I have shopped at this Kroger for 10+ years, spend over 700$ here at least a month. But the lack of customer service has made the convenience and loyalty I have for this store irrelevant now. I had a click list pick up at 4, they were behind so they changed to 5. 540pm comes and no one answers the phone. My daughter was helping me due to me getting over Covid and having heart problems. Young girl comes out with a Horrible attitude, stressed I’m sure due to being under staffed but absolutely hateful no apology nothing. She says I heard you say something about covid I’m putting your groceries on the ground, you can get yourself, I said I do not have COVID, I have complications due to Covid and can not lift all of that from the ground, my daughter helped me load them ans we asked her name and she ignored us completely and walked away left the cart groceries everything in the parking lot. Manager came out, and still no apology just must have been a misunderstanding( his words) no misunderstanding, entire thing was recorded by a bystander appalled at the behavior. She was 100% rude hey were an hour and half late for my pick up and a simple polite apology or even lack of absolute rudeness would have been sufficient. Sadly after years of shopping with this company, I will try the other stores recommended to me in the past! Customer service is key, if you are behind I Get it!!! I’m in service myself, but the attitude is what did it!

Gotten hamburger meat twice in last mont both spoiled the next day.

Best service and food selection to be found!! I actually drive 30 minutes to reach Krogers but its well worth the trip. Kroger is #1 in my book.

Great deals digital coupons pick 5 get 5 off. Got gold fish for. 99 Poptarts for 1.49 6pk 16oz drinks for 1.99 after picking 5 items. Normal prices were 1.99 2.69 2.99. Also found this deal. Paid .75 for 2.99 lunchable. 4 for the price of one just different ones. Ham and American and nachos only. Plus if you had a coupon you can use that too.

This is a great Kroger to shop at, their staff are very knowledgeable and helpful they even take my moms groceries to the car for her. They have a very good selection with good prices. They even have good sushi better than some restaurants I have been to. I will definitely be back and I do recommend.

They have most everything you need, but the 20 ounce drinks near the registers are never cold. Ever.

My main place for groceries. Its constantly upgrading. There is a Starbucks and a branch of BB&T bank plus a small bit descent wine shop. Its a one stop solution for me. Only complaint is they are not Vegetarian friendly. The health food selection is sub par.Since this post 2 years ago the health food section has great lunch improved. The store has gotten even better except for one aspect. The customer service staff. Since Im this business I noticed a complete failure on this end. Rude, no manners and can be just hateful for asking a simple question. The first 2 times I over looked it because everyone has a bad day. But this happens every single time for at least a year. So I have to take away on that note

Normally I would not leave a bad review if something was bad because I wouldn’t want to hurt a business by just one experience. But this has happened on several occasions. I placed a pick up order SEVERAL hours ahead of time. I was originally told that my order would be ready in 1 hour. I then, got a notification that my order wouldn’t be ready until the next day. I completely understand that things happen but, this is the 9th time. When I called the store to ask if I was perhaps doing something wrong, an associate named Kenneth told me “if you snooze, you lose” and hung up.

Was told my pickup was ready at 5:40. Got there at 6. Called them at 6:20 and they told me 10 minutes and were very rude. It’s now 7pm and they told me they haven’t even got any of my stuff ready. Awful experience and workers. UPDATE: they took an additional 40 minutes, gave me $50 off but I never came back here. the other krogers has been perfect for pickup.

Their customer service team needs a lesson in manners. I shouldn’t be given attitude over the phone when asking perfectly reasonable questions. They are also always conveniently out of everything you need on your click-list. I’ve gone in several times after receiving my groceries to find the exact items they were “out of” right on the shelves! Their employees don’t care about what you need and they don’t care to do the bare minimum aspects of their jobs. I find it hard to believe that this store was entirely out of chicken breast and couldn’t do a substitution for it when I had the box checked for that? But yet I got a substitution for bursitis shells? It doesn’t make any sense. Someone with some intelligence needs to rework the whole staffing situation.

Abby Upton was sooo helpful!

Good place to shop for groceries

Parking is a pain!!!! Checkout lines are long and self-checkout is the only option. And...forget customer service, its a joke. Last time I stood in line for well over fifteen minutes because of a pricing error, everyone in front of me was doing Western Union money transfers. Youre a grocery store, not a bank!!! I go there as little as I can!!!! Only Walmart is worse in customer service, but even THEY have a separate money center away from customer service. My go to store? Meijers!

