This location has the worst pharmacy customer service I have ever encountered. Once you get through all the automated prompts, you are put on hold. Each and every time I call, I have waited a minimum of 15 minutes. Today I have been on the phone 50 minutes, most of which have been on hold, before my issue with the pharmacy was finally resolved. Once I was finally able to talk to a real person, the problem was identified and, hopefully, correctly. I know everyone is short staffed but there is no excuse to keep someone on hold for such an extended period of time. My issue was not life threatening, thankfully, but if it had been, the outcome could have been disastrous.

I work in Skokie, had to pick up my prescription before they closed, drove an hour and got there RIGHT at 8:00 p.m. sharp. Pharmacy staff was still there BUT they said they couldnt help me because they were closed. Said that I had to come back at 8:00 a.m. the next day. Way to go above and beyond, folks! Wont forget it.

I use to really like this pharmacy. But the service has gone down hill. I had an antibiotic sent in Thursday and went in today (Saturday) to pick it up and was told it was not ready and I could come back in 20 minutes. The last time I picked up I drove away and when I stopped at the light I pulled the prescription from the bag and found I had someone else’s prescription. Different name right on the label. As I sit here waiting the 20 minutes at 9:30 am, I can not help but notice how dirty this area is also. Someone forgot to vacuum.

The pharmacy has excellent customer service on top of that the pharmacist and team was so helpful to me for my questions.

The Pharmacy always takes for ever. I was forced to leave Walgreens due to my insurance and now I have to go to CVS and the wait times are ridiculous and I get informed that my meds are ready and they never are... I go in person and Im told theyll be ready in 2 to 3 more days.TEXT ME TELLING

Not the place you should get the Covid vaccine….the woman here shot me so hard and fast with that needle that I was aching for about 30 mins later….I won’t be going here for my second dose

They act like they cannot answer their phone. Went to get a test at my appointment time because they aren’t supposed to schedule multiple people for the same time and ended up waiting 20 minutes.

The most friendly and knowledgeable staff at pharmacy and on every occasion, they went above and beyond to take care of my needs. Even when I made a mistake in picking the wrong CVS, they offered to change the pick up and went out of way to fill prescription within 10 min.As I was missing the insurance card, they offered to give discount and asked me to get the card within one week to change it to right pricing . Full credit to the training and customer focus

This store is good. The staff is kind. However, products are very expensive.

Typical CVS experience, but the staff is very friendly. The pharmacy is the main reason I visit the store and the customer service had always been first class. They answer all my questions, are timely with filing prescriptions, and ensure that all insurance information is taken care of ahead of time.

This is my local pharmacy, but I would travel to this place. Their pharmacy staff is EXCELLENT. Friendly, helpful and informative! They are pretty busy, but always seem to take the time for you, even though they have lots of business.

Rude pharmacist. Please try not to treat people differently due to appearance. My wife had an issue here once before, but I told her it was probably just a busy day. “It probably had nothing to do with your appearance,” I told her. Well after today’s experience I’m not so sure anymore. I was browsing near by as my wife waited in line. I wasn’t paying to much attention. I completely forgot about the last incident. My wife is Hispanic and was wearing sweatpants and a sweatshirt there were maybe two people in front of her. The line seemed to be moving as expected. I glanced up and saw she was in front and it wouldn’t be much longer. Then after a minute I noticed she was off to the side. More time passed as a different pharmacist started helping the person behind my wife. I start walking over and hear the pharmacist tell my wife that Target had her prescription. My wife says they called and said the prescription was ready at this store. My wife says maybe it is under her maiden name. The pharmacist just looked annoyed. Both pharmacist look at my wife as if she is stupid. The pharmacist look argumentative like she is going to say something else to my wife. I walk up close to my wife the two pharmacist looked shocked that I was with her. I ask my wife, “Did they find it?” Instead of commenting the pharmacist helping my wife then turned around quickly and looked again. This time she found it. She continued to cash us out. She didn’t even apologize for the misunderstanding. Later I asked my wife if she remembered what happened last time and she said pretty much the same thing. Except she drove to Target to try to pick it up. It wasn’t there like they said. The Target said it was at the CVS she was just at. Luckily the Target pharmacist just filled the prescription there.I realized this review only speaks of the pharmacy. But I’m giving two stars because the nice person in the front of the store at least said hello when we walked in so it’s not fair to give no stars. It was really just two rude pharmacist.

Absolutely the worst CVS location on this planet! The rewards money after spending extra to save, twice missing now when trying to use it.Actually asked the cashier to make sure it was there before I left last time and went to use the 10 bucks today and gone again?!!Pharmacy is a joke. My baby was sick, bad ear infection. Came back in an hour to pick up antibiotics to be told oh sorry we are out of stock are u kidding me?? You have my number and couldnt call me? Or offer to have me pick it up at another location???Never EVER will I step one foot in this location!-5 stars.

Great service when picking up my medicine in store or in drive through. Many people have given bad reviews because of wait times and bad service, however they really cleaned up their act. The store is usually stocked with general things. Ive been using this location for all my medical needs and they have never ran out of the things i use.

Is a great place

This is the 3 stooges of pharmacies. At 7pm they say they will call when ready, then its 9pm and they are closed, no medication. Then you come there after getting messages that its ready, they say its on hold, can you wait more, No, please call, Jory calls with price, when you come back, the price is different then what she told you. The price she gave you is different then what doc ordered. Please pull over on side, we will call doc. Time wasted -solution - business taken to competitor. Easy

Very friendly staff . Glad that i am living near the store

Excellent about everything. great service. I found the Cheaper prices in medicine after I compared 5 different pharmacies: walmart, walgreens, target, jewel Osco and Meijer.

Pharmacy personnel is generally helpful.

They have some pretty chill staff