On this Thursday PM June 17 2021...I sit here w/ my fiance across from this amazing young gentleman ALEC a Mobil Expert for TMobil off of Lake June Road in Balch Springs, Texas.Alec has gone above and beyond w/ his customer care services. We are so impressed with his professional and pleasant demeanor. Extremely helpful, likable, polite and knowledgeable...He is indeed a Mobil Expert👍..Alohaxtremely helpful, knowledgeable respectful and very polite....This gentleman has leadership potential written all over himself.Aloha n Best regards...

Do not go to this location they lie to get your business and try to trick you into paying more money than you are willing to pay, I went in to do one thing and end up doing another thing and instead of giving me my refund they put it towards a bill that was not due and I just paid my current bill so in all for the 3 phones I was TRICKED into paying almost $400 in 1 week on 1 bill. This salesperson tries to play like he don’t I understand what he is being ask, but he explain after you make a transaction.. long story short it’s a trap

My property is getting damaged because of the lack of maintenance on the property sprinkler heads have been broken for months Sally Weaver hasnt done nothing about it yet

This place moved from small crowded building, to spacious and a great amount of workers. Fast and friendly. Great job

Alec was a life saver today. I Thank him for his great customer service experience.

Really nice people. If you are wondering about why Ibgave a 4 star instead of 5 was cause they were out of half of their phones. I tried buying one of the phone they had displayed but they were out. Nice people though.

Went in just to purchase a case and was told I needed to wait in a que behind customers wanting to purchase a phone and upgrade their plans. There should be a area for in and out purchases. Sprint should have never merged with T-mobile. The customer service is way below a 1-star. Very disappointed customer. Been with Sprint for over 20 years and now thinking about switching phone companies.

Went there to get a charge of my statement that I didnt need the tech removed it with no problem

Incredible service! Roberto was detailed and quick to assist me in my issue. Kevin was also amazing and they were happy to explain and help me with all my troubleshooting and even got me a new phone 😁😁😁😁

Sarhai was absolutely excellent!!!! She saved the day. She was absolutely excellent to work with and so knowledgeable and fast. She is an invaluable employee for Sprint....we need more like her thank you

Visited to purchase a phone and 2 workers just standing and playing with their phones....2 more workers helping 1 customer.... took money elsewhere...

Very helpful

Chris was such a big help !! Very good customer service !

They taken care of me the Manager and Assistant Manager is awesome 👌 Kevin is the man tho thanks for the great services!!!

Very good customer service young lady Sarah was knowledgeable on phones and took the time to show me how to use my phone.

Love this sprint store. Josue helped me out so much. He knows his job.

Excellent costumer service

It was helpful.

Alondra was helpful, fast and easy. In love with my purchases

I met Crystal a year ago and ever since she has given me good customer service and great knowledge and is a very nice young lady

I really appreciate the help from crystal today she walked up smiling giving off good energy really made me and my grandaughter feel welcome she was kind and determined to get the job done

Worst customer service ever, waited in line to make payment and they were more interested in sales than taking payment. When I asked someone for help she said I had to wait my turn and I told her Ive been here before the other people and that nobody had even greeted me since I got in. And she said I hadnt seen you and the other person that was in the back doing what said I hadnt seen him either well shhhhh you were in the back. Anyways the other person next to me said that I had gone in at the same time he did. They took my payment and I left with out a sorry or have a good day or anythin...

This young lady is a great asset to sprint she knows her job very well her name is crystal very knowledgeable in her work

Its a shame I live so close around the corner and would not go there due to reviews.. I truly base my service on good customer service.

Great staff! Gerardo H. Helped resolve my questions or concerns I had in mind. He was very helpful and polite.

Excellent service from Sergio

Had to wait about 30 mins before being helped.

This store is a joke, every time I go in this store they never have the product I need. This is not the 1st time I have gone in there to get something and they did not have it. I recently went in the store to get a screen protector for my S9 plus.. guess what they were out. I dont know why this store is even open, the service is mediocre and if you cant keep products in stock, what do we need you in our neighborhood for? We can drive to the mesquite location which the service there is no better. They were out as well. I Had to drive to the Richardson store to get what I needed for the 2nd time...

They have fantastic service, the only issue is their wait times. Wait times are very long if you dont make an appointment. So either have plenty of time available or make an appointment. Reason is, its the third largest store in the country.

Preordered my s10+ with Salma. I was super happy I also got the galaxy watch that I knew nothing about so I thought I was learning a lot from Salma about it. Turns out she knew nothing about it. Was told by both Salma and Angie (manager) I could pick up my phone one day but also turns out they told me the wrong day. So I went to pick up my phone that at first they could not find but Angie happened to find a phone without a name and said it was mine. I left because the wait time was ridiculous. Went back and was helped by Lucy who not only knows nothing about her job but also has attitude and horrible customer service. Was told by Lucy that I cant pick my phone up until Salma came in. Turns out she lied because she was actually able to and did release my phone moments later... turns out the phone they gave me, that probably didnt have a name on it for a reason, did not work so I went back and forth to this location 3 times in a 2 week period with no service getting the run around. No one knew what was wrong with my phone and no one offered any way to fix it. I went to another location that actually fixed it for a moment. Still ultimately it was not fixed so I caved and came back to this location. First I was told I could not return or exchange my phone because I preordered a month ago but knew I had one more day left because Im not stupid. So the other manager saw and realised she was not right. Got a new phone finally and everything is magically fixed...I do not recommend going to this location. No one seems to know what they are doing there, kind of winging everything and hoping everyone is stupid enough not to notice. They have no clue what they are talking about.

