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Bray & Scarff
3801 Evergreen Pkwy, Bowie, MD 20716, United States
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Bray & Scarff
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Ma
Review №1

Jeff Neal made this experience easy! Lets face it, does anyone really WANT to go out and buy a washing machine? Of course not, but appliances are necessary. The key is to purchase a machine that suits the needs of the people who are using it, and Jeff does a fantastic job explaining all of the features of each appliance so that the customer can make an informed decision. There was no pressure, no big push to purchase one unit over another, just an explanation of the features of each machine.We have some upcoming appliance purchases, and we are absolutely going to visit Jeff Neal at Bray and Scarff in Bowie. He provided the best appliance shopping experience we have ever had, and we are going back!!

Li
Review №2

I had ordered a dishwasher from Best Buy in June and it was supposed to be delivered in September. When my appointment was rescheduled to November, I decided to look for another place to buy the dishwasher. I called Bray and Scarff and talked to Tommy Yuhas. He was very knowledgeable about the product line and within no time I was able to order a comparable dishwasher that was delivered and installed within the week. I will definitely choose Bray and Scarff for my future appliance purchases.

An
Review №3

I went to the Bowie, MD store location to purchase appliances for my kitchen remodeling project and was extremely pleased with the service received from Butch Affeldt. He listened to what I was looking for and provided me recommendations that were spot on with what I wanted. He was very knowledgeable of each product and current specials.I must admit this was my second big purchase because I remodeled my kitchen in my primary home. Because of the service I received then, I personally requested Butch again. I must say the pleasant and helpful environment at the store is the norm.

Ma
Review №4

Our experience with Jeff Neal at Bray and Scarff was the best we’ve ever had purchasing appliances and we needed 6 of them! While Home Depot and Lowe’s couldn’t help us, we completed our purchase with Jeff in less than an hour. Such a huge relief! Jeff has maintained contact through the deliveries, is extremely professional, helpful and patient. Thank you so much Jeff!

Ch
Review №5

Buying a warranty is a waste of money. We spent $1,500 on a 5 year warranty. Oven door broke. Told repair exactly what was wrong. Couldn’t schedule a repair visit for 2 weeks. Had to order parts. Parts came in a week. Have to wait another 2 weeks for repair visit date. Outside of Bray and Scarf, parts available for online delivery in 3 days and repair person next day. Lesson: don’t buy a warranty.

de
Review №6

Purchased appliances this summer. Minor problems with one delivery date. However Salesman Butch Affeldt was fantastic starting with discussing pros and cons of different brands; availability for significant rebate opportunities; while addressing the delivery date issues. Deliveries were easy and the installers experienced. Very pleased with overall experience. Would recommend Butch and Bray And Scarff Bowie for appliances.

Ch
Review №7

Bray and Scarff recently installed a replacement double oven in our home. Bruce Affeldt was very helpful in choosing the appropriate replacement and following through with the process from start to finish. The oven was installed in the same location as our old oven and the size was adapted with matching trim to completely cover the former opening. We were very pleased with the entire process and the communication with Bruce during the delivery and install process.

Lu
Review №8

Butch was wonderful to work with! He was very patient and provided a lot of helpful information to me as a first-time appliance owner. Will definitely be visiting him again.

Br
Review №9

Bray & Scarff of Bowie provided excellent service in replacing a microwave that was under warranty. Butch Affeldt was diligent in keeping me informed on the status of the delivery and ensuring that I was extremely satisfied with the experience. I recommend Butch and Bray & Scarff for all your appliance needs!

LB
Review №10

Our sales representative Butch Affeldt. Is always thorough, efficient, and a pleasure to work with. He always has a solution to our needs and is quick to resolve any problems that may arise. He is our go to guy for my company when we are procuring appliances for our properties. Thank Butch!

