The associate (Pei) was very helpful. I needed to buy something a little bit before closing time, and so I gave the store a call. She asked what I was interested to buy and selected out the items for me, so I can quickly choose upon arriving. I had a problem with my order and she promptly followed up with instructions to send to the repair center. Very happy with the product and the professionalism of the staff.

Friendly service and knowledgeable staff. Unlike many of the other locations Ive been to they had loaner bags available and sent my bag in for repairs at no charge. Nice big store.

The staff here is extremely helpful and knowledgeable.

We went to pick up my sons graduation present that we had ordered thru another store. Granted we were not dressed to like their average customer but the sales people ignored us. We were there for a whole 10 minutes before anyone greeted us. One of the sales ladies bumped into my husband several times ; once specifically to attend to other customers that had just come in. The lady who finally helped us seemed annoyed to have to help us get our purchase. Never going back again.

It was very good shopping for me. Staff was friendly, honestly and kindly.

Nice luggage but a little beyond my price range for a carry on suitcase.

Great selections, huge variety of unique options though pricey, cool choices.

Somewhat helpful depending on staff present, clean store and cordial staff.

Love the paella and the ceviche excellent waitress

Its the place to go if you are looking for an over priced item.

Horrible Service, sent my TUMI package to wrong address

Friendly service

I liked it

Found my preferred bag