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Expressway Toyota
700 Morrissey Blvd, Boston, MA 02122, United States
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Expressway Toyota
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Sh
Review №1

I just had my car serviced yesterday! I always enjoy going to Toyota Expressway! It’s like a second family you visit that never fails to give everyone the Red Carpet Treatment! From sales to service… from the General Manager to the Receptionist…EVERYONE IS simply Amazing! Joe, Stanley, Rick, Chuck, and Mr.Nguyen (I think that’s right) are just a few of the Great employees of Toyota I’ve gotten to know over these past few years! Happy to be a customer! But it’s even greater when it’s a Customer of Toyota Expressway on Morrisey Blvd!!! Ms.Goodman

Ak
Review №2

Terrible service department. I asked for a shuttle ride home (4 miles away) and they said the oil change should only be an hour so no need for a ride. They then kept my car parked over an hour past my appointment start time and kept me waiting over two hours total while the shuttle van was parked. Every minute was social gathering and hangout time for the employees. No one follows the mask policy even though it’s posted everywhere. I found out my car was done when I went back and asked the service advisor - I never got a phone call or text like I have at other dealers even though the advisor confirmed my number. I took my keys and searched the lot for several minutes for my car which was parked behind the dealership on the street. Finally they returned the car filthy inside and out - forget about a car wash, they don’t even offer a third party car wash coupon. Also my car’s hood was left open, so I had to pull over and close it myself when I noticed. They also used my tire iron set and left it out in the trunk without putting it back where it was taken from. Supremely unprofessional.I’m not returning here ever again despite it being the closest Toyota dealership to my home. I advise you also save yourself the hassle and go elsewhere.

Je
Review №3

Great neighborhood dealership! I always come here when I need my car serviced. Convenient and close to home. Nice seating area too.

Ka
Review №4

Its been a looong time since I bought a new car and I cant say enough about how efficient and helpful the staff ...starting with Steve, the manager through the final sale with JD. JD was awesome- very professional & courteous providing detailed explanations every step of the way! The financing process felt painless, even with looking at the $$ signs, and very quick, but thorough, allowing questions! Thanks to all!

Ka
Review №5

Always professional service members and managers. Timely service. Reasonably priced repairs. Large showroom with comfortable amenities when waiting for repair work to be done. Two cute dogs seem to roam the showroom for a sweet distraction when waiting. I would absolutely recommend Expressway Toyota for all service needs. Service manager Ann Marie is wonderful as is everyone I’ve dealt with personally.

Jo
Review №6

I am genuinely impressed with our salesman Jason Tan. He knew the vehicle specs inside out, the differences between the models, and knew exactly what was and what was not equipped with specific features in his inventory. He didn’t waste our time, he told us what we needed to know and took the time to listen to our family needs. We appreciate the time he took to keep us informed regarding the status of our car registration as well as the proper documentation we needed. When we picked up our car, he ensured we understood every feature in our car and ensured it was registered with the Toyota App. Overall a very easy transaction and we highly recommend asking for Jason Tan specifically.We also appreciate Jessica who helped us register the Toyota app on our phones. She was so knowledgeable in every feature offered in the Toyota app. We were so glad to have had the opportunity to speak with her as we learned so much about the Toyota mobile app. We truly appreciate her taking the time to answer all of our questions (and I had a lot to ask). She was very patient with me and I’m grateful for her and Jason Tan’s hospitality.

Ay
Review №7

Nathan was so helpful and efficient!! He helped me figure out the best option for me as my lease came to a close. He gave me such great perspective and counsel…and with a smile. What I thought was just going to be a run of the mill repetition of what I read online was a much more personable and insightful experience. Thank you Nathan!! I’m so happy with my vehicle!!

An
Review №8

Expressway made the purchase of my truck very easy and seamless from the spec sheet build to final delivery. My salesperson (Jason Tan) kept me up to date every time there was a status update from the factory (schedule, build, transport, delays, etc.) throughout the entire 3 month period so I knew exactly when it was arriving and could coordinate the sale of my SUV. I’d recommend to anyone else they use expressway Toyota and would get my next Toyota from here.