SU
Review №11

Mr. TyRon K. Barnett provided Exceptional Customer Service during the recent purchase of a new washing machine! Most importantly… Mr. Barnett independently provided technical details of the machine’s operation so we did not have to read the manual before using. This is so far above the norm in today’s environment!Mr. Barnett possesses All of the outstanding qualities of a high performing Salesman and is a superior role model for junior colleagues!!

Se
Review №12

Butch provided excellent customer service throughout the whole process from recommending our appliances to quick deliveries. Thank you, Butch! You’re awesome!

Ar
Review №13

We appreciate the support we received from Butch Affeldt with Bray and Scarff in selecting and purchasing our appliances. We bought 6 major appliances and we are very happy Bray and Scarff customers. Thanks

Da
Review №14

Butch Affeidt, was awesome to us we built a costume house and Butch helped us make all of our decisions on all of appliances in the whole house we could of asked for better person. He is a awesome person I couldn’t have asked for a better salesman.

Br
Review №15

We initially went to Lowes where we were pretty much on our own with one product or another and price was all we could pay attention to with very little guidance on how the products differed. We were in need of a new washing machine and my younger wife had researched how the front loaders were better for various reasons and I naturally resisted because the only washers I have known for 40 years have been top loaders. All I could do is look for a reason why making any change would be a bad idea. The person we worked with at the Bowie location, Raymond Affeldt was so knowledgeable and helpful that both of our concerns were resolved and we made a purchase we are happy about. He did not try to march us toward a more expensive product, he did the opposite and distinguished the price difference between what we have been talking about for several minutes vs the previous model. We ended up upselling ourselves on the even more recent model because we were so understanding on what was what on the costs of things and what we would get for the difference. We are quite likely to go back for other household upgrades. They help you to find what will solve your problems and feel good about it vs the big box stores where you buy what you buy and you hope it works out. Very happy with this experience. We were arguing in the car before our visit about top loading vs front loading and both wrong on some things. After this visit we are both very happy with our selection and thankful. 5 stars

Ba
Review №16

I had the pleasure of working with Bray and Scarff when all of my kitchen appliances began to fail recently. Butch Affeldt was the salesperson who contacted me to assist me in my appliance purchases. He is a five star person in customer service. He was responsive every time I contacted him. He took time to listen to my concerns and was most helpful in my final selections of a wall oven, a cooktop, a microwave, a dishwasher, and finally a refrigerator. He kept his word on delivery dates-- a big plus. I would recommend him highly to my friends looking for top notch customer service as well as recommending the right appliances according to your needs. He is a winner.

Di
Review №17

Butch is very knowledgeable about all the appliances that we have purchased over the years. He not pushy and listens carefully about our needs before showing us options.

mo
Review №18

Butch Affeldt provided excellent service during the sales process. He was personable and answered all our questions.

An
Review №19

We are very happy with our new appliances! Our sales rep, Tyron, was very friendly, knowledgeable and patient. Overall an excellent experience:)

Pa
Review №20

I have found Butch and the Bray and scarff team to be very helpful and professional, unlike the big box stores. I would definitely go back to them for my next appliance purchase.

Ja
Review №21

Butch A has been helping my grandparents with all their appliance needs for a little bit now and they are super happy with his service! He has been patient, kind, helpful, and knowledgeable on all matters appliance! They bought their stove from him right before Thanksgiving a few years ago, saving our family holiday dinner, and because of his exceptional service, they just bought a new washer and dryer! He has made the process so easy for them and we are beyond grateful for his expertise!

