Just completed our third transaction with Newins since moving to the area and they have been great every time. Tom and Co. have been honest and straight with us each time while guiding us in making a decision. Well done again, we will be back!

One year later, same poor service. Had a 9:30 appointment for an oil change & state inspection. Arrived 9:20 and was told it would be at least a two hour wait because 5 technicians called in sick. Same thing happened a year ago - they said three techs called in sick and I waited about two hours for the inspection & oil change. Bought my vehicle here but not coming back for service or the next new purchase. I know due to covid help wanted signs are up everywhere but here, same old, same old.....

The best car-buying experience Ive had! Kyle made it easy, pleasant, and affordable. I bought a used Fusion hybrid which is the nicest car Ive ever owned; the price was a bit under KBB value to begin with, and the dealership gave me a $300 discount on top of it. The price was real - no added fees. Kyle of course paired up my phone, explained all the bells & whistles, and made the buying process easy, but he also did much more - the next week when it wouldnt start after having been jumped on 2 different days, he made an appointment for me at the service department and came to my house on his day off to jump it so I could take it in and get the 12V battery replaced free of charge! Now it did take 2-1/2 hours to replace a battery, so I dont know that Id use the service dept again, but otherwise, fantastic experience. Many thanks to Kyle and to everyone at Newins!!

On Sept I6, 2021 I took my 2012 Ford Fusion to your service dept. and Michael Giris your Service Associate handled my repair. Mike was very knowledgeable about my needs and took care of them. The repair was completed expidiously. I must say that my experience with your company has always been completely satisfactory. Your sales and service people are exceptional. Thank you all.

Dan Salvatore in sales was friendly and understanding of my situation. He shared a similar passion for cars as I did. Had a great working knowledge of the car. Great purchase experience buying my Mustang GT. I recommend him!

The people here are great. They were honest, fair, and willing to go the extra mile to make sure the process went smoothly. I highly recommend this dealership.

Matt was the best ! He even unloaded my car and switched everything over 💪🏼

The Manger Ken in the service department is an asset to Newins. I had a problem that was taken care of above and beyond. I wish Ken a long and successful career. He is the only reason I would ever come back. Thanks again Ken.

Great experience my 2nd time leasing car from NewinsMy salesman Dan is very through and always helpful with questionsAlsoSales supervisor Joanie also ex eptionally pleasant and and available for any issues I recommend this dealship always for the best FORD experience

The level of incompetence of the service manager Ken and the mechanics that work for him is absolutely mind boggling. I sincerely hope Ford Motor Company reads these reviews and revokes there dealership. I am very lucky that my husband found the damage that the mechanic had done to the cars engine before We loaded our family up for our summer vacation. We could have been killed all because the mechanic had no clue what he was doing. Shame on the people who own this dealership. Go anywhere else to have your vehicle serviced.

Best Ford dealership on Long Island, the sales manager Matt Stickney will always be straight up with you and willing to work things out with you. Highly recommended.

Actually it would be a ZERO rating. The customer service was horrible. The manager was absolutely rude and disrespectful to the customers. Went to Stevens Ford of route 112, what a different experience. Customer service was wonderful and I actually bought my car.

Stole my custom license plate cover to replace it with a Newins Bayshore Ford one.Service advisor was nice. Had issues getting them to understand the amount of work that was already done on the vehicle. Quoted me almost 1K to replace spark plugs. Had to take it back to the other Ford who did the work in the first place, who replaced the plugs for free.After finally getting back the truck, I noticed the swap and advised them about the issue. They have chosen not to respond and since I have to hear your ad on the radio all the time. You can have this review.Dont take things off of peoples cars. Yes Id rather be driving a Titleist over a Ford any day of the week.

The people there are very friendly, and helpful. My sales consultant Jeff Gemmill made the whole process great from start to finish.