Da
Review №9

Fav spot for car services (location, location). Reasonable price for all cars, not just for Toyota.

ju
Review №10

I had a last minute trip planned with my family and I wanted to be sure my car was in good condition before taking the long drive. I called them on Monday and they were able to get me in for an appointment the very next day. They definitely take care of you here. I’d highly recommend to anyone, they make your needs their top priority!

Yv
Review №11

Jason was wonderful to work with! He was patient, knowledgeable, and always provided timely and clear responses. He helped me and my parents through the process every step of the way. HUGE plus that hes bilingual! He was able to always clearly explain every part of the process, and made sure my parents were comfortable throughout. Whenever we come to Expressway, well be asking for Jason.

Vi
Review №12

I bought a 2018 Camry from here and the experience was great. Duke was very helpful and was with us all the way. He made sure we got the car the same day. The car was washed and looked perfect. I highly recommend this dealership.

Jo
Review №13

Straight forward services and sales team. Made everything easy when buying a new vehicle and were not pushy with additional features/services. Their garage is easy to deal with for servicing. Overall an effective Toyota dealership.Only issue is that they are a bit outdated in their opinions on gender roles. My wife was not treated as an equal in the conversations concerning financing, test drives and other planning details by their sales people which was off-putting. Not sure this is really an active decision or just a culture of having a mostly male staff.

Do
Review №14

Suarav (Spelling, sorry) was absolutely amazing. Got us the car we wanted, next to impossible during covid, at the price we wanted. If you go there, see him. Also, he has a new baby on the way, as we did, so that was cool.

sh
Review №15

Very friendly. Helpful towards getting a brand new car. Quick appraisal. Thanks

Jo
Review №16

The most friendly caring service professionals Ive met in quite some time. Particularly Joe Costanza. I honestly know Ive made a friend in him. Hes genuine and his knowledge and overall energy is a huge reason your service department is such a success.Please let him know.Thank you for everything. Nothing less than a great professional and caring experience.BestJohn Dilazzaro

Ju
Review №17

Joe Costanzo was a phenomenal customer service rep today. He went above and beyond and his kind nature was very appreciated. I felt like I was well taken care of and got the best service possible given the circumstances of my needs.

Ty
Review №18

Bought my first Toyota from Expressway and had an amazing experience overall. The team was great, super knowledgeable and passionate about Toyota as a whole. I had the pleasure of working with Henry Lo who was incredibly helpful and was super knowledgeable regarding Toyota (and specifically the 4Runner). From sales through finance the whole process was enjoyable. Highly recommended!

In
Review №19

I got the pleasure of dealing with Nathan at Expressway Toyota. He had my best interest at heart throughout the entire process.

Mi
Review №20

I found my dream car online and was THRILLED to call and find out it was still waiting for me! I called in the morning and got an appointment that evening. The car is in perfect condition and everything I wanted.Josh helped me and my 2 family members who came with me. He was extremely friendly, funny and professional. He made the whole experience pressure free and enjoyable unlike others I have dealt with before. I am not familiar with the area and Josh was extremely helpful with directing us where we should go on our test drive. We asked for further details on the car and Josh found out for us immediately. I know he wanted me to make the best choice for me! He came in on his day off so I could pick my new baby up a day early. I am truly grateful for Josh and the rest of the crew. I plan on having my new car for many years to come but my family will definitely be back at Expressway! ♡

Sa
Review №21

Had a great experience at Expressway Toyota. The whole place has a really welcoming and friendly vibe. Everyone I came into contact with was really nice. Casey was great! He was extremely helpful and did his absolute best for me with a great price and getting my car ready for pick-up. I will definitely return to Expressway in the future and recommend it to friends. Thanks Casey!

KR
Review №22

Everyone was professional and they worked very quick. Very friendly group of people working at this location.

El
Review №23

Casey Eames was the person who helped me through the process. My car was totaled in a flash flood which was obviously completely unexpected and the car market right now is not one I would have wanted to be needing a new car in, so I was not the happiest customer. Despite this, Casey was patient with me and kind and took the time he needed to explain everything to me so I knew I was getting the best deal possible in an admittedly unkind market. He never tried to trick me or sugar coated anything which made me feel in control of my decision. He also walked me through every single step of the process of leasing, which I had never done before. I highly recommend working with him to buy or lease your car.