El
Review №22

Butch is amazing. He is so patient and knowledgeable. We kept changing plans on him on a tough job with a limited footprint - it was tricky but he is so accommodating and flexible and friendly and an all-around great person to work with. I would recommend Butch to anyone.

am
Review №23

Came in today with my family looking for a new refrigerator. The African American man with the dreadlocks was behind the counter and never greeted us. No hello, no goodbye, no let me know if you guys have any questions….NOTHING. We saw I refrigerator that we liked but will NOT be purchasing it from this place. I refuse to spend my hard earned money in a place that lacks adequate customer service.

ma
Review №24

I am a repeat customer of Bray & Scarff particularly Butch Affeidt. We always get five star treatment and constant communication as to the delivery timeline for every purchase. Butch takes the time to go over the product and our options so we make the best decision for our needs. Great product, Fair Prices, Fantastic Service which is why I’m a long term Repeat customer

N
Review №25

Butch Affeldt provided awesome service with the purchase of my new washer and dryer!

el
Review №26

Great customer service. Great quality products

De
Review №27

Butch Affeldt did a fine job under difficult circumstances. He identied the model of refrigerator that met our requirements and had it properly installed in spite of covid-relared delays. He kept us informed with respect to the status of our order.Carol Barthel

Vi
Review №28

I was in desperate need of a cook top and couldnt come into the store. Brian Affeldt was able to assist and have delivered the perfect replacement. Brian, I commend you for your expertise help and your excellent customer service.

Cl
Review №29

Butch Affeldt was a great sales person. I told him just that I liked the GE Cafe brand and he picked out wonderful appliances for me. I was very pleased and it was a pleasure working with him.

De
Review №30

When I arrived Butch Affeldt greeted me. He listened to my priorities, helped me select the washer for me. A no pressure sale—he provided a printed out of the machine I was considering. The following day he contacted me with information /Tyron processed it and my machine was delivered in just a couple days! He was outstanding! It’s refreshing to have such professional, reliable, and pleasant sales experiences. At competitive prices! I highly recommend Butch and the Bowie Bray and Scarff! You will be glad you did.

Ju
Review №31

These guys are a joke!! I bought a 1600$ kitchen aid cooktop for my mom as a Christmas present. It was installed 10 days ago and looks over a year old. Now bray and scarf says it’s my fault. No customer service!! Buy Lowe’s or Home Depot. You get a better deal!!

Sh
Review №32

Wanted to thank Butch Affeldt and team from the Bowie office. Burners were failing on old stove and given the order and production backlog it would have been months waiting. Butch was able to locate the desired replacement model and had it delivered weeks before an earlier estimate. Finally when unit arrived he helped square away the delivery rebate. This is the type of customer service that will bring us back.

Ca
Review №33

Butch Affeldt was the best sales person we’ve ever had. He was so helpful to us in picking out the best appliances for our project. He is very knowledgeable and explained everything really well. He even told us about all the rebates being offered at the time. The kitchen remodel turned out amazing. Thank you Butch!!

Vi
Review №34

I dont write reviews very often, but felt compelled to write this one due to the very pleasant experience I have always had in dealing with Butch Affeldt at Bray and Scarff in the Bowie store. Every time I have needed an appliance Butch has come to my rescue – I know that I can depend on him to help me make the right decisions for my house. He truly looks out for his customers. Bray and Scarff is lucky to have this professional! There are Bray and Scarff stores closer to me but I know I can depend on Butch so it is worth the extra travel time to go to the Bowie store. Because I know that I can depend on Butch’s wisdom I am now planning on remodeling my kitchen. THANK you BUTCH!!!

Ma
Review №35

Butch Affedlt is a great salesman! He helped me with my purchase of a new refrigerator over the phone because I didn’t want to go into the store. He explained the differences between the refrigerators that I was interested in and gave me enough information to help me make a decision. He told me he had to check the warehouse to see if the refrigerator I wanted was available. He checked and personally called to let me know it was there and arranged for delivery. The delivery went so well with the delivery team being so professional wearing their masks and explaining how to use the refrigerator. I love the refrigerator, thanks to Butch!

Le
Review №36

Butch worked with us to provide the appliances we wanted in a time frame that worked for us. We appreciate his efforts.

Je
Review №37

Butch Affeldt was the best salesperson I have dealt with. He was very professional and patient with me.

