Didn’t expect to walk out of this place with a brand new 2021 Tacoma completely satisfied with the interaction, transaction, and professionalism shown by Abraham. Super thankful and blessed for all the help in purchasing my first truck!- Nicole Starosa

Awesome place. ABRAHAM is one Awesome guy. I highly recommend him. Very easy and fast buying experience. If you go in let them Jason Myers referred you. Again I highly recommend ABRAHAM. Top notch experience.

Matthew listened very well to what we wanted. He didn’t pressure us into anything different. He worked diligently and fast to get us the vehicle. He communicated well and answered any and every question we had. If you want a vehicle go see Mr. Matthew Bridges he will get you set up!!

Matthew made the whole process so easy!! Highly recommend!! Love my car!

Absolutely the worst Toyota ever. I dropped my car off here yesterday at 2 pm for service. Received one update and when I went to pick it up assuming it was done as it was regular routine service, the service desk was closed. So my car had to be left overnight and I didnt have a whole car for a whole day. To add on, I called at 11:30 today kept being transferred to voice-mail and still no update. Completely unprofessional and unacceptable. This is frustrating

Ask for Matthew Bridges by far the fastest and easiest experience Ive had at a dealership. Matthew felt like one of the boys more that a salesman.

Stopped in from out of town to have them check our oil, wonderful service from the service advisors and mechanics.

Matthew was very helpful and very kind. All and all I had a very good experience

Randy and Kevin are the best. They made the car buying process so easy. Ask for them when you go buy your car!

I wouldnt go anywhere else, my salesman was with me from start to finish and I feel like he was superman, please go to Gabe Pruett and let him take care of your vehicle needs. Ive never been treated so wonderful and like I was important. Thank you Gabe and to ​the sweet lady that finished my paperwork you are both amazing and I would tell everyone to go to kinsel Toyota! Thank you im so happy! Donna Tamayo

Went in july to look for better options than my vw tiguan - Abraham was super helpful and got me into a 2020 highlander hybrid and ive never been happier with a purchase. it has taken me much farther and more comfortably than the vw tiguan has and in a much shorter time.see abraham ! he will help you out !

We looked and looked for many months for the perfect car that fit for our family and many needs it has. Jessica went WAY ABOVE & Beyond to help us with our purchase. She happily answered all of our questions .... there were a lot. We left the car lot.... and called her and asked more questions. She was knowledgeable, and prepared to help facilitate our purchase. We were not easy customers. We were high maintenance due to our needs and time frame and she still accommodated us.Also very brave to ride with us in multiple cars and with this whole COVID issue.Would absolutely buy from her again! It’s great to meet and do business with people like Jessica.

Unprofessional!!! Tested a car, decided to purchase. While a salesman worked on paperwork, other salesman sold car to somebody else. Unacceptable.

Loved my car shopping experience here. This was my 4th dealership of the day that I had visited. My sales agent was Jessica and I HIGHLY recommend her! This was my first time ever car shopping by myself and being a blonde, 51 female I was pretty nervous. Jessica listened so well to my budget, what I was looking for and offered great options. I ended up driving away in a fantastic car and this process was so much easier than I had expected. Would definitely go car shopping here again.

Had an awesome experience with Kevin getting a 2020 Camry. Walked in looking for a Corolla and walked out with the keys to an even better Camry for the same price. Thanks to Kevin and Jessica for helping me with my decision.

We had a great experience. After loosing my both vehicles in Hurricane Harvey one of them being a 2017 Toyota Camry the last thing you want is a difficult car buying experience.Memory and Pat delivered. It was one of the easiest purchases Ive ever made. We drove out with a brand new 2018 Camry, and we love it. I would highly recommend this dealership, and make sure you go see Memory McAlpin

I know your taught to do whatever it takes to sell a car....but flirt with my boyfriend right in front of me?..... I don’t think so girl who talks too much from Louisiana. Ms. Jessie

If you’re looking into purchasing a new vehicle, I do NOT recommend this dealership due to one of their sales rep named Jessica. Had such an uneasy, unpleasant and rushed experience. I recommend driving to Houston. WAY better deals with very good customer service.

Jessica James is a great salesperson and very helpful! Love the new Tacoma!