Do
Review №24

Great experience! ! Angelo was very helpful and I recommended Expressway Toyota !

92
Review №25

Excellent dealership with excellent workers. They worked with me to get a great deal on my new leased vehicle. I felt comfortable from the moment I walked in until the moment I left. It’s very cute and cozy inside with TV nice seats in a little café. All of the workers were walking around smiling and very pleasant and all helping each other. You don’t get that cutthroat sales person vibe when you go there. I had a really good experience I would highly recommend this place to anyone looking for a vehicle.

Al
Review №26

I bought my first car from Expressway and I had a wonderful experience. First, I was able to get the car I wanted at a good price during covid times when the market is crazy. Ozzy was very helpful in the process, and ensured to update me about the car as well before it arrived. Thank you Expressway!

Mi
Review №27

Toyota sales personnel are very friendly and offer very good services.

Ni
Review №28

Peter at the service department was very helpful and worked great with the parts department to get me the right parts for my Camry. Check out with Anne Marie was quick and pleasant- she is always smiling and friendly. Great job to everyone at Expressway Toyota!

Vi
Review №29

Wesner was my sale rep at expressway. He is the boss he go above and beyond to me get the car I want and at a great price. 👍Cherryl, Jessica and the rest of staff was great they make me feel welcome. I would recommend expressway to all my family and friends.

Ri
Review №30

Absolutely disappointing. Went into the dealership looking for a car and trading in my old one. The customer service is absolutely terrible. Treated me like I was a nobody and had no communication at all. I would give zero stars if I could. I was waiting for over 30 minutes for a trade in value for my old car and they told me nothing. I asked for the value of my old car and they told me I had to make a deal with them in order to know. Like do these people have common sense or what, a teenager could do better than these people. Absolutely terrible service, don’t even put your foot in there, what a waste of time honestly.

Ma
Review №31

First time at Expressway and it’s a welcomed change. Enjoyed the experience and working with Wes, excited about my new RAV4. Definitely recommend.

Am
Review №32

Being an enthusiast makes it hard for dealerships to take you seriously sometimes, but when I spoke to Rick in the parts department, he went above and beyond to explain even aftermarket parts and gave me a realistic comparison between them. He spent a good amount of time helping me figure out exactly what to get, even though he wasnt making a sale. That makes me feel confident that this place really has a customers best interest in mind, and isnt just about the money.

St
Review №33

Car was serviced in a fair amount of time but when I returned no one seemed to know what day I left my car or what I was even referring to. The guy who signed me in at drop completely ignored me and left me standing there like a fool. It made me feel like I wasn’t a valued customer.

Br
Review №34

My wife and I came looking for a new vehicles after having some problems with my old one. We met with Matt who was very helpful, got us approved quickly, and the entire process from start to finish was swift and efficient.

Fr
Review №35

Bought my Prius back in May, but did not have the time to take it for a maintenance check. Expressway was quick and awesome! Great deal and they did verify what my car sales person said about the car being in great condition.Will be coming back!

Se
Review №36

Logan went above and beyond and helped with everything so I can get the best deal on the best car.

Si
Review №37

The Harr staff is always very polite and helpful. My routine maintenance visits are always easy and fast with free sandwiches and coffee.

Sy
Review №38

I had an awesome experience with Expressway Toyota after visiting many other dealerships. Matt and Duke were very professional and curtious from the first meet and great all the way to the delivery of the vehicle. I highly recommend Expressway Toyota to anyone in the market for a vehicle.

Az
Review №39

Excellent experience! This is my second Toyota purchase from Angelo and Ive enjoyed working with him and excited about my new Corolla !

Al
Review №40

Such a great experience! The sales guy Matt was hands down the best auto salesman I have ever worked with (Ive worked with many). He was straight forward, hard working, GREAT listener and didnt pull any slick moves often associated with the trade. I will be back to work with him again one day for sure.

Gr
Review №41

Buyer beware, not a very honest establishment, attempted to cheat me not once but twice. Was mislead about the current Toyota incentive plan, was told the plan was no longer available which turned out to be false. Also, after I informed them that my credit score was excellent they calculated my payments with a 9.9 percent interest rate without disclosing the rate to my. When I asked the manager why he did that he informed me that he does that to everyone. All down hill from there. Do yourself a favor and don’t waste your time with this dealer.

