Fast friendly service. Alex always gives me the best options for my vehicle and coordinates any repairs I have.

We change our tires and get our tire pressure added here. They have great customer service. I love this little shop!

Thank goodness this place exists. Love them. Honest about cost & time frame. Friendly all around. Will provide in depth information & explanations as needed. Locally, will never go anywhere else.

I showed up at Big O Tires in Brea about 10 minutes before closing with two little kiddos and my elderly mom. It was a stressful day, so getting a flat tire at the end of it took me over the edge. All the guys at this shop were incredibly nice and helpful. They could have easily turned me away but still helped me. Pricing was completely fair and they were super fast with the job. Being a female walking into a tire store, you wonder if you’re going to be taken advantage of with pricing. That wasn’t the case at all. I will for sure buy tires from this store again!

Was very happy and impressed that Big O Tires fixed our flat and not only did it quick, they didnt charge for the repairs. We bought the tires about 2 months ago and my wife had a screw in 1 of her tires and Big O Tires policy is that they will fix and patch for free! Thanks Big O Tires!

Went here Big O Tires night and it was packed! opened the doors and there were kids everywhere playing the endless amount of games everywhere! in the back where the Big O Tires its more quiet and i overall had a great experience! paid and i went on two different courses. Big O Tires either! def would come back.

Fast friendly service. Did not try to up sell me. Asked what I was looking for and budget and put it all together. 👍 will be back

These dudes probably saved my life. Found some problems with my shocks and my front bearings and fixed them for me in under 5 hours while installing a new tire. Their staff was helpful and gave us a coupon for next time a well.

LONG WAITING TIME AND EXPENSIVE!! NOT GOING BACK.

I went into this facility, and a gentleman named Alex came to help me. I said my head lights need adjustment. He was so kind in giving me directions on where to park my 3500 van. Then he proceeded to give me additional directions so he could evaluate the alignment. His skill in making the adjustments was amazing. This is the very best place to have your vehicle serviced, and Alex is the very best person to provide that service.

Staff is friendly and accommodating. They will work with you to try to get you the best price. The tires I ordered arrived a little later than expected, but I was getting a deal with good people so it evens out. Try to get here when its not busy, or you might have to wait a bit.

I visited this location in BREA for a nail repair, Staff very friendly asked me to leave my Ford Edge for couple hours so they can repair the tire.One hour later I received a phone call from the shop telling me that I need to replace all tires .With my family safety on mind and the raining season, I agreed to purchase the tires, then the associate Robert tells me that they have only two available. To make the story short, I drove back home with two new tires along with the tire that supposed to be repaired, with the nail untouched. The technician did not even was aware of the nail.This place needs training on integrity and Ethics, this action could cause a bigger disaster for me and my family if I had taken the road without inspecting my car.I took the car back at the following day, nail was repair, but why did they recommended the tires at the first place?Pictures before and after my visit.

Made an appointment for services at 1 pm, left at 1:54 without an apology or explanation why my car wasn’t serviced!!

Ive been coming to the Brea Big O for quite a while and have always had great service. Work is done on time and in said manner and sometimes even completed before the stated time.

Great customer satisfaction! Very reliable. Service is fantastic and prompt. Trustworthy. Reasonable prices. They care for their customers and get the job done correctly in a timely manner. I always come for new tires, tire rotation, and tire alignment. Great affordable and reasonable prices!

Good honest work

I have been at this Center several times for headlight lamp bulbs to be replaced . When they quoted me the price I looked at him and said that is quadruple of what I paid before . I called several other Big O Tires and other repair shops while I was waiting and got quotes that were half the cost ! During this pandemic its good to support your community businesses but this is one business I will not return to pandemic or not !

Got new tires and alignment done. The staff was friendly and very helpful. Mechanics were also knowledgeable and clearly pointed out problems with my suspension. Will return.

What was intended to be a simple tire purchase and installation mutated into an attempt to upsell me on unnecessary and expensive work using fear tactics.I had used Big O Tires website to get a quote and schedule an appointment. The selected tires offered a promotional deal to knock off $100 from the original price and include installation as well as an alignment check. Simple enough.Fast forward to the appointment day: the car is dropped off and about an hour or so after, they tell me over the phone that it needs a new axle, rotors and brake pads, and the shocks should all be replaced. Unless I get the axle and brakes handled immediately, Im going to have major issues. I say no to all of that. Then Im told the price of everything else. They disregarded the promotion AND tacked on an actual alignment without asking first. Trying to sneak in some extra charges? Not with me.After I explained that this wasnt the deal, they added the original promotion code and removed the cost of the alignment.I took my car to a mechanic I trust and he told me come back in a few months to get your brakes done. Your car is fine. He could have told me to get the work done with him, but hes an honest person.Tire shop mechanics commonly work off of commission, so theyll take every chance they can in order to upsell you. Some drivers that are not so well versed with vehicles may be more prone to their methods. Max didnt push me very hard, but trying to upsell meat at all on a ton of work to get an extra $2k is frustrating. Telling me that bearings are about to pop out and the rear brakes are grinding, when this has been disproven by another mechanic is infuriating.If youre still considering Big O Tires just to buy tires, they have competitive deals. Theres no doubt about that. However, tell them to just deal with the tires and leave everything else alone. Be firm about it. Then find a local mechanic you can trust.Big O Tires: never again.