Read before you go there. My Ford car has been there for other a month what can i say? I had my car tow there beginning of May. I go there every week to see the process of my car and i still see my car park at the same spot. I go there in person and called them every week to ask them when they would start with my car and they only promise me lies that they would see my car soon and i still dont know how long it would be there or without knowing what is wrong with my car. They are not professional at all, they take too long, nobody calls you, you have to be calling them for updates. It is going to be more than a month now and i am already very dissatisfied with this place and everyone there. I should it took it somewhere else. Hopefully i dont have to write another review next month which that would make it two months being there. Not even the Manager KEN or front desk seem to know what they are doing. I think there are better places dont waste your time. Is another month 3 months my car is there waiting to be fix and is going to be 4 months in August. if someone can tell me another ford dealer ?? who really can fix my car please let me know as i cant be waiting to next year so they can look at my car. This place is unreliable dont take your car there if you need other than your oil change

The worst Service Dept I have ever dealt with. One star is too many. They had my van for 2 months to replace a BCM. Called and left over a dozen voicemails I received 2 return calls to tell me it still needs a BCM. While there they were supposed to also perform a Safety Recall, well that didnt happen either. $2,100 later for a $500.00 part. Avoid this place like the plague....

Great experience at Newins Ford !My salesman Dan Salvatore was a pleasure to deal with. Very patient & knowledgeable. Provided excellent customer service - highly recommend.Also, would like to mention Sales Manger Matthew Stickney. Makes sure customers are satisfied from start to finish.Thanks again !

We recently bought a Ford Explorer with the help of Dan, who was an excellent salesman. He was courteous and professional. We werent jerked around with the price or pressured into buying anything. Overall, it was a smooth transaction and we are happy with the car. It is our third car from this dealership.

From beginning to end my experience at Newins was a breath of fresh air after many sour experiences at dealerships on Long Island. From their transparent pricing and honest sales approach, to their consideration of their customers time, I am very happy that I gave them my business. Rodney was the nicest car salesman I have met during my very long search for a car this summer. He was very patient and knowledgeable in answering all of my questions and concerns. Some positive highlights that stood out to me in contrast to other dealerships:1. Their advertised prices are REAL. There is no fine print about a down payment or dealer fees. The price you see is the actual price.2. They try to do as much as they can remotely and only ask you to come in when most of the paperwork is finished and ready to sign.3. They do not push you to buy extra accessories/plans. They offer them, explain them and give you full control to say yes or no.4. They do not force you to finance through them. Using your own financing is fine.5. There is a family oriented atmosphere that is absolutely refreshing.

This dealership is honestly the only one that has ever presented me with a legitimate offer straight off the bat. Unlike every other one Ive been to, Newins Bay Shore Ford didnt try and rip me off or jack up the price. My salesman, Kyle, was polite, courteous, and very knowledgeable. What he didnt know, he got answers for swiftly.10/10 I would absolutely recommend doing business with this dealership, and look forward to doing business with them again.

I just want to say there are very few things I truly hate. Newins Ford is one of these things. The service department is the worst for customer service. The sales team at Newins is great but I wouldn’t recommend buying from Newins because of their service department. No loaners, no drop off service and they tell you want to want to hear. Not the truth!

My experience with Newins Bay Shore Ford was great !! The price they listed was in fact the out the door price. No Games !! Kyle was fantastic to work with, I really appreciated his kindness, Patience and sense of humor 😊

This is My Dealer, Nice People Nice Place, very professional.

Service department took 3 weeks to do NYS inspection, balance 4 tires, and complete a warranty repair on the rear axle of my car. No loaner vehicle offered and certainly no reason for taking so long

So this place is one of a kind, my spouse and I were first time buys, I have never been to a dealership before, when I ask for a bilingual person I received an American instead, now when everything was going well and my spouse told the man he was a permanent resident he said that they could no longer sell him a car, terrible service, now my spouse went to another dealer and mind you it was a lie that only U.S. citizens are allowed to get cars now my spouse is happy to get his car at another dealer with someone sweet and very professional.

Great helpful people. Love all the new updates to all their vehicles.

Would not come here tried to buy a mustang manger wouldn’t even run my credit bad place “So many people come in here trynna get a mustang ur not gonna be able to” salesman was nice manager was not it

Service advisor never called me. When I dropped it off I was told Probably later today. At 4 pm I had to call them. Have to keep it overnight. Next day at 3 pm once again I had to call them and I got Had to take your car out to do an oil change on another car, have to keep it another night. Third Day Collin finally called me to say its ready. Turned out they had the part in stock the entire time. When I picked up my car Heres your keys, warranty covered it, have a good day and walked away into a back room. My car was fixed, cost me nothing but 3 days without a car but the way I was dealt with by the Service Dept was appalling.

