Staff provided excellent customer service when I visited the store. Friendly, warm yet professional atmosphere; all questions answered. Customers felt comfortable and not rushed. Will return to this location for my future needs. We have

My experience was great at this Best Buy. I had some questions about which headphones where the best ones for the value. I had an employee spend more than enough time helping me make the right choice for the budget that I gave myself. I would highly recommend the Best Buy in Burleson.

Love my tv and it was a great price customer service was also great.

I went here to get a new laptop. Usually whenever I go to any Best Buy, there’s someone who comes to ask if we need any help with finding or choosing products and that customer service is what made me a regular customer at Best Buy but this one was lacking in that respect. If it was busy and they were busy with other customers, I’d understand but there were two employees who were just goofing around talking to each other and even though they saw me and my friend looking around, they didn’t come and check once if we needed help. After a while, we decided on which one to get and since the two employees who were in that section were just ignoring us the whole time, I went up to them and asked for help to which they responded by groaning and rolling their eyes. If it was any other time, I would’ve walked out but I really needed the laptop. So I just pretended to not notice it and proceeded to checkout. While checking out, the cashier asked if I wanted to get protection plan for my laptop. So, I asked her to let me think for a minute but she seemed very irritated and impatient. I ended up getting it but I haven’t had this kinda experience at Best Buy in my years of being a loyal customer. Normally the employees are very patient, friendly, helpful and professional. I was checking out some more stuffs on my way out and encountered a couple more employees. They seemed really nice and friendly. But my interaction with the two employees on the laptop section left a bad taste in my mouth.

Techs were great! Fixed my issue quickly and were very courteous and knowledgeable!

WD My Passport External Hard Drive that I bought yesterday from Best Buy was defective. Took it back to Best buy and they had the nerve to tell me it would cost $200 on top of the $75 I already paid just to retrieve my photos. After contacting Western Digital for their defective product and talking to Best Buy, neither company is standing by their product. Western Digital washed their hands of the problem and Best Buy wants to charge me more money to fix a defective product they sold. Looking even further into this, Best Buy sells a huge number of Western Digital external hard drives, that is their main supplier. BUYER BEWARE!!! Steer clear of Western Digital products and companies like Best Buy that wont stand behind the products they sell.

Watch out I always speed to much money here 😂

I have mixed reviews. On the one hand, I enjoy visiting Best Buy. The atmosphere is nice and they have nice products. I even made my first purchase last year: 65 Samsung TV and sound bar. My grip about the purchase would be the use of deception regarding the sound system. They have theirs BOOSTED so that it sounds as if youll get the same affect from your sound bar. Im sorry to tell you that you wont. Itll sound nothing like theirs.In my quest to achieve the same sound as their displays, I recently purchased a back speaker 🔊 set, talking about disappointing 👎After I connected the additional speakers to my sound bar, I immediately understood why I purchased them as an open box. THEY SUCKED!!! The only way to hear them was to place your ear immediately up to the speakers. I am SO disappointed in Samsung.

I went into purchase a new cell phone and it went pretty smooth. Wasnt very busy. Easy in and out.

Very helpful and great customer service.

Skylar did a great job helping me with a new phone. She has great customer service skills. Overall a very good experience.

Went n so they could change the password to my deceased husbands laptop. Thats all I needed was to b able to create new password n they said it would take bout 4 days and 400.00 dollars 😳 really ??? Just to create new password. Well I didnt fall for that bs. I got laptop n worked out. I wont b doing business with this place!!

Chad was incredibly knowledgeable and easy to communicate with. I learned a great deal about storage and Core i3 processors. He helped me understand the benefits of the laptop I chose all while showing me the importance of having an intellectual and personable conversation. If you stop by Best Buy, be sure to ask for Chad!

I had an online order to pick up. I walked in and walked out. Quick and Great Customer Service.

TV stand to big was easy to return. Ups came and picked it up. Good service

Vicente from the Geek Squad went above and beyond to assist me with my new laptop. Thanks Best Buy

I will never shop here again. I won’t give my money to any business that still requires masks after the state of Texas no longer has a mask mandate. I recognize and respect a private businesses right to choose to require them, and I choose not to shop at their business if they do so. Goodbye Best Buy.

I love this place! Friendly, knowledgeable staff & reasonable prices make this gadget girl very happy. This is 1 of my fave stores for sure!