Jo
Review №38

Just wanted to take a moment to thank Butch Affeldt for his great customer service and support while purchasing our new convection oven/stove. He answered all my questions and provided assistance with my rebate inquiry. I would buy from Bray and Scarff again based on this experience.

Be
Review №39

Butch was very helpful and professional. He made the best recommendations for me. I will continue to work with him at Bray and Scraff for my business and personal properties

Sh
Review №40

TyRon was amazing to work with despite Whirlpool and their inconsistent delivery timeframes! TyRon not only kept me in the loop monthly but he also provided alternatives to my previous purchase! He was never rude! Always accommodating and very professional! It was a pleasure to work with him!

Fr
Review №41

Butch Affeldt provided excellent customer service.

An
Review №42

TyRon is a great sales person and has been able to answer all of my questions and concerns. He was able to direct me to exactly the appliances that would best suit my needs.I highly recommend Bray & Scarff - and great job, TyRon!

Do
Review №43

Recently purchased my Kitchenaid appliances from Bray and Scarf. Butch Affedlt was very knowledgeable and attentive during my remote shopping experience. I love my new induction range, side by side fridge, microwave and dishwasher!

Ja
Review №44

This is a great appliance store. The salesperson Butch was very kind and knowledgeable about the appliances. He takes time to discuss what you have, what you need, how you cook and uses this information to assist you with your selection for new kitchen appliance. I am very happy that I met Butch and I would recommend him to anyone looking to update their kitchen appliance! What a beautiful Kitchen and exception GE Profile Appliance I purchase with his assistance. Weather you are a Chef or a novice in the Kitchen, Butch will help you make the right choices!

Pa
Review №45

My salesperson was JEFF, I purchased a microwave/oven. I am very please with my purchase. My replacement is an upper oven with a microwave/lower oven. Excellent customer service throughout ordering & to delivery. Everything was done by telephone. JEFFS customer service was outstanding/exceptional. From now on, I will purchase any appliances from Bray & Scarff. I have a new salesperson, JEFF!

Ir
Review №46

I purchased two washing machines and a dryer from Mr. Tyron Barnett at Bray and Scarff. He provided me with excellent customer service. He is professional, friendly and.patient. He is also detail-oriented and always willing to help. He anticipates my questions and has the amswers befote I even ask. He had the dimensions and printouts ready for me that helped me make sure everyhing fit in the space I had. I highly recommend everyone go to him. Thank you.

Er
Review №47

The Bowie location was very friendly my salesman Butch was knowledgeable in all areas. We went into the store to purchase a washer & dryer, do to salesman Butch professionalism & knowledge we also purchased a above stove microwave and a knew stove top.Butch affected us in a way we we will never shop any where else for our appliances. We also told our family and friends about our experience . Thank you, Butch!!

J
Review №48

Butch Affeldt was a great help when I purchased my kitchen hood and fan from Bray and Scarff in Bowie. He explained the process and communicated promptly and clearly throughout! When I had questions after the purchase, he continued to be responsive and helpful. I will definitely look to Butch at Bray and Scarff for future kitchen and bath remodeling services.

Ja
Review №49

Butch Affeldt provided us excellent service and support. We called him a week before Christmas about our fridge not working. He helped us select a new one and coordinated to have it delivered Christmas Eve which we greatly appreciated. I definitely recommend buying from Bray & Scarff... make sure you ask for Butch!

Cr
Review №50

Butch provided exemplary service when I reached out to Bray & Scarf online. The dryer I wanted wasn’t in stock but Butch showed me an alternative model that actually had some additional features. The entire transaction was handled remotely. I couldn’t be happier with the purchase. I would definitely recommend Bray & Scarf and especially Butch for your next appliance purchase.

