Staff was very helpful and proficient. I’ll recommend this location without hesitation. All my issues were resolved in a timely manner. That’s what I call great customer service!! Thank you

Service was fast! The employees were awesome! Cameron did such a great job. Not only was I able to activate my new phone, I was so happy I decided to purchase more items! Cameron Rocks!

Amazing customer service from Brandon at the AT&T store in Bowie, Maryland. I decided to upgrade to AT&T from prepaid service with another carrier. Brandon discussed my phone needs to help me select the best plan and reviewed the discounts I was eligible for before transferring my service from the other carrier who, lets say, didnt make it easy to leave.

Dwayne was excellent! Helped me out with everything I needed by opening up a new business line and finally getting out of my contract with Sprint. During the process he went above and beyond, providing me with refreshments and a seamless transaction.So so SOOO happy I switched to AT&T and so happy I came to this location for my phone needs!12/10 would recommend ☺️

Cameron was the picture of excellent customer care and helpfulness. Very professional and knowledgeable in all areas of his work from trade in to upgrades to accessory’s he knew it all. Very precise and transparent as well. Will definitely be back to do business with him.

Brandon was amazing! He was very knowledgeable about the products he was selling, hence how I left with 2 watches and a new phone. He was very welcoming and friendly as well. Great job Brandon.

Brandon did a great job. He was very knowledgeable and professional. He reviewed our plan and made it even better than before! Great employee!

Came in today to consolidate two accounts. I was helped by Cameron, who was fantastic. He was so helpful and explained everything that I could understand. High praise for him..

The sales manager was professional and knowledgeable. I left happy with 2 great new phones for my personal and business use.

Upgraded cellphone to a 5G and Zack Morgan completely satisfied my requests and needs before he escorted me to the exit door at the end of my visit

Our salesman, Cameron, gave us service above and beyond the daily expectations! We were greeted quickly, and professionally. Our issues were resolved, with us walking out the door very well pleased. Please knowledge him as needed in order to continue great service ATT Bowie...allowing him to continue great customer service.

Eric was a great help updating my mom’s phone and my phone. We were both able to get new phones and a better plan. I appreciate his help!

Cameron Phillips was and is the bomb At&t Rep. Cameron addressed all of my questions and helped me make a wise decision from switching Verizon to At&t and saved me bunches of money. Awesome experience. Thanks Cameron

Thank you Cameron for assisting me with my new phone setup! The transition was smooth and quick. I really appreciate your help.

The store was a shambles. I was looking for a Samsung Galaxy phone to replace my old one. The three A models on display werent working, only one S model was on display: the saleswoman said the others had been stolen. She told us we could go to Best Buy to see working phones. Is that how you want to run your stores? The salespeople were more interested in talking to each other than customers. Ours, while sweet, was very unclear about the differences in the phones and costs. We will not be returning ever. Next time we WILL go to Best Buy.

Eric provided excellent service. His customer service skills were amazing. He was personable, patient and honest and explained everything to me. He made upgrading my phone a easy process. I would recommend him to everyone.

Eric Hart was the greatest technician I’ve ever had. He should most definitely receive employee of the month!!! Exceptional customer service!

The sale representative Brandon Jacob was very attentive to my concerns with selecting my new phone & plan. The only issue is that the store didnt have a screen protector for S21 Ultra.

Each member at this location asked us if we were being helped. The manager worked to find the best deals for us that she could even if it meant backtracking and taking more of her time. This was a great experience that reminds us why we are with at&t.

Cameron Phillips was great - patient, knowledgeable and helpful. We were so fortunate to have him as our salesperson. Thank you.

The team at the Bowie location was absolutely amazing! Everyone was super helpful, attentive and went above and beyond to help me resolve my issue.

Cameron is so good. Always helps, always so very pleasant. The best.

Cameron was awesome!! Hooked me up with an additional phone and solved my problem QUICKLY! I’ll probably come back here next time I need At&t!Thanks!

Brandon at Bowie Town Center was very helpful, respectable, and patient in setting up our iPhones! Highly recommend him! Thank you Brandon!

Brandon was awesome. He knew what I wanted, took the time to help me with my purchase and transferred my data in warp speed.

My sim card melted down. I walked in half an hour before closing on sunday, and walked out with a free replacement sim! Excellent service saved my butt!

Great service. Aneesa and Brandon were very helpful.

The services was fast, Brandon was very professional customer service was excellent!!