This is a really great best buy to shop at, ZACK has wonderful customer service and very knowledgeable about the products the store has to offer. I ABSOLUTELY WILL BE BACK!!!!!!UPDATE: I CAME ON FEBRUARY 23, and I had a fantastic experience AGAIN!!!! From DONNA in Greek squad. To SKYLAR in the VERIZON department. To of course ZACK, in the computer and games!!!! EXCELLENT group of sales consultants. WILL BE BACK.

Customer service representative was very helpful and respectfulHe assisted us with professionalism and pride in his job.

There are several reasons why I give this a five-star review for this Best Buy. All their employees are friendly and knowledgeable about the products that theyre selling. Im happy with the 65 inch television Samsung that they recommended for me and it has been a pleasure to have and watch. Not only that but my earbuds and phone have also been a good buy as well. On top of that they have a free delivery service and they delivered my television within 2 days of the time that I bought it. Even when I purchase something and did not like it and brought it back they did not give me a hassle but just returned my payment. No wonder Best Buys been around so longer they know how to treat their customers and sell good quality products. I hope theyre around for another 30 years Im sure they will be.

My Company had bought 5 laptops from Best Buy that were having software issues. We took the laptops back and found out from Brennan (One of the Geek Squad gentleman) that the laptops had a manufacturer defect. Gerard G. the Best Buy supervisor was kind enough to price match a better laptop for our troubles. Both of theses guys went above and beyond for us, and the service they provided was outstanding. We will definitely return for business just because they are amazing at their jobs.

I was dragged to Best Buy by my wife who needed a new computer. Apparently, she had already been there and wanted me to give seal of approval on her purchase. The one she wanted was not in stock. We learned that a red X next to the display means they dont have it in stock. We were willing to order it and have it delivered but it is out of stock even at the warehouse. She liked it so much that she was willing to take the open box but they said no. We went to office depot and they suggested something different which we ended up buying.

I love going to Best Buy. The people are super nice and helpful. However, I couldnt find many gaming PCs. We needed one that day for a decent price and couldnt find one anywhere. Luckily they had 1 left so we took it. I know its not this Best Buys fault everything is moving to online, but when I need something in a pinch itd be kinda nice to have options. Used to just go to Frys and could piece something together, but theyre gone :(

Walked around 15 minutes looking for a fitbit watchband. No one even bothered to ask until 1 girl took the time to point me in the right direction and when they were out if bands reserved one for me in Burleson

Great employees and customer service. The woman working the Apple electronics was extremely fast, very knowledgeable and made quick work of retrieving my product and checking me out while juggling other customers. The front employees knew exactly where to direct me and who to ask for. This store is always on point.

They were nice,helpful, but did not have what I needed.

Unlike most stores.. you will most always find someone that is informative and knows the products in their area. Well staffed and easy to find assistance when you need it. Always found every employee to be friendly and glad to help. Though some people think they can be over priced. I find the prices to be fair and competitive. Easy to return items. Lots of selections. All around great electronics store.

I really like our Best Buy. Most of the reps are really friendly and helpful (aside from this one dude who stands at the door). Everyone always does their best to answer questions, without patronizing. Its a great store.

Associate Cynthia was wonderful. I received a phone for Christmas and had absolutely no idea how to transfer data, pictures, ect. She told me step be step and I asked her to write down the instructions and she had no problem doing so. She was very nice and polite absolute great customer service. Best Buy has always been great but I figured with something like phone transferring that the associate would quickly mumble instructions and send me on my way. But no, it was great. Best Buy has a great associate....Cynthia. Thank you very much.

No mask no sale. And NO ONE will tell you that- they just rush away from you. Literally, like you have a disease. Your American Freedoms have been stripped. Thanks leadership. Cancel Best Buy. All Best Buy!

Went to set an appointment for Geek Squad person to come for the Installation of our Ring outdoor Security Cameras with Motion detector Flood Lights. Previous Night Owl cameras were also issued by them. Geek Squad technicians are honest, knowledgeable and humble.During this visit, their Manager Special Sales Dajuan Weaver went out of way to help me set up for the next day appointment.Thank you so much Dajuan, you are simply Awesome!!!

The best place in town to get computer parts and or a computer. At the moment there is a shortage of parts so they are out of stock of many. You can get any electronic devices you need. Game consoles, phones, laptops, and desktops.

Very nice store and convenient location. Easy to get to. Was helped by sales person immediately regarding a new television and they were well informed. I had a list of questions that they had the answers for. No issues.

Great place to get electronics! The staff is always very informative and helpful.

Looking for a TV mount for above fireplace . Basically ignored finally haz mat Harry came over..Some 20 something millennial gloves biggest facemask and long sleeves social distance from far end of gondula came by and other than dressing up for the plague he did not know diddly. Only person in store in a mask. As I walked out I thought why does anyone need Best Buy anymore ?? I ordered the same mount from Amazon for half the price and got the next day

Customer service was great! Very informative about their products.