Ro
Review №51

Butch Affeldt patiently answered all our questions about the appliances despite being very busy during the pandemic. He always returned our phone & email messages. Our family has been buying our appliances at Bray and Scarff for decades. I highly recommend Butch Affeldt as an honest and helpful sales man.Ron & Debbie

ma
Review №52

Butch Affeldt was tremendous throughout my entire purchasing and delivery process with Bray and Scarff! He made great suggestions for the item that I purchased and explained the different features of various models. He also maintained a constant dialog with me to coordinate and schedule the delivery of my appliance.He is a great example of excellent customer service and professionalism!Maurice Swinton

Ma
Review №53

I needed a dishwasher and came in one evening. Butch was very helpful in listening to my wifes desires for the dishwasher and helped us find models that met our needs. He also was very helpful at obtaining financing and ensuring prompt delivery and installation

Ji
Review №54

We recently purchased our second and third appliances from Butch Affeldt. He educated us on the options, set appropriate delivery expectations, and kept us up to date on the COVID changes. Because of his knowledge and experience, we got exactly what we needed for our freezer, range, and dryer. We will return to buy from Butch again, for sure.

Mi
Review №55

Butch was very knowledgeable and very helpful in our selection. Hes excellent.

An
Review №56

Jeff Neal at Bray & Scarff is our guy for life!!From the time we walked into B&S with no idea of what purchasing a refrigerator entailed, he was the model of professionalism.We didnt purchase until a month later, but he made sure we left the store well prepared to make a decision. And, when we reached out, he made the process seamless!!

Ca
Review №57

TyRon Barnett was the best. I was able to purchase a dishwasher sight unseen. It was exactly what I wanted.

Ca
Review №58

My son and I came to Bray and Scarff to look at the Jennair cooktops. It was time for our cooktop to be replaced. Butch was the first sales associate to come an assist us. He was very friendly and showed us a couple of different models. He explained everything throughly, and answered all of our questions. We told him we would think about it. We decided on a cooktop, and he explained every aspect of what we needed to do… pictures of the entry to the house, parking, kitchen area and the electrical panel…etc. Butch explained everything so well that I didn’t have to ask a lot of questions. He was precise about the time frames of delivery and everything. I was in a hurry to have the cooktop installed, because I had family coming from out of time. He even went over the rebate paperwork with me step by step, because he said it was confusing to the customers. He sent us a thank you note after installation. Butch is a great salesman…there should be more like him. You don’t find that much anymore…sadly.Cathy Garcia

Ti
Review №59

Previously had 2 GE ovens delivered and were damaged. So I went to Bray & Scarf looking for the same GE gas oven. Butch Affeldt came over and assisted me. I explained what I needed and my time frame. He informed me they had what I needed and it could be delivered within the week. So he emailed me a quote and that was it. Everything was too easy. Thankfully it all worked out. Butch kept me in the loop to verify delivery and followed up. Thank you Butch and Bray & Scarf.

Ch
Review №60

I went to Bray and Scarff in Bowie, MD to purchase a washer and dryer that I had my eye on since the pandemic began last year. From no matching sets to no availability at all, I gave up on upgrading these. In February, I happened to do a search and found that Bray and Scarff was the only vendo that had the exact models, color and the lowest cost than any of its competitors. I pretty much ran to Bray and Scarff and met Bruce Affeldt! He directed me right way to the models, which were right there in the storeroom. He got me all squared away, including walking me through a the rebates AND I was able to them delivered and installed in less than a week!! If you ever find yourself in the Bowie Bray and Scarff, ask for Bruce if you want superb customer service!

Br
Review №61

I ordered online on a Sunday evening and got a call from Butch just a few minutes later making sure I knew about shipping delays and that I got the right installation kit. When the delay was longer than expected, Butch called to offer the product in a different color, which theyd just gotten in stock. I wasnt expecting the personal communication following an online order, but I really appreciated it nonetheless, especially on such a big purchase as a major appliance.

La
Review №62

Butch was very helpful in finding an available gas range for our kitchen. With limited supplies due to COVID, he went above and beyond to ensure we received a range that matched our other appliances.