Had an appointment 9am on Tuesday for simple fix and 3pm Wednesday truck wasnt even started. Service representative never contacted me once, and when I contacted them they continued to make excuses. Then after picking truck up received a call that it would be done by 1pm Thursday. They didnt even kbow the truck was gone. NEVER USE YGIS DEALER

Bought our new truck. Salesperson, Dennis was excellent! Helpful, knowledgable great to deal with. Gave me very fair offer on my trade in! Over all very happy!

I Dont work at this dealership nor am I related to anyone there.... The salesman who help my wife and myself was Carmine. We were looking for a used f150. He addressed all our needs and Matt took care of finance. While it took a bit longer than anticipated, were glad they took care of some items on the truck before we took ownership. Wed recommend this dealership.

I have been taking my 2013 Ford Explorer to NEWINS Bay Shore located 219 W. Main St. Bay Shore NY 11706 for repairs. Over the years, every time my car is required to stay at the service Center, it’s such an inconvenience since NEWINS never provides with a courtesy vehicle.Over the past few months I experienced the worst customer service since the service department is not able to fix my car. I took my car for service february 2021 because there was a leak from the sunroof. My car was literally raining on the inside and was promised the repair will take a few weeks. I spent over 3 grand to cover the repairs, even though I was not provided a courtesy vehicle I was confident Newins was going to repair my car. The problem persisted, the car continued to leak and had to take the car back to be repaired again. It turned out that the problem was miss-diagnosed, Newins Service center failed to flush sunroof lines in the car and up until today my car continues to leak through sunroof every time it rains. My car smells like humidity which is affecting my health, I’m afraid this will become a mold problem in my car.I had to take my car again on 4/9/21 it was shutting off, I even had to tow my car because of this. The service center diagnosed it and I was advised the “turbo” wasn’t working. Parts needed to be order but they were out of stock. For the first time in years of going to newins Bay shore, I was granted a courtesy vehicle since they had no ETA on part needed. After spending $2000 for repairs, I Picked up the car yesterday 5/6/21 (almost a month later) at 1pm and at 9:45pm the car was jumping and shutting off again. We took the car back to NEWINS, the service center called this morning and stated that they don’t know what the problem is and will need to reevaluate. Even though this was an inconvenience, Newins refused to provide a courtesy vehicle and no ETA was given for repair. I’m a working full time employee who needs a car to commute from my home to my job and also need my vehicle to take my children to school. I cannot believe this company will not acknowledge their mistake and at least provide me with a courtesy vehicle for this inconvenience. I should be entitled for compensation due to the unprofessional work performed by NEWINS BAYSHORE SERVICE CENTER and inconvenience for my time since I had to re arrange my work schedule because of their poor service. I have tried to reach out to the Service center to speak to a manager but no response from NEWINS. For this reason, I am writing a review since I don’t think I should be penalized for this. NEWINS miss-diagnosed the problem twice.Thank you for taking the time to review my complaint and hope to hear from a representative soon.

Leased an F150 and had a great experience with Matt. This week I went back to rent a car for my daughters wedding. Matt went above and beyond dealing with the aftermath of the tropical storm and still got us a car despite no power at the dealership.When we picked up the car the trunk was full of white balloons. What a great touch!!! The bride and groom were thrilled.

I went to Newins Ford looking for a Ford Explorer and was helped by an extremely helpful and professional salesman named Dan S. He made buying a car stress free and easy, I would definitely recommend going to him when looking for a car.

Every time when I go to service they find something different then I ask for all the time they couldn’t find the original problem they keep charging you at least 400 every time you walk there. They told me to diagnose and they will let me know if I need it or not should I need to fix it or not no one called me what they fixed it and they keep charging your worst customer service I’ve ever seen any dealership.

This full service dealership has been around for generations. Friendly knowledgeable staff on the latest vehicle tech to the classics. I continue to recommend them

My parents recently visited from out of town and had their steering column go out while they were here. Newins had the column replaced days before we expected it to be done, and at a price cheaper than we were quoted. The service staff was extremely friendly and helpful, and I would recommend them to anyone! They also offered a veterans discount, which is always a nice touch.

What a relaxing experience to deal with Newins Ford. No pressure at all, very accommodating. Victor was an absolute gentleman and a pleasure to work with. Highly recommend visiting Newins if you’re in the market for a Ford. See Victor!

