As a LONG TIME REPEAT Lexus customer Im pretty familiar with the finance and lease process(since 2007 with 8 different Lexus Models) As a tier one credit customer I typically just sign and drive. I started my search for a 2022 Lexus GX in September as I wanted to upgrade from my current Lease. This was my first time dealing with Jim Falk Lexus; I communicated with Alexander in sales during this process. Once I inquired on a lease quote for a Lexus GX they had available I was told I needed to fill out a credit application to show my commitment. Alexander then asked what number I was trying to get to for a payment - once I responded I never heard back from him that was on Sunday 10/3/21. I felt like I wasnt taken serious and the whole fill out an application just to get a payment quote is very old school, and why would I commit to anything before seeing what the dealer has to offer? But anyway I was able to secure a new 2022 GX at another Lexus dealer. Saw the vehicle online, reached out, received a payment quote, agreed to the numbers and picked up my new GX. The fact that its 2 weeks later and no follow up from Jim Faulk Lexus or Alexander was confirmation that I shouldnt do business with a place like that. Disappointing experience with this dealer.

Hands down the best car buying experience Ive ever had!AREZU (AZ) is truly amazing!Ive been having a very difficult time finding a GX 460 in a specific trim and color locally in the SF Bay Area. I found the one Ive been looking for, only issue it was at BH Lexus, 400 miles away...turns out, not an issue at all!! AZ went above and beyond to earn my business and make it very easy.I filled out the credit application online at noon, AZ had the car delivered to me in San Francisco at 7pm! Talk about service! Talk about going above and beyond.. Ive been to most of the Lexus dealerships in the Bay Area and not one has come close to the level of professionalism and customer service Ive received from Jim Falk Lexus Of Beverly Hills.Aleem drove up to deliver the car and flew back to Los Angeles! He was more than helpful and patient walking me through the paperwork and going over the features of the car. A true class act.Thank you AZ and Aleem!

Just to be brief as possible, worked here as a Porter, the bad attitude head porter alfonso, if he doesn’t like you, will go out of his way to get you fired, I mean The guy said out loud, he didn’t care about training me, let him get fired out loud, told the supervisor about this an he did NOTHING about it. Who wants to work for a pathetic company that is okay with low morale behavior like that.ALSO This is a car washing position as well, not sure why this is not stated in the description, you will wash A TON of cars here, an michael will lie to you an say you wont during the interview. The dealership was also egged while I was there, I wasn’t at all surprised. Be very careful with this shady company, I do not want you to waste your time like I did.

We were referred to Lexus of Beverly Hills by a friend and because of true car. Everything was going great until I mentioned we had a trade in. I requested to see what the numbers would possibly look like, what the car would cost. Instead they kept asking me what I wanted my monthly payment to be. I again requested to see a break down of numbers of what the car cost, they responded with we will send it right over, before I could say thank you, they hung up on me. I never expected this level of unprofessionally from a Lexus dealer. Prior to this they ran my credit, it has been 3 days and no one has gotten back to me. I was never given a break down of what the car would cost. I wished I would have taken the time to review their Yelp reviews. It looks like this is an on going issue with this dealer, insisting in asking what you want your monthly payment to be instead of giving you the break down of what the car will cost you. Now I have a hard inquiry in my credit report.

30k over msrp? I’ve been in the business too long to even consider. Chip shortage or not that’s just horrible way to run business.

Went here today to see RX. Brandon Nezhad was extremely helpful in showing us the cars from the inventory. Despite not having an appointment, he made it possible for us to test drive pretty much any vehicle we chose.He gave us all the info we needed, and gave us a great experience.Great Showroom. Test drive car lot is 5 mins from the showroom, but they will take you there. The car you go in to the showroom is taken care of by the Valet for free.

On July 6, I went to Jim Falk Lexus to purchase a car that I have been wanting for a while. So I ended up choosing the GX 460 2021 as I was under the impression that one of the mangers named June was there to help us and get us the best deal to purchase the car. instead, after reviewing all the paper work he altered the numbers on the MSRP and turns out my contract is a lease is and not financed. Furthermore, instead of the car being 61k sticker price he altered the numbers to be at 75k along with my payment being extremely high even after providing a down payment. On top of that they refused to give me the window sticker of the car. I also asked around and I was told to never go to June because he is known to rip people off. As a result, I will be going to speak directly to June to fix this situation if not I will be escalating this situation.

Had the pleasure last month of purchasing my brand new 2021 Lexus IS 350 F Sport With Marlen Gomez. Marlen assisted me at every step of the purchase, from the moment I walked in (no appointment) up until the moment I left with my car. For anyone seeking to purchase a Lexus, I highly recommend Lexus of Beverly Hills. I was warmly greeted by the whole staff anywhere I went within their facility, and was always offered coffee or water. Overall amazing experience compared to the other Lexus Dealers I went to within Southern California.

Regret purchasing my vehicle at this location. Horrible, deceitful people. The manager followed me outside to negotiate and to argue me down on how I should spend my money. If I was a male I dont believe I would have received such treatment not to mention his attempt to sell the vehicle 10k over sticker price, sneaky. We called ahead of time to ask if they were charging a market assessment and they lied and said no just to get me to come in, run fast.

Most unprofessional and shady dealership I have ever dealt with. Starting with Ara in finance, John Kim General sales manager and Evelyn in the registration dept. So many incompetent people working there and nobody follows through with anything,. I would NEVER EVER EVER recommend this dealership to anyone, EVER. And needless to say, I will not be returning.

Horrible customer service experience from the Sales manager and associate named Stephanie. This was a very misleading tale of a client yet again deceived by a Jim Falk dealership in Beverly Hills as they tried on every attempt to mislead, laugh amongst themselves, and lie to a potential client. If you have any respect for yourself you will not enter these premises. As a potential client who enters Jim Falk dealership in Beverly Hills will be objectified with no doubt and for no reason will be taken full advantage of for being themselves.

Manager lied about price of vehicle. I regret purchasing here. Was listed at 61k, with rebates was told 57k and when the contract came the manager lied about where my down payment was going/ cost of car. They ended up charging me 66k. When i asked about the extra price. Iw as told sales tax. But DMV now says i owe sales tax. I was lied to the whole way. I would not do business with this dealership

I know this sounds cheesy, but this is how car-buying was meant to be.Alicia was super professional and straightforward when it came to getting a deal done and making sure I got the best financing rates and dealer rebates.She found the exact color and model I was looking for and I really appreciate making it so easy, even though my schedule was difficult to work around.Thank you again.