Ma
Review №63

I have been trying to purchase a GE 14 cubic inch freezer since early August and there was no availability. One company actually told us it was in stock and that it would be delivered within a week. Each week I had to follow up to find that it was not in stock Yet as they had said. They continued to tell me it would arrive shortly. I cancelled my order on Monday and contacted Bray and Scarff who not only had the freezer in stock, but are delivering it within 2 days of ordering. Butch was awesome, he was responsive to me and handled my order quickly and with knowledge and professionalism. Bray and Scarff you have come through and it has been a pleasure working with an amazing sales person.

As
Review №64

I was referred to Butch by my parents. As they said, he was responsive and helpful. Dont find that in customer service often anymore.

Be
Review №65

Butch Affeldt did a great job helping us pick our new wall oven. Super easy process. Great product

El
Review №66

Butch is great, he knows all the brands and features to help you get the right appliance for your needs. He is not high pressure, just helpful.

Ma
Review №67

Butch Affeldt was the best sales person weve ever had, he made the COVID purchasing experience absolutely seamless & we cannot thank him enough for his knowledge & support!!

Li
Review №68

Butch was very knowledgeable and helped us select all new kitchen appliances. He answered email follow up questions promptly.

Ca
Review №69

So happy I bypassed the big box stores when I moved into my new home that didn’t have a washer and dryer. After performing my own research, I had my appointment with Butch, who helped me narrow down my options. They were out of the dryer that I wanted, but he called me a few days later when it was back in stock.Delivery was flawless. My home has a narrow door and staircase and the guys installed the units with no problem, set them up and tested them.Butcher up with an email reminder about a rebate I didn’t even know I qualified for. Another win!!Will definitely go back to Butch the next time I need an appliance.

An
Review №70

Earlier this year my GE Profile gas cooktop failed when the knob of middle burner got stuck while in use. My only recourse was to shut off the gas and unplug it. Butch came to the rescue when he identified a premium Monogram in their Laurel warehouse. He reassured me he could have it permitted, shipped, and installed within approximately one week. Every national brand I contacted gave me delivery windows no closer that two months out. Butch is both a customer service and subject matter expert. Call him up. Hell take care of you.

Ro
Review №71

Thank you Butch Affeldt for the great customer service.

Se
Review №72

This is the second time Ive had the chance to work with Butch Affeldt from the Bowie MD. store in the last 2 years. He was just as helpful and knowledgeable this time as my first experience. I could have saved a little money at the big box stores but chose Bray and Scarff again because I was so appreciative of the excellent service I always receive from Butch. I highly recommend him and the store for anyones appliances needs.

Ma
Review №73

Jeff Neal was very helpful in helping me select a refrigerator that I desperately needed. Although I had done some research, Jeff Neal was able to hear what was important to me. He guided through the products at your store and I was able to select the one that best fit all my needs.I could have purchased the same product from a different vendor but Mr. Neal pointed the advantages of purchasing from your store.Mr Neal gave my excellent customer service and he followed up in a timely manner.I would recommend him to my family and friends!I received my fridge with a scratch on the left freezer door and a scratch on inside right wall.I received it late in the day. I paid for a new undamaged product not a damaged item from a damaged used store.After talking with James Spinner in delivery he took control of the issue and it was satisfied the next day!ThanksMs. PageGE Cafe

Ro
Review №74

Butch was very courteous and professional. He was quite knowledgeable about the product we were interested in. We would highly recommend his service to anyone.

De
Review №75

Butch Affeldt helped made our buying effortless from ordering to set up and removal off our old appliance. The service was excellent.

Fa
Review №76

My Salesman was Jeff Neal, and he provided me with excellent customer service! He was prompt in providing price quotes, work patiently with my daughter and I to ensure we fully understood the details of the quote, and made sure we received all applicable rebates. He was responsive and prompt to emails and voicemail. I highly recommend him if you’re a novice and unsure of what you need, or just some looking for good Customer Service.