Ma
Review №42

We went into Expressway Toyota feeling pretty frustrated after some bad experiences with other dealers. Matt & team were refreshingly different than the rest. When comparing pricing he was straight forward and transparent, no song and dance to get to the rate that we needed, no hidden fees, etc. This was my first time setting up a lease and Matt was patient with all of my questions. I love my car and would recommend Expressway Toyota to friends!

Sa
Review №43

The service and experience was amazing as the car in the show room

Sa
Review №44

Casey was an excellent sales person and made the purchase experience for my and my daughters new car extremely seamless and pleasant. Would definitely recommend expressway.

ka
Review №45

Fantastic customer service! Everyone is always so friendly and makes you feel right at home. No pushy sales gimmicks just genuine people wanting to help find you your perfect car. This is my second time leasing from Expressway Toyota and will not be my last!

Co
Review №46

Casey was an awesome salesperson. He listenedto exactly what I wanted and matched me with the car I needed, and he was super patient with my toddler I unfortunately had to bring with me. Thank you!

Gu
Review №47

Toyota expressway has a great customer service, I really appreciate the way they treat customers.

ch
Review №48

My experience was fantastic at Expressway Toyota. JD contacted me in a timely fashion when my company vehicle was ready and was very flexibility with my pick up time actually offering to come in early to meet me. The vehicle was ready on time and I was given a thorough run through its features and I was ready to go. All in all it was a fantastic experience and I will look to purchase from them again and utilize JD specifically.

Az
Review №49

Was a pleasant experience, real quick, loved the doggies they have now its a nice touch

Ch
Review №50

Every one was totally amazing very professional courteous informative quality fast service and I’d like to thank Duke are our sales agent and Jessica for all the help they gave us we will return.

Da
Review №51

Great place for a new car, the people at the Toyota expressway is amazing & Manny would definitely be the right person to go to when looking for a new vehicle, over all great experience !!

Gr
Review №52

Our family experience with Expressway Toyota was great. From my first phone conversation with Bob, working with Vladimir on financials and with Casey who got us into the car wanted. Navigating carseats and multiple test drives, Casey was wonderful to work with, he kept us informed with clear helpful communication and updates along the way. Thanks again for a great car buying experience!

Ca
Review №53

We had a wonderful experience at Expressway Toyota. Emmett was very helpful and made the process of purchasing a new car as painless as possible. Having Gabriel the Wheaton Terrier around for hugs was also a big plus for me ☺️

Co
Review №54

Customer service was impeccable. Really helped me out with the limited timeframe I was working with and all the staff were very personable. Having had a number of less than satisfactory car repair experiences in in this past it is nice to know I have a new place that I can trust.

Ta
Review №55

Service was fast. I was quoted it could be 2 hours for the inspection sticker but they got me in and out under 2 hours thank god for that. Everyone was very friendly

Sy
Review №56

Highly recommend Expressway Toyota, I had the pleasure of working with Logan. He was very professional and super helpful, he made the process of buying a new car easy and stress free!

Sh
Review №57

It seems every time I go in to get my car fix at Express Way they find something else wrong with the car. Expressways are very expensive to do the work on your car. Some places we have taken the car have cost $500- 1,000- cheaper for the exact same work. The staff is very professional, polite, and efficient.

Fr
Review №58

As with any dealership, price negotiations are a part of the game, and incredibly annoying. I had initially asked a rep there to keep me posted if certain models make it to their dealership. Never heard back vs. The relentless pursuit of other dealerships for my business. Overall, friendly staff. Lease amount was ok enough for me to decide to go with them. A follow up from management would be nice after making such a big purchase, even to say thanks for your business. Overall, my experience their was mediocre. Will likely shop elsewhere when my lease is up for a place with a warmer environment.

we
Review №59

If you cant accept an overpriced car, dont go. Their customer service cheated me twice, saying that there was a car in the store and I could test-drive it. But when I got there, the worker said no.

Pa
Review №60

Best place to get service done in vehicle. They are friendly & quick

Su
Review №61

The service and treatment from staff is always great whenever I go!