Not sure what all the complaints are about. BFD you have to wait a minute Princess, you aint anymore special than the guy in front of you or behind you. Suck it up, keep your place in line like we did and just chill. If you are in that big of a hurry, do it all online. We could have, but I am an ON HANDS KIND OF GUY. I want to feel it, see it and work it with my hands/fingers.We went on the weekend, kind of busy, but Jose (I think that;s his name) was on the ball. He not only got us into 2 new updated phones (Samsung Galaxy S10+), a B/T Boom Box so I can watch the wife wiggle and bop while she cleans or whatever, but two cases and even a 10.5 Samsung Tablet S4 with Pen and service for a good price all together.If they had the tablet there without us waiting a few days, 5 stars! BUT, we had to wait, so there is an adjustment... LOL. OK screw it, 1 star for Joses effort to make us happy. LOLSeriously, he did everything he could, helped us, helped his co workers while our old phones were loading into the new ones, made sure we were aware of the process at pretty much every step and all of it with a smile. We had a good time over something like 3 hours, waiting and all.The people at the store treated us and everyone that came in (busy day) as cautious as possible given the volume of traffic. I aint any better than anyone else. I waited when it was time to wait, I went on when it was was my turn and I left when done. As far as I could tell, they all had hands on every customer, either in dealing or just the pleasant, Hi, have you been helped yet?

No greeting when I came in. The customer that came in after me got a, Hello! Welcome to sprint! Where tf was my Hello? Anywho, they dont have 8 or 16 GB SD cards. Only 32 and up. If youre looking for anything under 32, this is not the place for you.

I love their customer service. Gerardo was so nice and took care of all my issues.

If I could give a negative rating I would . Called in and asked for an appointment Katia said you don’t need an appointment as soon as you get here I’ll take care of you got there and she was with a customer after 20mins she walked out after 45mins of waiting I asked the manager and she said Katia was coming back after 2HRS she said I could wait a “Little longer” or come back when Katia was there. I HATE SPRINT I HATE THE SERVICE THEIR EMPLOYEES GIVE!! Just TERRIBLE

Could do better with explanation of billing.

Roberto was very helpful, thanks man!

Horrible customer service! They all had bad attitudes, when i stopped by! Take your business down, to a better area! Ghetto to say the least, and thats putting it nicely!

I dont have Sprint but came in here with someone who does so my review is based only on the store itself. The staff was nice and ready to help from the second I walked in and acted the same when I told them Im with a different network.

Awesome staff, got my service switched over. The manager walked over to me and introduced himself. I felt like I made the right choice switching over.

Alondra is very helpful.

Sprint is the worst store, specifically Balch Springs store. Poor service, wait time is always more than 1 hour. They say Will be with you in a moment. That moment is more than one hour. Please dont come to this Sprint store!!! You have been warned. You will regret it!!!

Great service. Thanks Crystal.

Horrible customer service. I was helped by Angie, which another employee informed me she was the manager, which already tells me she has no management, communication or customer service skills AT ALL. Get new management or close the store. I rather drive 30 minutes away to another Sprint than deal with her.

Roberto took time to answer questions and resolved issues

Great customer service, the staff is polite especially brianna. She helped me do my switch over from tmobile. Unlike tmobile store on the other side of sprint, the honestly have the worst staff and is like the people that work there have attitude problems, and worst customer service there as well. So glad i did the switch.

Worst customer service ever. Not helpful at all resolved my issue all on my own.

They have terrible service. The workers do not know what’s going on and are no help.

Terrible customer service, you guys need to hire more professional people. I m already using your service i might have to switch soon.

Go see Gerardo! Great customer service

Sarhal was good

The employees were helpful and pleasant

In amd out service

I love this store and Samantha is the best!!!

Always new employees who dont hide the fact that they dont want to be there.

Great saleswoman samantha

Gerardo Hernandez is a great salesman

Horrible horrible service 4g never does worksign me for 2 different contractsi am just so frustrated

They are very slow and had the music playing so loud and would only play Mexican music we cant even understand it

Great customer service

Terrible costumer service a lot of time waiting

Crystal is the best !!

Great customer service

Wack

Very under staff

5 stars

Great service

Sucks 100 percent sucks

Excellent service

Poor customer service

Excellent

My store

Slow service a quiet environment

Very good

Excellent salma service 😊😊😊

Very good attention and very good people

Very attentive

Lark It was a great help

Lark was a great help

Excellent service

Very good espereriencia

Very friendly staff