Transmission issue on my leased car. After bringing into the service center we were told that it needed to be replaced. I was dissatisfied that the loners that Newins offers are not comparable to what I lease; no options that seats 6. The staff at the service center was calm, cool, and collected. They were professional, efficient, and respectful.Nelson went above and beyond. He had great communication with my husband throughout the duration of the repair. A true class act.Unfortunately my previous review left the sales staff member, Matt, with a vengeance. He interjected in the smooth process and tried to refuse service and a loner car. Very unprofessional.My recommendation to Newins: I understand you are a family business. Keep Matt in the back somewhere. Keep more guys like Nelson to deal with customers.Service department 10/10.

Brought for service for check engine light and was fixed quickly

Id give this place 0 stars if google allowed. Take your service elsewhere if youre looking. The service department screwed up my Fords twice. The problem was never corrected, just made worse. Avoid them if you can help it. Total waste of time.

THE WORST EXPERIENCE EVER! MOM AND POP SHOP THOUGHT IT WAS QUAINT ...NO ITS A CLOWN SHOW. TOLD ME AT THE BEGINNING WOULD BE 10 DAYS TO GET THE WORK DONE. 4 WEEKS MY EXPLORER IN THEIR SHOP NOTHING DONE, EVERY TIME I SPEAK WITH THEM I GET A DIFFERENT STORY, TOLD ME WORK WAS DONE WHEN IT WAS NOT DONE, TOOK 3 WEEKS TO INFORM ME THEY NEEDED A PART WHICH WAS SUPPOSEDLY ORDERED, THEN WEEK LATER THEY TELL ME AFTER I CALL THEM NEVER ANY FOLLOW UP BY THEM THE PART IS NOT AVAILABLE IT IS ON BACK ORDER MIGHT HAVE IT IN FIRST WEEK OF MAY 2021, I DROPPED OFF THE TRUCK ON JANUARY 30, 2021. I CALLED FORD, I CALLED EVERY PARTS COMPANY I COULD FIND CALLED EVERY FORD DEALER IN 5 STATES EVERYONE KNEW OF THIS BACK ORDER PARTS ISSUE AND NONE HAD THE PART I NEEDED, I FINALLY FOUND A COMPANY IN THE BRONX WHICH MAKE THE PARTS THAT IS USED TO REBUILD THE TORQUE CONVERTER THEY REFERRED ME TO THEIR CUSTOMER IN FLORIDA WHO REBUILDS TORQUE CONVERTERS WHO I CONTACTED THEY HAD THE PART IN STOCK I INFORM BOTH FORD FACTORY AND NEWINS FORD, KEN THE SHOP MANAGER AT NEWINS FORD, HE TELLS ME THE PART IS ORDERED I CALL TO FLORIDA AND THEY TELL ME NO IT WAS NOT ORDERED, I CALL BACK TO KEN, KEN CHECKS WITH HIS PARTS GUY… GUESS WHAT THE NEWINS FORD PARTS GUY NEVER ORDERED THE PART LOST ANOTHER WEEK DUE TO DELIVERY TIME. IN ADDITION NEWINS FORD TOLD ME MY BREAKS WERE DONE THEN NO THERE ARE NOT DONE, TOLD ME OIL CHANGE WAS DONE THEN NO NOT DONE, THEN TIRE ROTATION WAS DONE, NO WAS NOT DONE. I SPOKE WITH ONE OF THE OWNERS HE SAID HE WOULD FOLLOW UP THAT WAS THREE DAYS AGO.... THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR THEIR REPUTATION, THIS IS A HORROR SHOW ! OH YEA THE RENTAL CAR THAT I COULD NOT FIT IN WAS REALLY NICE TOO I AM 6 4 300LBS THEY GET ME A MINIATURE FORD FIESTA .... WHAT JOKE !!! THE JOKE ITS ON ME ...DONT LET THIS BE A JOKE ON YOU! WEEKS THEY HAVE MY TRUCK NOTHING DONE BUT LIES! YES I AM YELLING!!!!

Walked into the dealership on the market for a Shelby GT350. They happened to had a 2020 White one sitting on the show room. As I was inquiring about this vehicle with the salesman. The owner of the dealership started being arrogant and disrespectful. I’m not sure if you thought I was wasting your time about this vehicle, meanwhile I was on the market for one 100%. Perhaps you shouldn’t judge people based on age and such. Yes I’m only 21 years old but that’s why I took my business elsewhere and bought a 2019 Velocity Blue Gt350r. Maybe you should treat every customer as a potential buyer regardless of age. Highly recommend you take your business elsewhere. If I could rate this dealership at zero stars I would.

