That Sephora unfortunately was not able to help me with my mail order return. Initially she said it has to be something they sell there in her Sephora to be eligible for a return there then she saw the date was just over 30 days and declined the 1 of 4 items they sold because it was past 30 days, I said the website says 60 days and she said to get that Id have to go to a free standing store. 🙄 Which I tried to but got lost and turned around 3x so I gave up and it was rush hour traffic time so once again I have to put it off.

Sad to learn that Sephoras leaving JCPenney great to know its only going to Kohls its not very far

I would recommend this place to anyone! The staff made everyones Christmas shopping experience very pleasant! Everything was pretty much in shock in terms of one stop shopping.

I love j c Penney they have awesome sales

Wonderful customer service from Terri! She was so sweet and promptly helpful!

Closing. So out of stock on just about everything. Friendly staff tells u where to go. Will now be apart of kohls

I feel like the two ladies that was helping us laughed at us when we left very unprofessional

A woman named Terry was so rude to me. I dont think Im coming back there she shouldnt be in customer Service.

Didnt have what my wife was looking for, they were nice, told her she could only get her product at the Main Store downtown. 5 stars of they could of had what she wanted at this location.

Great variety of facial care and make up! Give out birthday presents 🎁, kudos to Sephora!

Shephora over all is a good store. I dealt with a lady that was pretty snobby, but that doesnt account for other potentially friendly employees. I felt rushed the whole time.

I was extremely surprised with this store. Its way bigger on the inside then it looks.

The experience is always a pleasure!

There prices are great and their merchandise is great quality.

Best place for makeup, wife loves it

Amber helped me with Color IQ and went out of her way to help me select the best products based on my skin type. She was very patient and nice. I didnt feel pressured which really made me feel comfortable. I hadnt shopped here in about a year but after receiving exceptional help, I will be sure to return a lot more often.Side note: Amber should really get a raise, she deserves it! :)

Amber was the best. She took care of me really nice. Very patient and helpful. Thank you!!!

Nicely stocked shelves and friendly staff

Great service and ladies were extremely knowledgeable

Good customer service

I cant wait to go back

Please I beg you don’t go her. The older lady YELLED at my daughter because she opened a makeup she didn’t try it on it anything due to Covid. Please do not come here it’s so disgusting that you would treat somebody with such lack of respect . Wow!

Alot of customer service and every nice

I have an Awesome Color IQ with Amber! She was very sweet when explaining the process of how to find the right foundation for my skin, and really understanding what kind of makeup would be best for me. She as patient and with my bubbly personality and her very kind personality, it was a blast! I also bought products there and will definitely be buying more! Im a beauty insider, but would love to be VIP. I love Sephora!

Right when you walk in, its bright and colorful. But not overwhelming. The sales lady was helpful and knowledgeable. In fact I even signed up for a card, LOL! I could definitely spend an hour shopping in this place!

This place is too expensive for its quality.

No one paying attention to customers. One person working the store. Not impressed.

So I said to myself I’ll never return to this location the first time . But I did and I came out mad again, I asked the worker what was there best foundation? & she didn’t care to look at me or tell me I’ll be there with you in a bit . She was mad bcuz she couldn’t find something . So I just walked away !

My girl was happy so Im happy. Lots of different stuff for anyone that wants to look their best.

So i called this location, to ask a question to see if i could get a sample of a product before i actually make the purchase not cause i can not afford it, but to actually make sure it is a match of my skin tone and is what its said to be and Patricia was just rude she seemed annoyed of my question and didnt properly end the conversation she just hung up! I myself work in retail and customer service is everything, && if an attitude is what you wear all the time find another job!

A bit disorganized but thats probably from the holiday shoppers, no real complaints here.

We love Hensley

Sephora in this area is so racist. If I am if different color then you it doesn’t matter . They hire people in Sephora to work and help people not to be one their phones or ignore customers. Never going there going

Customer service SUCKS! And NOBODY asked me if I needed help or anything, they just watched me like I was going to steal something. Will NEVER buy from Sephora again.

I’ll start by saying the only positive thing I can and the only reason I can justify even giving this place a one star rating is that Amber is amazing! I’ll end the positive note there because literally every other thing about this place is awful! Every time I walk into this Sephora I feel incredibly judged and felt to be a bother to every employee there (other than amber). I wasn’t surprised to see that this establishment has a 2 star rating. You can ask an employee a question and get ignored or get an attitude, because how dare you ask a “beauty professional” a question while they are clearly busy standing behind the register helping no one in the store. If you’re into being treated like you’re not good enough to be in their presence than this is the place for you! I for one will NEVER be coming back to Sephora. Ulta right across the street is FULL of people who would love help me find a foundation and could most definitely teach the Sephora employees a thing or two about how to treat people.

Will always shop there

I was in Sephora for 2 hours and no one to help me and when I call for help they ignored me,I have never been so embarrassed before in my life I had to go to a different Sephora to get what I wanted, I drove for 30 minutes to Sephora while I have one that is 5 minutes. Terrible customer service

So so

I love Sephora but Ill start going to Ulta from now on. I bought a lip stick at the Sephora in the ridgemar mall last weekend and when I got home, it did not suit me so I went ahead and returned it last night. Well, I went with my sister to return it and the lady who was helping me with my return said yall look familiar, were yall in here last weekend? I said no we went to the white settlement one, as it said on my receipt. So she continuted to say well we had cameras on the 2 that look like yall and I was thinking where is this going? And then she said we watched them in our meeting on still pictures. She was accusing us of stealing... But I was thinking okay maybe she realizes because 1. I used a debit card to buy my lip stick so why would I steal...? And 2. I had a receipt, it wasnt us. No. The store associates made it so uncomfortable for my sister and I. They stayed on us the whole time and did not stay further than 2 feet away from us while we shopped. I wanted to look around a little bit longer but I really just needed to get out of there because of how uncomfortable it was getting. Im also not a very confrontational person until I am pushed so I did not say anything or do anything to cause a scene. After I left, I called the JCP manager and made it aware of what happened to them. Now I want other people to be aware of it. Ill now be doing my makeup shopping at Ulta.

Too pricey.... OnlY fake Barbies go there

I loooovveee ❤britneee!!! She did my make up for my baby shower and she is AMAZING!!!! GREAT GREAT SERVICE!!

Yesssss

Girls are rude as can be, dont know what theyre talking about, dont make you feel welcomed, and follow you around like youre going to steal, I cant stand this Sephora! Save your time and order online

Small, but most of the time they have what you want or else order online

Stands out with all their colors. No pressure sales although pricing can be a little high you get what you pay for.

Only gave a one star cause I had to . Sucks

Ive had the worst experience at this store very Rude, very unprofessional Staff. Sadly this sephora is the closest to my home with out driving to a mall.

Is there ZERO Stars ?!!!! (Thats my rate Ill never return to this location anymore ) I asked the lady if she could help me to find my match, she didnt care to help or to move . Its not the first time they treat customers like this .

Nice selection.

Ridiculously rude customer service. Sephora has lost a customer due to this location. Was told the management from here would respond to my concerns....not a peep.

Awesome help