Please, stay away from this dealership. They tried to sell me an RX350 thats listed on their site at $60,255 (after the $2,000 lexus cash offer) for over $74,000. Tried to tell me it was a rare edition, etc. BS. I found this exactly car at plenty of other dealerships. Even if I have it shipped to my state, Ill end up paying a lot less. The worst Lexus dealership Ive had to deal with in my life. Crooooooks!

This is my most disgusting experience. The car received recall in October 2020 and still cannot be repaired. I ask you to replace this car with a new one, in response they offer me the same car almost twice as expensive... I have to continue paying for the car that I cannot use for half a year((( I do not recommend this dealer!

I have never had such a bad experience at a Lexus service center. My family has owned Lexus forever and I have always been a fan of the brand and the service that was provided with it. This dealership / service center is all about the up-sell, they dont care about you, they just want to overcharge you and rip you off. I brought my car in for routine service and was told I needed all these ancillary services which were completely unnecessary and useless, that was $600 dollars right there. They then called me and proceeded to tell me my brake rotors needed to be resurfaced and that would cost $1400 dollars and when I told them the price was obscene they came down to $895. How can you go from $1400 to $895?! Again, its all about ripping you off.After this horrible experience, I came on here read the other reviews and called Lexus of Woodland Hills, and what a terrific experience I had. They immediately took care of me, didnt charge me for an assessment and were so transparent about what needed to be done to the car. Please dont waste your time at Jim Falks Service Center, it will just leave you feeling angry and ripped off. Go see Ray Garcia at Lexus of Woodland Hills and I can ensure that you will have a seamless experience!

After 7 emails, 10 phone calls, and 9 text messages discussing a vehicle ... a price was agree upon....all seemed very nice, seemingly honest and trustworthy...... it wasnt until it was time to pay for the vehicle that a $1250 charge was added for a coating we do to all the cars that had never been discussed as part of the car, the deal, or the price.......... walk...no RUN away from these guys .... they are not honest or straightforward at all.....

Avoid this dealership at all cost they will will rob you and take your money. RUN ! Check the BBB website all the complaints they have 6 in the Past 12 months with my will be #7.

One of the worst dealerships I have ever worked with. No one really cares about you or helps you, they have no compassion to solve or help you . Big mistake. Please read all the reviews before you go in there, also the facebook reviews.

I got a new Lexus from Jim Falk Lexus Of Beverly Hills, Misha helped me with the whole process from finding the right car to financing, he spent his whole day to help me with the process, I tested many different models, he was very friendly, helpful, knowledgeable about all models and options, extremely patient, now I have a friend in Lexus. Ara, the finance manager, was also extremely helpful and friendly, he made the whole process very simple, thank you all for the great experience.

Really nice customer service from Ted.On Tuesday morning I sent text message to Ted ask about the detail of the car at 9Am,got replied at 3pm,it’s fine.Then on Wednesday night I sent an email want to talk about the price got replied Thursday 2pm said no negotiation and the car just sold,that was a really helpful information.

This dealership thought they could lie about the legal conditions of how my loan got approved AKA buy a over priced accessory fee that is a warranty! Also they offered me around $5,000 less to what Kelly Blue Book and Carmax estimated/gave for my traded in. They go back on the promise they gave you to get you to sign papers!!

ABUSE YOUR CELL NUMBER & CAR STOPPED WORKING AFTER SERVICELong story short, I paid Lexus Beverly Hills over $2,000 to get my car back in worse condition, even after being a loyal customer for years. Before their service, my car was working completely fine. When I got my car back, the engine would not always start right away. I brought my car in a second time because I was really concerned about it. They said the car was fine after inspecting it. My rep asked me to write him a nice review, despite not addressing my concerns about my car afterwards.A week later my car wouldn’t start at all, and I was stranded. In response, my rep said well I left you a voicemail this week to check in, as if that was helpful at the time.I had to have my car towed in to Lexus for its third visit in a month.To make things worse, Lexus asked me to pay for their roadside service if I wanted it towed by them, even though I was in there a week before saying there was something wrong and the car was still under their service warranty. (I was able to get AAA to come thankfully.)My car was finally fixed after being in and out of Lexus Beverly Hills for over a month, without any kind of refund or apology. There was never an issue with my car before then, and there haven’t been any problems since as I now go to Jiffy Lube for a quarter of the price, faster service, and friendlier employees.If by some coincidence my car randomly went haywire at that time and it was totally unrelated to their service (something I find doubtful), Lexus did not handle the situation well at all, and this saga is still ongoing.Now months later, Lexus has been repeatedly calling and leaving me messages – at first every 10 days, then every 5, and now sometimes every 2 days to come back in for a service. They’re abusing my personal cell number to try to give them more business. Obviously there is a note in my file about this, and now their company policy is to try to harass me to come back in.(Other companies / mechanics have never abused my cell phone number this way, and when I ask other people if any company has ever done this to them, they are shocked. In no way could this ever be appropriate.)There were other issues with this experience I will not go into because it’s honestly just too much to include (things like avoiding my calls / emails for updates, etc). I had better experiences with this service center before this incident, but when things did go wrong, they showed their true colors and priorities. After my family and I had been going there for years, we learned that Lexus cares much more about money than their customers.Avoid giving this service center your car or your personal information, as you may regret it.

I BOUGHT A USED LEXUS HERE AND AFTER A WEEK HAVING IT BRAKES STARTED MAKING NOISE AND ALSO NEEDED A ALIGNMENT HAD TO PAY OUT OF POCKET TO FIX.SALES OR SERVICES WAS NO HELP AT ALL THEY DONT CARE. DO NOT BUY A CAR FROM THIS DEALERSHIP!!!TAKE YOUR MONEY ELSEWHERE

Wasted my time by asking me to check out my car to buy one there and was offered $500 for my 5k car at the time. Also didnt allow me to check out any of there cars. Who treats someone like this when buying a car? Go to Westminster Lexus instead, they wont waste your time. What a joke.

3/27/21as a long time Lexus owner, I saw a vehicle online thru Carfax email that I have been looking. the Rx450h. I sent several emails asking about how to buy online and which state taxes do i pay. After about 5-6 spam emails asking me to come in for a test drive, I replied only to get a response from Catherine Meija, Amanda (no last name on email) and Chris Jackson with Amanda only to say:We would not be able to register the vehicle in Nevada for you . If you have an address that we can register the vehicle here in California then that would work. Later on you may be able to transfer the address with DMVIt seems impossible to get one question answered from this internet team. Its also strange that they would not CPO a 2017 model. Must be some issues not known to the customers.Such a frustrating experience from a Lexus dealership who seems to act more like a Carmax dealership. No recommendation from here to buy over internet, instate or out of state.David

The staff at Jim Falk Lexus are the best!!! The sales manager Johny, the staff member whom took me for a test drive Juanito and AZ whom always is so sweet and courteous. This is the 3rd car that I have leased from them. There is no hassle. They give the best price and great service. They even called me back to make sure all was good. Words can not describe how I feel. I always recommend them to family and friends. Do yourself a favor and go see them.