The Positive - You will find most of the electronic products you may be looking for. The negative - Youll need a lot of time to locate what you are looking for; Customer service in this location is poor

Im giving this place five stars! They didnt have what I was looking for, but they were very helpful they looked around at the other stores online and found what I needed. I paid for it there and I went and picked it up. Ive only been looking for for the last couple months and now I have it. Im damn happy with them.

Didnt have the USB charging cable that I was looking for. Blue Diamond Mic The Snowball.

We were in and out very quickly. No hassle or anything. Employees were knowledgeable about our needs relating to computers.

Nice selection, good prices.

Went in 02/01/21 for accessories for a new phone. Had some questions on cases and magnetic wireless chargers. Took a while to get help, but the man that eventually helped me was very informed and answered all my questions. I wish I could remember his name but I dont. Very friendly and gave me detailed answers. Rating is 4 stars just for the length of time I waited to get help. Good people thoigh.

Your better off ordering it online, as they never have what you need in stock, but the staff will atleast ignore you so there is that.

Very friendly and clean location. Would recommend this location to friends and family.

Nice variety of television sets.

Paid for an in store washer on 3/27 that was to be delivered 3/30, then changed to 4/2. No delivery, no call. Now its gonna be another week. Tried to call store, they dont take calls.

Had a problem with my laptop.💻 Went into Geek Squad to restore the data. Most was restored but not all. Still a great place to buy cool stuff. Calling into talk with someone sucks 😬 but.... Folks are always eager to help in person 🤝

Walk-in ask about the product I was looking for very helpful do think we were in the store 10min

Great service from a knowledgeable rep.

One of the better Best Buy locations. I often find items in stock here, as opposed to other locations. Not the largest form factor, but is a good size for checking out the latest consumer electronics.

These guys are rock stars! Ill place my order online and they were having computer issues when I went to pick it up, they went way above and beyond to help me out even though they were having the computer issues from the ice storm! Keep up the great customer service guys!

2nd day in a row that we ask for a sales associate in appliances, wait for 30 minutes and no one shows up. I see workers just walking around. I had never had an issue with this store. Not sure what is going on but management needs to pay attention to things like this. Specially with clients that have been buying stuff from best buy for many years.

Good products, somewhat good prices? Good service.

Helpful and knowledgeable personnel. Love the price matching policy.

Employee who waited on us was very helpful.

As far as Best buys go, this is probably the best one. It doesnt take too long before you get help from a blue shirt, they keep the store clean. And its been very well stocked throughout the pandemic.

No one asked me if I needed help....all the young employees were on their phones.

Horrible service last 3 times I went in. I am sure they are not all lazy but there are at least a dozen lazy people who dont work in this department...

Natalie at the Burleson Tx store was truly Amazing! She was so patient with me and understood how difficult my decision was to spend the large amount of money! I really appreciated her knowledge and guidance during my experience!!If you are in need of an I pad or computer tote electronic Go visit her!!

No mask no one will help you. Your right as an American is stripped. Cancel Best Buy.

Service was fast and the salesman was very knowledgeable..

Everyone was helpful and I found what I needed.

Quick and efficient. Great price

This is the worst customer service experience we have ever had. They are horrible.

Went in and took a employee 10-15 mins to help me while I understand if there busy but playing in there phones should not count as busy.

Never have to ask for help when you step in the door they are are so friendly and asking if they can help already

Great service, but they were out of stock of the SD card I needed and it said online it was in stock (probably stolen).

It was awesome!!!So nice to be able to go in and listen to available sound bars for TV. I had ordered a Vizio, but went in to hear it before picking up. The man that helped us (Mike?? like a dummy I didnt take a good look at his name tag and rudely I failed to remember what he said), any the man that helped us was very knowledgeable and fun! He cranked them all up so we could hear the differences. I went from the Vizio to an LG that was on sale for the same price and sounds way better. It was actually FUN shopping (all 3 of us agreed) and there was no pressure to buy anything. Elena at the pick up area easily cancelled the Vizio I ordered online and swapped it for the LG. GREAT EXPERIENCE AND I AM SO GRATEFUL TO STILL HAVE A DEDICATED BRICK AND MORTAR STORE NEAR ME!!! PRICE WAS BETTER THAN Costco, Sams, Wal-Mart, and Amazon for same items (bother Vizio and the LG... I looked, of course!!!)