Absolutely disgusted! If you want to catch the Covid be sure to use the self scans here! Nasty! Appears to have not been cleaned for a while. Will not be back!

I shop here weekly. Im a Fuel Points freak and wait for the 4X fuel points on gift cards. Buy these with my Southwest VISA so I can also earn travel points. We save hundreds on gas every year. I buy my restaurant cards, Amazon cards, even Lowes and Home Depot cards at 4X promotions. The bakery here is great. The fresh section is where I get wonderful salad fixings. Kroger Private label brands are my favorites. They have great sales and send me personalized coupons every month it seems. This is my main grocery and pharmacy.

They have a convenient location with better prices and larger selection than the smaller Crossroads IGAs out in the county; helpful staff, nice facility. Id recommend going there.It has to be there busiest Kroger of the three, though, because their parking lot and building are usually packed throughout the evening and on weekends, especially in the wake of the stay-at-home orders.The click list functions pretty well, although its a regular occurrence to have items substituted, but thats usually with an equal or superior equivalent. Unless you have a preference toward browsing the store, the $5? Click list fee is worth it for most people for the time saved (if you make $15/hr, it pays for itself after 20 minutes of shopping) or convenience. Its also helpful in controlling compulsive purchases.The downsides mostly involve how busy it is (getting a spot and getting loaded up) or accuracy (getting home with something wrong or missing). In general though, its a good experience.

Got there at 10:45 pm wasn’t allowed in. Was told that customers can’t come in after 10:30 so they could get people out by 11:00. That isn’t the same as closing at 11:00. Change the time on your signs and in the automated message to let people know!! I only had 1 item I needed and drove 12 miles for nothing! I will be calling cooperate.

There are not enough parking spaces. It takes forever to pull in drive around and wait for someone to come out of the store. Meanwhile the pick up service spaces are in abundance. Makes no sense. Ii do my best to spend my money elsewhere because of this.

Great selection of produce. The chicken breasts from the meat counter are always good. Cost saving discounts on seafood from the seafood counter can be found. Nice wide aisles. Friendly customer service. Well stocked. Management runs a good store and dont seem to be heavy handed with employees.

Good shopping experience,their prices are reasonable, the store was clean,and spacious. Checkout was reasonable, the cashier was polite and helpful. I would recommend this Kroger store,I will definitely shop here again. And this shopping experience was on Friday afternoon and a Holiday weekend which is usually the busy time for most stores.

Thank you to our grocery store heroes during this time of panic and crisis! always helpful and friendly despite having every reason not to be. We will never forget how essential you are!

Down the road from my house, so very convenient. The produce is always fresh and they always have so much to choose from. The prices are also better compared to Walmart, PLUS they give you a shoppers card that’s completely free so you can save even more money. There’s also a Starbucks! Love Krogers.

I love this store, its my favorite. Weve been shopping here since we moved, 4 years ago. I still continue to do most of my shopping at this store even though we moved to the west side of town. Employees are super friendly and helpful, no matter if its the busiest time. The deli personnel are enthusiastic and guide you. I always ask for Charlies schedule, best the best. The whole store will go out of their way to assist you.

There was a black gentlemen giving samples in the meat department. This man had so much passion for his job, that he not only deserves a pat on the back but also a raise. Its so nice to see positive people sharing kind words and putting off good vibes!

Its a good store. There were just a lot of holiday shopping going on. So I didnt get a product that was out of stock today. Better luck next time

This is my favorite store to shop, Ive had a Kroger rewards account for years, not only is there always changing deals of multiples of hundreds if varying items in the store, they offer free samples throughout each day, they now have a call ahead grocery pick up service all you have to do is pull up in a designated parking spot and your groceries are brought out. They also offer fuel rewards where they calculate a percentage of the money you spend and you can receive huge discounts on gas per gallon. I love Kroger industry.

As a former retail manager the one thing I expect above all else is excellent customer service. Each time I shop at this Kroger a Manager or Associate always takes the time to speak with me. Whether it be a casual hello or a nice conversation it is a pleasure for me to be there. If that doesnt put a smile on your face I am at a loss for what will.

Great staff, great people, good food. Very disappointed in the new look of the polished concrete. Reminds me of great deal of going shopping in my garage. Not the beautiful grocery store that I remember.