I believe Jim Falk Lexus needs to improve on showing the customer the car features compared to other trim features. The person who showed me the car didnt know anything about the car. And i was not shown any other trims of the vehicle, i was rushed to purchase the vehicle. Basically customer service is very poor and car showing is very poor. I would assume that if someone wants to buy a car, you would show him other trims and be honest about the cars features.

I send over a friend to buy from this dealership just to find out she got over charge by over 10k. Clients check your contract and check the MSRP price before signing.

Where do I begin? One star review for internet sales team who said they couldnt honor their offer made to me online. one star review for finance manager who wanted to charge me tax in addition to the lease payment which included the tax. One star review for Truecar offer which obviously meant nothing to Falk Lexus of Beverly Hills. Five star review for Heidi who answered all my questions, was extremely communitive, straight forward and professional and made the deal work. Five stars for delivery guy, Aleem too, who was on time, and very professional. And only because of Heidi and Aleem, do I give Falk 3 stars.

I ultimately did not buy a car from this dealership however worked very closely with the salesperson, Misha. Misha was amazing to work with, transparent, easy to speak with and worked really hard in trying to get me the deal I wanted for the car. My last 7 car purchases have been strictly over the phone and Misha was definitely one of the best I have worked with. If you decide to give this dealership a try, reach out for Misha first, you wont regret it.

I would have been treated with more respect at Yugo dealership. For a so-called luxury car dealership in Beverly Hills, my Lexus would not have been returned with grease spots all over it. The service person would not have insulted me two times and the manager would not be out to lunch the entire day- nowhere to be found. This is the 2nd time I serviced my car at Jim Falk Lexus. Even though I live around the block, I I will not be returning for any reason in the future.

Ari Harrison deceived me in order to make me show up in the store. When I arrived he immediately backed up from his offer even though I performed my part of the agreement (showing up with the car).He already had the specs and the history of the car, but nevertheless he ignored that.Management didnt want to take responsibility including compensating me for the waste of time.

I would like to report an incident that occurred between me and Lexus Dealership in Beverly Hills. The initial purpose of my visit was to sell my car. Once I talked to sales person about selling my car they started offering me a new car. However, I told them that buying a new car was secondary because my main concern at the time was selling my car. After spending several hours at the dealership I decided that I will buy a new car from them since they are buying mine... not to mention that another Lexus dealer offered me a better deal . Jim Falk Beverly Hills promised that they will price-match and honor same deal. After agreeing to buy a car from them, sales person told me that their dealer didnt have the model I desired so that they had to deliver it from Santa Monica Lexus dealership. Sales manger promised that the car will arrive in 20 minutes with Michelin tires as I requested. But it arrived next day, and it was delivered from Lexus of Woodland Hills and with different low quality tires with a half empty tank of gas. Nonetheless, my deal with the dealer was that I will pay $1500 as a TOTAL DOWN payment which was ok for me, since that what was offered to me by another dealer, and Jim Falk Lexus agreed to price-match it. However, the problem accrued at the financing department when the employee told me (after signing the contract, first they make you sign on electronic signature touchpad then print the actual lease agreement, which already signed ) that my down payment does not include the first month payment and registration fee. I was shocked. I was told since I already signed the contract and the car was delivered ( which was a total lie ) I had to buy it. However, the fact that I was overcharged and lied to bothered me. The next day I called the dealership and they refused to take care of the problem saying that all they can offer is a complimentary service coupon. I decided to call the General Sales Manager John Kim, the General Sales Manager, who turned out to be the most unprofessional and rude manager ever. I explained my issue and said that their dealership lied to me and told me about extra charges only after signing the contract. I also mentioned that other dealership offered me that the down payment includes the first month payment and registration fee and thats what you promised to honer the same deal. His answer was I dont care what other dealerships do. Basically, the entire Lexus staff didnt admit what the did and they refuse to refund the amount that was overcharged and instead offer me some pointless coupon that I was supposed to get anyway. Treating customers this way and then refusing to be responsible for such actions is unacceptable. especially during a pandemic. Instead of trying to be helpful and be thankful that during this hard times we customers still buy cars, they just do one thing very professionally, ripping off, screwing, lying and being dishonest.I noticed that there are many bad reviews about this dealership regarding the same issue. It seems like Lexus of Beverly Hills is specialized in making people sign contracts and then telling the real amount. I would like Lexus to refund the overcharge and improve the way they work.I personally advised my friends to stay away from Jim Falk Lexus of Beverly Hills as far as possible unless some people enjoy being ripped off and scammed by liars like them.

They are thieves here. I took my vehicle in to get serviced for an oil change, and as expected, they gave me a list of things I needed to get done, or more so what the dealer recommended services are. One of the recommended services were for my front and rear brakes. I knew my rear brakes needed repair because I was told months back it was wearing down. The front, however, I was not aware of, but the service advisor said that the technician checked and that I had 1 mm left of my brakes. I was stressing because I had not noticed any changes or sounds in my front brakes. So I said I would be back to have that serviced, but never did. Instead, I took it to Lexus of Glendale for a separate servicing appointment, where I knew they would perform their own multi-point inspection, free of the knowledge that I had already had the multi-point inspection report from this place (Beverly Hills Lexus). So upon receiving the inspection report from Glendale, I see that while my front brakes Do need replacing soon, they were STILL at 5 mm, as opposed to the 1mm diagnosis Lexus of Beverly Hills wrote down on the report. Im assuming they did that to conjure up some fear in me to quickly get those brakes serviced there. Nevertheless, I will never give them my money or service ever again

Hands down easiest car buying experience ever. It was an absolute pleasure to deal with “AZ” who made our transaction simple from A-Z. She even went out of her way to offer for a delivery at the apartment, curbside without even having to ask. With all that is going on, AZ and Beverly Hills Lexus brightened up our day in this dark time. Highly recommend !!