All associates are always so kind and nice! Thank you all!

I took my car to 3 different tire shops and none of them could fix it. These guys were able to get it done and were very professional and didnt charge me an arm & leg. I would definitely recommend them

Excellent customer service from Juan. Got everything I needed and my brother decided to drop $1000 on his Jeep Patriot next week

Great customer service very professional and friendly. And very pleased with the work done..

First of all I want to be clear that Tom the service advisor is great and this is not his fault. I went in for routine tire rotation as part of purchasing tires from your establishment. After racking the vehicle they told me that they couldnt rotate the tires being the front tires were at the wear bar and that I needed tires. I have only put 23,000 miles on these tires and I need new tires! Well they inspected the front end and Tom stated there may be something wrong with the front end. I was watching the tech inspect the front end (they moved the wheel up and down and side to side). I asked Tom they should put the rear tires on the front being they were much better, but he said they couldnt. I would thing better tires in front due to safety and they are your controlling /steering tires but they refused. Tom looked at my history and stated that I was recommended tie rod ends last visit so he gave me a estimate of about 320.00. I said I would think about it and he said he would cut me a deal on the new tires if we did the tie rod ends and the alignment. At this point Im still not happy with leaving me with worn tires on the front of my vehicle. I think for safety they should have rotated them and at least I would feel better know my better tires are in front. As I was picking up my vehicle I asked the tech if they inspected my tie rod ends and he said yes . I then asked if they needed replacing and he said no they were ok. Now whom am I to believe this tech or the last tech. Maybe the other tech was trying to sell me work I didnt need??? Ive rotated my own tires already at home being safety is my FIRST concern and it seems like Big O Tires dont value their customers.. Again Tom is a great guy and he only can relay what the techs tell him. Im done with Big O Tires and will not recommend to friends and family being I think this was not handles in a professional way. SAFETY SHOULD ALWAYS BE NUMBER 1 NOT SALES!!

I would like to say for anyone looking for an excellent tire and general service automotive shop: TRY THEM. Their staff and repair mechanics do a fine job at their tasks. I had been using them for their tire installation services for well over a decade. Then, years ago I tried out their general automotive services and was very pleased. I had them change the slightly soft OEM shocks to higher performance BILSTEINs on my German Sport Sedan. Track Like performance for real world road conditions.

Went in for a puncture in my tire at 8 o’clock, got my Tacoma back about 11:45. I was told I needed new Lugnuts for my tire. Examine the Lugnuts, And felt there was no need for a replacement. There was grease on the armrest on the driver side and grease for some reason on the passenger seat.

Tom, Rod and the crew are always friendly and accommodating. I bring my entire fleet of family vehicles to get serviced. If they cant fix something they have local expert affiliations to do the job.

They recommend rotors to be fixed in the back. They were fine now I doubt that my front rotors needed to be fixed. I think I only needed new break pads. This is the second and last chance I give them

Come here all the time. Everyone is really nice and take care of me and my car. Like I tell them thanks for keeping the family safe!

Glad to see that the shop was open 7 days. I ordered my tire on Saturday and came back on Monday to have it taken care of. Grateful for the help that I received from Rod. Very Helpful!

Rod is the best. Super helpful is selecting tires and communicating what else is needed. Also very quick service!

Tom, did a great job. Very knowledgeable and completely professional. I would recommend Big O Tires. to everyone, but only if Tom is there.

Thank you everyone... for accommodating me just before closing...on a Friday at that! A low tire pressure warning light led me to your shop. I was still concerned after your technician put air in it, and he put my mind at ease by taking the time to check for a leak, which he found was caused by the valve being damaged. Well worth the $10 spent. Thanks again guys!

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Wow!! Exceptional service!!😊Thank you Kevin and Tom and team.Repair work and tires the best. My tires from last visit I believe 4-5 years Michelin. Wow!!Oil changes synthetic great.Thank you team!!! Just the very best teamwork.

I wish I could leave zero stars! Even after making an appointment, getting an email confirmation with a price quote 2 days in advance, Big O did not have the tires in stock still. No one took the time to call me to let me know and I took a day off work for nothing. The management really dropped the ball. I suggest spending your money else where

These guys are great. They work with you and help you out the best they can.

This was a unique situation. Our son had lost the wheel lock key for our Eclipse. I called Big - O who handles all of our tire needs for years. Jack immediately understood the situation and said they were available now to get those removed. I took the car over and they immediately got to it. Within an hour they completed removing those so our problem was solved. I always get good service from this Big - O store.