These people have the best car wash in the Golden triangle, the boys that work the car wash are so nice!! It’s the only place I’ll go toAs far As The sales team goes, you have to go see Renee, she will get you the best price for the best car

Purchased my 3rd new vehicle from Kinsel today...and as always my salesmen (Judd & Gabe) were fantastic. I went to other places and returned to Kinsel because they have the BEST sales team and finance department in the golden triangle hands down!!!

It was great dealing with Justin Bumsted and Mike Cooper! Second car from Kinsel Toyota and it was a great no hassle experience both times!

I’m posting my review again since I don’t see my earlier one. My review is genuine & need not be flagged.I bought a brand new Camry SE from here in 2018. It was sold by Ronnie & Justin.The price is very high & car is defective one.Car is making creaking sound from dashboard like old cars.I brought this car to their service for 3 times for same reason & they couldn’t fix the issue.I’m totally disappointed, hopeless with this dealer.Honestly their after sales is disastrous or horrible.Please go to purchase cars, not free donuts or free car washes. U can get those at cheaper rates somewhere.

We were stranded in a nearby town after our car broke down and the employees at Kinsel went above and beyond to try and help us after having a horrible experience with another dealership to which our vehicle was towed. Being over 200+ miles from home and stranded with 3 young children and a dog, the other business did not seem to care one bit about our situation and wanted to keep our vehicle for an additional 48-72 hrs before even looking at it to determine if they would be able to fix it.The service department at Kinsel (Lisa Butler) assisted us with contacting a local tow company to have our vehicle brought to them and fit us in quickly. The problem was identified within the half hour, and we were back on the road by early afternoon. The lady at the front desk was so kind to my children during the wait. We couldnt be more pleased with the service we received.Thank you Kinsel for the excellent service!

We would recommend Kinsel Toyota to EVERYONE. Dylan Richards has made our car buying experience easy and comfortable. We NEVER once felt pressured or rushed. They went above and beyond to make sure all of our needs were met. This is our second Highlander from Kinsel and we will be life long customers.

*** I worked with a service manager today that resolved much of the problem. They did get my truck properly aligned and did bring the tech in and speak with him regarding my brakes There was also a financial concession for the trouble in the form of a refund. I am leaving my original post below so the original issue can be understood.--- I selected Kinsel, Toyota to service my 2017 Tundra and they have disappointed. I used one of their coupons to have my front end aligned.I asked that they check my brakes while it was in for that service and they assured me the breaks were fine, as well as they had aligned the front end. The truck was in the service bay for 10 minutes or less and they said all work was performed. Upon leaving, the truck still pulls to the right with the same force as before (I made sure to balance and rotate the tires before bringing it in for the alignment). The driver side front brake frame is eating the Rotor and they missed that. I do not believe any work was performed and am certain that any brake inspection was either not thorough or omitted entirely. This may have been a single bad tech or it could be systemic, unfortunately I cant say which is true. I can say that Kinsel will not be selling me my next Toyota nor servicing my current 1776 Tundra. Maybe I will review Philpott Toyota in the future.

Fast service

Never answer phones, cant answer questions. Probably the worst car dealership around.Just called again. No answer thats 12 times Ive called in 3 days.

Although Abraham and Courtney are in the business of making car sales, my sale was decided with the help of their authenticity and, for lack of a better word, humanness. They handled my concerns with the kind of human connection that makes you grateful and gives you comfort in your decisions. Authenticity is not something you can really hide, so Im guessing everyone gets this level of service, that transcends the word service, from them. I appreciate Abraham, Courtney and Kinsel Toyota and am very pleased with my purchase.

I recently purchased a vehicle from Kinsel and Judd was my salesman, I could not have asked for a better experience!!! He was patient, polite, knowledgeable and absolutely not pushy at all. I would definitely shop here again!!

Patient....went beyond to get the car we wanted and stayed patient, professional and staying on course for a very satisfied customer. Salesman Kevin was Great as every one was. Recommend this location to all.

Jessica is a great salesperson. Love our new Sienna!

I came in to buy a truck and Kevin was great to work with. Knowledgeable about the truck I was interested in and worked through a few issues on my trade-in to come up with a win-win deal. Would buy another car from Kevin anytime. Happy with the experience, worth the drive from Houston. Time demand from start to close was standard.