I bought my truck here and I’ve been taking it in for service since it’s close by. I have to say, the service department is not good at all. I took my truck in for a wheel bearing noise. They told me they had to hold my truck for 2 days since the part had to be ordered. I ended up being without my truck for 4 days. They didn’t even call me to let me know it was going to take longer. I had to call them and ask about my truck. Finally, my truck was repaired. I’m driving home and I find the noise is better but not repaired. I pulled in to a shopping center to inspect the repair just to realize my front bumper had been hit. I called them back to let them know I was going back to the service center. Once there, they inspected my truck and informed me that they would review the cameras. It’s been two weeks and I have not heard from any of them. At this point I don’t expect to hear from them either. What bugs me the most is that not one person apologized to me or was empathetic. Additionally, the lack of professionalism. If I could I would give this service department a zero. It’s just bad business.

Excellent experience dealing with Kyle. Very honest, upfront, easy-going, no pressure. Ive been to many dealerships across Long Island and Newins was by far the best one in my eyes.

BEWARE !! I brought my car in to fix an airbag recall and they blew out something in my electrical system. My car has been there four times and each time I get a different excuse as to what the problem can be. It is literally been months and every time they order a different part it takes a month to receive. Today, The advisor Collin, actually hinted to me that they are now trying to say that the problem wasnt caused by fixing the recall. Meanwhile the problem didnt exist until I brought it there the first time. I will now initiate contact with corporate headquarters.The shop doesnt even deserve one star.

Got a quick and easy deal done. Kyle was fantastic.

This place is amazing. I have rented a few cars from here over the last few months. Charlie that runs this department is wonderful. The customer service is unbelievable .He makes sure that you are satisfied with your rental. I would recommend this place to everyone. You need a rental Charlie is the man to talk to

I don’t have enough amazing things to say about our experience with Newins. Matt Brooks was our salesman and he went above and beyond every step of the way. This was our second time leasing a car through him and again, it was flawless from start to finish.We have three small children, and we didn’t even have to step foot in the dealership. Everything was done through phone and texts, including him hand delivering our vehicle to our house and picking up our vehicle. WOW!! He brought all the paperwork along with him and we signed it all in the comfort of our home. This is a top notch service which has made this process so easy for us and we are so thankful and grateful.We HIGHLY recommend you contact Matt! He gave us an amazing deal and we couldn’t be happier!

I would leave zero stars. They keep deleting the pictures of the damage done to our vehicle. Never buy a vehicle here or use there service department. I will rent a billboard to show long island these pictures if I have to. Save yourselves!

Amazing dealership.. The staff was very nice and friendly.. Loved the inventory and my leasing process was quick and easy. If you are looking to lease Newins would win your heart. Kudos to the entire team.

I was very happy to do business with Newins Bay Shore Ford. The two sales men who worked with me were very, very professional. Kyle was very patient and helpful in finding the right car that works with my budget. Xavier worked with me to complete my paper work. Although there was a problem with plates transfer, he was patient, courteous and he took the extra mile to help me understand the car. I feel complete and taken care of. Great job!!!

The online sales ppl don’t respond to your email replies.

I’m writing this review on behalf of my bf, who has brought his vehicle to this establishment for service along with misfire which they quote on quote “fixed”. Fast forward 20 days later, check engine light comes on, misfire 1,2,3 again everything same problems as before. He paid $300 first time second time $700. Unbelievable $1,000 wasted ! I wouldn’t recommend this place !

From the second we walked into the showroom, we felt very comfortable. We were looking for an F150 Limited (only dealership in Suffolk that had more than 1 in stock). We settled on one of the trucks in stock and we’re looking forward to picking up the truck in a few days. The next day, we decided to change from the black one to the silver one that was also in stock, which wasn’t a problem. I returned at the end of the week w/ my trade in and was amazed that I was out of the dealership within an hour; they would have spent as much time going over the new features of the truck (I was upgrading from an F150 Platinum).Chris Belesi (Sales Manager) and his team did a great job from beginning to end! I strongly recommend Newins Ford of Bay Shore!!