Mo
Review №62

I’ve been satisfied with my services here both times I‘ve come in

Ad
Review №63

Great experience and staff, worked with Jason Tan and he was extremely helpful and worked closely with us to get us what we wanted. Highly recommend!

Ka
Review №64

Matthew Kertulis was 5 star on customer service!!! Super knowledgeable, great listener to understand our needs!He had all the time in the world for us, and even went the extra mile and delivered the car to us (2+ hours round trip).Highly, Highly recommend Matt!The only drawback in the whole experience was the ability to negotiate, but given the high demand for vehicles right now, understandable.

Ti
Review №65

Great workers, and place to bring your Toyota for servicing! Recommend coming here!

Am
Review №66

Customer service was good but the experience of what the car needed was not. Our engine light was on and we wanted to know what was wrong. We were told the car needed certain repairs and told us the cost we said ok. Then they said they were working on the car and it will be ready. The next day they call to say the car needed other repairs and the cost was very high. Why didn’t they tell us what all of the repairs were in the first place as we would not have paid for the first repair only to learn that way more was needed. Its like we were tricked. The light engine is still on and we noticed the bumper had been scratched while the car was in their care.

Ga
Review №67

I went in for sevice, and they were excellent. I originally had an appojtment for Monday, but followed up when things took a turn for the worse and they were able to sneak me in on a Saturday.Peter helped me out, and he was very professional and communicative. Car repairs can be incredibly stressful, and he helped make it much less stressful than it usually is. will absolutely be going back to see them, again. Altbougy everyome genuinely seemed to be working hard and doing quality work, O will not hesitate to recommend seeing Peter if you can. Good guy, great service!

Na
Review №68

Mr. King was very helpful and walked me through each step of paying off my vehicle.Thank you so much 😊😊😊

Ke
Review №69

Horrible Customer Service!My mother is buying a new car and she has her mind set on a Toyota Rav4. This was the first Toyota dealership we went to. Bad idea...! I explained to the sales consultant that my mother wanted a Rav4, but that she wasnt so sure on which features she wanted the car to have. We were treated as if we were supposed to know exactly what model we were looking for. There was no help! There wasnt even a single Toyota Rav4 at the dealership that my mom could take a look at. I explained to the consultant that we wanted to possibly have an estimate on some financing options. The consultant didnt seem to care and made no effort to help. He was rude and forceful! After he showed us ONE single model buying option and within 5 minutes of us being there, he asked us if we wanted to leave a deposit. He insisted that there was a shortage in New Cars and that we had no other car buying options at the moment due to the shortage. Look, I get that there is a car shortage in the world due to a shortage in chip production. All we wanted was to hear our options, hear their best possible prices on a few different models, and possibly come back next week to buy the car (since they were the closest Toyota dealership and it made more sense to buy the car there). Well, thats not going to happen. Im not recommending this car dealership to anyone. We went there with the intention to possibly buy a new car and establish a good relationship with Expressway Toyota, but instead we left with the notion of having experienced the worst customer service ever.

Ro
Review №70

Good experience at the dealer, worked with Henry Ho on a purchase of a new Prius Prime for our company. Good follow up, easy going personality, and kept it moving so we didnt get stuck waiting all day at the dealership...

Ke
Review №71

I rented a car here. The manager over the rental car’s name is Abiner. I’ve been in sales and customer service for 10 years and I can honestly say I’ve never seen someone who has gone above and beyond as much as abiner. He was textbook good at every detail . This man should be given a huge raise. This guy truly understands what it means to go above and beyond. I never leave reviews but he was too good to not give a shout out.

ha
Review №72

The price is reasonable. Matt Lewis is professional and helpful. Highly recommended

Tr
Review №73

We drove all the way from Wakefield to Expressway to get out new Tacoma. Not disappointed!! Steven provided 5 star service! Everyone we encountered was so nice! Highly recommend Expressway!

Mi
Review №74

Very quick and easy service, I had to drop my car and they ordered me an Uber back and forth while my car was being worked on.

Ke
Review №75

I would try my best not to go back to expressway Toyota . I was promised my vehicle in an hour & half ..I got it two hours & fifteen minutes later . Maybe its because it was a warranteed part i was having done . But for the amount of employees on site i was expecting more professionalism .