They are thieves here. I took my vehicle in to get serviced for an oil change, and as expected, they gave me a list of things I needed to get done, or more so what the dealer recommended services are. One of the recommended services were for my front and rear brakes. I knew my rear brakes needed repair because I was told months back it was wearing down. The front, however, I was not aware of, but the service advisor said that the technician checked and that I had 1 mm left of my brakes. I was stressing because I had not noticed any changes or sounds in my front brakes. So I said I would be back to have that serviced, but never did. Instead, I took it to Lexus of Glendale for a separate servicing appointment, where I knew they would perform their own multi-point inspection, free of the knowledge that I had already had the multi-point inspection report from this place (Beverly Hills Lexus). So upon receiving the inspection report from Glendale, I see that while my front brakes Do need replacing soon, they were STILL at 5 mm, as opposed to the 1mm diagnosis Lexus of Beverly Hills wrote down on the report. Im assuming they did that to conjure up some fear in me to quickly get those brakes serviced there. Nevertheless, I will never give them my money or service ever again

I am nor satisfy of this dealer ship 3 weeks ago I took my car there ( the engine light came on on dash board)Previously they work on my car because of the same problem and they have charged me $2400.00. Now they do not give me an straight answer .I asked them please give me a print of problem to see is related to previous one or it is new one but manager of repair shop hesitate to give me a report from computer .I think it is under warranty and he does not want to tell me. Still I am waiting to his answer.

Took my vehicle to get serviced for an oil change here, and as expected, they gave me a list of things I needed to get done, or what the dealer recommended services are. One of the recommended services were for my front and rear brakes. I knew my rear brakes needed repair because I was told months back it was wearing down. The front, however, I was not aware of, but the service advisor said that the technician checked and that I had 1 mm left of my brakes. I was stressing because I had not noticed any changes or sounds in my front brakes. So I said I would be back to have that serviced, but never did. Instead, I took it to Lexus of Glendale for a separate servicing appointment, where I knew they would perform their own multi-point inspection, free of the knowledge that I had already had the multi-point inspection report from this place (Beverly Hills Lexus). So upon receiving the inspection report from Glendale, I see that while my front brakes Do need replacing soon, they were STILL at 5 mm, as opposed to the 1mm diagnosis Lexus of Beverly Hills wrote down on the report. Im assuming they did that to conjure up some fear in me to quickly get those brakes serviced there. Nevertheless, I will never give them my money or service ever again

Jim Falk Lexus has to be one of THE best dealerships in Los Angeles. Bar none. They are very thorough, clear, and just nice. Very little to no haggling required. I told them what car, and they came with the best price right from the getgo. The salesmen and women are all very professional and are attentive to your needs. I will definitely come back for my next car.

Took my car in for my first 5k inspection, was told first maintenance is free but they said I should do a $300 alignment without even checking my car, decided to opt out of the alignment since it felt like I was just being sold too and got sh*t service after. Left my car at 930, angel Vasquez said he would have it by 11:30 since I had an appointment. He never called, I call back at 12:45, 15 minutes before closing and he tells me it’s ready. I ask him what work they did he said standard inspection. Not even my tire pressure has been adjusted which is supposed to be part of this so I wonder if they even checked out anything with the car.. would not go back to this service center again

They will bounce you from person to person when you have a question about the car you get. Great car- horrible service.

Do not buy your car from here. All these great reviews must be fake. I purchased a used vehicle from here and bought 2 insurance policies on it, only to find out that my vehicle was still under warranty. I was scammed. I am still trying to get the 2nd insurance policy removed from my loan and every time I have called or emailed I have received no response. Do not trust these people with your business! I even tried to reach out the manager of the dealer explaining my situation- to not be responded to once again. This dealership is your typical sleazy dealer!! Shame on you Lexus!!

My experience here at Jim Falk Lexus has been extremely disappointing.  The salesman I was dealing with was Jimmy Yac.  After spending the entire day negotiating, we finally came to an agreement.  The car was delivered to my home at night so it was hard to see everything.  Later on I realized that the car was missing a floor mat.  There was also a lot of paper and plastic trash in the trunk that was not removed.  Jimmy said the car was washed, but it was covered with finger prints, smudges, water spots, and dusty smears on the inside.  If they washed it, it was a very poor job.  Everything looked very rushed.  The next day I let Jimmy know and he said he would take care of everything for me.  He said they could pick up the car, get the floor mat, wash the car, and top off my gas tank.  I was interested in some cross bars and asked him to check if the crossbars were available first.  Several days later (even though I tried contacting him several times), he finally got back to me with the crossbar part number and price.  I called the parts department and asked them about the part.  It was the wrong part for the wrong year model.  The part number Jimmy gave me was for the 2020 model.  I just leased the 2021 model.  I asked the parts associate on the phone if it would fit my 2021 and he said he didnt know.  So after all that effort trying to find some crossbars, nothing was resolved.  I texted and emailed Jimmy and let him know about the crossbar situation and he did not respond at all.  I eventually gave up on the cross bars and said lets just get the car picked up and take care of all those things originally offered.  I texted and texted and emailed and emailed and called the dealership and left messages.  No response for 8 days.  He completely ghosted me.  I guess after Jimmy collected his commission, he really did not care about his customers.  I understand you might be busy since it is the end of the year, but to completely ignore your customer after mistakes were made is just horrible customer service.  Eventually I had to call into the dealership myself and speak to a sales manager named Michael.  He listened to what happened and apologized, but then I asked him if there was anything he could do for me for being ignored and treated like that for so long by Jimmy.  He said no, he wasnt willing to do anything else.  I was a bit surprised by that.  This dealership always boasts about what a great experience car buying is at their location and how well they treat their customers.  My experience here was terrible.  It perfectly fits the cliche of going to a car dealership, wasting your entire day haggling with a sleazy car salesman, and if you have a problem with your car they dont care about it because they already made their commission.  They eventually washed my car and mailed me floormats, but it was several weeks later and it took a lot of effort on my part to get things done.

Dealership and sales rep went over than expected. We love our 2021 RX350 FSPORT. Thank you Jim Falk Lexus.

A dealer full of scammers. They just want your money. Once you pay, you are done. They will feed you so many lies until you sign, once you do, well, brace yourself for a pile of frustrations. Their disorganized business started the first day we purchased the car. Gave us wrong key, guaranteed a service for the first year ( went after 8 months and no such services are covered for me. Called back the sales manager and as soon as I told him what happened, he told me to call back. When I called back, his phone is off. I tried for an hour. Imagine I am doing this from the services location because they are asking me to pay), and recently we had a flat tire, and guess what---- the jack and all accessories werent there. It has been over a year since we bought the car. Ya you can say it is my fault for not checking. But I had no reason to. Also I trusted a big company like this. Anyway, I called to speak with sales manager. I was told he will call me back. Never did. After two weeks I called again. I spoke with a manager, and he didnt even feel sorry. He was too proud to tell me that I have to pay for it. My point is, this people are liers. Dont go there, if you do, Make sure you record what the sales manager and finance manager promise you because they are just saying it until you sign. Also check the entire car. I wish I can give them 0 stars.