I havent bought a car from them in a few years, but when I did it was a good experience.I still go there to get my car serviced. You make an appointment with them and they take your car right on time none of that waiting in line for service. Also they do a very good job on servicing your car Ive never had to take it back.keep in mind they are a little expensive, but you get what you pay for.

Needs better Representatives. Horrific Service.

Always good service. Rental car department is excellent. Great customer service

Originally I wasnt pleased with my experience however based on the level off energy and enthusiasm Matthew the Sales Manager went through to make things right I have too go ahead and award Newins 5 stars. Nothing in this world is perfect but with enough effort it can be close so I applaud Newins for going the extra mile too ensure customer satisfaction. All too often disgruntled consumers go by the wayside, I am happy to say that Newins did not make that mistake so for that alone I highly recommend them.

If your thinking about using this dealership and your checking out the reviews, run for your life to another dealership. The people they have leaving good reviews are people who work there, friends and family. It is their policy to cover up all of the bad reviews. Notice there isnt one bad picture of their dealership. They delete them all.

I leased a 2019 Ford Explorer back in April. I had issues with the truck and at first was swearing never to buy a Ford again. After dealing with Matthew Anderson and Katherine Hamel at Ford Motor Company with my claim and then Matthew Stickney and Mathew Brooks at Newins Ford, I could not say enough. Everyone was great, even though I was a bit rough at times. All said and done, I am in a 2020 Ford Explorer and honestly one of the best trucks I’ve ever leased. Ford has done the right thing and I can honestly say I’m a Ford fan. Thank You Ford and Newins for handling the matter in a professional and expeditious manner. If you are in the market for a Ford, go see either Matthew at Newins Ford.

Counter reps were great - accommodated me a day early. Originally told it would take a few hours to diagnose - techs had it done in half the time. Saved me from a second trip. New battery was installed under warranty and done right the first time. Issues are resolved - could not have worked out better. Thank you Ken and crew!

Marty Jacobs called told me my transmission bell housing was replaced and the damage done to my vehicle was fixed at no cost to me. Turns out nothing was fixed. Check these pictures of the starter mounting bolts. Nobody should ever use this dealership. These are current pictures.I will continue to upload them, daily if I have to, so nobody has to suffer from their mechanics damage and their cover up lies.

Overall great experience! Bought a used F-150 and it went as smooth as possible. Matt and Carmine both crushed it. In and out the door in under an hour with a trade-in!

My experience with Newins Bay Shore Ford has been nothing short of exceptional. I leased my first brand new 2016 fusion with Greg Bailey in October 2016 and I knew from the beginning that I was in good hands. Three years later, I am now ready to renew another lease. My fiance and I moved to Manhattan two years ago and when we knew our lease was coming to an end, we decided to continue to come to Long Island to renew another lease with Greg. We truly feel like we are being treated fairly and dont ever feel like we are being taken advantage of. He really tries to work with you to get the best deal possible. Everyone in this dealership is friendly and attentive. I would highly recommend coming here if you are interested in Ford (best cars ever!) and definitely ask to speak with Greg. You will not be disappointed.

I brought my vehicle here for repair of recall .. they ask me to sign document that my car was fix. Which I did. when to my car was reading documents carefully, realize that I was told to bring my car back because they did fix my gas tank because it was full.. .. Documents that I received estate that air bags and gas tank were replace. ask to speak to a manager. Sorry to say, my experience is quite negative. He when inside of the office and destroy document I show him. They never remove my gas tank because it was full. In the meantime he ask me to bring back my car so it could get replace. He apologized. Not been friend and rude. A week later brought my car to have the gas tank replace. Week later my car had the gas tank light on. When back to them and told them they were the only one that work in my car with the gas tank ask them please fix the car. They said it didn’t have to do the recall gas tank been replace. I had Hard time with them .At the end they finally fix it but never will bring my car back to them.

I went here looking for an F-150 and Larry LaSpisa was there to help me. He is honestly the best car salesman I have ever dealt with. Really good guy. He gave me a great deal and I was in my new truck very quickly. No pressure, no games, just a really easy car buying process.Super happy with my new F-150! Highly Recommend! Must go to Newins Ford and see Larry!