Thanks to brandon, cameron, and dwayne for all the awesome help transferring over from verizon! drove down here instead of going to a store closer to home bc cameron had previously helped me by setting up a mock plan for me to sign up for later, and made sure i got discounts i was eligible for :)

The Bowie’s store helped me get a mew device great service

Ashley Leach was an excellent help. She took time to update my plan and gave me everything I needed. Keep up the great work

What started out as sad news, that I’d drowned my old phone turned into good news that I could get a newer phone AND an Apple Watch???? What? Yep. Many kudos and thanks to Zipporah who was upbeat and helpful and considerate. I appreciated her kindness and cheerful disposition.

Dewayne was the best. Helped us the entire phone section and plan. Very knowledgeable and friendly. Great first impression to AT&T.

Brandon was very helpful. Thank you!

Brandon was knowledgeable and informative. He made it is to make my purchase.

Dwayne IS AWSEOME and always courteous and helpful when I come in. Thank you for hiring him. Hes amazing.

Eric from att store in bowie MD solved our phone issues. We called att technical service over 15 times with no resolution. He is the man!

I went into AT&T for an accessories and they had me waiting for over 40 min. And when I asked the employee for help she made snark remark. Not only was it unreasonable to have to wait this long for a screen protector but for the employees to not care made it even worse. There were about 11 people in the store and there was no order to how customers were being helped. I left after 40min of no assistance and will never return to this location under any circumstances. Strongly don’t recommend.

Wait times are too long, and the technicians arent trained very well. I came back to this store twice to fix a problem that should have been fixed the first time. I dont think they care about their customers.

Dwayne was great and extremely helpful! Thank you so much for great service!

The customer service is awesome. The manager Dee is making sure everyone is being helped and is knowledgeable and friendly. My tech Shawn is the best.

This location continues to have inadequate inventory which is such a disappointment. I came in to replace my screen protector on my iPhone and the sales rep removed my old screen protector after pulling a new screen protector from the stores inventory only to realize that he had the wrong item. I was instructed to go to another store and he placed my old screen protector back on. Totally bad, bad, bad service. I’m going to take my business to another location going forward.

Excellent customer service. Very knowledgeable.

I don’t even know where to begin. I now live near Fredrick, over an hour away and still come to THIS store because they are the BEST. I will never again to to any other at and t store as I have been given wrong information and up charged many times elsewhere. The manager (Ms. Isis) and my most recent associate (Tony) have been absolutely wonderful. I can’t sing their praises enough. Truly the best and most honest service you will get from AT and T

Couldnt get anything done on line or through phone support. Went in and got my issue solved and fixed super quick.

AT&T is not my current favorite company after dealing with them but the girl at the store did a fine job and all should be well now.

Ashley and Anieessa were fantastic

I was greeted by a rep as soon as I came in. I was just browsing at first, and multiple reps, including the Assistant Manager, checked in to see if I had any questions or needed assistance. Tony ended up assisting me, and he was very detailed, helpful, and patient. Wonderful customer service! I highly recommend.

My experience was amazing!!!! My aunt referred me here because my Apple account was jacked up. JT got me all the together !!! My son and I got a new phone and I’m super excited!!! My customer service was remarkable. My representative was extremely knowledgeable about apple products and billing! He helped me lower my bill and get the biggest bang for my buck! This hands down was one of the best AT&T experience!Thanks AT&T,From your loyal customer

Its funny how I read a review my boyfriend didnt write about Alexus. It almost started a fight because he doesnt speak the way she wrote the review. I would advise everyone not to allow Alexus to take your phone in the back because she writes fake reviews while invading your privacy and use of your phone WITHOUT permission. I deleted the fake review but I would not advise ANYONE to use this store. After reading the reviews its funny how she is called out the most. This is fraud. Shame on the store. Fyi the review was from 10 months ago I just happen to be using his phone. Bet the owner wont reply to this. Shame on him or her too

Zack was efficient and friendly in service!!

They are very nice & helpful if there is a problem they wont stop untill they got it fixed!I ordered a phone & service online and I was just supposed to pick the phones up from the store & ofcourse it wasnt that easy. but Justin at the bowie store stayed after hours to get it all fixed for me😊

I ordered the phones on line and waited for the delivery only to find out that my order was rejected after no one showed up and me calling to inquire. Customer service was no help so I had to go to a store. After 3 hrs I finally got two phones that were available and not what I wanted. Then the person waiting on me left to go pick up her lunch before I was done.Im really considering on going back to my previous carrier. This wasnt a good start to our relationship.