Worst car buying experience ever! I felt mistreated by every associate, salesperson, fiance, and manager involved. They failed at every turn to deliver what they promised and worst lied to my face and when given the opportunity to correct a wrong they doubled down on making it the worst experience at every turn of the sale and most off all delivery. In the middle of a sale at Carmax in Ontario, Jim Falk Lexus happens to call me when I was on the verge of closing my 5th vehicle over the years from Carmax (should not have gone anywhere else, much less Jim Falk Lexus). Michel in internet sales was very good at saying that the car I had my eye on was ready and waiting to be looked at and promised to have it ready. After a 1.5-hour drive to my surprise, the vehicle isnt there.  I had to wait over 30 min for it to arrive, even after he verified 2 times that I was on my way. I test drove the car I didnt see to much wrong with it. However, after driving for a bit I noticed the left front tire was at 27 PSI, all others 37, 38, 39.  Should have never been allowed behind the wheel. Its just a tire and of course the sales associate Michel promised that it would be fixed before I departed. I was the last sale of the day, no one is around they close the door behind me, owner of a new to me used 2017 Lexus IS. I mention the year and model because it is the low end of Lexus and I have treated the same just a lower class of buyer and likewise was told by Yani (sales manager)  what do I expect when you by a used car (WOW) and the emphasis on the fact that it was the low-end Lexus. (double wow). The professionalism and caviler of sales etiquette are beyond out of control and not deserving of the LEXUS brand. After they closed the door behind me and gave me the keys, excited about my purchase no way home other than this car. Flat tire 25 PSI, this happened after I was assured during paperwork that the tire was checked and was filled and no problems would persist and just in case for my peace of mind in the sale they promised to give me a new tire if it wasnt.  So on the side of the road at the LEXUS dealer 11 PM with no ride and no one answering their phone, I found an employee that took possession and he too promised that the car would be fixed the next day and all but guaranteed that it would be delivered the next day because they are really good about taking care of this type of problem. (Guess this happens often enough)The next day after getting a hold of Michel and eventually Yani (sales manager) at around 1 I get a picture and text stating all fixed. PSI is at 33 everything else 37, 38, and 39 just like the day before. Michel and Yani both promised that a new tire was replaced and that it was set at 33 PSI and that PSIs rarely would match. LOL both experts in car PSI. Of course, turn out the tire was just re-inflated and leaking from a nail, so they lied to me about a new tire.  Michel PSI genius said that he could show me every PSI on the lot and that none would match, that it was very common. SMH that it was set to 33, he needs to educate himself before he can speak on the subject. I left out much more of his expertise, but I kept our correspondence in case anyone wants to laugh. The sales manager Yani co-signed all his comments so I guess maybe sales needs to stick to sales. After these 2 psi experts lied to me, I wanted to speak to someone else, Mr. excuses Fred (used car sales manager). This guy must have promised me a call back 20 times, and never did only updates I received were bogus and after several attempts at talking to someone. He threw his assistant under the bus, she was too busy to remind him or take some of his burden, one excuse after another for his own inability to lead, supervise and control the situation and deliver what he and others promised. I didnt get my car for almost a week, I couldnt get a rental which they agree to pay for after all the lies since I never got a call back on time to secure a rental because they kept telling me I was getting the car that day after day and SO MUCH MORE!!!

Customer service is good. Coffe is good, cookies are allright.

I made a same day appointment to go buy a car. The salesman Brandon said he would wait for me to show up. I also got an email from the Sales Manager Chris looking forward to seeing me. He said they were closing at 6pm but would wait for me. I called at 5:10pm and told him I just got out of work and I am going to change clothes and be there at 6pm. He said that was fine. When I get there and park, an employee came out and said they were closed. I guess when they saw me in shorts and I was Latino they refused to see me. I see they are picky and choose what type of customers they like to service. They lost a sale.

This is the worst dealership experience I have ever had. My fiancé bought a Lexus from this dealership and in addition to being borderline harassing with the sales process, they were completely unprofessional, dismissive, and dishonest! My fiancé could have paid cash for the car she purchased but they talked her into an (allegedly) 0% interest loan - this was ONLY to benefit the sales staff as they get more money. This was my fiancé’s first car buying experience and they completely took advantage of her. Nevertheless, IT WAS NOT a 0% interest loan - she has ended up paying over $300 in interest.We also had a terrible time getting the paperwork finished with this car. It took over a month and sales and finance staff -including the managers - were unresponsive and when they did respond they were extremely dismissive and rude. If I could give negative stars for reviews, I would. They are exemplary of predatory business practices and everything people HATE about buying a car. Luckily we had the cash to buy the car outright and don’t have to deal with them any longer. I have emailed the GM of the dealership but he doesn’t respond.Don’t buy a Lexus at this dealership!

I got my new Lexus here awesome. Thank you

Not honest sellers and managers, and not respect for the client

These guys are awesome! I lease RC350 f sport, the Whole process takes less than 1 hour I amazed !!! Other dealers takes few hours !!! Thanks Yani ( manager) Nathan salesman and Zareh (financing ) I highly recommend Jim Falk Lexus of Beverly Hills

Very disappointed with my experience. Jeremy- sales representative stated he could honor a price and then fell back on his deal.When I spoke with the Sales Manager unfortunately he also did not honor the deal they said they would. I am saddened to say that the dealer did not take the appropriate steps to handle the situation. Would not recommend.

NO HELP AT ALL!! Tried to ask an easy question for possibly a very easy fix, and he just said, “ I don’t know, please hold... “ and took the other call, basically hanging up on me! .. I wasn’t even finished explaining what might be a simple fix!!!! If anyone else knows of a good website (which I’ve been trying for, for two days at least, it’d help a lot.) Thanks.Oohh, and he said it’d be like $200 to take it down to get it looked at!!!! When what was wrong w it, worked fined 2 days ago!!!It’s all about money!!!!I need a good website!!! Or someone to refer me to that’s rude!

I am waiting 6 months for a registration. 40+ calls with the dealership. Very unprofessional. After you sign with them, everything is your problem even fees you paid to them to process registration.

I purchased a vehicle from this dealership, Fook the sales rep was amazing. I have nothing but great things to say about Fook. When I received my vehicle it was closing time and didn’t have such great light to inspect it. The next morning I inspected the vehicle and noticed a scratch, when I reported to the dealer, all I got was a tube of touch up paint.For all you purchasing a vehicle from this dealership, make sure to inspect your vehicle before taking delivery. This dealership does not have an area to deliver vehicles with plenty of light in the evening, that’s how they got me.If I would of noticed this scratch, I would of never took the vehicle.

Really bad after sales service. I bought 2 cars with AZ. She seems like really nice but she doesnt want to take care of paperwork after our sales. Before I buy, I say that Im buying for export. So we really need to have titles after payment cleared. I got titles after 40 days for both. She really nice before we buy them but after that she like horrible. She said Im on vacation and transfer to other people. Alex was helping us.Horrible dealer I ever had. I feel like selling luxury cars on street market.