Lo
Review №77

Shopping and ordering experience was amazing! My Salesman Butch Affeldt was the best sales person weve ever had and made the experience great!

De
Review №78

We had a great experience shopping at Bray & Scarff for a stove and microwave. Our customer service representative, Butch, was very knowledgeable about both the different manufacturers of the appliances, and the features of the appliances themselves. He thoroughly explained the warranties and rebates available. His friendly service made shopping for the appliances enjoyable. We will definitely be shopping there again!

Pa
Review №79

Butch was probably one of the most honest and helpful salesperson I have encountered in years. I have told many people about my positive experience at Bray & Scarff and I won’t hesitate to make them my first stop when appliance shopping.

Ke
Review №80

First-time buyer from Bray & Scarff in Bowie. The rep, Butch Affeldt was very helpful and knowledgeable of their product offering. He provided clear instructions to receive a $50 rebate too!

Ka
Review №81

Jeff Neal is such a great salesman. I was lucky to have been there when Jeff was there. There was no pressure to buy but Jeff helped with the appliance selection process, even after I had spent days and hours researching. Jeff made it easy. I only wish that I had started the process to replace my range with Jeff, it would have saved me a lot of time. And this store offered the range that I bought at $100 lessthan the Lowes/Home Depot.

Ji
Review №82

Weve purchased two kitchen appliances from Bray and Scarff and couldnt be happier. I particularly appreciate the option for a video appointment so we dont have to go into the store.During our most recent purchase, we talked to Butch, who helped us choose an affordable dishwasher. He made a great recommendation and scheduled the installation for a convenient time. Kevin, the installer did a great job as well.

Mi
Review №83

Jeff Neal was great to work with and showed great knowledge of the products and services. He really laid out all of our options and allowed us to make an informed decision. Lastly he was very pleasant and cordial which made the buying experience overall very easy.

Ba
Review №84

I called the Bray and Scarff in Bowie Maryland. Jeffrey Neil, one of the appliance specialists, answered all my questions. We set up an appointment for me to go in. I needed a new double oven wall unit, as mine had stopped working. During my appointment Jeff gave me all sorts of information. He was able to see what features I needed and what I wanted. He gave me information on two different double ovens — one more high end the other one a lesser cost. I went home and read through the materials. I scheduled one more appointment. Jeff answered all my questions. He listened and offered further explanation. I made my decision. Jeff was easy to talk with, he answered my questions and provided solutions without being pushy at all. I’ll be going back to Jeff to get my refrigerator replaced soon! Thanks Jeff!

El
Review №85

Hi - from the moment I first spoke with TyRon over the phone about my desire to purchase a specific appliance brand, he provided his expert knowledge about that brand and how the features I was looking for would complement our new kitchen remodel. He then reached out to follow-up about Bray and Scarffs Labor Day sale as he promised. I am incredibly pleased about having TyRon as my salesman. Hes proven to be a gem of a person and extremely knowledgeable about the companys line of products. I look forward to him helping me with the purchase of a washer and dryer for our daughter. Thank you TyRon for being such an asset to the Bray and Scarff team and how fortunate I am to have you helping me!!

ca
Review №86

I needed a appliance and Butch Affeldt worked with me to ensure that I had the right one as far as measurements color etc. He made the shopping experience a very positive one.

Ti
Review №87

I bought my first appliances at Bray in 2005. When I decided to upgrade my refrigerator, I just called Butch Affeldt and told him what I was looking for. We went back and forth through several different models. Done. Right fridge and price was right in line with box stores. Delivery team was professional and friendly. Keep folks like this thriving!

SL
Review №88

Butch Affeldt did a great job of helping with our order and keeping us up to date on delivery dates.