I was at the end of my shift and remembered I had two bad tires with wire already showing. I called other tire locations near my work and was denied due to having too many cars to work on and this was an hour before closing. When I called Big-O and spoke with Tom Rumisek & explained I had a 30 mile drive on fwy to get back home, He didnt hesitate to take my appt. even though they were closing soon. I drove 20 min away from the fwy to get to this Big-O. I got there 15 min before closing and he was nothing but courteous and understanding. I will come back to this location again.

Very helpful staff but it took longer than they estimated to do the work.

Great service! Tom Rumisek service Technician was so nice and helpful. Ive referred them over and over. Highly recommend. Ask for Tom.

I normally don’t come to this location because I live 40 mins away. I happened to be in town and needed an oil change. The wait time at this place is usually pretty long when I come in. I got the oil change and was told I needed new break pads so I had that done as well. When I drove my car home I noticed my breaks started screeching. I called the shop and they told me to come down and take a look. I drove 40 minutes again and waited a long time only to be told the only thing they could do was shave down the routers. They did that and I was happy from the service. When I drove it home again it was starting to screech still and if anything was worse. I called and was told to bring it in again(another 40min trip). This time I was there from 11am to 2pm and they still didn’t check the breaks so I told them to just take the car down. This will definitely be my last time coming to this location. I was extremely shocked by the service I received following up to that day and my breaks still sound horrible.

I went in today to have my two front tires replaced on my car. Tom called me about 2 hours later from Big O and told me my alignment was off matter, of fact it was really off and that you could see the damage of tires on the inside edge on both front tires. He asked me if I would like the alignment done. Based on Toms recommendation on how bad my alignment was off I had it done. I called up an hour and a half later asking if my car was done and that I like to see my old tires. When I went to go pay for the services for the new tires and alignment I asked to see the old tires. I inspected the tires and I couldnt see the difference of inside the tire Edge and the outside Tire Edge. Tom told me that the inside Tire Edge was really worn down and thats the reason why alignment was needed. Tom showed me the tire analysis. My alignment was off but clearly in the acceptable range. In the end I will never shop at Big O Tires ever again. They sold me a service that wasnt needed at the moment and Im highly dissatisfied with this.

Very disappointed, I bought brand new tires less than a year ago, I was told I needed front struts but they were going to charge me too much so I had them done somewhere else. Now less than a year later the two front tires are worn out and they tell me its because of my alignment and that I have a bad axle (neither of which they mentioned before). They wouldnt honor the warranty on the tires. They wanted me to buy new tires and charge me $600 for the work to be done. I told them I couldnt afford that and ask him if they could just put the old spare tire that I had to replace the front tire that was almost bald. They said okay no problem and that it would take about 20 minutes. I came back about a half an hour later and they had forgotten all about me. after another half hour they said they were done and he was going to charge me for putting on the spare tire. I just looked at him with a frustrated look and he said nevermind Ill just charge you when you come back. you can guess by now I probably wont be coming back

Nail in tire--plugged it in no time, and Im on my way.Thanks Big O

Great service at a good price. Came in for a patch job and they made me feel confident driving away.

I just wanted brakes done and they stacked another $1400 worth of work on top of my quote on a 5 year old car. No thanks!

Very friendly and helpful. Took care of my car right away.

This is the best Big O Tires facility. Excellent establishment and great customer service! All other Big O Tires should be like this and maybe they wont shut down.

Very good service. Nice staff. Explained everything.

Treated respectfully, efficient service and no up selling.

Nice big o. They do a lot more than tires.

After numerous shops kept trying to sell me a tire(punctured tire), Mark didnt try to pull non of that bs. He took my tire and promised he would try his best to get it patched. Couple hours later i receive a call saying surgery went well and to come pick it up! I will definitely recommend Big O Tires Brea, CA!

Always courteous and helpful.

Awesome job always willing to work with the time frame I have. And the rides to my house are a plus thank you guys for working on my car.

I own a 2006 chevy 2500 HD crew cab long bed. I took my truck in to have the steering box replaced and when i picked it up i ask Tom the assistant manager, if they did a alignment job and he said no because my truckwas too long for their rack. I asked him what about the numerous other times ive paid for an alignment. He said that they just eyeballed it. So if you own a fullsize truck dont go there for a alignment and if you had your fullsize truck align there you got robbed.

Polite, courteous, friendly. A pleasant experience.

Get you in and out, are straight up with you and know what they are doing.

Rod was amazing, ill be back!

They take care you here. ☺

I needed a new tire and I was helped with respect and they try to come to an agreement for the money that I had to spend

They took care of my truck and car in record time and no taking it back cause something went wrong wish i could say that about comm. tires

Theyre open on Sunday. Prices arent outrageous but call around first and compare prices.

It took them almost 2 hours just to patch a tire

Stupidly expensive and some of the mechanics really dont know what they are doing.

Very helpful and friendly

Here where I go whenever I need auto repair.

Offered me a lower price but took long .

These guys are a buncha unprofessional jokers

Excellent

Unfriendly, bad costumers services

Bad experience