Staff was friendly and knowledgeable. Helped us find just what we needed.

I was there for electronics recycling. Easy process

Very helpful and was surprised that they werent very crowded for a Sunday lots of things to chose from

Its amazing that Best Buy is doing well, most purchases are done over the internet these days. The store was well staffed, friendly staff amd no one pushed me into buying something. Im in the technology field and find that most of the employees at stores like Best Buy no nothing about the items that they sell. Had a gentleman that worked from the Geek Shop assist me on making the best decision. Of only the company took time to educate all their employees about technology and what it is they are trying to sell. Anyone can read the side of the box. All in all it was a decent experience.

I mean, its Best Buy. You know what youre getting down there.

Helpful and friendly staff.

The lady that helped me when I went in to buy a $1000 computer had no clue what she was doing and I ended up having to spend almost $1300 for the computer.

Got a phone case and a game.Didnt have to wait long to check out!

Was looking for security cameras with nvr receiver. Not much choice. They had 1 brand. But they have some great deals on TV of all sizes.

Slow per usually but was able to find what I needed

Their customer service at this location is a joke. Nobody willing to help or do their job. Dont even waste your time at this place.

Great service as always very friendly and helpful.

This place is good for shopping.

Upgraded my phone. They made the process seemless. The young lady that helped me was very knowledgeable about the different phones and providers. They were limited in stocks but thats to be expected

Placed an order for pick-up at the store due to availability of the item...process was seamless from start to finish. Reached the parking lot, sent a text, they wecolme you and you respond with your vehicle info via prompt questions & your location. They bring out your item within 5 minutes and place the item in your car once you show your confirmation code. Contactless pick-up!

I purchased a faulty netgear router from this store. In an attempt to return i was told they were not doing it because i didnt have a mask. I have a letter from my doctor stating i should not wear one. Manager rudely told me he would not help me mask mandate lifts next week. Original mandate states mask required with the exemption of a medical issue. Also tarrant county judge lifted order effective immediately. The poor customer service is why amazon will take over not convince.

Bummer this locationkeep little stock on high selling items and cant seem to keep up with demand. Ill have to stop looking at best buy first.

The employees are knowledgeable and helpful. I was in and out in less than 15 minutes with what I needed.

Absolutely piss poor customer service. Going on 25 minutes of hold on the phone and 3 associates to no avail. I finally gave up and just went to the store seems how no one could just tell me if they had the actual product in stock. Guess what they aint very busy. Employees standing around talking to each other. Ive been standing back in automotive for 10 minutes with zero help. Finally 29 minutes later total Im told they have the product in their hands. Unbelievable. They could care less about your business. I know if I dont answer the phone or address my customers I dont have them anymore. Guess it pays to be the giant Monopoly in all things sold techy.

Getting through the phone tree at this store is a JOKE! I dont shop at Best Buy, so I have NO idea if this is normal, but never have I EVER spent SO much time trying to get someone in the store nor have I called SO MANY TIMES trying to do exactly that. Ive called at LEAST 5 times, I do NOT have an account with an associated phone number, and Ive spent at LEAST half an hour on hold, total. Eventually, I just keep giving up and hanging up.Im calling them in relation to a computer under warranty purchased by my employer that requires repair and I STILL cant get anyone on the phone even now to figure out what the first step even is to have it fixed.Buy your products from somewhere else that knows how to answer the phones - like MicroCenter or Frys.

Great customer service always! Love the employees attitude 👌🏼

The guy who helped me was great

Bought a microwave. They did not have in stock one that was displayed that was my 1st choice.

Good selection.

Best Buy was not stocked on sound bars so we left and ended up buying our sound bars at Walmart

Good service, had to take something back and the exchange was quick and easy, no questions asked 😉👍🏽

The staff is friendly and very helpful. I got what I needed and was out of the store in under 30 minutes. Highly recommend!

Nice and clean place they have sanitased wipes around store🙂

Their curbside pickup is excellent. But the mask enforcement is not the best. Plenty of people were walking around with no masks or masks used as a chin strap.

Online/phone customer service is the worst. I’ve been on hold for over an hour. I’ve tried to speak to someone at this store multiple times & it’s just places you on hold until you get tired & hang up. I’m my opinion from being in customer service, this store should just get rid of their phone number online seeing that nobody picks up. Once you actually go into the location you’re contacting, workers are free & roaming around. Seems to me nobody cares or the store.

Great deal on a 65 Sony thanks Best Buy. Yall always have great knowledgeable sales associates had my deal done and loaded in my truck in 15 minutes and on my way home, 5 stars here