I had a storage problem and could not do my software update. I called the store and told them my problem. He said come on down and I will see if I can help you. When I got there he looked at the phone for 5 seconds and said there is no way of fixing this, you need a new phone. I was not happy at all because I know that wasnt true. I went home and found out after researching how to reset my phone and that cured my problem without getting a new phone. I mostly write positive reviews but it was not right telling me there is no way of helping me and I need a new phone when I really didnt.Brian Nerger

No technicians in the store to help me with my problem. Wasted trip. And he told me he was not a technician after he did not know how to fix my problem. Not good customer service either.

I am beyond pleased about my experience at this Verizon. I went to another local Verizon prior to coming here, and I left due to much dissatisfaction. However, here at this location, we were treated with respect and Jai was absolutely amazing. He was beyond knowledgeable and helpful. He helped us come up with multiple situations and tried his best to get us the best deal. He did everything timely as well as helping other people in the store. I am beyond pleased with the service. We will be back with all our Verizon needs.

I am so grateful for my experience in upgrading my phone AND my daughters two phones. Kai was patient, explained EVERYTHING and got us several discounts I never knew existed. Such as, I’ve had Fios cable for two year and didn’t know I could get a monthly discount on my bill; and a teacher’s discount. Thank goodness I walked into This Verizon store.

My experience with Muhammad at Verizon Store was nothing short of ABSOLUTELY FANTASTIC.!He was extremely PROFESSIONAL, KNOWLEDGEABLE & ATTENTIVE. He took extra time to ensure that all of my things done right. He fixed my phone on spot. Great Service from Great MUHAMMAD

I went here at 11 on a Sunday and there was a sign on the door saying I’ll be back in 30 min. Okay fine, so apparently there was another lady there saying she’d been waiting for 15 min already so I figured only 15 min more at the most. After waiting a bit, I decided to text the guy with the number provided on the sign, and he responded saying another 20 min. Are you kidding me? This is a job, you can’t just take off when you feel like it. Also there was a snow storm coming later that day and I wanted to go earlier rather than later. They just lost my business as I went to another store 10 min away. Unbelievable.

Muhammad was so helpful! I had a problem with my email account. He could have just told me to go to the apple store,but he didn’t . He took the time to figure out the problem. He was very friendly! Great customer service! I highly recommend him

Mr. Muhammad is fantastic. He helped me with transferring from AT&T to Verizon. He was really convincing. Once you here just go to him. Once again Thanks to Muhammad

Mohammed, excellent, patient professional staff who took time to walk us and help us in this transfer and phone upgrade. Highly recommend.

Very professional and quick. Were able to diagnose the problem on the spot with my old phone and went out the way to get me a replacement phone the next day. Highly recommend.

Super helpful and patient. They make you aware of any promotions going on to help you out! Greatly appreciated and would highly recommend

Great customer service from Muhammad!! Really Satisfied

Muhammad was amazing. Took the time to go over everything for my new phone.

I had a very comfortable experience with Jessie today. He advised me on exactly what would fit my needs and gave me no sales pressure whatsoever. The atmosphere was hospitable and welcoming. I will be a returning customer for sure!

Make sure you do your research before going. This is not a Verizon Corporate store so they set their own pricing, fees, etc. Current Verizon customers should use the Verizon app to find one of their corporate stores for transparency.Was overcharged, Set-up charges and a “deposit” were not disclosed until my new phone was set up. After multiple calls to Verizon’s customer service (who are limited in the information they have access to regarding charges at non-corporate charges) I went back to the store and was given a credit for the overcharge. There is no need for a deposit on a phone you own- Verizon didn’t even know what that was.

Great customer experience! They were very knowledgeable and very helpful. They took time explaining options and walked me through using my devices. I really enjoyed my time at the store.

Came for a new phone and it was the most painless experience ever. Absolutely wonderful! They were efficient and quick. Great service and assistance. I highly recommend this location!

Looking to make a change in service and visited this location! What a gem! Great location!!! Fantastic staff! Amazing customer service! The whole process was relatively painless. Communication was A++. A really top notch location and staff -- cant go wrong here!