Had what I wanted.Got what I wanted.In a timely fashion👍🏻Thanks, Kevin

Matthew is awesome

I was planning on coming back up there to get a vehicle when I had a better downpayment, but not anymore because I specifically told them to not run my credit and I wake up a month later and check my score and it dropped 74 points because of kinsel.

Thank you Kevin! I highly recommend Toyota Kinsel. I bought a BEAUTIFUL used Kia Soul on Friday. Kevin was wonderful to work with. He is not a pushy, answered my questions and was flexible and let me have the car taken to a nearby mechanic to have a used car inspection completed for the peace of mind and the car was in pristine condition! Mr. Clark help me with the financing and that as well was a breeze. Thank you for all for being so friendly and for helping me with this big decision. Couldnt recommend you all more!

Went to see KEVIN at Kinsel Toyota and helped me find the best car for the best price! Will definitely be recommending him to my friends and family!

I had a great experience working with Kevin and we bought a car. Go see Kevin.

Easiest most haggle free buying experience I have ever had. Kevin is awesome, he explained everything thoroughly and took his time. They really take time to explain options, service plans etc.

We bought a new Camry yesterday and we absolutely love it its beautiful. The staff was very helpful and friendly and not pushy at all. We went with some of the warranty options covering various Electronics, wheels, tires that sort of thing. It has six computers so the electronics is a must. Thanks to all the guys that helped us at Kinsel Toyota.

Son talked to Kevin and had a great experience and great car. Ask for him

Very bad experience, bought 2 vehicles, I was charged for window tint, $300+. Front two windows done only. Cant get any response now. Felt rushed during delivery after paper work was completed. Bed liners are way over priced. $575.

First Id like to thank Pete, Thank You Pete! Thanks to him I found the perfect truck, no run-around, no grief; a nice cup of coffee, good company. Kinsel Toyota is and will be the place to buy a vehicle. This has been the only place where finance guys have actually been genuine and nice. My experience has been worthwhile and well worth the hour + drive. Approved by my mom and dad (being Chevy people, I believe that has changed now due to Kinsel)

Went in to see if they could tell us why the tailgate wouldnt open they checked everything they knew should open it, I told them it had been swiped down the right side of the car and repaired, he said that a strut was probably bent and to take it back to the repair shop. They didnt charge us any thing. Great people

Kevin helped me get a great deal ask for him when going there!

Customer service can either make or break a deal. Kinsel Toyota went above and beyond to offer great customer service from the beginning through website service through the end to financing and beyond. Gabriel Pruitt and Patrick Pina are awesome! Thank you Kinsel for making my buying experience a great one.

We went there looking for a new car and one of the sales lady came out and greeted as if we were a burden to her. After that she left and we didn’t see her afterward to never be seen again. This isn’t the first incident, my parents came to the dealership after Harvey and they said “we don’t have time for you” towards them. After my experience today, I sure as hell will believe them. Take your business to Phillpot where they are very friendly and enthusiastic about getting you into a new car.

I very highly recommend Kinsel Toyota: the sales (ask for Ronnie) and finance people are great, excellent service department, excellent new wait area. I do all service for my car through Greg Atkinson - a great guy. Thank you all and best wishes.

Easy to work with! Plus love that you get free car wash for life when you purchase there.

Great place to purchase. Randy D Mike P and Rico went above and beyond..They didnt have the Color I wanted..they went to Dallas to get it. Im very PLEASED with the service I received. Thank you all at Kinsel Toyota for being so understanding of my needs.. YOU GUYS A ROCK..Thank you so very much.

Wonderful experience with buying my car. Never once encountered anything that could be construed as negative. Will definitely come back for any future auto purchases.

Kevin told me if I drove from Lufkin I wouldnt be sorry and I sure wasnt. Got a great deal. Ask for Kevin if you need a new/used vehicle.

Very nice dealership. The personnel are very knowledgeable, and buying a new vehicle was less than two hours. They are also very nice and welcoming. Professionalism at its best!

Was pretty much gave the run around and while my trucks sat for two hours after appointment. Terrible service and just gave me lies for excuses. Came here for a scheduled job that should not have taken 4 hours.

