competition, but support the local community. You will not regret choosing them!

On
Review №67

Love this company, and the fact they carry alkaline water is the main reason why I was sold, plus when I called in for a question, they were super polite and assisted me with everything! Thanks guys! Keep up the great work/service!

ca
Review №68

I wouldn’t have any other company for my water. Leon makes the deliveries in our area and he communicates with us the day before every delivery! He is always going to the extra mile — we had a couple of hiccups with our first machine and it was never a problem for him to stop by and check it out! I love hill country!!!

Pr
Review №69

Great customer service. Always on time. Nice and friendly drivers. Definitely recommend over the competition!!

Br
Review №70

Great on-time service from Hill Country Springs! The delivery guys are always friendly and helpful as well.

Da
Review №71

Good water

Mi
Review №72

Excellent service and great value for the product we receive. Our driver Art is super friendly and professional. I highly recommend Hill Country Springs.

Pa
Review №73

Always delivers on time. There delivery driver is always jovial and friendly. There water is top notch and has never had any sort of off mineral-ish tastes. Would highly recommend to anyone looking for such service.

Me
Review №74

The gentlemen running the route in Round Rock do an awesome job! Always courteous and swift service!

Ra
Review №75

Explain the 1000 Enviro Emissions Fee for $2.99? Ive email asking this several times now and have not received a response. At 2.99 a trip it seems to increase my cost by 45% to $9.48 per 5 gallon purchase. I normally get one bottle per visit. Water good and we have no problem with delivery.

Re
Review №76

Hill Country Springs is always timely and efficient. Never had an issue with the service or billing, and the gentlemen who deliver are always very personable and polite. Our usual delivery guys is Art and it’s always a pleasure to interact with him.

an
Review №77

Great company to work with. These guys are always timely and have the best customer service. Anytime we call, they have someone over within 24-48 hours. 10/10 recommend

je
Review №78

I love Hill Country Springs!! Customer service has been really great, and delivery is always on time, as expected. I will never go back to tap water, and when we were hit with a boil water notice, we were completely unaffected!!! Hill Country Springs is the way to go!

Er
Review №79

Awesome company always giving the best service. Our route driver is always helpful.

Re
Review №80

We use Hill Country for our office water service. The delivery staff are always very courteous and helpful. The quality of the water is excellent. Keep up the great work!

Ro
Review №81

Great tasting spring water. Timely delivery, very easy to work with HCS team. Highly recommended, wish we had found them for bottle water delivery to our office years ago.

M
Review №82

They dont deliver to apartments which is understandable (stairs, locked gates, etc). They are very accommodating. I was able to pick up my water order from their location.

Mo
Review №83

Mr. Leon is Awesome! He is friendly very professional in and out...The Service is great! The 3 gallons are so convenient for us!

Ra
Review №84

Hill Country Springs delivers water to our business monthly and we love them! Very professional and friendly staff. Definitely recommend them!

Ma
Review №85

Great service! Delivery is always on time, fast & simple.

Ha
Review №86

Mark has always been attentive and polite, his customer services skills are on top of everything.

Jo
Review №87

Art is the best driver i have ever had! His promptness and kindness trump over other services I have experienced Thank you guys for yalls services.

Ne
Review №88

Excellent water. The staff and drivers are very nice and helpful. I really appreciate the driver bringing the bottles inside.

de
Review №89

There are not enough Stars to represent the Excellent Customer Service Mr. Art Perez delivers each and every time with a smile. He is so professional and kind. I highly recommend him and Hill County Springs Water Service. You will not be disappointed.A+ Service Everytime !!! ☆☆☆☆☆☆☆☆☆☆

Ba
Review №90

Hill Country Springs has always been overly kind, helpful and professional! They always call the day before to remind us theyre coming. They can change their delivery on a dime to add more or fewer bottles and have even reminded us not to pay our bill because we have a credit on our account! They have helped me carry the empties from my closet and we get to know our delivery person well because they dont change. Thanks Hill Country Springs! I love supporting quality local businesses!

Mo
Review №91

Kevin does an outstanding job taking care of our account!

Su
Review №92

Excellent customer service. Delivery guy called the day before just to confirm. I asked for a water cooler that better matched my style and they delivered. Friendly office staff as well. Thanks for being so much better than the previous water company.

Je
Review №93

Awesome delivery guy! Mark is always polite and greets everyone in our office with a smile! His customer service is the reason we stick with Hill Country Springs 👍🏻👍🏻

Di
Review №94

Great service. Always prompt and courteous.

Am
Review №95

We had an issue with the office in the beginning, however this issue has been addressed and the service has been great now.

Do
Review №96

Leon is our representative that travels to our office monthly. He is always very helpful and shares his smile all the time! Any questions I have had Leon always has a good answer; he is very knowledgeable about his product and services. Way to go Leon!! Thanks for taking care of us here at Dori Mistic Law Office in Copperas Cove, TX.

Ch
Review №97

This used to be a good company and our delivery guy always showed up when he was supposed to. About 9 months ago, they added a new delivery person who rarely, if ever, showed up with our water delivery on the scheduled date. I called and discussed this problem with them several times but nothing was done about it and the delivery person continued his No show policy. I cancelled this service and switched to another more reliable water delivery company.

Ch
Review №98

Leon is the best! Always super friendly, and looking out!

Da
Review №99

Our delivery guy is super nice and attentive. The lady that answers the phone has no customer service whatsoever. Because of her I cancelled my account.

Ro
Review №100

Our driver is great! Awesome personality and always quick in his work. Thanks Hill Country Springs!

Information
4 Photos
100 Comments
4.7 Rating
  • Address:10019 S IH 35 Frontage Rd, Austin, TX 78747, United States
  • Site:http://hillcountrysprings.com/
  • Phone:+1 512-280-4037
Categories
  • Bottled water supplier
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
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