It’s decent. I went to look at cameras. Very few models on display. Almost as if they are an afterthought in the store. Maybe cell phones are ruining things 🤪

Didnt know Best Buy recycles some equipment. This saved me a lot of searching.

I love it they gave me good service..and I got a year unlimited services on any house hold computer and laptops...i recommend this store..I love best buy..10-20-21

Best location and staff are the best 🙂!Rated by your local Maryland Real Estate Agent.

Ordered a tv online with customer pickup. When I arrived, I notified them on the app. Right away someone came out to my truck, told me to pull up, and it was loaded. Just that easy.

I was extremely dissatisfied with Best Buy because I purchased 2 Surface Laptops Go, mouse and pen at the Columbia, MD Store based on recommendations from employee. When I got home the pen didnt work, I went to store in Waldorf and exchanged pen because I along with employee thought it was defective. Went home and pen still didnt work. I finally called Microsoft to only find out the pen was not capitable. I went to return the $99 pen, to be told I cant at the Bowie Store. Again no compassion, no thought to even check if pen was compatible only a statement that I could utilize my warranty to purchase another pen. I shared with her the entire process I went through, and then shared that after 2 returns, none of the stores thought of compatible issues. They then said that they would refund on gift card eventhough I had my receipt then they wanted to give me $26 for a pen that was $99 because they gave me an Mouse at no cost. The mouse was $26 so not sure of their calculations. I then said okay, let me get the mouse out of my car and return. She then said I am not sure if they can accept. I had to ask for Manager, he did allow me to return mouse and pen but for me no one took into consideration that 1 brought 2 laptops, mouse and pen that I was told it was compatible and I had to be inconvenienced 2 times and no employee ever took compatibility in to place, nor did they even look at me as a future returning customer.It showed me I was not valued as a returning customer and potential returning customer but made me feel they just wanted a sell and didnt care that the products werent even compatible.

Was helped today by geek squad and Vette at computers. Both did an excellent job! Thank you!

I get why, but the inventory here is terrible. Like any other brick and mortar electronics store other than microcenter. Electronics stores like best buy never have what you actually need if youre looking for something specific, especially if its a PC part. Youre better off on Newegg, Amazon, or online best buy. If youre going in here to shop for a general product and not something specific you can probably find something that suits your needs.

This is a prime example of how not to run a retail store. Shelves are empty, products are scattered, and everything looks dirty. I felt like I was walking through a second-hand appliance store. In-store fixtures were grimy and falling apart. Staff approach to customer service is non-existent, some weren’t even in uniform.A poor example of what the giant Best Buy used to be.There is no reason to visit this location, shop elsewhere or online.

I mean, I kind of like it when Im left alone on stores, and not bothered by sales people, but this Best Buy takes that to a whole nother lever. Dont expect much help. Most employees seem bothered when you approach them to give you 2 seconds. If you know what you want, go here. If not, pick another Best Buy.

Stopped in to pick up an online order. Good customer service. Only took about 5 minutes. In and out, just like I like it.

The most helpful place you could ever go!

We had a question about routers. We were unable to find anyone to help. We fid find the charging cords we wanted with no problem. Cashier was friendly and efficient

The internet is great for research! But, I still need to see feel touch. Still a great story!

So they lock all the stuff up meaning you NEED an associate to access anything but you cant find any associates? They are all busy. I literally cant jist grab the item myself. They are short staff what gave them three stars instead of two is that they have chairs! Atleast if your goimg to make me wait 2 hours let me do it seated.

Best Buy - Owing Mills: I was a little disappointed and a lot annoyed when I drove over an hour to pick up an open box computer with no missing part. But when I got home 3 hours later the seal box which seemed to have been so carefully packed with the best buy seal tape DID NOT have ANY accessories. No plug, no books, nothing except the partially charged laptop😤. I called the customer service they indicated they couldnt do anything and I would have to call the store (where no one answers - thats how I got to her in the first place). So she suggested I go to the store closer to me for assistance. Well I did go to the one closer they attempted to call the Owing Mills store and after being on hold for over 15 min someone finally picked up, at which point the owing mills attendant tells the Bowie customer service personnel to tell me Id have to drive back to Owing mills to resolve my issue. 😳Well I have the laptop, I have since purchased a plug from Amazon (who has never failed me) and I guess Ill have to live with anything else that could or should have been in the box. Got warranty info (which we brilliantly looked up thru research on the product and product #) smc🙁...a least I was able to register it.

Great Job. Manager honored a posted price that was not updated. Great job

Brandon was an excellent salesperson. Both knowledgeable and friendly he helped me find the perfect items. A+ service

The staff at this store are outstanding. Its clean and organized.

Amazing staff very understanding I have been going here for years

Very knowledgeable 📚staff and the manager was so helpful to my inquiry 📌

We were met with awesome customer service as we were able to purchase what we needed and also what we wanted!!! Thanks Best Buy for being the BEST BUY AROUND!!!

