Amazing natural beauty and skincare store in the beacon hill area! Great place to start or continue clean beauty - the staff is friendly and well versed in the products. The business helps people with their daily routines and supports a sustainable lifestyle.

Is there a better store in Boston for natural beauty products? Ill wait here for your answer.The refillable soaps are what keep me coming back. Pure love

I came in looking for family Christmas presents, and a lovely lady named Emily was so polite and helped me with everything I needed! If I could give more than 5 stars for her customer service I would! Can’t wait to come back!

Always a pleasant experience. The ambiance of the shop always makes me feel relaxed. I stopped by to refill my soap bottles yesterday and didnt realize how sticky/dirty my bottles were. The staff member assisting me didnt mind at all and pleasantly cleaned + refilled. Thank you!

Long story short, Im very impressed by Follains customer service and am so glad I decided to order from them!I ordered a few gifts online for delivery and figured it wouldnt be too much of a hassle since Im a local customer. Unfortunately there was a mix-up with USPS and my package ended up getting forwarded to a different address. I reached out to Follain to make sure the address was correct, and Felicia confirmed that it was, so I figured Id wait a few days and see if itd get rerouted. After a few days of not hearing back from USPS, Felicia took the initiative to reach out to me and offer to send a replacement package, which arrived two days later! :)

Great store but you need to keep your working hours updated. Came all the way over to your Beacon Hill location as it showed as “open”both on Google mapa and your website, just to find out it is currently closed. Disappointing.

Customer service needs work. I have been coming to this location in Beacon Hill over the past 5-6 years since it opened. When I came into the store today there was an employee training going on and the trainees didn’t have headphones in. When I asked for assistance I was made to feel like I was interrupting the training when the store had just openned. Furthermore I asked for assistance in selecting a new shade of makeup I had previously bought that the store didn’t have in stock. I was about to place an order with the store for pickup at a later date when another group walked in and the store attendee stopped helping me and began helping two other ladies refill their soap. After standing there for a few minutes not being helped by the other employees being trained or original woman who was helping me previously I left without making a purchase when I would have otherwise. It’s not custom to begin helping someone then stop for an extended period of time for a company that prides itself on making customers recommendations to customers on the products it sells- Covid and extenuating circumstances aside.

Literally my favorite place to spend money. I can’t ever go back to get my face/body products anywhere else. Their staff is knowledgeable and passionate about the products and their curation of products is amazing.

I’ve found some gems here, specifically the Laurel line of products. Knocking one star off due to price, but overall a lovely little spot with great, natural options. Be sure to try out the “everything” refillable soap if you live in the area!

This is my favorite store on the planet! The staff is so well trained and knowledgeable! I have always felt so incredibly welcomed here and have had MANY questions and everyone has taken as much time as needed to be sure all of my questions were answered and I understood the products. Im so careful with all the food we eat being organic and then one day it dawned on me that our skin is our biggest organ!!! Doesnt make sense to spend all that money buying organic food and then be slathering a bunch of chemicals on our skin....

This place is such a gem--I love the women who work here, the awesome products, and the classes they have.Sarah, the make up artist in residence, does monthly classes and theyre so much fun. Ive really learned some great tricks and tips! And Im not super adventurous about my make up, but I love testing things out and seeing what sticks.Ive been to some meet the maker events and really enjoy getting to know the people behind the lovely products that Follain sells.The selection of beauty products is so thoughtful. I always feel great about my purchases. I love the Indie Lee line, the Ursa Minor, the RMS beauty and make up selection, the Herbivore bath products, the W3ll People and Ilia make up. They have a nice range of prices, too, which is nice because beauty products can get crazy.The women who work here are all so kind and helpful, you ask them a question or for a recommendation and theyre more than willing to help you out and let you test things (and even send you home with testers!).I highly recommend this oasis of a shop!!

Great selection of brands and products beautifully displayed in the store. Sarah was exceedingly helpful and patient in color matching and recommending products :)

This is the best place for all natural skin care products.

Get your beauty fix