This is where I bring my car for servicing. The agents are personable and very helpful. In most cases I’m able to get a complimentary vehicle to drive while my car is serviced. The cookies that they have in the lobby are absolutely delicious!

Eddie, the service rider is nice and very accommodating but the service dept and the quality of their work is another matter. I brought my Moms 98 in as the alternator was broken and the car would not work. Because I had some issues with the prices they were charging us the last time I brought in the car, I advised Eddie about the high cost of their services. He shopped around and was able to get better prices on the alternator from other local Lexus dealers and was able to match that price (thank you Eddie). I had them do the general service, which included oil change, a general check of the car over all, car wash,, etc. When I picked up the car, not only had it not been washed, but the indicator on the dash advised us that the window washer was empty, I had them fill it which should have been checked and done while they had the car and were doing the over all service on the car, but the notice was still on. When I pointed this out to the person assisting me in getting the car, he said most likely the wire had not been attached! They took the car back, attached the wire and I was able to leave. But I do not know what else they didnt attach or more importantly look at when they were checking the car and doing the over all service . When we brought the car in I mentioned to Eddie that the speedomotor only worked part of the time. I asked about it when I paid the bill and was told they did not know if it was working or not and could not check it. Isnt that what they were paid for??????? I cannot trust the company nor the service they say they provided and were paid for. I feel we are due a credit for their work.

My experience at LEXUS BH with Jeremy, helped me setup a test drive quick, was very informative, and flexible with the hours. I want to thank the team, I am loving my IS. Thank you, will be back!

Very smooth sales experience

I have been buying my new cars here for almost 20 years now. Even after moving away from LA- I still come back. Always great service and fair pricing. Never had an easier time buying a car!

Drive A New Lexus Jim Falk Of Lexus Beverly Hills And Enjoy The Good Life And Beverly Hills Its A Great Reward

Rude and unprofessional over the phone. Literally got passed between sales + service 4 different times trying to get a question answered. Sales didnt even listen to me and just transferred me.

I came in just to test drive a few cars because I was in the area and in need of a new car.I wasnt expecting to get a car because I was by myself and I have never bought a car by myself before.I was greeted by Vlad who was a pleasure to work with. He let me test drive the cars I wanted in the colors I liked (which involved him moving several cars to get to it). He went out of his way and was very knowledgeable about each model and was not trying to sell a car but to help educate me about Lexus and each model I was interested in.After I test drove, we worked on lease options with Enrique. I felt very comfortable, not stressed and actually excited (which has never happened at a car dealership before).We negotiated on a few things and it felt fair on both sides. I felt like I got a really good deal and I ended up walking out with a new car!! Enrique was a pleasure to work with and wasnt pushy but more helpful and made me feel confident on my decision.Ray in finance was very helpful, professional and quick. He was thorough and help me understand everything I was signing and took his time.This was the best car experience I have every had because Vlad, Enrique and Ray were there helping me and making me feel comfortable, instead of being pushy.

I made an online inquiry for new 2019 car they had in stock. I was contacted by their online sales guy, Jimmy. He was really condescending on the phone. Instead of asking me about the car I was inquiring about or what I was looking for, he was grilling me on how I was going to pay for the car, where I lived and whether or not I was trading in a car. I was really put off. All I wanted was best price they had for this car. He said he would email me the price and I never heard back.With the technology available today, I dont think its unreasonable for people to go online and inquire about a car from several dealers asking for their best price. Apparently, Jim Faulk doesnt think so. I took my business elsewhere and I was able to find my new Lexus at another dealer. I will never look at Jim Faulk Lexus again for my future Lexus purchases.

I worked with Jeremy Pullen to buy an ES350. He was extremely helpful and made sure the transaction flowed smoothly from beginning to end. They even delivered the car right to my front door!!! Thank you Jeremy

Fred the Used Car Manager is super helpful. I had a rig that needed to be picked up from the store and transported to Idaho. With all thats going on, I was unable to get my vehicle. I called the store, asked to speak with the Used Car Manager and was informed that he was not at work on this particular day. Fred called me back about 15 mis later from his home and let me know he was going to head over to the store to help me out and take care of some other customers. Great job Fred and thank you for going the extra mile.

UPDATE!!!: Do not trust this dealership! We bought a car and signed for a specific loan rate. When the bill came a month later, it was a full percent higher than what we signed for. I left two messages for the sales manager over the period of a week and he never returned my call. I finally reached him and he said he had to look in to it but promised to call me the next day. That has been more than a week ago. Shady dealings if you ask me...Went out of their way to make the car buying experience not a painful one (as it usually is). Every person there was extremely helpful from the top to the bottom. Best car buying experience Ive had to date.

Angel, our service rep., greeted me immediately. He was friendly, efficient and well informed about my vehicle. After he reviewed the data from previous visits, he explained clearly what my vehicle needed both for this service visit and the next so that I would be on top of keeping my vehicle in good order.The very nice loaner car was ready to leave when I was.The service was fast and as far as I can tell done properly. And my very dirty car (we were out of town) come home shining like a new penny.Thank you Jim Falk Lexus.

Brought the IS 350 F sport at Jim Falks. Came here on July 7, 2020; noise came from my rear tires loose backing plate, got a rental and everything. Got the car back on July 9, 2020 with success, but I got home and realized my dash cam doesn’t work I noticed the power plug was in the radar socket and the usb cord was unplugged. The dash cam shouldn’t have been touched since I brought the car for rear tire problems. I have video evidence that shows my dash cam worked during the warranty work and stopped working on July 8, 2020 17:06:20 this was when the technician (Hector) took my car for an overnight test drive. I talked to the Service Manager (Josh Kim) showed him the evidence about the problem on 7/10/2020 and he told the service representative (Caneen) to tell me to get a diagnostics on the problem from where I had gotten the dash cam installed. Really? You broke it and your going to tell a customer to get a diagnostics on the problem!? Don’t ever bring your car in here unless you want bad service! I expected everything to be fixed and stayed the same, who expects a problem to be fixed and cause another problem?? But they denied any responsibility. I also came back on 7/132020 to see if the Service director (D. Vinci) could help me out but it was the same outcome. He said “how do I not know it broke when you took the car home” uhh because there’s a time stamp that shows the last time the dash cam worked duh... I am really stressed out especially because of the pandemic but your going to add more on top of that? I’ve never been to a service center this out of place and unprofessional, how does a multi billion dollar company like Jim Falks be so lacking?Let me tell you how much dash cam works- Video is triggered by any kind of force for example( car crash or just closing the door) the camera is never turned off it has an internal battery that records motion so if anyone comes within range it records! So if anyone messes with my car I will know and it saves to a SD CARD!!Update: Brought a diagnosis of the problem on 7/20/20 to Dominic Vinici the guy doesn’t believe me after I showed him the evidence. Is he acting dumb? Or is the company doing that bad that they can’t pay for their mistake? I really don’t know. All I want is JIM FALK OF BEVERLY HILLS to take responsibility for their actions and to stop wasting my time!!