Not going into detial but the night manager (at Kroger on the bypass) is ridiculous! I wont go back! He ruined it for me and the rest of our family spending money at ANY Kroger! No employee should ever threaten a minor saying theyre going to slit their throat, when they are trying to leave the store after a heated situation😔. That man needs to be fired! I do not know how he became a manager of any sorts, if thats okay for any employee to act at Kroger then dont count on any of them.

This is the best Kroger in town. I just moved here from a large western city and was struggling finding a store with a decent selection of organic products and this store has a fairly decent selection. The prices arent too bad and the staff were genuinely friendly and helpful. The store was very clean as well.

I enjoy Kroger. The deli is wonderful. Sherri helped me today. She is a caring understanding Manager. She knows how to address and resolve issues. What a remarkable employee!

This is my favorite grocery store. The selections here for produce, meat, and seafood are great. The employees are also some of the nicest in the bussiness. I will be a Kroger shopper for life.

I really like Kroger because I always find everything what I need n is open 24 hrs. Plus it is really clean inside n everything n there place. Love it.

The layout is different but its more organized. It has a Starbucks and now you can order and pick up your groceries and never get out of the car. Great when you have small kids or sick and dont want to spread your germs.

Great store and employees with one exception. The bathroom behind the pharmacy and Starbucks was clean and kept up, however there is a sharp edge on the small chair rail piece where it comes together at the corner. I snagged my shirt on it and ripped about a one inch hole in my shirt. I didnt get hurt, but it grabbed my shirt good and could potentially snag an arm. The order ahead carts were pretty far over so I didnt have a lot of room to get by them. (TBH I am a wider built person who bumps into lots of things anyways, but Im posting this to warn others to be careful!)

Love the store, just want them to keep the chunky chicken salad in stock at the deli!! Its delicious and its never in stock any more. Keep that and youll get 5 stars.

Kroger is a good place to buy groceries and get gas. They have great prices! And I know where the items we need are.

I freaking love K Roger. It is by far my favorite place to grocery shop. They have all I need. Bagels? They have them. String cheese? Yuppers. Green Mountain Holiday Blend K Cup coffee? Fo sho. I am in love with this establishment. If I had to pick a corporation to dedicate my life to, it would be The Kroges, no doubt about it. Remember when Sue Sylvester broke the rules of the conventional relationship dynamic and married herself on Glee? I am doing that again. With Kroger. I cant hide my love anymore. I am not ashamed. Kroger and I are one. With this onion ring, I thee wed. Please enjoy my vows below:Kroger, from the moment our paths crossed, you have surprised me, delighted me, captivated me, entertained me, and challenged me in a way that no market ever has before.I have fallen in love with you again and again. Through long romantic walks down aimless aisles. Just meandering. Wandering. Lovingly. Caressing your sweet shelves. The lingering embraces when my fingers glide across the racks leaves me wanting more.I vow to never let you down. I vow to always support you, financially and emotionally. To always remember fondly the days spent that first summer. I vow to always think back to that time if I ever waver.I vow to kill every spider. I vow to dust your shelves and sweep underneath them. To be there for you in those times of darkness.Above all, I vow to always remember my alternate ID and never let my points expire.You are my love and my life.

Store recently underwent a reorganization, took longer to find what I needed, employees didnt ask if they could help by pointing me in the right general direction I needed to go, the prices are high compared to other local grocery stores like Meijer, and I opted to use the self check-out which of course required employee assistance, who took their sweet time getting to me. On the positive side, the store is clean, and most of the employees are usually friendly.

I get it..its a pandemic...but I have been waiting for 2 hours for my order...in a spot. If you have to many orders then space out the time. so now Im here sitting waiting for my order with my kids since I cant bring my family into the store with me....

This is probably my favorite supermarket, it seems I always just go here without much thought. This store seems to change the layout often so sometimes its hard to find some stuff at times. They have good selection of most things so if I need something I feel like its usually there, if only a little hard to find.

After making the Campbell Ln. location myweekly go to grocery store for at least the past year, I was totally lost when I tried to pick up my normal items at the bypass store.Hardly anything was in the same area. The layout was totally different. It took twice as long to find what i needed. There was no logic to the arrangement. And, when i ask a stock boy for help, even he even had to go ask a cashier. Part of my problem may have been exaserbated by the poor lighting. The lights seem to glare in some areas but the isles are stacked so high you get odd shadows and it makes it hard to see some of the shelves. My general impression was that this is an older store that needs to be updated. I must say though, the personnel couldnt be nicer. Very friendly and tried to be very helpful.

Everyone is kind and friendly here! I highly recommend this Kroger for all of your shopping needs.

