I had an excellent experience purchasing an acoustic Boston piano from M. Steinert & Sons! Len Giatas was my salesperson and he is extremely knowledgeable on pianos, plus he plays beautifully. He was really patient as I tried out different pianos and asked a lot of questions. He introduced pianos that are most suited for my need and play style. He even went all the way from Boston to Natick as there was a moving sale there. Really appreciated his professionalism and he makes it a wonderful experience for me and my husband.

We had a terrific experience visiting M. Steinert & Sons this week. Len was a fantastic source of information on the pianos, knowledgable and helpful throughout.

We got both our grand pianos from M. Steinert and both times, the experiences were good. We bought a Boston grand 178 in 2005 and they have a great upgrade program so we just upgraded to a Santos Rosewood Model A Steinway grand in September. Ive enjoyed our dealings with M. Steinert over the years and got a referral for an awesome piano tuner from them, Bill Faller, who has taken care of the previous grand and the current one. No complaints here. If you pay for a Steinway grand, you get a Steinway celebration at your home at no cost to you with a Steinway artist. Cant think of any other piano dealer that would do that.

I had a very good experience at M. Steinert. I was there to trade in a Boston baby grand that I puchased through them years ago, and wanted to upgrade to a Steinway. They were helpful in the selection of a new piano and I eventually went with a Spirio after a very fair trade, and Ive enjoyed it very much. They have tuned my pianos for a decade, and I am pleased that the first two tunings of the new piano are complimentary. They have always been receptive to my questions and phone calls during the buying process and at other times of the year when I was just calling about tunings.

You will get no response on your calls for services. Multiple calls made.

Sales person was kind, but not knowledgeable about the product. The piano was damaged on delivery. I was told they would come and fix it and tune it after one month. No call or contact. I called and left a message. No returned phone call. I finally got one of the owners on the phone. He read to me what the person who delivered the piano said. Small dent, the owner will probably forget it is there. It seems he had no intention of ever sending someone out to fix it. I got a call to schedule a tuning. The woman said she would send a confirmation email. She did not.In summary I feel like Ive been given poor information, ignored and forgotten. When one spends over $20,000 on what is suppose to be the best product line in the world and the service is worse than McDonalds it leaves a bitter taste.

The clerks are basically quite polite and kind while there were some wrong reviews so far. I could try some electronic pianos and acoustic pianos after I asked if I could do that. As someone said, some pianos are not tuned well, but I think it is not efficient for the store to always do tuning low-end model because tuning gets wrong after transportation to a customers home and I think the stores policy is reasonable. High-end models are tuned well. Note that I did not buy them, just did window shopping. As long as I did window shopping, I felt the store was good. For your information, I played following tunes as the trial, and my piano performance level is like those:- M. Clementi, Sonatina op. 36-3- M. Clementi, Sonatina op. 36-6- W. A. Mozart, Sonata K. 545- L. V. Beethoven, Sonata 20, op 49-2