Just bought our first Ford explorer from here and the staff was great and Matt was amazing. Gave us everything we could ask for and more. If your in the market for a Ford this is the place to go. Quick and easy. Best experience buying a car. Way to go guys good luck on another 80 years in service. Thank you

Excellent service. Bonnie, Louisa, and Billy always get the job done for me. From scheduling the appointment, assisting with the vehicle service, and the service that Billy preforms. They are all good to me and always looking out for my best interest . They are the best Bonnie Louisa and Billy. Thanks again guys a job well done

Highly recommend this place. The salesmen arent trying to screw you. Biught a 2020 ford ranger for less then i was iffered at 2 other ford locations. If you want a great sales experience ask for Mike V. Even called me when he was not working. Highly recommend.

Stopped at service. Helped immediately . Staff was courteous friendly and professional

I used to deal with Huntington for my service needs, but since I moved to the South Shore, and since Atlantic took over, I decided to go to Newins. Im really happy with that decision, as the general pricing is better, and the quality of service is what I was used to. The staff made a really good first impression, and the customer waiting area was clean and comfortable. With that being said, I look forward to Newins taking care of my Truck from now on.

I was glad to hear that the tie rods were in bad shape and that a safety issue made it necessary to replace them. The labor time seemed excessive, but I plead ignorance. The only other item is that if only one wheel was removed (per NYS inspection report), how were you able to rotate the tires? None the less, I feel safer driving this vehicle, which I purchased new at Babylon Ford and on which you have done the mileage maintenance checks for over ten years now. i also very much appreciated the ride to and from my residence before and after the work was done. At 83, I can use all the help I can get.

I worked with Kyle to purchase my 2018 Ford Flex. Kyle was very professional in getting me the best deal possible. I was able to drive off in my new truck the same day. Thank You Kyle! I Love my new truck!

Kyle was great! Very patient & accommodating. I love my new Explorer!

I just picked up my 2020 F-150 Raptor from Newins Bay Shore Ford! My salesman Tom Siraco was the best salesman that I’ve dealt with in many years! He was always able to answer any and all questions and was always available...he treated me as a friend, not a customer! Customer and friend for life!Tom Catanzano

Tom at Newins Ford is awesome and he really took his time with me. He was very easy to talk to and helped me get into my Ford Fusion at a price I was comfortable with

I sat there all day waiting for an emissions test on the vehice I was buying because of a mechanics error which was not fun.... but The salesman I dealt with ( Rico ) was a pleasure to work with and made the whole process easy. Definitely an asset to this dealership and would highly recommend him.

I purchased a 2015 Ford Edge in June- low miles and fell in love with the car. Great experience with my salesman Phil and GM Bob! Definitely recommend checking them out

Very accomodating and professional. Id recommend to everyone, and Ill be buying my next truck here too

Matt Stickney at Newins Ford was great! We bought a used 2015 ford explorer. They were able to do everything we ask including dropping the price almost 10% and threw in the running boards, tow hitch and cross bars. It is an older looking place not a swanky dealership but if you want a great car for a great price with no pressure sales and a sure no problem attitude this is where you need to be. Thanks again for a pleasurable experience.

Currently still waiting for an oil change. Made an appointment at 7:45. Was here at 7:42, it is now 9:40 and I am still waiting. 2 hours+ for an oil change??? I cant imagine if I needed anything else done how long that would take. Never coming back here again, save your money and time, go somewhere else.

They have a rental office with cheap prices. Charlie is great in assisting you with everything.

Tom Siraco was very helpful and was able to do exactly what I needed. I told him when we first spoke that I am not looking to negotiate on price, BUT I am extremely busy and need to not waste a ton of time and cant put up with any BS and he delivered. While I did experience a 2 hour wait to pick the car up, I believe a good part of this delay was due to my insurance broker being unable to get the working correct on the insurance cards. Having had absolutely terrible/ borderline criminal experiences with another Ford dealer years ago, I would recommend Tom/ Newins for sure.

I, my husband, and his sister all have vehicles from newins. I put nothing down and was still able to get a reasonable price. Plus they paid off the last couple payments on my previous lease (from a different dealer.) Everyone was friendly and not too pushy. It only took about 4 hours from start to finish, which is about half the time it took at a different dealership in the area for my previous lease. When my husband has had to do oil changes on his escape it didnt take very long, unlike the other dealership I dealt with. We will come back for our future cars.

Great service!