Clean an organized with good service.

This is a no go. I called in to ask if they had something. They said they did. But when I got there they were clueless. Prices are high. Was hoping prices were high because high ticket items can be bought with instant demand. Went online. No help, just wild goose chase and catching every store location in chain of lies. SCREW BEST BUY!

In a time when things are just all over the place, people are fearful of each other and in-person customer service suffers. I found the little cove where customer service still exists and the associates actually care. Between the Best Buy in Bowie and Woodmore, I appreciated everything the associates did to come to my aid. I never had to ask for a manager because inquiries were made on my behalf before I even knew the problems. Really appreciated the lack of run around, thank you!

The best buy in bowie is awesome. Very helpful employees. I drive here instead of wasting my time at the waldorf loaction.

The store is clean, and little staff present was friendly, but there are not enough staff to assist the customers promptly.

Poor service, my Tv was mark pickup by employee nobody inform me about that mistake and now I m waiting for my refund more 12 days no status.

Scam, horrible customer experience and misleading information given.

Nothing special. BestBuy as usual. Checkout is a bit odd probably due to far less staff in store and COVID protocols. Very few monitor options in store for extended displays.

Excellent store. Even better customer service!

Bought a new television. Salesperson was able to discuss pros and cons, unhurried, with a unique to Bestbuy model on display.

It is best buy...enough said

Very welcoming and homely.

Witnessed a staff member here accosting what appeared to be a disabled, older gentleman using a walker. This was while I was waiting (for what ended up being more than 30mins) to get help buying a computer. My first and last time at this location.

Nate it is efficient!!! good service he is in the computer department continues to do so great!!!!

First Best Buy I have every been to that would not price match Sams Club & Costco. Straight told me No, that too much of a discount. Thats the point! I have memberships there so price match for the business. Left without buying the product and will probably never return to this Best Buy. I know the one on Columbia & Hanover match Costco.

Customers service was very helpful and patient

Experienced and helpful personnel. Clean and well stocked store.

There were at least 15 employees milling about the store, not one check out station was open. When I asked an employee about it, he directed me to the customer service line where only 1 person was working. This store lost my business and any friends business going forward.

Free masks @the door. I love a retailer that makes safe shopping easy during a pandemic!

Good place and clean. But, not a lot of items are in stock

Kimberly was extremely helpful and cheerful, even though I was not purchasing anything. She answered all my thoroughly.

The site is clean and easy to get in and out.

I got what I needed, but in the middle of the sale the manager switched employees around because the person watching the dishwashers didnt know how to answer a customers questions. So the guy I was talking to in the tv department was apparently more qualified to answer questions about dishwashers than to finish taking me about the TVs I had questions about. I bought the tv the first salesman suggested but struggled to pick it my second one as the sales person they took out of dishwashers also did not know much about TVs. They were nice enough and friendly but not knowledgeable about the product and I had to take the lead on my own sale and find what deals were available on Memorial Day Weekend. Seemed very unprofessional by management in my opinion.

Bowie BestBuy had super customer service. The young lady at the entrance was so patient and professional with us all despite having a ton of people waiting to be seen. Rochelle, who helped us with our purchase, answered allllll our questions with care, attention, and full service of customer service excellence. appreciate it.

Good customer service. Worked on my laptop and finished ahead of time. I was pleased.

The store was neat, good customer service experience.Got all the appliances l was looking for with less stress and l am very happy.

What can i say its Best Buy ! Great customer service ! And amazing products !!

Why is it always hard to find an associate in the computer section, then if theres someone its only 1 person 🤔. Can we get some or more blue shirt assistance please...and thank you.

A little short staffed, but nice staff and helpful.

I own a C5 Corvette, I tried to get a stereo system which was out of stock, I tried to purchase the harness for the stereo but it was also out of stock. Bummer! The salesperson tried his best to no avail.

I drove 16 miles to Best Buy twice trying to have the in-line fuse in my Bose Wave Radio replaced. The first time I was told the appointment I made over the phone was never entered into the computer so I had to make a new appointment and come back next week. The second time I was told my radio was too old to bye repair. They could have told me that they would refuse to repair the radio the first time I drove to their store. I still have the radio. I do not have any reason to return to Best Buy ever again.

Great store, great service. Brian was extremely helpful and knowledgeable about differences between 4k and 8k tvs. Also well versed in audio receivers and speakers. He and Beth made my trip to Best Buy a pleasure.

This is a smaller store. Nice. Clean. Great staff.lota of space for a long line and social distancing.

I don’t think I’ve been in and out of a store this fast. I had an idea of what I was looking for when I walked in and was offered help as soon as I walked in. They showed me what I was looking for while also giving me other options in my budget. Ultimately I walked out with the TV I needed and had a fast, customer friendly experience.

My husband and I love this place a lot.

