The girls who work here seem to hate working and doing there job helping customers they are really rude you ask for help and they give attitude and act very stuck up. Pandora please get employees with better personalities! HORRIBLE DONT RECOMMENDED THIS PLACE.

The sales person that help me out unfortunately I forgot her name I just know that she’s a teacher and she teaches kindergarten anyways she was awesome she took the time make my selection she was very knowledgeable of each item and displayed great enthusiasm that eventually made me purchase more than I had planned great job

I love charms. Staff was good

Easy in easy out. Great customer service from a young lady today. Very helpful.

Excellent service. Went on Christmas eve and I thought I was going to spend over 2 hours but that was not the case eventhough there was a line outside. I was out of the store in 30 min. Great service and helpful staff👍

They were very rude. Dont go here just do online shopping. I dont even know why the store is opened if theyre going to kick out all the customers lol. I was the only customer left and wanted to look around the store but the worker didnt let me and said, you cant browse. You have to know what you want before coming here. What an attitude lolI heard this place is family owned but you guys should do better because you are just making the brand look really bad. So disappointed.

I had the WORST experience at the pandora inside the Brea mall . I was helped by a very nice lady who helped me order a ton of charms online & then I also bought one in store because it was not online . I ended up being charged twice for my purchase in store & called to let them know it wasn’t a big deal mistakes happen and if we could have it fixed . They said yes they could just had to wait for a manager to call me . It’s now been 2 WEEKS! I haven’t heard from anyone, I’ve called about 4-5 times & the manager just so happens to not ever be there . I called again today & still not there . I told them if I don’t hear from in the next week I will contact their corporate office & stop shopping there . I have a whole purchase to place but if they are this disrespectful I will have to look else where which is sad because everyone in my family has a pandora bracelet but this experience has just been horrible. Anyone know other store I can buy cute charms from because I have a feeling this will not be fixed ...

No one answers the phone, the hours show that they are open until 6pm. I dont understand why they even have a phone if they cant answer. Very poor costumer service.

I went yesterday and the ladies they were kind of rude they look at me like I didn’t have money to buy anything really really bad service all of them.. Realy bad customer service

Customer service needs a little work . One of my charms is oxidizing and we asked if that was normal and the girl answer us quite rude. And then as we were leaving we said thank you bye . My 2 year old telling said thank you bye and both girls didnt even acknowledge us . We bought charms that are not cheap in price . I think customer service is big in this kind of setting.

I would leave 0 stars if I could.I went in last Friday a little before 8pm, excited to use the spend $550 and get $225 off promotion. I was about to enter the store, but the associates had blocked it off (even though closing was at 9pm). I was confused and tried to enter only to have multiple associates glare at me and one of them yelled at me that they were closed and not to come in. I was appalled because their posted hours were until 9pm and I would never have thought they would treat their customers this way. Perhaps they were busy due to the promotion and decided to close early? Im not sure. Regardless, there are better ways to deliver the news. Ive worked in customer service and I would NEVER yell at a customer in any situation, especially one where I am wrong. I understand that you needed to close early for whatever reason, but you do not yell at me. I thought maybe they had just blocked off the store for a few minutes to avoid congestion and so I went back 15 minutes later to find the store with half the amount of people in it and still closed. Not good for business in my opinion. When Victorias Secret had a crazy sale a few months back, they let customers enter until 9pm and stayed open until the last one was gone. Its crazy to think such a high-end brand has such poor customer service. Very disappointed.

I am livid at the service my friend and so received today at this Pandora location. They dont even deserve one star.We walked in with the full intention of making a purchase but noticed that there were a few other customers being helped. So we browsed the products we were interested in while waiting for a sales associate to help us when they were free.5 minutes. 10 minutes. 15 minutes passed. All the other customers were helped and left the store until it was just us. The 4 sales associates on the floor and register kept making side glances at my friend and me for some reason.We were just patiently waiting. Then a couple walked in, and the lady at the register perked up and greeted them right away, hi, welcome to Pandora, how can we help you today?. My friend and I looked at each other with mouths agape. Seriously? We have been waiting here to be helped and the new customers suddenly get attention?Then after browsing, that couple left. By this point, my friend and I had been waiting for 20 minutes. So it might be worth mentioning that we are both Asian and look very young for our age. Maybe they werent taking us seriously because we looked young and possibly couldnt afford anything at Pandora. Maybe they were being racist. I dont want to make any assumptions but boy were we pissed.There was literally nobody left in the store but us and we still had not been helped at all or given anything besides a sidewise glance. I said excuse me loudly to finally get their attention. The one who seemed assigned to the floor meekly came forward. Instead of something more professional like did you have any questions? she goes yes?Having had enough, I went on about how we had been waiting and nobody had helped us at all the entire time we were there. She said sorry, but Ive had a long day and we have a lot of backend orders, blah blah blah.My friend and I have worked in retail and other customer service related jobs for many years and understand that yeah, working in customer service really sucks at times. But that wasnt the issue. I pointed out that we saw them look at us and we saw FOUR associates behind the register and not one of them had much as asked have you been helped yet which should be one of the BASICS of working retail.So this girl then retorts I just assumed you had been helped already so I mentioned that if we had been helped, would we just be standing there staring at them? She kept making excuses about it having been a busy day and looked close to crying. And during this time the rest of the 3 associates just disappeared into the back room. What terrible coworkers. Instead of trying to alleviate a situation they run away from it.Were they really so busy not to just say hi we will be with you shortly? And if they were really busy, how come they had time to greet new customers while they completely IGNORED the ones who had been waiting for almost half an hour? Was the other busy work much more important than making another sale?Honestly, I dont know if it was because they were ignoring us for our presumed age or, God forbid, because they were racist.The sales associates were unprofessional, but thats no doubt because of shoddy management and training on part of Pandora and Ben Bridge. Ive read through some of the other reviews, and it appears many other people throughout the course of the last few years have also had similar or even worse experiences than ours today.I definitely will not be returning to this location and making sure more people are aware and take their business to other Pandora stores than are run with more integrity and where they actually know how to value their customers.

Everyone is super friendly especially Amy, Ashley and Erin they were all very helpful and polite

I went to the store specifically to buy a Los Angeles charm and they were out. Poor ordering, it is still tourist season.

Wonderful gals who work there and they are very personable and really try to remember things about their customers.

Great selection and good caring service.

Needs more staff and organization with the customers. They don’t know who got to the store first and make you wait 30 minutes more than you already did.

Food took a little while but very good

They are always sold out, and they only get shipments every 3 weeks. Faster and easier to buy online

Worst customer service. Slowed other customers to cut in front of me.

Nice and friendly, and beautiful items

Trash

Very helpful

All perfect thanks

Expensive. Just for the name but actually poor quality

Sale not accessible to pedestrians. Sales by phone only.