I bought a 2013 Camry SE on the next to last day of the National Toyota clearance sale. In addition, because I was a previous Toyota owner, I got an loyalty rebate. My primary salesman, Gerald Bailey, was pleasant to work with and very helpful. A second salesman, Jacob (I think), helped me with the test drive. He was relatively new and still learning the inventory. The finance guy, Clark, was very thorough and helped me get a better interest rate than I expected through my own bank. In the end, the dealership seemed motivated to sell and I believe I got a pretty good deal on a car that I really wanted. So thanks for a positive buying experience.

Absolutely fantastic experience!! If you need a new vehicle go see Kevin Kuntz. If youre looking for someone with experience from the point of sale to follow up after the sale then do yourself a favor and go see Kevin. This is the 4th Toyota we have bought from him and it wont be the last!!

I will never buy a vehicle from this Toyota dealership ever again. The repair shop doesnt care about your vehicle. They left greasy black hand prints on my vehicles cloth seats and then service guy last name Mouton had the nerve to say I did that and that it was there already. I work for a bank hence inside job not a dirty job. How would I do that?. There liars and cheats, wouldnt recommend buying from here.

We have the best warranty you can get. And our a/c went out the second year of having the car. There service department wouldnt fix it saying its not covered. I am a certified mechanic for over 20 years. In the military field, trucking and your basic civilian vehicles. And I looked over the car my self and it was the blower motor that went out. I fixed it my self instead of dealing with them. They guy did nothing but argue the whole time with me, even though I had the paperwork showing it was covered in the warranty. He thought it needed a recharge but I did it my self and that wasnt the problem. So instead of dealing with this guy I fixed the car my self. Just beware of the guy when it comes to that he had rather argue about it and try as hard as he can not to get you to fix it and has no knowledge about there own warrantys. Did my oil change in let than a hour though so they get two stars for that

Found my dream car all thanks to Kevin! He was a dream to work with y’all! Y’all go see Kevin! I’m so EXCITED 😆

Had my vehicle serviced here and was extremely satisfied. These folks went above and beyond my expectations. Even provided me with a detailed report of my vehicles condition and future needs. Vehicle was serviced while I waited. One of the sales staff even showed me a new vehicle while I was there. Im not from the area, and was treated like one of the family...Great Job!!!

If youre looking to find the perfect car for you make sure you ask for Kevin Kunz.

Went for their Christmas candle light and choir presentation and had a wonderful time with the family. 5 out of the last 5 auto purchases our family has made were from this dealership. The people are just so nice . They make you feel like youre fat,ily and theyve known you forever. Zero pressure and excellent people skills make every visit a treat !

I just took my wifes 2015 Highlander to Oil Change and tire rotation.... and also State Inspection for Texas Registration renewal... everything was done efficiently and very fast... I felt that every time a need something for my car I will come back.. keep doing a good work

We enjoyed our car purchase. Certified Toyota Camry. Bret Waggoner was not pushy. He pointed out details clearly. The car,lived to all he described.

I just purchased a used 2011 Toyota Tundra recently and have to say it was the most stress free car buying experience that I have ever had. My sales man Shannon Barrios was no pressure and very knowledgeable in all aspects of my truck. Also with my trade in of my 2002 Tundra he got me top dollar and a more than fair deal on my 2011. Also I cant remember the name of the gentlemen in financing but it went just as seamless. I would recommend Shannon and Kinsel for anyone looking for a new or used vehicle.