This Kroger is of good quality but I do not prefer it because the store is so huge, it takes longer to get in and out.update 5/13/17 Had to move them down a star as I went to use the bathroom. It stank extremely bad of piss. One would think that with an aisle of cleaning supplies they could do a better job of keeping the bathrooms in better shape

Friendly staff, always asking if they can help you find anything. Clean and well stocked in all departments.All my shopping in one place.

They are going through remodeling but it is my favorite place to shop here lately they are beating ecerybody in prices. Always friendly service as well!! Highly recommend it!!

Friendly staff good prices

Very enjoyable. I couldnt find a certain gluten-free product and asked if a kroger employee. She told me where to find it. Then in a couple minutes walked to where she had sent me to make sure I found what I was looking for....

Use to enjoy this place but now the parking is horrible, not to mention the produce has went straight down hill since remodeling. Only good thing is the meat department.The worse thing is the PHARMACY, they lose prescriptions, they never have it ready for pick up on time and the turn over rate is RIDICULOUS. They need to train these kids better, medicine is NOTHING to play with. Do they not understand this?!? The older gentleman with grey hair is wonderful and is the only one that knows what hes doing. Im fixing to change my medication to another place. This is getting out of control.

This store is understaffed. The deli closes earlier than advertised because of it. Out of all the Krogers in Bowling Green it is my favorite. The organic section is huge. I like the layout of this store. The Starbucks partners at this location are fantastic.

The 2 ladys working self check out are amazing. Always willing to help.

Scanners not working well. The salad bar is awesome! Just ate it, will be back to get more!

Why does carry out have all the prime parking when they dont even go in the store thats stupid

Freaking awesome. Lost my wallet and the beautiful girl on register 11 found it and turned it in. What a life saver

What’s the point in remodeling bathrooms if they’re always filthy and this time no soap. I hateeee when I HAVE to take my 4 or 1yo in here. Sure there’s worse bathrooms, but the maintenance and cleanliness should be viewed every couple of hours and signed. I wish I could up load pictures. You can do better. AT LEAST the employee was nice enough to leave sanitizer.

Great selection at this location, much bigger than to other 2 in town & the variety here proves it

Their clicklist system is absolutely terrible. I paid the extra fee to wait for over 45 minutes and I never received my groceries. I called management to ask what was going on and no one answered. I drove off and continued to call all evening until I finally heard back about my refund. Ive been a loyal Kroger shopper for years, but they have officially lost my business.

I do not actually play cards here but my girlfriend does. She loves coming here but my only complaint isnt with the business directly; Its the BIG ASS POTHOLE at the entrance. Not sure who is responsible for the repair but the business owners should communicate with each other and possibly split the bill for the repair. I dont like the entrance at all!

Too busy. Hard to find a parking place. Best produce dept in Bowling Green. Meat is too high unless it is on sale

There was a lady working register 8 at about 630 pm tonight. She showed alot of patience with a very hostile customer. She didnt lose her temper, and i commend her for that. He was dead wrong. Please recognize her patience. My shopping at riverside kroger is always nice. Got some great folks working there and an unrivaled selection.

Trying to find protine water. I always ask for guidance. First told to go to pharmacy, they never heard of it.... Then advised to go to baby water isle..... No go.... Advised to go to customer service...they didnt know suggested to go to pop isle....each time asking to look on inventory computer, no one did. Spent 30 minutes walking in circles... My advise avoid the bowling green store and order it from Walmart or Amazon.

They had the Ambrosia dessert I came in for. A great party dish.

I love this store. The employees are nice. This is my preferred place to shop.

Good market if you looking for some freshly served meat and veggies would not got to if I was on vacations though

The parking here is horrendous!!! And the workers here arent nearly as nice as the scottsville rd location. This one was just convenient today.

Good shopping experience with exception to accessing the fuel pumps with a large fuel tanker filling the ground tanks and obstructing traffic.

Store is clean and employees are friendly. I got in and out quickly even though its Christmas eve

I love Kroger. This isnt the best one in town, in my opinion, just because of the location. But..it does have a Starbucks unlike the other two 👍

Love this specific Kroger out of all of them in Bowling Green. Very easy navigation, friendly and helpful employees

Able to get everything I need at a good price and rather quickly.

This Kroger is always fully stocked and has plenty of cashiers available to speed you through. This is the best Kroger in Bowling Green in my mind.

