Ive been with T Mobile for 15 yr .i always have recommended them now that Im an technology is moving fast an things change quickly us old people dont like change so when I do have to go in there they always help me. Good. Company.🐵

I received very professional service from Celeste over at this location! She was kind and fast!

Knew her stuff, but no help in making a decision on what plan we should go with. Lucky we had done our research before we came in.

Literally went in here with a iPhone that I Bought from t mobile and I just needed a replacement part for the sim card holder cause the phone won’t work without it and when I was asking about it or what to do for it that employee had zero information. He was rude and had an attitude while I was asking questions, I have insurance on my device and just needed to know how to get the part. He said yeah we can’t help you we don’t do that and you can try the apple store. Offered zero help otherwise.

Worst customer service it never fails. I went to buy a second phone two days after buying the first one and I wanted to do a number swap with the new phones and I was told it was not possible because I was going to loose my insurance on the first phone I bought like wth? So I decided to go to another location and was able to do so I just dont get it smfh.

I had been trying to solve my issue over a month with over the phone service rep’s with no success, went in and had help from Celeste and she resolved everything in like 45 minutes 10/10 would recommend her she knows her stuff!

I stopped to pay my phone bill and had to wait in my car for them to call me for 26 mins...they still do not allow more than 5 people in the store at once...this is more than just old its over...its way past time to open the store and stop the wait in line outside nonsense...had no problem once inside to pay my bill...having to sit in my car for 26 mins before they called my phone so I could go in is OLD...way past old...they only get 2 stars from me right now...lets see if the next time the store is open for business no one has to wait outside to get in...Tmobil always gets 5 stars from me but not this time...time to open up to being normal...

Diego was super helpful with a JUMP upgrade and got us in and out very quickly with no hassle at all. It was nice after being given the runaround at one of the other stores. Thanks man!

I went to trade in my device, dark hair girl (alex) was very helpful. i had good time while waiting for trade in proses.

They kicked us out and told us to wait but there was ppl behind us and they were allowed first

The T-Mobile stores dont honor the customer service over the orders.It was a waste of my time.Very disappointed.

I. Went in to get new service I was approved for 4 lines on line over the phone confirmed but when Got to this store the young dark haired man tried to act dumb with me. Acted like I didn’t know what I was talking about shameful

Best T-mobile store! I usually go to the location on Niles but I experienced such horrible customer service from two girls that work there so I decided to go to this location. I needed to get a new iphone. Everyone in there was super nice and attentive. The employee who assisted me was named Zack. He was very helpful and knowledgeable and I was in and out in less than 30 minutes with a new phone :)

Ceaser the manager was very respectful and helpful in solving my problem

Very helpful and very quik.

Previous and fast service

Thank you Dion and Jojann for all your help! Very helpful and patient!

I love t-mobile! I have followed the same agent around to just about every t-mobile around town, because she is awesome. As far as anything cellular and costumer service I never have to look any further than my go to girl. Big C.

Been a customer for 5years was told I was a valued customer by technical support they offered to exchange my galaxy 8s plus after it wouldnt connect to the towers (had the phone little over a year, hardware failure) so they told me they would send me a replacement to this store and I go there, they tell me the cant exchange it because the screen has a crack and I told them I had insurance on the phone why am I pay 15 a month for insurance if they are not gonna fix my phone. This will be my last month and my last time I ever choose tmobile I will take my business elsewhere at&t or Verizon Im done.

Never gets too busy and I can get straight answers from the staff that I dont always get over the phone. Ive had better experiences with some than others, however. One girl was texting throughout our interaction and seemed really disinterested in helping me.

Good place to buy your phone

The customer service on exchanges for defective products at this store is poor. On May 12, 2019 and bought a LG G7 ThinQ. Less than a week later the back cover is lifting at the upper left corner. It is visible and a customer rep at the Valley Plaza Mall T-Mobile store confirmed that the phone is defective. Unfortunately the Valley Plaza Mall did not have the replacement phone and called this store to ensure they had a replacement. I came to this store and showed the rep that the back cover was lifting and was not sitting flush. I told him to feel the corner edge and he showed walked over to his manager, Santiago, who at the moment was in the middle of a sale transaction selling 3 iPhones to a new client. He told the rep tgat the phone was not defective and to tell me he could exchange it but that id have to pay a re-stocking fee. The manager was shown the defective phone vs the demo phone and the demo phones back cover sat flush as opposed to mine...he argued with me and said my defective phone was fine. He went back and sat down to complete the sale he was working on. Awful customer service! I wouldnt buy any phones from this T-Mobile store location.

Excellent service. I went to a competitor and they claimed my phone number couldnt be ported because it was from a CA lifeline provider. I came in to TMobile and they took care of it like it was nothing.

I purchased a tourist plan for a relative ahead of his visit. I was told it would work as long as the phone takes a sim card. I specifically asked to make sure it was not activated right away. Come to find out the sim card does not work with the phone and they had activated it the day I bought it! They didnt even give me the PIN#. 30 bucks down the toilet. Worse part was being told I should have checked compatibility first, so I am supposed to be the pro here? That was very insulting.

Best place to get cellphones they know what there doing...😁😁

Santiago and Juan were awesome, thanks guys!