Went back to have my car serviced and they found more repairs needed to be done to the car. JOSH and his colleagues were a breeze to work with. This time they gave a loaner with no issues. Because my experience a while back was so bad that I even took the time to write a review, I wanted write a positive one as the service team really went above and beyond with their customer service. Well done Josh, Fred and the rest of the service team at Jim Falk Lexus. I am a happy and loyal customer once again.My post 1 year ago:Ive been going here for years and I must say that the customer service in the Service Dept. has deteriorated. I have had to cancel my appointment 2 times because of their inability to provide a loaner vehicle -which they guaranteed would be available during the time I reserved. When I asked the rep how I can ensure that I do not encounter this issue again, she responded by saying: you just have to get here early enough. No help trying to book with Enterprise as well. Class A car - Class C service. I have better customer service going to a Honda center.

Ive been driving Lexus vehicles for 10 years now and Jim Falk Lexus has been an important part of the experience. I started by servicing my first Lexus 2007 RX400h with them because they were conveniently close to my home. A few years later, I moved to the valley but the local Lexus service (rhymes with Keys) was not as good. I decided that I would continue to take my car to Jim Falk even though it was significantly farther away.In 2011 I decided to get a new RX450h and Jim Falk offered me a better deal than any other Lexus dealership. My RX has been the best car Ive ever owned and the service from Jim Falk has kept me coming back all these years.

This was the best car buying experience I have ever had. And that includes flying from the bay area down to BH and driving my car home. It was such a pleasure dealing with the staff there I would do it all again in a minute for the deal I got. Tracy and Will in the finance dept are top notch. The car is beautiful and I couldnt be happier. Most important to me is Customer Service and theirs is second to none! Thank you - Ill be back!

Maria at the Jim Falk Lexus at the Robertson location has helped me with my new RC 350 several times now (general service, no problems). She is terrific! Always there to greet me with a big smile on her face the moment I drive in. Makes the whole process easy and quick. A pleasure to deal with. Have always had a good experience with both this location and the Wilshire location. Highly recommend working with Maria..

Like most all dealers you have to be careful for up charges

I went to Jim Falk Lexus because of its location, and also because Id seen an ad for a car that looked interesting.Ill cut to the chase - the experience was delightful!First of all, its a really nice store, with all the perks. The salesmen are polite and not at all pushy.I test drove the car, and decided to make an offer. I went into what I call The Steam Room expecting the worst. I couldnt have been more surprised!The salesman gave me an offer, and I countered with a reasonablylower counter offer. He took it to the manager and came back smiling.We made the deal, and Im a happy camper!! YO, Jim Falk!!!

Josh was very helpful from the moment I pulled up. I didnt wait to long before he got me in and got into a loaner car. Not long after, he had my car ready. He checked out all my concerns and gave me assurance that all is working great. Since then my car has been running great! I will be going back to see Josh when ever my car needs anything. Thanks Josh for everything.

Terrible service department. Completely rude and unprofessional. They dont value customers. They want your money and thats it.

It was a pleasure working with Garrett, our sales person. He provided us with tons of information and worked hard to find us the best deal based on our needs. I would think of him first when looking for our next Lexus.The staff at this dealer were very welcoming and attentive as we waited for the process to be completed.

I received multiple calls from Jimmy Yac and multiple emails after making an online inquiry about a Tesla model 3 at a third party site. Clearly my information was sold to this dealership and they then pulled a bait and switch. They made it sound as if they had what I was looking for just to get me through the door. I actually had considered the Lexus RX my second choice in vehicles, I even tried getting to this dealer last week before test driving the Tesla, but couldnt find parking as this is a very inconvenient location. Due to the scummy tactic employed by Jim Falk Lexus I will be finding another dealer. Considering they will be underhanded getting people through the door, I can only imagine what they do when customers have already spent their money and need help.

Smoothest car buying experience ever. I dealt with Fredi Hoffman via phone and email. She gave me a great deal with no haggling or bargaining. When I came into the dealership, everything was ready for me to sign. Also thanks to Navid, my salesman.This is the way a car buying experience should be.Definitely 5 stars...

This place will scam you. They were very nice and accommodating but when it came down to the numbers/finance, I had to find out that employee was ripping me off thousands of dollars total in hidden fees and charging me more than the actual face value of the car which is the price we agreed on. I am a first time buyer with excellent credit and definitely got taken for a ride.

I have been buying and also leasing car for the last 25 yrs, my choice been ONLY LEXUS. The Beverly Hills dealership and service Dept are top notch. I always had great and prompt service with very friendly, courteous and knowledgeable staff. My engine check light came on. I drove to the Robertson service dept, even though it was after the the closing time, they took the car, gave me a loaner car and got it fixed the next day.My lease is due in Sep and I would get another Lexus without hesitation.

Horrible experience. Waste of time. Was referred by Kelley Blue Book. Received an offer from their Used Car Manager Fred for our vehicle on a Friday and was promised a same day check. That turned into “next day check”. Which then turned into “if you’ll recall, I promised you a check on Tuesday” We demanded our vehicle back and discovered they had no money on hand and were attempting to sell our car from the day we left it to raise the cash; our car had 20 miles added after drop-off. Disingenuous and pawnbroker like. Avoid them.

Maria Hosgor is the finest service rep. She is personable and knowledgeable. She keeps track of all 3 of our Lexus vehicles and reminds me of maintenance needs. I was able to schedule an appointment for service within a day for my husbands car. She was prompt and gave a thorough evaluation of the cars status. She was able to apply a discount to an additional service it needed. I was provided a loaner car, drove home, ran short errands - then within a few hours my car was ready.

Greatest car buying experience I have ever had. Simon Aron, our salesman, was very smooth and professional. The price was the best. My wife loves the GS 350 that we purchased. We certainly will come back for our next Lexus.

Very unhappy with the lack of attention and urgency in resolving discrepancy in reporting the correct date car was traded in which impacted my credit history negatively. Im being billed by Lexus Financiall for a car that was already returned in November, 2019 forJim Falk dealerships failure to submit to them the necessary paperwork on time. Lexus fell short of their promise for an Excellent custimer service! Very disapponting. It is compounding the stress Im feeling in this current crisis.