Kroger...how was it...well its a grocery store that provides me with a means of obtaining various sundries. They, like many other business have a variety of monkey buttons that if rung properly will save me money. But we have to play the game to get the banana. AutoZone has their special customer card that if kept up properly (pushing the buttons) can save money, other retailers like this all try to entice or engage their targets to see if theyll ring the bell, hit the button. Kroger, and many like them take the word of their marketers that these special deals and being a member hooks the customer into a perceived sense of loyalty...i.e. larger profits. Thats the bottom line. Rather than providing John and Susie Q. Public with the lowest prices they spend billions (all companies together) with special apps, cards, buy five save five dollars deals, that line the pockets of marketers and those who are in the knowwho have bought into the rhetoric that is what the customer wants. Simply not true for this customer. I loath that I have to load the coupons onto my app...they couldnt simply say, heres Cokes for $2 for all buyers, no, you have load the coupon onto your phone app and then when you put in your phone number theyll give you the deal....other wise its $4.99 per six pack. Even a blind fool will say hey, how do I save$3? So, theres purpose behind the button pushing, it tells them what people are buying and who is doing the purchasing. Its data that is intended to give them an edge on their competitors...yet they have the same tech...and their smart guys and gals and telling management the same things so that at the end of the day there really isnt that big of an advantage...well, thats my opinion anyways. So instead of collecting data on grandma Atkins or uncle Jacob simply sell products cheaper than your competitors...these customers, by word of mouth alone will tell their peeps that Kroger sells things cheapest. But thats to simple, they believe that spending millions on mind games and gathering data is the key to success. I simply whip out my tech in the form of my phone and look at the price of an object some other place. For example, the Libman mop at Kroger is $11.99, at Wal-Mart, for the exact same product its $8.39 (something like that), so all their gathering of data to price their mop for $4 dollars more is negated...Ill be going by Wal-Mart, so Im going to pick up my mop there. I purchased the other things that were actually cheaper at Kroger right now and Im a happy little monkey, ringing the bell and waiting for the next time I visit. Anyways, I do like Kroger as far as their selection and the people are nice for the most part...So they ya go, so at Kroger, ring their bells and get yourself a banana...:-)

Just picked up a few things cashier helped me with self-checkout one person helping me to find something it was a pleasant visit

Love the new clicklist! Such a great idea! The only place I shop for groceries!

Great location, has a starbucks inside. Huge deli selections & they are going through a remodel & will get a salad bar & taco bar!

Shop here all the time. Love it! Click list is great!

First time here, nice clean store that was easy to find everything I was looking for and the self check out was fast to use

Gave 3 stars because parking is tight & the carts are not taken back into the store until all the available carts inside are gone. Other than that its a nice store, nice employees, & nicely stocked.

We us click list and love it. KROGER is always great for us.

Good deals but I have noticed a lot of the items are priced higher then Walmart & etc for the same item like 2+$ difference.

Good variety of selections. Good sales. Clean. Bad grocery baggers. Always something crushed. It was my cupcakes this trip. Ugh!

Great local grocery store, low gas prices, and great deals on food

This store is very busy. Can be difficult to find parking spot from 11am to 7pm. Employees are friendly and helpful. Lately there seems to be a shortage of cashiers.

Always made to feel welcome and that they appreciate my business.

Usually has the best price on gas. And has great produce section

Liked it better before remodel also parking is a problem they need to move click list parking to the side beside pharmacy

I come here all the time and it always has name brands and great deals it is also pretty cheap😀

Wonder place to shop, and best of all great prices!!!#wontbreakthebank

Convenient fresh food. Love that this location has a Starbucks Kiosk.

Love going to Kroger; can find alot of what I need in one place.

I love using Click List here! I order from home and pick up after work.

Nice to have a starbucks in the store now.08/22/2020If the store closes before 11, adjust the hours instead of paying someone to wave people away.

Narrow Aisles, currently with construction. Thank you for co-locating Starbucks and the BB&T bank

Theres a Starbucks in here now. High quality meat and seafood but thats about all Ill vouch for.

I wish they had more of a selection of exotic produce

Very clean, well stocked, lots of choices for most anything you might want to eat.

Very thankful Kroger is open 24 hours a day, my wife had an allergic reaction and needed benadryl, thank you.

Best food selection, fresh veggies and good meats. You can find things/brands here you cant anyplace else!

This Kroger stays pretty clean and organized people are helpful. Shop here often.

Clean reasonably priced have plenty of good product