TLDR: Failed to make deadlines several times, the quality of repairs has been bad in the past, and my parents and I have all wasted way too much of our time trying to get very simple repairs done. Seems to be some lack of communication between people who are supposed to make calls.Finally was able to get my mirror replaced and lights (almost) fixed though we’re waiting on one more part. Appreciated Ursuca’s (service manager) and Frank’s (service) help on my most recent visit. They were clear in communicating the timeline and helpful.I first took my car in last year during the summer for a minor fix. My Toyota CHR has projection lights in the side mirrors that were having some issues, and we were told that the parts would need to be ordered. They said the parts would be in the following week, and they would contact us to keep us updated. We waited all week, and no calls came. Finally, the week after, I stopped by and had to wait over an hour before being told that they had gotten the wrong parts, so they would need to reorder the correct parts. I was leaving for college in a couple weeks at this point, so I was in a bit of a hurry. Again they said theyd keep us updated, but we received no calls and when we called, they could not tell us when the parts would be in. I left without the repairs.When I came back for a weekend a couple months later, the parts had finally come in (we had to go ask them though, no one called us to let us know.) I dropped off my car and when I came back to pick it up, my left side mirror was cracked. When I told them that they had broken my mirror, they said they would order a new one, but that it was on back order and we would have to wait once again. I left with my repaired projections and broken mirror. One week later I realized that the projections had been installed backwards, and soon after the right side projection fell out of my mirror.I am back in town now and went in last week to get the parts ordered. We spoke with the manager and she apologized for our past experience, as did one of the service mechanics. I gave them the benefit of the doubt and hoped this time would be better, but it was not. We were told that the parts would be in by last Friday, and they would call us if something came up. No call, no parts. We went in on Monday and were told that one of the parts had come but not the other, and it would be there tomorrow. Again, no call, no parts. We have tried calling everyday and no one has picked up our calls.Stopped by today and had to wait for about an hour, but my mirror was repaired and the lights have been flipped. Waiting on one more part I’ll have to get done when I come back, but done for the most part.

I talk to Kevin and he is the right person you need to see. Awesome!!!

Bought my first Toyota yesterday and it was a wonderful experience thanks to Cowboy Crawford. Not only was he very helpful and friendly, but he made buying a new car stress free.

If you are.shopping for a vehicle. Give these guys a shot. We have bought 2 used Chevrolets from them in the last month and the buying experience could not have been better. Patrick is a no bs salesman and Roland in finance makes it happen in a friendly and speedy atmosphere. Thanks guys we will be back for our next buy.

Kevin from Kinsel Toyota did an excellent job assisting me with the purchase of my new vehicle. I came in with the notion that buying a car was going to be stressful but the made my visit pleasant and enjoyable.

Great service here when others didn’t care...go see Kevin at kinsel Toyota

Wow! I am so impressed with Courtney who handles financials there. I had a problem with Toyota Corporate in closing my lease. Corporate said I had logged 9000+ miles more than I was allowed on my lease and had to pay $1200 to cover it. It turned out that they had a different copy of the contract that wasnt updated to the final contract I had with Kinsel Toyota (allowing 45000 miles instead of the normal 36000). Courtney from Kinsel called them and straightened everything out, so that I didnt pay any extra. She rocks!

Last November, 2012 I stopped by Kinsel Toyota to look at a 2013 Highlander. My salesperson was Ronnie Thakkar. I told him I was not ready to buy, but wanted to see the Highlander to know if it was the vehicle I wanted to purchase at a later date. He was very helpful and courteous. Not overselling at all, but was able to demonstrate all of the features of the vehicle. He kept in touch with me and when I was ready to buy he was extremely helpful.Since my purchase Ronnie has kept in touch with me advising me about service schedules. I would, and have, recommended Ronnie to anyone interested in buying a Toyota vehicle.

Kevin At Kinsel Toyota made my FIRST car purchase easy, fun, and he makes a great cup of coffee! If you need a new or used car I suggest you stop by to see him!!!!!!! THANK YOU KEVIN!

Id like to thank Shannon Barrios for the pleasant and friendly experience when buying my 2012 Chevrolet crew-cab Z71. In the past I have had annoying experiences dealing with car salesmen. However dealing with Shannon was the total opposite and was a blessing. He is a very polite, friendly and non-pressuring salesman. If your looking for a vehicle and want a pleasant experience buying I urge you to go by Kinsel Toyota to deal with Shannon. Thanks again Shannon and God Bless.

Loved their new facility: very spacious and comfortable for the traditional waiting at the dealership. The sales folks kept over selling. Finally, I had to say stop your gilding the lily. We like the car, we like the price, we like the salesman, we like the dealership, and told them what we want to seal the deal..... We bought the new car.

Great experience! Ask for Gabe, hell take care of you. Free car washes for life too!

I purchased a 2012 Expedition from Gabriel 3 weeks ago. After a few hundred miles, I have a check engine light on with multiple engine codes and suspension that needs to be replaced. I identified that the engine codes were related to work that was performed by the dealership. I contacted Randy Wilson who only claimed that the work was not performed by them and unwilling to help. I feel deceived and that they were aware of the issues and attempted to cover it up in order to sell the vehicle.