Customer Service is so important!!!!! I serve hundreds of families on a daily basis (mailman) and great Customer Service is my number one goal! Lo and behold ZAPORA!!!! I recently upgraded all 3 lines on my account from iPhone 8plus to 12pro max. Sprint/TMobile stop taking trade-ins so I migrated over to AT&T. I had been with Sprint for so long (Sprint PCS days) I had just decided to stick with the “merged company” UNTIL I met ZAPORA!! WHAT AN AWESOME CUSTOMER SERVICE EXPERIENCE!!!! She was very professional, knowledgeable, friendly, patient, and the list goes and on!!! I have never seen someone MULTITASK the way ZAPORA did. What a personality!!!! She made sure that everything ported over to ALL three phones. The store closed at 6pm, but we were there well after closing. My wife and I were not tech savvy like my daughter. ZAPORA never got frustrated and walked us through step by step!! WHAT A DEDICATED EMPLOYEE. Thank you ZAPORA for a fantastic customer experience 😀😀

Toni, sales person in Bowie location is exceptional, she was extremely patient and knowledgeable in the purchase of my phone. I’ve been a customer since 2008 and this was my first time receiving the level which I experienced today. Thank you, I asked her manager if I could offer Toni lunch for such great service, Toni was humble and declined saying it was a pleasure to serve.

Dwayne was the person that helped me. He was amazing, kind and patient. No detail was too small in assisting me. I left with a new phone and better program for me. It was a one of a kind experience and I have already been back.

Mr. Cameron is patient, knowledgeable and .professional

The rating is NOT for AT&T but for Tony, a rep at this location. He was a very strong advocate for us as new customers. The company had messed up one of our numbers being ported and really took us through the ringer for 2 months trying to resolve issues including additional billing that shouldnt have been there. Give this man a raise!!! He called all parties necessary to clear up the problem as though it was his own. Thank you, Tony!

I wanted to commend my AT&T representative at Bowie store. I gave her a hard time, not to her personally, but from past experiences of some how having 2 additional accounts unaware. I had to pay over $1000 just to get my mom a new phone. The old phone was on a brink of death and she has to have a phone. My old Rep created the mess. She kept cool, patient, and professional. Her name is Brianna and actually settled my frustrations. As well as the assistant manager Iseses.

While @ the BOWIE TOWNE CENTER AT&T STORE, I MET A VERY NICE YOUNG LADY, BY THE NAME OF ZIPPORAH, WHO WAS VERY, VERY HELPFUL. SHE HAD EXCELLENT CUSTOMER SERVICE SKILLS. THERE SHOULD BE MORE LIKE HER. THANK YOU FOR THE EXPERIENCE!!!MS. A

If I could rate them zero stars, I definitely would. customer service is very unprofessional. will not ever come back.

The BRAND NEW payment machine is still broken so you have to wait in line for an employee. The old payment machine was always broken.

Best service ever

Thanks to Dee, I have full bars on my phone!!

Very helpful and nice

Justin was very helpful in helping me understand my phone plan. Very helpful.

The young lady that assisted me was GREAT!! I feel she went above and beyond to help me.

My daughters phone was stolen, and we replaced it with a new iPhone. We had thought it would take forever to resolve the transfer of data/new phone, etc. Our representative, Chandler Lewis, was first rate, and took care of this in a very short time. This store is a little out of the way for us, but the service provided here is why we return. If I could give 10 stars I would. Thank you Chandler.

, The girl that took care of me at the Bowie Towne Center store was great...She found me a great phone the Samsung A11 which is a very good phone without having to over pay for a phone and got a great case for phone..(phones that are $1000 in my opinion are a huge waste of money,this phone has 3 cameras,a Big screen and I think the phone was only like $196 +$33 case= Perfection) The Bowie location is a corporate one and phone dont cost as much as other AT&T locations like Crofton etc... saved like $50I appreciate her and he kindness,cuz being a Master Barber and also do womens hair has been very slow due to the Covid19 this yr.. money has been very tight this year. And she did me right..You are Appreciated

William was WONDERFUL!!!! He is very Patient!! and extremely Knowledgeable!! Thank you William!

I worked with Ashley at the Bowie Store today . I am new to technology and She was patient with me as I attempted to process the operation of my new I Pad . Thank you AT&T for hiring Ashley. She is an asset to your company.

Another great experience with our T-mobile reps. On this trip they made me aware of battery vs processor options. With a new phone we were in and out in 20 minutes this time. There is even a new method for putting on the protective screen with no air pockets. Very happy.