I like it because its conveniently close to home. But if I have time, its not my first choice. Gotta catch associates on good days. Theyre Excellent when you warm up (Ah todays youth) Could use older associates who are more people savvy.

Very friendly and helpful staff.

Service at Geek squad counter horrible. One of the sales managers helped me, extremely rude.Never going there again

Its Best Buy. It does what its good at no matter what location I visit. What more can I say.

I was provided excellent service while trying to purchase a Ring system.

I was amazed with how the here are welcoming and ready to assist you, theyll make you comfortable. Awesome

Customer service representative was fantastic in helping me place my order. All of the staff were very professional.

They didnt have any iPads on display when I visited

Their process for curbside pickup during coronavirus was very effective, efficient, and safe. Stayed in the car, easy check in, they found my item easily and very quickly. Back on the road in no time with no risk. Staff was professional and friendly.

Had what I need, but no Associate would assist me in locating the product. I was just told over there near that area. The store was not busy two to three Associate were standing around talk or reading something.

Horrible customer service experience today. Note to customer service rep, if you dont want to help the customers consider another profession.

Serious lack of staff, both for help and checking out. Once I got help, after 15 minutes, salesperson couldnt have been better. I

I was there in this location yesterday for customer service to upgrade a TV. A female at the counter refused to provide service and she was rude and she was ignoring me and showing a face & rushing on me. I had to go to another location for a better service.

I Love Best Buy because of the excellent customer Although they didnt have what i was looking for.Its the good experience I received at the Best Buy in Woodmore shopping Center. That has me returning each time

Sad that this store still treats its customers as a bother instead of the reason they are in business. Staff standing around chatting with each other instead of helping customers always amazes me.

Customer service was horrible... the girl at the register was rude... it has definitely changed.

Tried to find a simple microphone for internet meetings. I am not going to spend $60+ on one for recording purposes.

Great service and support.

Best Buy gets crowded after noon. So social distancing and only a certain amount if customers are allowed in the store during those times. There is also the option of ordering and paying online, and contactless pickup.

Visited yesterday and the worker was extremely knowledgeable and helpful with the product I was looking for. He recommended another Best Buy location that would better be able to service me and gave me information and price matching - something I wasnt previously aware of.Only reason this isnt 5 stars is I tried calling multiple times on two days and didnt get an answer. Otherwise fantastic store! 💯

They are short staffed a lot now days. Not lots of items in store now days. But they do price match.

For a first timer going in this store, be sure to give someone your wallet or purse. Lot lots of items can be found here with great pricing too. However they dont do T mobile plans at this store.

Purchase item online and did a curb side pick up. Received my item in less than 5 minutes, back on the road. Didnt have to leave vehicle, very nice feature.

Went to the Geek Squad. Best experience I have ever had. They are very good and are human!

It took 2 hours to pickup a television...

Good customer service. After visiting several other stores Best Buy had it. I left very happy. I got personal one on one assistance. They had hand sanitizing stations and practiced social distancing

The rep was very knowledgeable and patient. However customer service rep was slightly rude. This location can be really great if they can only work on their customer service skills.

Store is definitely understaffed, it was hard to find assistance when engaging with merchandise.

Really bad costumer service. They have a bunch of employees standing around while only 1 service line open. The manager addresses you in a way that makes you want to put her in her place as soon as she opens her mouth. They ordered the wrong MacBook the first time I went in, then when I went back and asked for my money back, they allowed me to walk away with $199.99 less then what I had pay, for not doing the job correctly. I went back to the manager and she simply said “oh yea they didn’t reimburse you the Apple care back.” Very nonchalant and unapologetic. Piece of advise don’t work in customer service if you don’t like dealing people.

Nice selection of merch!!👍

Most best buys have many employees wandering around to help. This one felt a bit dis organized and I wandered around for like 15 minutes before I found the product I wanted. I then had some verification questions but there was no one around to ask. I dont feel like walking all the way across the store to customer service to ask a series of questions on which product to buy (then returning to the product and trying to decide which one fulfills those requirements).Overall this Best Buy was nothing special.

Nice staff.

Everythings up and running like before covid.

Couldnt get any assistance so I left.

This location seems to be better than the Lanham, MD location. Im going to start driving out to this one in hopes of better customer service. At the Lanham, MD location they begin ever sentence with Sorry Sir. I will report back at a later time on how the services are here.

Horrible customer service, long wait lines ! Never come back here again!!!!

If I could give a zero I would. Worst customer service ever...its no surprise from the staff If the manager Evyn W. Behaves as such, whats the expect a thing of the rest of the staff.

Its well worth your money to buy the Total Tech service, that is offered. Now, I buy all of my appliances, TVs etc, from Best Buy. I know the Total Tech insurance, that I bought, has me covered!

Was a standard BB but sold out of a lot of things

Thank you teshika for being a human .

Beat down by COVID-19!

What Mother wants. Mother gets. 🥰

Very helpful staff even during covid-19.