My salesman Matt Brooks is fantastic, he was very helpful and very informative in going over the vehicles functions. This is my 4th lease from newins ford. I cant say enough about Matt.

Definitely the best dealership I’ve purchased a vehicle from. No-nonsense staff, quick service, up front with all their pricing. Would purchase from them again...

Visiting Newins Bay Shore Ford is not like visiting a car dealership, it’s like visiting family. The family you wish you had.From the moment we entered to the moment we left after putting down a deposit on a new truck, it was pure comfort and kinship. We’d found the truck we thought we wanted online (we’re Manhattanites) and the first thing the salesperson said was ‘let’s take it for a drive.’ There was never any pressure; certainly no hard close. At some point the sales manager stuck his head in the door – just to say hello and thank us for coming in.In terms of price, we purchased a low-mileage 2018 F-150 for the same price we were offered used 2015-2106 models locally and in NJ. They also gave us an extremely generous amount for our 2006 F-150 trade-in.Theyve really redefined what it means to be a customer-oriented and -friendly dealership.

Ford man dont like no other brands simple as that friendly staff good people Pomoco

Thank you for the quality service we received. We have purchased a fleet of vans from Eric and his team. Always treated fairly and promptly. Keep up the good work!

Excellent FORD Dealership with a long history of quality service that certainly beats the competition!

Great experience shopping for a used car. The repntook me for a test drive, offered to print a copy of the original window sticker as well as all warenty work that had been done. No pressure and a calm atmosphere. Early in my shopping stages but would come back if in I go this direction.

Great customer experience. No pressure salesman. Would definitely buy another vehicle from them

Have shopped for many cars over the years and just had my best car shopping experience yet. Would like to specifically praise the professionalism, integrity and great customer service provided by their used car sales representatives, Eric Stickney. This gentlemen were attentive, caring and forthright in all interactions during our purchase process. They were not pushy and never misrepresented any details associated with our purchase. After shopping for a vehicle over several days it was very refreshing to deal with such good individual working for a professional organization. I have never taken the time to write a review until this experience. Thank you

Our salesman Matt Stickney was open, honest, knowledgeable, and made sure we were kept informed during the entire purchase process.The dealership environment was better than all the others we’ve visited. There wasn’t loud music blaring like a night club. There were no “tough guys” walking around trying to intimidate people into buying cars. Even though we were motivated to buy, there was no pressure from ANYONE to pay for anything we didn’t want or didn’t need.I’ve bought a lot of new cars through the years (most of them Fords), and this was BY FAR the best purchase experience I’ve ever had. My only mistake was not buying them from Newins.Buying a new car should be exciting. It should be fun. You shouldn’t walk away being skeeved out by the experience, as if you just got your pockets picked. There was none of that at Newins.Not only will we be back when the time comes to buy a new Ford, we’re looking forward to buying from Newins.

Nastiest customer service in the service department. Totally incompetent. These comments come from multiple encounters on different dates. Their online service appointments do not work even after getting a confirmation. I finally called to make my appointment. Went to take my car for the appointment, my name was not on their calendar. I also had an intermittent problem with losing power steering while driving. They claimed they couldnt replicate the problem and would do a computer diagnostic. I doubt the diagnostic was ever done and they asked me to drive the car and if the problem occurred bring it in. I couldnt replicate it. Months later the problem happens again so I bring it in, no power steering, and didnt want to turn it off so the problem doesnt replicate. The customer service agent comes out screaming and very rude you cant park your car there. I try explaining that I have no power steering. She says if you drove it here you should be able to back it out and park or they will call a tow truck. Last thing I need in this neighborhood is the cops being called on me, so I finally was able to back it out and park. She comes over takes my information and tells me to turn the car off. I was like the last time you said you couldnt replicate the problem, if I turn it off you may not have the issue again. She claims to have written down what the problem was. So I do not understand why I was asked to replicate the problem the last time if you want me to turn it off now!!!. At this point I hope they can just fix it, but I think I am never going to this dealership again for service much less to purchase a car.

I only go to Newins Ford for my F150 needs. Marty and Steve are the best. Treat me like family and my truck as if it were their own.

Ive been a happy Newins customer for 15 years. Their professionalism, courtesy and no-pressure approach makes leasing and maintaining my vehicle a pleasure!

Marty Jacobs truly cares about providing excellent customer service to Ford owners.