After they have your money, if you have a problem, they NEVER call you back. Bought a used IS350 but before I took delivery I spotted a broken tail light and headlight. (How was this missed when the car supposedly went through their 161 point inspection?) They fixed those but after I finally got it home I noticed the other tail light was also cracked. Texted and called about just getting the replacement part - no need to even involve service dept. ALWAYS said they would get back to me - Edgar and then Fredi. Even left a message with Alex.I left dozens texts and calls over weeks because they always said they would get back to me. If they had just said upfront that they werent going to replace it (even with a lame excuse) at least I would know where I stood. Instead, it was completely unprofessional to always leave me with the expectation of a return call with no intent to ever follow through.I wish they didnt have the car/color we were trying to find. Knowing what I know now, I would have waited to find it somewhere else. Their operation is true to the worst stereotype of a used car dealership...just with better phone etiquette. These other 5 star ratings are probably shills or theyve just been lucky not to have a problem so far. As it is, Yelp rating is a point lower.

I give Jim Falk Lexus 5 stars, most particularly because of the excellent attention I received from Penelope Morris. No pressure sales person, very accommodating, very patient. She went above and beyond what I would have ever expected. She helped me negotiate for the best deal possible. If you ever have to go to Jim Falk Lexus, ask for Penelope, and tell her Valerie sent ya! Youll be in the best hands!!!

I purchased a CT 200h about two weeks during my lunch break at Jim Falk Lexus of Beverly Hills. Sam was such a pleasure to work with and made the experience easy. I felt he went above and beyond. I would highly recommend this dealership to others looking to purchase a vehicle.

My service rep Maria was invaluable and fantastic during my last service visit to replace recalled Air Bags and 6 month service. She answered all any questions i had, relayed any status on service completion and expertly explained additional service recommendations and also eased the pain of those additional costs to my IS250. Jim Falks service is second to none and has gotten better with its new and beautiful service location, which still runs like an amazing Swiss watch or a fine tuned Lexus vehicle from Jim Falk

Sales:Pretty good. Friendly. Very thorough. Customer service after the sale is decent. I like that whenever I have a question or need a favor, I can contact my sales rep on his personal phone. However, they are not willing to negotiate price. In my case, the price of my new car was perfectly fair, as we confirmed via True Car and Kelly Blue Book, but it was definitely not the best price they could have offered me. The finance department mishandled my paperwork. It took them two weeks to pay off my trade because of an error on their end. Though they did correct the problem as soon as they could, it was stressful having my bank call me and ask why I hadn’t made a payment (on a car they didn’t know I traded in two weeks earlier at Jim Falk). I’d like to see them better organized in this regard.Service:Excellent. Martha Gomez is on top of everything. Hector is a master technician. Both of them together get everything just right. I love being able to have a no hassle, complimentary loaner car. And the department that offers the loaner cars is extremely helpful. Everyone is very friendly. However, their service facility is 1) in a different, less convenient location from where the dealer is located, 2) extremely overpriced. Your local mechanic may be a better choice, 3) their facility is clean and comfortable with complimentary beverages and snacks, but it’s not very spacious or very posh. It’s the least elaborate Lexus service center I’ve ever seen, to be honest. Keyes in Van Nuys and Lexus of Santa Monica have service centers that look and feel like you’re waiting for your car at a luxury resort whereas Jim Falk’s service center is much more basic. It’s fine. It’s just not the prestigious Lexus experience you’d expect considering how much they charge, their Beverly Hills location, how expensive the service actually is, and the experience you get from other Lexus service centers.Total rating given everything considered:Sales— 4/5Service—4/5This dealer will suit you just fine. But may enjoy buying, servicing, or both with a different dealer if you’re looking for the kind of Lexus experience you see in commercials.

Last week I experienced the worst customer service from Jim Falk Lexus of Beverly Hills.Let me start by saying I love my Lexus. I would expect that Lexus USA would do a better job of policing the bad customer service incidents that their dealerships serve up to their customers. All you must do is look at the number of 1-star reviews in Yelp by dissatisfied service customers. I was going to Lexus of Beverly Hills for several years until I caught them trying to over-charge and over-service a maintenance check. Compared to Santa Monica Lexus their cost was nearly 20% higher.Since Lexus of Beverly Hills moved their service to a new location (I live nearby) and one of the guys I know from Santa Monica moved over to Beverly Hills l decided to give it another go. It was a disaster. I brought my call in for service on a Tuesday and was told it would be ready the next day; it wasn’t. It wasn’t ready on Thursday, or Friday, in fact it was ready until late Saturday afternoon.The original estimate was $2,400 the final cost came in at $4,400. There were no fewer than 12 texts, 6 emails, countless phone calls and finally I had to personally visit the dealer’s service area to get a timeline for completion of the service. I was originally told that they were waiting for parts, but finally the service rep (who will remain nameless) told me they were jammed with recall repairs and they didn’t have time to get to my vehicle. I think they would have kept it another week to meet other problems with recalls.Back to price issues and over-charging. I took one item off the invoice—spark plugs. The dealership charged a whopping $28 per plug, plus $633 labor. I don’t know what others would charge for the labor but the plugs at a local Pet Boys Auto parts was only $8. That’s almost three (3) times premium at the dealership.I could go through all the remaining over-charged parts, but needless to say, even with their new shiny service building in my opinion they are still a bunch of shysters over-charging and over-servicing their customers.I will say the car is running well, but do you think a customer should go through all this and over pay that much to get a car serviced. Check out the reviews before going to any Lexus dealership for repairs. Again… look at the number 1-star reviews and beware before going to Jim Falk Lexus of Beverly Hills.

Today was my second time coming here to get my car serviced and I would just like to say it was by far the best! Rob was very helpful, very friendly and had great customer service skills. He made sure the issues my car was having were taken care of. Along with updating me every step of the way. I am very pleased and my experience today was great because of you Rob.Thank you!

It would be great if the representatives called back the customer once the car is sold. Must have left atleast 4 voice mails for the team reps to call me back to help resolve some questions I had - NO REPLY !!!

I always take my car to the Beverly Hills service department as they continue to go above and beyond! Martha Gomez was helpful and kept me informed right to the pick up time. My car was clean and polished when I picked it up. Also the fellow at the valet helped me to re-program my voice recognition and other technical questions. Good job All.!!

I had a great experience at Jim Falk.I was on the website an inquired about a car. Sam reached out to me almost instantly. Sam was great, kept in touch and made the car buying experience almost painless. Everyone was great, worth the drive from San Diego!

The new facility is beautiful and a nice step up for everyone. The team is very attentive, polite and professional. Eddy and Freddie make a great pair and Freddie is my personal service adviser who always provides a good customer experience. The quality of LEXUS and my low monthly mileage means I dont get to visit very often but when I do Im always pleased. My son has a Prius and receives the same level of service.