SO DISAPPOINTED!! I have called the service department more than once and keep being told how sorry they are and disappointed with the install...yet still waiting for them to call me back regrading their subcontractors work. Update: Joe Davila came out and fixed our door issues. He called and followed up a couple of weeks later to make sure was well! I appreciate them handling this in the manner that they did.
First time purchasing from Hull Supply. It couldnt have been any easier. Very knowledgeable and great service! Walked in told them what kind of door I needed, 40 mins later drove off with my order. Thx for all of your help, keep up with the great customer service!
Great service, Matt
The times Ive been there, they have been really helpful.
Great place awesome people. Fantastic service.
Initially it went well. But every time I call the office it goes to voicemail. I leave a name and number and have yet to receive a return phone call. I prepaid $800 for a door and cannot get anyone to answer the phone or return my calls concerning said door. Not impressed with the customer service at all.
Always helpful and reasonably priced. Go give Matt a head time.
I am so impressed by the customer service at Hull Supply! Thank you to Rick Hull and your team for making sure that our door closures were correctly installed. Our door never slams anymore. I appreciate you!
There was a minor issue with my order, but it was quickly resolved by Rob Metcalf. As soon as I told Rob about the issue, he got with his production team and was able to replace the incorrect part within 2 hours! Although the product (door and frame) was exactly what I needed, Robs customer service will be the reason that we go back to Hull Supply. Thanks for your help sir!
Well oiled machine at work at this business
After multiple failed attempts at figuring out a way to soundproof my cheap, hollow core bedroom door in our new rental house, I finally called Hull Supply to see if they could offer a solution.The receptionist, Lily, was super friendly and transferred me to the sales department where Rick answered immediately. He was so informative about what my options were and what they could and couldnt supply for me. I went to the store right after the phone call. Rick had gone to lunch but Daniel Sauceda helped my boyfriend and me select the exact products we needed. He even suggested we check the clearance section and found us a discounted product that had been returned and saved us $40! We ended up having to return that product and buy one full price, but it was our fault, not Daniels, as we had purchased the wrong length.The perimeter seal and auto-bottom door sweep are now installed and our room is almost completely soundproofed from all our noisy roommates. We can now only hear them if they are literally yelling, and we no longer have to listen to dishes being done, things being microwaved, recycling being put up, etcetera. It ended up costing about $80 total - I would have paid twice that!I wish I had more reasons to shop at Hull because their service and products are both exceptional. Thanks, guys!
Never in my life have I had such great service. You just pull up, and everyone pitches in to help. We will always use Hull. Great place.
Very helpful staff and great prices on doors for my new store.
Rob Metcalf and Jerome Marshall offer the best customer service in town . Very happy customer.
I like this place. Good folks that have a bunch of doors, frames and hardware as well as specialty items.
Hands down the worst supplier to work with. ZACK& STEVEN ARE LIARS FOR SURE. Cant give zeep stars or i would.
Never heard back from Chris on a $ not acceptable!
Nice employees, very helpful, & great wrk
It was a total disappointment. they charge me twice after 3 days. they store your card info thats no good un trustable. sales lady was sweet heart but lady on the payment department dont know any thing about customer service
Very nice folks, got me in and loaded in no time.
The people here will do what it takes to get what you need.
Super helpful. Lots of stock on hand.
These guys are pretty cool and funny to boot
These people need competition! They are rude and very expensive! Also, the only place to get what they have on town.
Excellent products and customer service.
Incredibly happy and helpful employees!!
Be careful if u do buy with credit cart they charge me 2 times . and give me hart time when I called to try to solve the problem at the and I had to fix my credit cart
Great people!
Do not get your doors and hardware anywhere else!!!!
Place sucks and service
Best door supply in Austin
Great service
Helpful, efficient staff
Great Service
Great service
Great service
Good fast and friendly service the staff who attend to everything one hundredMrs. Yolandathanks for your help
Very professional customer service / very professional customer service
You can find doors for commercial work