Ra
Review №89

We purchased a dishwasher at Bray and Scaeff. We purchased all of our appliances there. Great Service!Butch Affeldt was awesome.Thanks for another great service/ sales experience!

An
Review №90

We are very pleased with our purchase through Butch Affeldt. He was very helpful and able to get our oven delivered quickly.

na
Review №91

My experience was fantastic! Butch was great. My refrigerator died on a Thursday and I needed a replacement as soon as possible. I was not able to go into the store, so we made the sale over the phone. Butch was knowledgeable, expert, expedient and polite. He navigated me through the website with ease. He help me identify what I needed and we closed the deal quickly. The installers arrived on Saturday. They provided timely, friendly, and skilled installation, following all safety protocols. Butch, thank you for such a great experience. This was my first purchase with Bray and Scarff and I will be back in the future.

ru
Review №92

Butch Affeldt Was great to work with. He maintained contact from order to delivery.

Da
Review №93

My wife and I went into your stuff with the intention of viewing your collection. We ended up purchasing a whirlpool dryer to replace our current failing one.Butch understanding of the appliance and his willingness to go beyond and answering all of our questions ultimately convinced us to buy.I will certainly recommend Bray and Scarff to friends and family.ThanksDaniel

Ky
Review №94

My wife and I chose Bray & Scarff to replace several appliances for our kitchen and we couldn’t more satisfied. We worked with Jeffrey at the Bowie location, and he was so helpful and knowledgeable. He worked with us to find the right appliances to keep us within our budget, as well as looking for any possible rebates and sales. We highly recommend Bray & Scarff, and especially Jeffrey who was an absolute pleasure to work with.

V
Review №95

This was my first experience shopping at Bray & Scarff and it was a great one. I had a lot of questions prior to making my decisions on the three appliances ultimately chosen. Butch Affeldt was a tremendous help. Even when I had to change the size of the refrigerator, Butch made the change effortless. I would definitely do business with Bray & Scarff in the future.

Pa
Review №96

Butch Affeldt, Bowie Bray & Scarff store sold me four household appliances over the past couple of years. Today it was a dishwasher. He’s very knowledgeable, courteous and has thoroughly answered my questions concerning appliance purchases. He is a capable employee with sales acumen valuable to any business.

Fr
Review №97

Butch Afeldt has been very helpful getting our needs met in each of the 3 kitchens that we needed appliances for. Even during the pandemic he got us the items we were looking for.

J9
Review №98

Antoninette at the Bowie Store was very helpful in helping us make sure our replacement microwave/oven combo unit would fit in our existing space. Because we have a narrow space, we had few choices. She was very helpful looking up and explaining the requirements for the new ovenThe delivery crew for my oven was great. They were very careful, and took their time, even though it was late in the day. The even re-leveled my refrigerator (previous purchase from Bray and Scarf).Doing a kitchen refresh, cabinet doors are being repainted. Thank you Bray and Scarff!

Gr
Review №99

TyRon was exceptional in providing me assistance with my appliance purchases. He is very knowledgeable about the products which allowed me to make the best decisions for my home. He also kept me fully informed regarding what was required for the installation process and followed up afterwards to make sure everything went well. Excellent customer service!

J
Review №100

My experience has always been top notch at Bray & Scarff, Bowie, MD. My husband and I recently went in to purchase a new refrigerator. Butch Affeldt really took time to listen to our needs and show us models that matched our requirements. Delivery was prompt and very professional. The delivery and setup by Terrell and Ben was outstanding! I would highly recommend Bray & Scarff!

Information
34 Photos
100 Comments
4.8 Rating
  • Address:3801 Evergreen Pkwy, Bowie, MD 20716, United States
  • Site:http://brayandscarff.com/
  • Phone:+1 301-464-0085
Categories
  • Appliance store
  • Appliances customer service
  • Cabinet store
  • Countertop store
  • Kitchen remodeler
  • Washer & dryer store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:9AM–7PM
  • Friday:11AM–5PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
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