Tony was so helpful and attentive. I had a great experience considering I was out of a phone. I would totally recommend this store and ask for Tony!!

I came into the store to get an upgrade. However, when I arrived to the store I was greeted with outstanding customer service. I had a little complicated issue but the manager JT was able to assist me and with my bill as well as transferring my data. He had the amazing patience. When you come inside a store and have a few issues I was expecting to be rushed off to the next customer but the wasn’t the case. Everyone in the store was very professional from the manager JT was assisted me as well as Tony. Which he was the first to greet me and was very professional. Chandelier helped me with changing my account over and he was patience as well. Even with my many inquiries they were all very informative as well as professional. I would recommend this store anytime.

Went in to add a new line to my plan and had the pleasure of the best customer service ever! Chandler was so helpful and knowledgeable and extremely patient because I am NOT tech savvy. Thank you Chandler!

Toni Cox was amazing! She went above and beyond to help me with my phone. Customer service and knowledge of the products were great. She was also very professional as well.

Toni was AMAZING! She was patient and personable during my entire visit, despite the trouble we went through. She kept me calm and engaged in conversation while waiting on my phone to reset/reload. Most importantly, she stuck with me until my problem was solved!

The customer service at the Bowie location was off the chain. Our representative Majed was very knowledgeable, professional and patient. He really did a fantastic job.

My sales rep Imani F. was awesome. Very knowledgeable about the products and services. She informed me of pricing for everything before I finalized anything. She was nice and polite and answered all my questions. Customer service was excellent.

Wonderful service! I was assisted by William and he was so helpful and very knowledgeable.

Chandler was an elite salesman I came in AT&T looking for information and to purchase a new phone he exceeded expectations and was pure professional I recommend this location and to specifically ask for chandler for great customer service at a fast pace

I had two awesome sales people at the AT&T store in Bowie town Center my sales people were Imani and Madrid. When I came into the store they were both very inviting and I actually talked to Imani on the phone the day before I came to the store and she informed me that she would not be there at the time I was coming to try and change my service she told me to ask for Madrid and they both were the best experience I ever had as far as experiencing change in my service when I left the store I had a new cable company and five New phone lines And the service is amazing My Calls no longer drop and I always have 5G AT&T truly need more sales people like these two I am so very pleased and so very happy and you guys should be very honored and proud to employed two wonderful employees thank you thank you thank you so much

Alexus, was my Sales Rep and she was very smart and knowledgeable about her brand. Multitasked very well. Helping 2 customers at the same time while dealing with AT&T customer service on the phone. It was very frustrating but I’m happy Alexus was able to help me through the difficulty. If you need help come see her.

He was a great help. Superb manager. 5 stars all around

I am extremely pleased with the service experience from Alexus and Chandler. Alexus was my Representative that helped me with my purchase. Chandler was very knowledgeable and friendly about at&t tv plans.

I came to AT&T my first time from nigeria and met Majed and 2 Tonys! The staff was very nice and the manager Majed is doing a good job as manager from me! They hi when i come and by when i leave, good people.

I brought my note 10 plus from At&t in bowie maryland my phone has been messing up every since i brought it . i tried to get another they try to charge me 500 to get a new one like really and it hasnt be with in the 14 days what should i do my phone still messing up

The best AT&T I ever been to very friendly, knowledgeable, quick! JT the manager is awesome.

Its a little slow but I completely understand because once youre seated with a service rep, its almost like hanging out with a friend! Really great 1 on 1 service! Very satisfied with the overall experience!

Majad was very helpful with getting my questions answer regarding switching from Tmobil . Thank you

Alexus was very helpful, understanding and by far the best customer service Ive had in any AT&T Store. I appreciate her taking the time to help me set my phone up.. tha is again Alexus

Majed was very knowledgeable and quickly helped me solve my problems with internet speed.

Poor service. Customer Service 101: acknowledge customer’s presence. Don’t look at it over and over while you’re doing nothing and not acknowledge I’m there.

Toni and all the customer sales associates are excellent. They assisted me several times when I visited the store to set up my phone even when I had problems. They are kind, cool and knowledgeable.

Makes was great!!! He is really an asset to your company!! Thank you so much for your help young man

Steven M. made it a wonderful experience. I had to replace not one, but two phones. He was patient, informative, and most importantly, his customer service was impeccable. I am appreciative and grateful that I had him as my service agent.

Alexus customer service was really nice and she really took great care of me and my family

Their customer service is amazing. Everyone in the store is GREAT! Thank you Majed👍🏾

Rob had great customer service.

Eric the boss 🔥