I went to this store today 3/8/19 to follow up my pre order on my two galaxy S10 plus. I pre ordered it 2/26/19 and I was told by the employee that I will get my S10 plus on the release date even tho it shows 3/27 estimated shipping. So I waited but release date came and still no shipment tracking. So I went and talk to this guy and told him that I already called TMobile customer care, and they said that the prism white is ready to be shipped, but the flamingo pink is on back order. I understand that but I was just hoping that they ship my prism white first and not wait til 4/2/19 for the flamingo pink. Thats not a week late or two, thats a MONTH of delay. Im so upset. Long story short. This guy is not making me feel any better and asking if theres anything we can do. But hes just being an a**hole saying I cant do anything sorry. No I cant. No. Blah blah in an a**hole way.. So asked for the manager for more explaination. And this guy Josh Guzman said he is the manager. And Im like this guy doesnt know anything about costumer service and hes the manager?? He didnt explained to me enough what happened and what can be done. Even the customer care agent I talked to the phone gave me option to cancel and reorder, but I dont wanna do that cuz I wont be getting the galaxy buds for preordering the phone. This guy Josh dont have the attitude to be a manager.

Thought that I would honestly be in a no contact thats not the deal its a lot more then I really thought only thing good is that they dont let you go over on what you pay for on data like the others

Unhelpful rep. Went in to get help cancelling a line and he blew me off saying it could only be done through phone (probably didnt want to waste time if no sale was involved). Went to a different store and they helped me.

This is the best T-Mobile in town, the staff is super friendly and helpful. The location on Rosedale HWY always tells me there is nothing they can do for me, then I come to the California location and get help with no problem.

Ive been a customer if tmobile for a little over a year and have been to quite a few locations and none of them compare to this store. The employees are all very knowledgeable at what they do and their customer service has always been top notch.

@ The store#8510 in bakersfield:bad customers service.Walked in with my son was greeted by lee waited. Watched as (lee and another employee with no name tag) help any female that walked in after my son and I. I confronted the employee Lee and was told they had and email system in placed for the walk inns and appointments....(dont know what that means)but, Carlos another employee was nice enough to help us out after he came back from the store and finished his break.-3 star for the experience+1 star for the help from carlos+1 star for tmobile service on the phoneNot everyone in the store deserves this rating but most stores around Bakersfield are bad in customer service

Ive been a customer for about 14 years they treat me good

Great customer service very knowledgeable, trustworthy enough for seniors to go for help with there phone needs.

Best Tmobile store to go to in Bakersfield.. very well supplied and great customer service..

I recently switched from Verizon to T-Mobile. That process was painless, albeit lengthy with schizophrenic back and forth nonsense with store staff. Additionally, their selection of phones leaves much to be desired. We do live in a fantastic age where we have $200-400 phones that actually work, but instead we get sub $200 garbage, and then the latest offerings from the most well known OEMs.As such, there is a huge gulf between the two, with little recourse but to shop at Best Buy, or an Amazon for great functioning, budget friendly phones. One more thing, however, my interactions with the staff have been adversarial at best, and I really feel like theyre not putting me first in our interactions. Even the illusion of being respected would be nice. But all I feel when I come to this location is frustration because it wouldnt take much to improve customer service. Its simple. Dont roll your eyes at me, dont sigh loudly, maybe smile?One further note, I had a representative in-store talk badly about T-Mobiles phone support, which really frustrated me, because those are the people Im going to be doing business with, and this in-store rep thinks theyre trash? Why did I switch to T-Mobile? So much negativity that it left me uncomfortable. And as a final note, Ive been informed by a reliable source that your in-store security guard is treated like garbage by those unprofessional, unfriendly, and nasty in-store staff that Ive also had issues with. Think about how you present your company. Your first priority should be your people. That means your customers, and your staff, even the goddamn security guard.Im going to do my business with T-Mobile at another location in the future. T-Mobile has stellar phone support from my experiences, and their plan costs are very consumer friendly. Spruce up your in-store staffs attitudes, create a positive atmosphere for EVERYONE inside, and maybe offer a better selection of mid range phones, like the Moto G5 Plus, ZTE Axon 7, and maybe you could even get a wildcard like OnePlus, or ASUS in your stores to provide true choice to your customers.Thanks for reading!

Great service

Awesome and Friendly staff

I have a good service every time I come to this location.

Amazing customer service! Greg is excellent!

Terrible customer service. My father went in to get a new sim for a new phone. Didnt offer to transfer anything over. Also charged him for a sim swap, which should have been free. Contacting corporate on this.

Very friendly staff. Very busy location but worth the wait.

Does anyone know what theyre doing?

It was great and it they had great people workimg there

They lied

Very good store, quick service happy with this store.

Great deal! Great service!

A nice phone store.

People really helpful and patient.

Service is great and product is also great

The rep that was helping me wasnt very knowledgeable on questions I asked her

T Mobile canceled my business account with no reason given. Customer service is a bad joke.

Consistently the best T-Mobile store in town.

Good friendly service.

Good people working their

I love this place for T-Mobile Tuesdays

Nice friendly service.

I have T-Mobile for my cell phone. I dont like this place because I have to wait for a least an hour every time I need them.

They take their time to serve our needs and make it right

Bad customer service Horrible service staff was rude not doing his job right wouldnt recommend this place to anyone very bad vibes.

To make payment take 45 minute bad

Almost always busy, long wait to get helped.

Great service.

Zack was awesome

Friendly service

Good service

Prices are legit

Friendly staff

The customer service they gave me in this place did not like me