Some of the nicest people Ive met . Im a returning customer wouldnt think of going anywhere else..

Micheal Cooper was awesome to work with. He made our buying experience less stressful and there wasnt a lot of back and forth with price negotiating. Thanks Michael!

Kevin Kuntz was a joy to work with. He was upbeat, friendly and informative. When we had questions, he answered every one. We love our new 2017 Toyota Avalon . We are very pleased and surprised by the comfort and performances! With the additional properties, driving and safety - the Toyota Avalon is by far the best car weve owned!

Greg Atkinson was a great service rep. Mr.Atkinson was very helpful, explained everything that was going on with my Lexus and the service was done in a timely manner. Great experience!

Great place to get a vehicle from. Nice and friendly. Free car washes for life.

Kevin Kunz too great care of me! Look him up if you need a new or used car...

Bought my car free car wash for life Im sold love the free washs

I had gotten into an accident that totaled my car, putting me in a bind.. I stopped by kinsel and Kevin worked with me to find something I could afford and was reliable. I am not driving with a beautiful pre owned Hyundai that I LOVE. Also, Roland Clark, one of the managers, was a great help. They made buying a car easy and quick. 💕

Big THANK YOU to Gabriel Pruitt for taking time to help my daughter pick out a new Toyota Rav! The first time she visit wasn’t as nice as the second time! I called and set up a salesman with my daughter before I went over there! Gabriel was a great salesman, he listen to what she wanted and found the perfect Rav for her! Great service with a smile! If you need a new a car call Gabriel he will have everything up front and ready to help you no matter what your budget is!! Thanks again Gabriel for your professionalism at Kinsel Toyota!!

My experience buying a new Toyota Avalon at Kinsels was not what I had expected, I have always dreaded buying a new automobile be cause of the high pressure dealing with a sales person. Shannon Barrios met me in the lot and introduced himself and asked what type of car I was interested it. He showed me the Avalons he had in stock and explained what each one had on it. I did a test drive on the one I liked and when I drove back to the lot we went into his office and he gave me a price and ask me how much I was willing to pay for the unit. I made a counter offer and he took it to the sales manger and came back with another price. We agreed on a price and we closed the deal. Shannon did not high pressure me in any way. I was my best experience buying a new vehicle. After driving it for a few days now I have really enjoyed it. Glen Evans

Car wash is good but to me they mis-represented the $19.95 basic unlimited car wash club. I have several vehicles and my first and second was just right but Saturday they turned me away. I was told and somewhat embarrassed that it was for one vehicle only. No where on the premises does it state...1 car only....i am very disappointed in how I was treated and the matter is not over yet.....Buyer Beware if you have more than one car.....Kinsels was wrong and is wrong

Just wanted to say a quick thank you to Shannon Barrios. When my wife was looking for a vehicle, I knew I could count on him to give me good - solid - advice for purchasing a new vehicle. He has always been a man I could count on to give me a straight forward honest approach. In short, thank you Shannon!

Loved their professionalism and how courteous they were. Got in and out in a timely manner.

There is a help booth at both parking lot entrances. The man at the booth showed me where to go for service and met me there.They have a nice hotel style restroom and nice complimentry coffee areas with a fire place.

Awesome... This is our 3rd vehicle that were purchased from them. Thanks

Best service center Ive ever taken a vehicle to. Fast, accurate, friendly. Ill be a customer got the duration.

Dylan Richards was great, we had made must of the deal over the phone and internet and thats the way I like it. We met that afternoon and closed the deal in less than an hour, perfect experience in car buying.

Very Pleasurable experience with the folks at Kinsel. If you ever need help with a new car purchase contact Kevin Kunz and Brett. Thank you guys so much for your help.

Got Me in a car fast when I needed it most! Ask for Kevin!

Was helped by Gerald Bailey. Good guy! If anyone can help you..he can. Very pleasent experience. Thanks.

Liars. Tried to help us out on Saturday but demanded we put $3000 down when we are a long term Toyota customer. We have never put more than $1000 down if any. Then said the price is wrong online and it’s going up on Monday so we better take the deal. It’s now Monday and the same price. You just lost two customers. My other car is up in September and I will not trade it in with you guys. I don’t even think I’ll want to deal with Toyota ever again.