He
Review №76

Excellent and fast service!!!!Only suggestion. Other Toyota establishments will actually vacuum your car when you bring it in for service. After a customer leases or purchases a vehicle from you, its the least you can do.Thank you

Al
Review №77

Excellent service appointment. Service advisor, Peter quite helpful and very pleasant.Thank you.

An
Review №78

The give good deal and the great people thank you

Yu
Review №79

Could not speak highly enough of Toyota Expressway in Dorchester—had a fantastic experience from start to finish with various members of the team (Jason, Vladimir, Aeon, Bob). My sales representative, Jason Tan, was highly knowledgeable and communicative throughout the process. He addressed all questions with enthusiasm and was both patient and genuine in helping me select a car that suited my preferences. Would absolutely go back to Jason for future business and highly recommend his guidance for any prospective customers—

Mo
Review №80

My mom dropped off my car and came back later to pick it up and now just the inside just needs to be cleaned but overall the brakes that was sticky is now firmed on it too! Thank you! They always take good care of my car!!!

Sa
Review №81

This is a review for their service department. I made an appointment for a check engine light diagnostic and that I would be waiting. When I came they immediately tell me Im not a priority, so I would need to leave my car there for 4 hours. When I questioned why they needed to do that when a diagnostic tool takes a second to plug in, he was like it takes a long time and all the excuses. They charge money to do this service and yet dont want to make a quick 80-100. I popped down the street they did a diagnostic within 10 seconds for free in the parking lot, and I find out whats wrong with my car. Then they even pulled me in to double check. This was about 10-15 minutes all for free. Toyota Expressway will not honor appointments when they are the ones choosing to overbook themselves.

Al
Review №82

Always a great experience when I come in! Staff are very polite and accommodating. Always on right and make sure I can get Lyfts too and from as shuttle service. Never any problems with my car.

Ky
Review №83

If I could give 0 stars, I absolutely would. I have never received worse customer service in my entire life - which is saying something considering poor customer service is the norm in the post COVID-19 era. They sold me a lemon. They have proved themselves totally inept in repairing the issue, totally inept in providing the simplest of communication around the issue and have left me without a functioning vehicle for over 3 weeks now. Despite offering to get me a rental during repairs I still sit here car-less, unable to get work or do anything really. What an absolute disaster. I wouldnt consider buying from or dealing with Expressway Toyota ever again. Total disgrace.

Ve
Review №84

My experience with Joe and the whole service team at Expressway Toyota was extrordinary; they went above and beyond for me. When Joe learned that they would need to keep my car for an extended period of time, for a hybred battery that was backordered, due to Covid issues, he reached out to me to get me on the list to borrow a car, and then pushed for my battery delivery, which ended up comming in much earlier than projected. Even prior to all that, when I learned that my hybrid battery needed to be replaced, he quickly assured me that he felt certain that it would be covered under my warranty, and did all the paperwork necessary for that to happen. I felt that the whole process, which could have been very stressful, turned out to be very smooth and painless.

Ad
Review №85

I went here recently just to browse and ended up finding the perfect match. Casey Eames absolutely went to bat for me and hooked it up. Ask for Casey if you plan on buying a car from here!

Ja
Review №86

Never in my life have I had such a great experience buying a car. Casey Eames is such a caring, honest, upfront and personable gentleman. Truly made car buying a breeze. I recommend everyone who sees this to go to Expressway Toyota and work with Casey. So happy with my brand NEW highlander !!! yayyyyy

Ja
Review №87

I was ripped off when I bought the car to the tune of $2k when it came to the financing. As if that wasnt bad enough, Ive since been ripped off twice by the service department. DONT GIVE THEM YOUR MONEY. Youll get better peace of mind and decent honest service elsewhere. One shady operation.

Sh
Review №88

I had a great experience with Expressway Toyota! I worked with Josh and he was very helpful and knowledgeable. I would recommend working with him and the team at Expressway!!

Va
Review №89

We ended up driving out of our way to Expressway after two failed test drive attempts at another Toyota dealership. I called on our way down to confirm the CPO Highlander we were interested in was still available and when we arrived Casey had us in the car on a test drive within 10 minutes. That first car wasn’t for us but Casey was able to show us more of what we were looking for. I loathe the negotiating process where we had to push a little more for our trade-in than I liked (minus 1 star) but overall happily purchased our car from Expressway and working with Casey was great!

