The staff was very helpful helping us to get what we wanted

Helpful and friendly staff, they answered my call before I went over. Thoroughly explained my battery warranty.The guy before me in line had a 20% coupon expiring thay day, and he gave it to me when he saw what I was buying. Felt the love. The staff was cool enough to let me use it too =)Ive been going to this specific Advance Auto Parts for years since it was closest to me, often used their online deals and picked up in store. Hope they continue to stick around.

Went to get frion to recharge my AC the clerk Roberto went head over toes to help me and even recharged my AC for me outside. Outstanding service at the Bergenfield NJ location.

Very good usually have what I need and right around the corner from me...👍🏻👍🏻👍🏻

Nice special on car oil and filter

Great store, great manager 👏👏

Great customer service.

It was one of the worst experiences. I came at 6 pm to check my car battery and he simply told its too late for today while their store closes at 8 pm. He was simply browsing and not attending any customers also. He needs to be sacked and let him do time pass while not getting paid and disappoint customers.

Had what I needed

I used to prefer going here than AutoZone.But things have changed. This place does not have the friendliness and Customer Service it used to have. Now I get these from AutoZone.

Poor customer service. Attitude, no sense of urgency, phone communication a little to be desired. There losing a lot of business and friends, family are going to other competitors. Ive heard and seen this happen in course of 7 years. They cant even change a defective battery under warranty without drama!! List goes on............

Everything you need

Pretty good location. Helpful. Ordered my parts and they came when they said they would.Far better then their competitors across the street.

They are good and local and there are always knowledgeable staff to help you.

Guy did not greet me or said thank you after transaction. Had to wait while he finished shelving items before being run up and even cursed when he dropped one of the items he was restocking. Not a good employee yo represent company. He definitely needs training on customer service. I can simply go right across the street to a competitor.

1Nice 2. Kindly 3. Good service

Our company has been working with Advance for parts for about 2 years. Kelvin has been very helpful, honest and accomodating. We get parts delivered the same day, if not the next day to keep our fleet moving.

Guy named alax is always helping me outhe know pretty much everything about cars and parts

Staff was very helpful. I was replacing a headlight bulb and they took the time to figure out the body configuration of my car and explain some nuances. Then theu re-explained it when I messed up and came back.

Helpful customer service agent quickly helped me identify what I was looking for.

Sleepy auto parts store. Not the largest selection there. Helpful staff.

Installed batterry on 064runner 6-CYL SR5all i can say is manager was truly helpful.If batterries and bulbs they are great.

I don’t know in other locations, but this on on Bergenfield, they not trustable, I place a order paid in full, they returned the part, I didn’t get my money back, just be careful.

I wanted my car fix and I went with my car, they told me that they had no mechanic on site. so disappointed.

Very helpful, but too long especially since the store was not busy.

People here are very helpful

Decent spot. Auto parts, nothing fancy

Order the parts I need in the store phone and received a great discount

I bought my car battery less than 2 years ago and I have been having problems. After having my car check by a couple of different mechanics I was told that battery is no good. I went back to Advance and I was told the battery is good, based on their testing machine. So, I took their word and left and again went through problems with my car. So, finally I went to the dealer I left my car for full diagnostics and again I was told that battery is the problem. In addition I went through aggravation with them over the phone and I was disrespected.

Didnt have exactly what I needed, but the customer service was great over the phone and when I got there.

First time learned there you can’t return something you bought from other Advance Auto Parts store. They even didn’t try to scan barcodes when screen showed“scan item barcodes”. Terrible experience after long waiting time. I reckoned their Staffs rather sitting to play phone other than helping customers..I am afraid I won’t be your customer again

Awesome team, dont go to that dump across the street the guys here are excellent!

Ordered parts yesterday 4/23 from a person behind the counter PROMISED ME parts would be there 4/24 8am. Called them at 10am and got a “ oh well parts will be here by 2” additude. Complete laziness and incompetence in this store.

The Staff has Always been Good to me

Walked in an was ignored by 2 associates, when I asked one of them a question they where visibly annoyed I didnt find what I was looking for (which it was right next to me lol go figure..) But I browsed for 10 minutes in and out of aisles and not a single hey do you need any help?

Good service quick service good reasons

Car battery went dead (again) while picking up kids from school @ 3:30 PM, in desperate need, I: ran home, ordered battery online, got back to car, jumped car. At his time Necola, from Bergenfield Advanced, called and said battery was ready, I asked if I could come in right away for install (FREE OF COURSE). Necola said yes and I did. After arriving Scott from STS next door quickly took car inside and after quite a bit of work installing battery (Car is an Infinity G35X), I was on my way. Of course it was end of day and almost no other cars were in shop. Home by around 6PM!!!!!! My lucky day all around, considering I was freaking out earlier. Thanks Advanced Auto Parts in Bergenfield!

This store is ALWAYS under staffed. Everytime I Visit there he does not have the people to provide the basic services.

Any part you need they will have.

Excellent great service and people

Needed a headlight, he came out to my car to pull the headlight, found it on the shelf and replaced it. Wow thats service.

As Usual they had all I needed.....

I don’t recommend this place,

Helpfull employes

Great auto parts.

The staff is not very good. They always clumping around the front and never ask if you need help. But i slways find what i came to look for.

I ask for a part sales representative didn’t response to my question..

Quick stop for auto part need

Has everything I need for my car and unadvertised specials keep me coming back

Staff needs to be retrain.

Staff would rather chill and smoke cigarettes outside than help customers.

Had what I needed when AutoZone didnt.

Very good service

Great and helpful group

Everything no good

They are full of fake managers

A workers are not professional. Drove to this place to pick online order. The item wasnt ready to pickup and not in stock. Still charge my credit card and it took me 6 days to get a refund.

Great service

Horrible

Great place

Cheap price

Dont trust this location

Theyre okay

Good attention. Thank you

Good service and trained staff

Excellent place to visit

Very good service

Excellent attention, efficient service

Quality

😀😀😀