Prompt, clean, great service. Very helpful in coming up with a solution to my dog repeatedly breaking windows. Excellent to work with and I will be using them again.

Needed replacement glass cut and they did an excellent job.

We called Big River Glass for an estimate. They came out as promised. Parts were ordered and appt was schedule for the repair in a timely manner. Yes, I would use them again. High recommend. Thank you, Tracey R.

Called twice to order a piece of glass. Both individuals stated they would call back with a quote. Never heard back from either.

Tough job done exactly right. Took a little longer than expected but they stuck with it and did not adjust price. Well done

EXCELLENT!!!! Our customer had the glass replaced in their store front within hours. Pam was so nice and helpful. I will definitely use them again for any glass needs we have. Thank you again for all of your help!

Made an appointment to get a quote on 18 windows. They showed up on time and did a thorough inspection. I was told I would be contacted about the quote. Four days later I call to inquire about the quote. Some joker tried to convince me that they we just out there yesterday (while I was pressure washing the house) and the quote was hot off the press. Really tried to make some kind of fool out of me. The quote price was fair but I lost all confidence in them with such an important investment like my house or properties.

I had several windows that needed replacing. After repeated phone calls, promised dates, not showing up, and finally being over an hour late for an agreed upon time (after I called their manager and complained again). The windows are being replaced. I hate giving harsh reviews but most people cant wait a month to get windows replaced! I simply cannot offer any level or recommendation for Big River Glass!

No customer service. Called during normal business hours and was transferred to a voice mailbox by the person that answered. Left a message but did not receive a call back. After several days, called back and was able to talk to someone. Found out the $119 special on their website would actually cost me over $300. Scheduled an appointment for them to come to my house and measure. They never came, and never let me know that they werent coming.

Went and got my windshield repaired. They walked me through the insurance claim process and while I was doing that, they fixed my windshield. By the time I claimed it with my insurance company, they were done with my car! Great staff and my chips are fixed!

Replaced my auto glass in 45 minutes. Exceptionally friendly service and comfy furniture to boot. Offered me the WiFi password when they saw that I was on my phone. Everyone there just seemed like they were just having the best friggen day ever.

Big River Glass was very helpful with a last minute plexiglass cut that I needed to have done. They had the cut done for me the same day and undercut everyone elses quote! Would definitely recommend!

Installation of house glass was professional and well done.

Worst service Ive ever received. After a month of back and forth and many excuses, they refused to make it right. Between Oh we sent a new guy and We cant do expedited shipping I had to call it quits. The manager, Jeff, promised it would be put in one day and it wasnt. Never did call to let me know any updates. Do yourself a favor and avoid this company.

Worst customer service Ive experienced in a long time, if not ever. Hard to imagine how this company stays in business.

Charged a lot for a sub par job replacing my homes window glass in one window. Does not match my other windows and window no longer stays up. They dont sell screens either.

Ive had better service at the DMV, terrible communication and response time, quite disappointing

Need a new windshield. They had my car done in about 2 hours. Helped me file it through the insurance company and I didnt have to pay anything.

Help me out and got back to me and the fishing time with the quote for my window

A++

Super unprofessional.I had an appointment scheduled with them last Friday from 12-2. They never showed up, and then called after my appointment window saying they were on the way to me. I had kept the baby awake for hours waiting on them. No apology or explanation of any kind.Against my better judgment, I gave them a second chance; we rescheduled for Monday from 10-12. Not only did they once again not show up at all, but this time not even a phone call. Then they called me 28 HOURS LATER asking if they can come right then. I had already made an appointment with another company, and they had already come out. I told him that, and still he offered zero apology or explanation.Don’t waste your time with this company. They’re disrespectful of your time and really unprofessional. I’m shocked they can keep a business afloat acting like this. And this isn’t new behavior either; see reviews down below from 3 years ago saying basically the same thing happened to them.