Ma
Review №90

I love this place. Staff is really professional. And they do good work. Kudos to Expressway Toyota..

Je
Review №91

I worked with Jason Tan to purchase a new prius prime xle. The entire process was very easy and relaxed. I was informed throughout the process what I needed to bring and when I can pick up the car. Jason was also very helpful to explain details about the car, his own experience, and setting up the Toyota app. Overall it was the best car buying experience I ever had.

Ki
Review №92

I kind of lost hope in buying a new car. I went to so many dealerships which I was turned down multiple times. I thought Expressway Toyota would do the same. I stand corrected. They were absolutely amazing and it was the best car buying experience Ive ever had. Thank you to Saurav, Logan, the man from financing and everyone else that helped me. I Highly recommend 🥰

Ca
Review №93

Bought my new Highlander Limited today at Expressway Toyota and worked with Casey. He is very patient and helped me find what I was looking for. My English isnt great but he was understanding. So happy ! Thanks Casey

Ha
Review №94

Friendly staff and they did a good job.

Do
Review №95

Based upon my recent service experience with the Expressway Toyota staff, I give this dealership a rating of (MINUS 0-1) for their unprofessionalism, impolite, beyond nasty personalities when dealing with customers (problem solving). Their professionalism dealing with customers is the worst I have experienced and my friends and family have stopped going to this dealership (took their business elsewhere) for the same reason.

Ch
Review №96

This was my first experience buying a car and it went great!Thank You Casey E.+ Steven Z. for making it happen.You are the Best!

Be
Review №97

I bought a 2020 Toyota Corolla at Expressway in December, 2 hours after leaving the dealer: I tried to return it, they said that I have to give $3000.00 for them to take it back. I called the sale manager more than 5 times and left messages until now they never returned my call. The car was running great only with ticking clock sound coming from the right side. 3 months later, I returned to the dealer for oil change and tire rotation. After leaving the dealer: the car became very shaky and some days later noise started coming out of the back tires, I checked under the car and found out that it was damaged, fixed and repainted but not reported to Carefax. Today I went back for service and told them about the problems, they kept the car for almost 3 hours and me waiting. After they gave me the key and said there is nothing wrong with the car. I turned it on: under 2 minutes I could hear and feel all the problems.I returned the car inside and let them know that the car was not fixed: one of the employees came out and said: calm down, I told him that Ive been waiting for almost 3 hours and the car is not fixed, he said that he doesnt care and asked:are you a mechanic? I said yes, he said get your car and get the f out and then he walked away. Mr P came to talk to me and the guy that told me to get the f out was coming, I called him by his name, suddenly he became mad and was coming towards me, Mr P stopped him twice. If he got close to me: he would force me to defend myself. I got in my car and left, probably Ill bring it to an independent mechanic to see whats wrong.

ky
Review №98

What a great experience. Quick and easy from letting them know what I was looking for to the whole close process. Casey was the best and was very knowledgeable and just all around excellent at his job. Love Toyota or even just thinking about buying one? Then definitely go to these guys and I highly recommend working with Casey

An
Review №99

Something really sad happened to me today. My money inside the armrest was stolen after oil change. I want to remind everyone not to put any valuable inside the car. They have the car for an hour for doing the service and anything could be happened. I wish the gentleman who stole my money use the money in right way, please buy some healthy good food and new clothes to your kids. God bless.

Ab
Review №100

Joe was outstanding during my service visit. I highly recommend this place if youre a Toyota owner.

Information
100 Photos
100 Comments
4.6 Rating
  • Address:700 Morrissey Blvd, Boston, MA 02122, United States
  • Site:https://expresswaytoyota.com/
  • Phone:+1 617-934-6048
Categories
  • Auto parts store
  • Toyota dealer
  • Auto repair shop
  • Car dealer
  • Mechanic
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:8:30AM–8:30PM
  • Wednesday:8:30AM–8:30PM
  • Thursday:8:30AM–8:30PM
  • Friday:8:30AM–8:30PM
  • Saturday:8:30AM–6PM
  • Sunday:8:30AM–6PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
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