The reps at this location are amazing. i came in because my phone screen was not working so i got a new phone and Ashish was able transfer all my information. he spend about 2 hours with me. i want to other stores and they said they couldnt do anything for me. i would recommend this store to everyone.

JESIE IS THE MAN HE WENT ABOVE AND BEYOND FOR ME TO MAKE ME A HAPPY AND SATISFIED CUSTOMER AND HE DID ALL THAT. HE CARES ABOUT HIS CUSTOMERS AND WANTS TO MAKE SURE YOU ARE SATISFIED. I HIGHLY RECOMMEND HIS STORE FOR YOURS, YOUR FAMILY AND YOUR FRIENDS NEXT PURCHASE.THANK YOU JESSIE FOR ALL YOUVE DONE FOR ME YOU ARE AMAZING!!!!!!!!!!!!!!!!!!!!

If I can give zero stars I would. Would not price match a phone I found cheaper and couldnt explain some of the charges. The answer I got was I dont know

Amazing customer service. The only Verizon store I come to. Dhruv really took the time to answer all my questions. He was extremely patient and made switching to Verizon a very easy decision.

Ripped me off a few months ago. Pure and simple. Sold me a phone for double the price than was listed online. On top of that it had a promo to be free on upgrade.

Amazing staff and very helpful . Got new phones and they transferred my data on tobthe new phone seamlessly. Thanks again for the help . Will recommend to all .

Great store! Staff is extremely helpful and made sure I got the best deal possible for my phone. Ask for Dhruv too, he helped me find exactly what I needed

Amazing customer service. Kyle did an awesome job working patiently and diligently. He was thorough and walked us through every billing details.

My daughter purchased a red phone for me and we decided to switch from my ATT plan to Verizon. We decided to visit the new Verizon store at Chimney Shopping Center. We walked in and Drew assisted us with setting up new phone and IPad too. I’ve been to a lot of stores for help. Non of the people were as great as he was to work with. If you want great service and a patient knowledgeable person to talk with. Please visit the new store at Chimney Rock located near Whole Foods.

The most painless experience Ive had with Verizon. I thought corporate was better but they did everything a corporate store could do with much better customer service and without the wait times!

Ashish was very helpful in explaining the differences between Samsung models and was very diligent in transferring files from our old to new phones. Highly recommend.

Wow the people that work here went above and beyond to make sure my daughter has the phone she wanted and they are super friendly and helpful. I will come here anytime I need anything.

They really do not know what they are doing. Please go to the Verizon store in the mall. It took them forever and they were not upfront on the right cost. Lack of integrity and ability to do the simple job ! Stay away

Been with Verizon for 7 plus years and this was by far the best Store i’ve been to within that time span! Dhruv was extremely helpful and helped me find the right phone for me and transferred everything seamlessly. I would highly recommend this store.

Best Verizon store around. If you stop by make sure to ask for Dhruv he is the most helpful employee I have ever worked with. Cant go wrong with this place, Dhruv thanks again. Well be back.

I came in with little information about cell phones and Dhruv was able to assist me with all my questions and get me a new phone which is working great! I would recommend this store to anyone looking to buy a new phone any was very pleased with the customer service. Thank you again Dhruv!

Great service, very kind and patient staff, definitely recommended!

Dhruv was extremely helpful and courtesy, getting my new phone was quick and easy. Will definitely be coming back to for all my phone needs and will recommend to friends and family!

Dhruv helped me find exactly what i needed and got me in and out in a timely manner. He was very respectful and actually helped me save money

Had a fantastic experience! Dhruv and the rest of the staff were great, and they made the whole process feel seamless.

Best customer service that I had in a long time. Dhruv helped me with everything I needed and took time out to answer any questions I had.

My new go to Verizon! My husband and I went in to check our account and our salesman Kyle saved us money and got us new phones! Excellent young man!

First time I ever had a positive experience had Verizon. Love kyle, great kid.

The staff are Friendly and Helpful. I came in just to get info and left as a new customer!

It was great working with Kyle today! He was very helpful!

Drew was awesome! Super helpful! Much appreciated!

Great Location!

This store stay away. Horrible experience .

Great staff, great location, and will help you with anything you need!!!

My verizon